Sales Operations Analyst

Role Overview Mercury is looking for a Senior Credit Operations Analyst focused on Loan Operations. This role centers on analyzing credit operations, maintaining efficient processes, and supporting strong performance across lending activities. What You Will Do Review and analyze credit operations to identify areas for improvement Work closely with teams across the company to strengthen lending processes Provide operational insights that inform strategic decisions Help ensure loan operations run smoothly and efficiently Location This position can be based in San Francisco, CA, New York, NY, Portland, OR, or remote within Canada or the United States.

At Earnest, we empower determined individuals to make informed financial choices and create the future they desire.The Earnest team is dedicated to guiding borrowers towards a confident financial journey by providing smarter loan options and a clearer understanding of debt management. If you share our passion for this mission, we invite you to learn more and join us in building something exceptional.The Role of Senior Credit Strategy AnalystYou will report directly to the Senior Credit Risk Manager for Personal Loans. In this role, you will:Lead the comprehensive implementation of credit and fraud policies across all Earnest product lines, ensuring precise testing, deployment, and validation to align with policy objectives.Enhance and refine credit underwriting and fraud prevention strategies for personal loans, focusing on the balance between growth, risk, and customer experience.Evaluate portfolio performance and analyze approval funnels and fraud trends to uncover opportunities for strategy improvement and loss reduction.Create, test, and implement decision rules, segmentation strategies, and policy modifications using data-driven experimentation techniques.Collaborate cross-functionally with Product, Data Science, Compliance, and Operations to ensure the effective execution and monitoring of strategies.Develop dashboards, reporting systems, and monitoring frameworks to track essential credit and fraud KPIs, including approval rates, losses, and fraud rates.Support governance of models and strategies through documentation, controls, and performance assessments.

Join our dynamic team at Harvey as a Senior Marketing Operations Analyst, where you will leverage your analytical expertise to drive our marketing performance. In this pivotal role, you'll collaborate with cross-functional teams to optimize marketing strategies, improve operational efficiencies, and enhance customer engagement. Your insights will shape our decision-making processes, ensuring alignment with business objectives and market trends.

Airwallex supports more than 200,000 businesses worldwide with payment processing and embedded finance solutions. The company’s proprietary technology helps clients, including Brex, Rippling, and Qantas, operate more efficiently on a global scale. With over 2,000 employees across 26 offices and backing from investors like Visa, Mastercard, and Sequoia, Airwallex continues to shape the future of financial services. The Operations team ensures that Airwallex’s services run smoothly, focusing on workflow optimization, process improvement, and strong customer support. This group is committed to high standards and continuous growth through best practices. Role overview The Associate in Credit Risk Operations will work closely with team members to assess the credit risk of Airwallex clients. This position centers on monitoring existing clients and supporting the company’s risk management goals while maintaining a high level of service. What you will do Conduct credit risk assessments for Airwallex clients Monitor client activity to ensure ongoing risk management Collaborate with colleagues to uphold operational standards Requirements Strong analytical skills and attention to detail Comfort working in a collaborative environment Alignment with Airwallex’s operating principles and values, including humility and a hands-on approach This role is based in San Francisco, US.

About Extend:At Extend, we are transforming the post-purchase landscape for retailers and their customers through innovative AI-driven solutions that elevate customer satisfaction and drive revenue growth. Our all-encompassing platform delivers automated customer service, streamlined returns and exchange management, comprehensive automated fulfillment, and robust product and shipping protection, all complemented by top-tier fraud detection capabilities. By merging cutting-edge technology with outstanding customer service, Extend enables businesses to cultivate trust and loyalty among consumers while optimizing costs and enhancing profitability.Currently, Extend collaborates with over 1,000 prominent merchant partners across diverse sectors, including fashion, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and more. Backed by renowned technology investors, we are headquartered in the heart of San Francisco.Your Role:Act as a key member of the Security Operations team, monitoring and triaging alerts from platforms such as SentinelOne and Wiz. Conduct comprehensive investigations to detect, contain, and mitigate threats and incidents, ensuring a prompt and appropriate response.Proactively identify and evaluate vulnerabilities in both infrastructure and code, collaborating with development and cross-functional teams to resolve issues effectively.Engage in the complete detection lifecycle: model attacker behaviors (MITRE ATT&CK), write and test detections as code across security tools (SentinelOne, Wiz, Okta, AWS CloudTrail), continuously refining to minimize false positives and enhance Mean Time to Detection (MTTD). Support data quality, onboard telemetry, maintain response playbooks, and assist in threat validation across the organization.Assist teams in implementing secure configuration baselines and best practices according to CIS Benchmarks, NIST guidelines, vendor hardening guides, and relevant compliance standards for all company computing assets.Correlate endpoint and infrastructure telemetry to uncover emerging threats. Curate and operationalize intelligence (IOCs, TTPs) into detections and response playbooks, and maintain trusted intelligence feeds.Support Governance, Risk, and Compliance (GRC) initiatives by aligning controls with internal policies and frameworks (e.g., SOC 2, NIST CSF, NYC DFS 500), identifying gaps, aiding audits and evidence collection, tracking remediation, and updating policies and control documentation.Collaborate with engineering and business teams to advocate for security best practices, enhancing the overall security posture.

