Scaled Customer Success Manager

We are seeking a dynamic and experienced Customer Success Team Leader to join our passionate team at Allica Bank. In this role, you will be responsible for leading our customer success initiatives, ensuring that our clients receive exceptional service and support throughout their journey. You will collaborate closely with various teams to enhance customer experiences, drive retention, and foster a culture of customer-centricity.

At NiCE, we continuously push the boundaries of what's possible. We are driven by ambition, innovation, and a commitment to excellence. Our high standards propel us to achieve beyond expectations, and if you share our passion, we invite you to ignite your career with us. Role PurposeAs a pivotal leader, you will oversee and nurture a high-performing team of Customer Success Managers while mentoring a group of Technical Account Managers as they transition into proactive Customer Success roles.Your leadership will be complemented by your direct management of up to three strategic Enterprise clients, allowing you to stay intimately connected to their needs and exemplify best practices in customer engagement.Your mission is to enhance customer value, accelerate AI adoption, maximize return on investment, and significantly contribute to NiCE’s growth and retention goals.Key ResponsibilitiesYour role encompasses, but is not limited to:Team Leadership & People DevelopmentLead, mentor, and develop a team of Customer Success Managers to provide proactive, value-driven engagements.Facilitate the transition of Technical Account Managers through structured onboarding, skill enhancement, and full integration into CSM responsibilities.Foster a culture of ownership, customer-centricity, accountability, and ongoing learning.Conduct regular one-on-ones, manage performance, provide coaching, prioritize workloads, and oversee daily leadership responsibilities.Ensure consistent adherence to NiCE’s Customer Success methodologies, playbooks, and operating principles.Strategic Customer ManagementDirectly manage up to three enterprise-level, high-touch clients, ensuring deep engagement, AI adoption, and realization of value.Facilitate executive value reviews, roadmap discussions, and strategic business planning with assigned accounts.Serve as a senior escalation point and executive sponsor as needed.Operational Excellence & ExecutionEstablish and maintain strong operational rhythms within the team, including weekly reviews, risk assessments, and success plan audits.Ensure high-quality delivery of success plans, adoption strategies, AI capability enablement, and value presentations.Oversee customer lifecycle execution, ensuring consistency and excellence throughout.

Role overview Zopa is looking for a Customer Service Team Leader based in London. This role leads a team dedicated to delivering high-quality customer experiences. The Team Leader provides coaching and guidance, monitors team performance, and helps shape approaches to improve service standards. What you will do Coach and support customer service team members in their daily work Monitor and analyze team performance metrics Develop and implement plans to improve service quality Foster a positive team environment that encourages productivity and customer satisfaction

We are thrilled to present an exciting new role in our Customer Team for a Customer Success Team Lead (also known as Pod Lead). In this pivotal position, you will lead and inspire a talented team of Customer Success Managers (affectionately referred to as Brand Champions), while also overseeing a select portfolio of key accounts, driving both client retention and growth within our local market.Your responsibilities will include cultivating robust relationships, educating clients on leveraging data to meet their brand and marketing objectives, and providing coaching and training to your team on exemplary account management practices. You will serve as a crucial advocate for senior stakeholders across significant accounts, ensuring their needs are met and exceeded.Tracksuit is more than just a platform; we are dedicated to building a dynamic community for brand marketers and ambitious leaders of growth brands. This role is essential to fostering customer satisfaction through relationship management and outstanding customer engagement.

Role Overview impact is hiring a Customer Success Manager in London. This role focuses on helping clients reach their goals and get the most value from our solutions. Building strong relationships and supporting customer satisfaction are central to this position. What You Will Do Support clients as they use our products and services Work closely with customers to understand their needs and objectives Strengthen long-term relationships to encourage continued success Help clients resolve issues and make the most of our offerings What We Look For Proactive approach to client support Strong focus on customer satisfaction Ability to build and maintain trust with clients

At NiCE, we embrace challenges and push beyond our limits. As ambitious game changers, we strive for excellence in every endeavor. If you share our passion for innovation and success, we offer a career opportunity that will ignite your potential.What Does the Role Entail?As a Customer Success Manager, you will take charge of fostering enduring relationships with our key NiCE CX customers post-purchase and throughout their product implementation journey. You will be their trusted advocate, ensuring they realize the full value of our solutions.Your engagement with customers will begin before they launch our contact center platform, and you will remain closely involved to guarantee adoption, measurable ROI, and long-term success.Our team comprises experienced customer success professionals who are dedicated to surpassing customer expectations. You will manage multiple high-touch, complex enterprise accounts, driving the adoption of AI-powered capabilities and enhancing overall customer experience.In partnership with customers, you will guide them in utilizing NiCE technology effectively, expanding usage, and nurturing long-term, loyal relationships. Your assigned accounts may include those with premium service packages, necessitating high levels of engagement and strategic guidance.Engagements with customers will occur through various channels including phone, email, chat, and video conferencing, with in-person visits as necessary. Travel to customer sites for value reviews and executive meetings will be expected.Collaboration is key; you will work independently as well as alongside Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to achieve the highest levels of customer satisfaction and success.Your Impact:Serve as the primary point of ownership for customer success across assigned accounts, coordinating NiCE CX resources to deliver outstanding outcomes.Develop and nurture strong, productive relationships with customers, holding regular success reviews to align with their contact center operations and business goals.

