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Salesforce Business Analyst

On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proven experience as a Business Analyst or Technical Analyst in a Salesforce context. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to work independently and as part of a team. Familiarity with Salesforce configuration and documentation practices. Experience in training and user support.

About the job

Position: Salesforce Business Analyst

Duration: 12 to 24 months

Location: Charlotte, NC

We are seeking a skilled Business/Technical Analyst with a robust background in Salesforce environments. This role requires a proactive individual who can effectively engage with clients to identify their needs and propose actionable solutions.

Key Responsibilities:

  • Facilitating workshops with clients to elicit, define, and prioritize requirements.
  • Evaluating the current business and system landscape, recommending improvements and new processes as necessary.
  • Accurately documenting requirements and translating them into clear system designs based on technical expertise.
  • Creating and maintaining critical documentation such as functional specifications, user stories, and Salesforce configuration details.
  • Designing and delivering training sessions for end users and system administrators.
  • Collaborating with project managers to establish clear success criteria, project scope, schedules, and deliverables.

About 360 IT Professionals

At 360 IT Professionals, we specialize in providing effective business staffing solutions through high-quality, cost-effective services. Our expertise spans legacy and emerging technologies, ensuring on-time delivery and customer satisfaction. We are proud to be emerging as one of the largest private talent sourcing and management firms in the United States, with a focus on innovative IT solutions that address various challenges, including poverty reduction through ICT.

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