Join anima as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals and maximize their value from our services. You will be the primary point of contact for our customers, guiding them through the onboarding process and providing ongoing support to enhance their experience with our innovative solutions.Your expertise will help identify customer needs and promote our solutions effectively. You will collaborate closely with various teams to ensure a seamless experience for our clients.

Join our dynamic team at duffel as a Customer Success Manager in London, where you will play a pivotal role in ensuring our clients achieve maximum value from our innovative travel technology platform. You will be responsible for developing strong relationships with our customers, understanding their goals, and proactively managing their success journey.Your efforts will not only enhance customer satisfaction but will also contribute to the overall growth of our business. If you are passionate about enhancing customer experiences and driving success, we would love to hear from you!

At Kpler, we are committed to guiding our clients through the complexities of global markets. By streamlining trade information and delivering insightful data, we empower businesses in the commodities, energy, and maritime sectors to make informed choices.Since our inception in 2014, our mission has been to provide unparalleled intelligence through intuitive platforms. Our diverse team of over 700 professionals from more than 35 nations work diligently to convert complex data into strategic insights, ensuring our clients maintain a competitive edge in a fast-evolving market. Join us to harness cutting-edge innovation for transformative results and experience exceptional support on your path to success.As a Customer Success Manager at Kpler, you will play a pivotal role in helping customers realize their objectives. This will require a deep understanding of user needs and comprehensive knowledge of Kpler's offerings. Every day presents new challenges and opportunities for a Kplerian CSM!

Role Overview Wise is hiring a Global Customer Success Lead for Account Specialists in London. This position shapes how account specialists support customers worldwide, with a focus on improving service quality and satisfaction across different markets. What You Will Do Lead and mentor a team of account specialists serving global customers Equip the team with tools and knowledge to deliver strong support Promote high standards for customer care and satisfaction Apply customer relationship management skills to strengthen team performance Encourage a culture of excellence and continuous improvement within the group What Helps for Success Experience managing or leading customer-facing teams Background in customer relationship management Strong leadership and communication skills Ability to work across multiple markets and cultures

As a Team Leader at Greene King, you will be at the forefront of our operations, responsible for guiding and motivating your team to achieve excellence in customer service and operational efficiency. Your leadership will inspire your team to deliver exceptional experiences to our guests, fostering a positive and productive work environment.

Role overview The Customer Success Manager for EMEA at hsi-1 acts as the primary point of contact for customers throughout the region. Based in London, this role centers on supporting clients, understanding their goals, and ensuring they gain lasting value from hsi-1’s products and services. Day-to-day work involves direct collaboration with customers to help them achieve successful outcomes. What you will do Develop and sustain strong relationships with clients to enhance their overall experience. Identify ways customers can use hsi-1’s products more effectively and recommend improvements. Collaborate with internal teams to address customer concerns and improve support processes. Lead onboarding and training sessions for new clients. Location This role is based in London, England, United Kingdom.

Join Attio and Revolutionize CRM for the AI Era!At Attio, we are on a bold mission to transform customer relationship management for the age of artificial intelligence. Our groundbreaking AI-native CRM solution is specifically designed for the most driven go-to-market teams. We recently celebrated a significant milestone with a $52M Series B funding round led by GV (Google Ventures), with contributions from Redpoint, Balderton, Point Nine, and 01A. Our dynamic team is passionate about tackling complex technical challenges, delighting users, and setting new benchmarks in the industry.About the RoleAs a key member of our Customer Success team, you will play an essential role in how we build and enhance customer value. You will help clients adopt Attio efficiently, integrate it seamlessly, and realize significant long-term benefits. With a blend of technical prowess and profound empathy, you will navigate teams through intricate use cases, provide insights that influence product development, and transform exceptional onboarding experiences into enduring success.Your ResponsibilitiesDevelop and lead tailored success plans for high-priority accounts, acting as both a trusted business partner and an expert product consultant.Create and implement strategies to assess customer health, and enhance adoption, retention, and upselling efforts on both individualized and scalable levels.Collaborate with fellow Customer Success Managers to generate innovative ideas, document best practices, and create reusable program templates to ensure consistency and scalability as we expand into new markets.Contribute to group-wide initiatives for secondary accounts through various channels including emails, workshops/webinars, office hours, and community engagement programs.Leverage data analytics to categorize customers based on usage patterns and demographic factors, delivering personalized resources tailored to each segment.Work alongside Sales Engineers, post-sales, and Support teams to develop content for scaled initiatives.Partner with marketing and product teams to enhance brand and activation messaging.Your QualificationsA minimum of 5 years of relevant professional experience, including at least 3 years in Customer Success or Account Management.A passion for customer advocacy and relationship-building, with a proven track record of driving customer success outcomes.

About UsAt Ideals, we are a leading global B2B SaaS provider, acclaimed for being the top-rated and most customer-focused brand in the secure business collaboration sector. With over 2 million users across 300,000 companies worldwide, we empower individuals to navigate high-stakes processes and make critical decisions with reduced stress, improved quality, and enhanced efficiency.Ideals Virtual Data Room (VDR): A secure platform for document sharing and collaboration tailored for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other intricate transactions.Ideals Board: A collaborative platform designed for board and leadership teams to facilitate quicker, safer, and more compliant decision-making processes.Your RoleDelivering an outstanding customer experience is paramount at Ideals. Our Customer Success team has been instrumental in maintaining high customer satisfaction levels, securing our position as a Market Leader on G2 for five consecutive years.We are seeking a dynamic Customer Success Manager to enhance our Customer Success team in the UK. In this post-sales role, you will take full ownership of a client portfolio, leading renewals, onboarding, and account expansion for high-value B2B clients, including several strategic accounts in our European portfolio.You will collaborate cross-functionally to drive product adoption and maximize account potential, directly influencing revenue targets and client retention. This is a unique opportunity to establish an impressive track record within a multinational, mature yet rapidly evolving SaaS environment. You will have a significant impact on customer relationships, working alongside various departments to support our scaling growth in the UK region and beyond.Please note that we can only consider candidates located in London or nearby, as this role requires in-person client meetings.

As a Strategic Customer Success Manager at Vanta, you will play a pivotal role in nurturing and expanding our client relationships. You will be responsible for ensuring customer satisfaction and driving value from our solutions. Your ability to understand client needs and coordinate with various teams will be essential in helping our customers achieve their compliance goals.We are looking for a passionate individual who can leverage their expertise to enhance customer engagement and retention. You will be tasked with developing success plans, conducting regular check-ins, and providing strategic insights that align with our clients' objectives.

Join our dynamic team at Greene King as a Team Leader! We are seeking an enthusiastic individual to take charge and inspire our team while delivering exceptional service in a vibrant environment. This is an excellent opportunity for someone looking to develop their leadership skills and contribute to our mission of providing memorable experiences for our guests.

If you are passionate about fostering customer relationships and ensuring client satisfaction, we invite you to join our dynamic team as a Customer Success Manager. In this role, you will be the key point of contact for our clients, helping them achieve their goals while maximizing the value they receive from our services.You will collaborate closely with various teams to address customer needs, provide insights, and advocate for their success. Your proactive approach and ability to build strong relationships will be essential in promoting customer loyalty and retention.

Join juicebox as a Customer Success Manager, where your passion for customer satisfaction will drive our success. In this pivotal role, you will be the primary point of contact for our clients, ensuring they receive exceptional service and support. Your keen understanding of customer needs will help us foster long-term relationships and enhance customer loyalty.

Team Overview The Shared Success Customer Success Management (CSM) team is part of the Customer Experience group at Realtime Board Global. This organization also includes Renewals, Customer Education, and Support. The Shared Success CSM team uses a pooled, scale-oriented model to support a large and growing customer base. Digital engagement is the foundation, with group sessions and data-driven prioritization ensuring that personal interaction happens where it matters most. Our team partners with clients to help them get the most out of Miro, an AI-enhanced platform for modern workflows. By working closely with customers, we encourage innovation, better collaboration, and new ways of working. We use product insights, lifecycle signals, and scalable engagement strategies to drive measurable improvements in retention, adoption, and growth across a diverse global customer base. Role Overview The Customer Success Manager (CSM) on the Shared Success team plays a key part in shaping and delivering a modern, scalable approach to Customer Success. This role suits individuals who are self-driven, comfortable with shifting priorities, and eager to learn and adapt. The CSM manages direct customer interactions, using data signals to prioritize efforts across a portfolio. Product usage, lifecycle indicators, and health metrics inform engagement strategies. Working with colleagues around the world, the CSM contributes to scalable programs, experiments, and playbooks that help thousands of customers realize value from Miro. Curiosity, accountability, and strong organizational skills are important, as is the ability to use data, technology, and emerging AI tools to achieve meaningful outcomes for customers. What You Will Do Oversee a portfolio of customers, prioritizing engagement based on data and product signals Drive adoption, retention, and growth by delivering value through scalable programs and group engagements Collaborate with engineering, product, and design leaders to translate business objectives into actionable results using Miro Develop and refine playbooks and experiments to support thousands of customers at scale Engage with stakeholders at all levels, from individual users to C-level executives What We Look For Experience in customer success or a related field, ideally with a focus on digital or scaled engagement models Ability to adapt quickly and thrive in changing environments Strong organizational skills and accountability Comfort using data, technology, and AI to inform decisions and strategies Consultative approach with confidence in engaging a range of stakeholders Background working with engineering, product, and design teams Fluency in AI concepts and their practical application in customer success Location This role is based in London, UK.