About Us:At Formic, we are committed to transforming American manufacturing by making automation accessible to all factories. As labor shortages, rising costs, and global competition become more pressing, automation is essential for manufacturers seeking to thrive in today's market.Our innovative Robotics-as-a-Service model integrates industrial robotics, proprietary software, and comprehensive support, offering a seamless solution that dismantles the traditional barriers of cost, complexity, and risk. This empowers manufacturers to implement automation swiftly, achieving significant improvements in throughput, safety, and operational efficiency without the burden of substantial upfront investments.Supported by prominent investors such as Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is rapidly expanding, laying the groundwork for a new era of high-performance, American-made production.Join Our Team:The Formic Credit Team plays a critical role in driving responsible growth by evaluating customer risk and structuring commercial terms that facilitate scalable automation solutions. This team collaborates across departments to assess exposure, protect our capital, and uphold disciplined underwriting standards as we extend our reach nationwide. By balancing rigorous risk management with commercial agility, we ensure that Formic can grow confidently while maintaining a robust portfolio performance.Your Role:As a Senior Credit Analyst, you will spearhead the underwriting processes for small to mid-sized manufacturing clients. Your responsibilities will include assessing financial health, evaluating risks, and proposing commercial structures that align customer opportunities with Formic’s capital strategy. This position requires strong analytical skills, sound judgment, and the capacity to work independently while closely collaborating with Sales and cross-functional teams to facilitate deal execution without compromising our credit discipline.

Join Airwallex as a Senior Analyst, Merchant Risk OperationsAt Airwallex, we pride ourselves on being the premier unified payments and financial platform tailored for global enterprises. Our innovative proprietary infrastructure and advanced software solutions have empowered over 200,000 businesses worldwide, including renowned brands like Brex, Rippling, Navan, Qantas, and SHEIN. Our services encompass everything from business accounts and payments to spend management and treasury solutions, extending to embedded finance on a global scale.Founded in Melbourne, our diverse team of over 2,000 talented professionals operates across 26 offices globally. With a valuation of $8 billion, we are backed by esteemed investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. We are at the forefront of transforming the global payments landscape. If you are eager to undertake the most ambitious work of your career, we welcome you to join us.Attributes We ValueWe seek proactive builders who embody a founder’s spirit and are driven to make a significant impact, accelerate their learning, and take genuine ownership. If you possess strong expertise in your role and a sharp analytical mindset, coupled with a passion for our mission and operating principles, you will thrive here. You are quick-thinking, curious, and adept at making informed decisions with a balance of speed and thoroughness.Your humility and collaborative nature enable you to translate innovative ideas into tangible products, ensuring you deliver results from start to finish. Utilizing AI to enhance efficiency and problem-solving capabilities, you will confront complex, high-impact challenges alongside exceptional teammates while advancing your career as we shape the future of global banking. If this resonates with you, let’s create what’s next together.Team OverviewThe Operations team at Airwallex is dedicated to ensuring the seamless execution of our services and processes. Our focus is on optimizing workflows, enhancing operational efficiency, and providing outstanding customer support. By streamlining operations and adopting best practices, we contribute to the company's growth while upholding high service standards. Our commitment lies in delivering a seamless experience for our customers and supporting Airwallex’s mission to empower businesses on a global scale.Your RoleWe are in search of a dynamic Senior Analyst to join our Merchant Risk Operations team. This role transcends a typical reviewer position; we desire a builder-operator. You will manage the daily execution of complex merchant risk operations, ensuring our processes run smoothly while contributing to strategic initiatives.

Join Sierra as a GTM Operations Analyst where you will play a pivotal role in driving our go-to-market strategies and operational excellence. You will collaborate with cross-functional teams to analyze data, streamline processes, and enhance our market effectiveness. This position is ideal for analytical thinkers who thrive in a dynamic environment and are passionate about making impactful contributions.

Join our dynamic GTM Operations team as a Senior Analyst, where your attention to detail and strategic mindset will be pivotal in enhancing our global go-to-market processes. You will play a vital role in supporting our Sales, Solution Architects, Customer Success, and other customer-centric teams.In this collaborative position, you will work closely with GTM leadership, CRM Tech, and various cross-functional stakeholders to design scalable processes, increase operational efficiency, and facilitate data-driven decision-making throughout the customer journey. This role requires effective stakeholder management and regional collaboration to prioritize initiatives and deliver impactful results.

The CompanyAt EV Realty, we are at the forefront of revolutionizing commercial fleet electrification by constructing essential infrastructure, one innovative charging hub at a time.We design, own, and operate specialized EV charging hubs that address a crucial challenge in fleet electrification: providing access to dependable, cost-effective, and scalable grid power. Our Powered Properties® are strategically positioned to meet fleet customers' needs, delivering secure and dedicated charging solutions precisely where and when they are required. Our focus is on building with reliability and scalability, ensuring that we provide the necessary infrastructure for mission-critical commercial fleets to operate efficiently.We uphold values of transparency, accountability, and a commitment to building quality solutions for our clients and our team. If you are passionate about contributing to the transformative era of commercial transportation, we would be thrilled to connect with you.The Role: As a Strategy & Operations Analyst at EV Realty, you will engage in high-impact projects, guiding them from strategic inception to execution while making a meaningful difference across the organization. You will play a vital role in shaping the scalability of our platform designed for the future of commercial fleets.This role demands a proactive approach in a fast-paced growth environment. You will tackle ambiguous challenges, create structured solutions, and translate your insights into actionable recommendations that influence key decisions. Collaborating closely with teams across Business Development, Finance, Product, Operations, and Data Science, your contributions will extend beyond mere presentations; they will directly impact the company's strategic growth. One day you may be crafting a strategic alliance to enhance EV Realty's offering to a national logistics provider; the next day, you could be assessing the long-term potential for autonomous fleet charging in a new market. You will gain firsthand insight into the strategic and operational considerations of a company in rapid growth.The ideal candidate is organized, intellectually curious, and thrives in uncertain environments. You find energy in complexity and possess the drive to navigate challenges to successful conclusions.

Role overview Commure is seeking a Senior Operations Manager to lead Account Operations. The position is open to candidates in the San Francisco Bay Area or those who prefer to work remotely. This role centers on managing and improving operational processes that help deliver reliable service to clients. Key responsibilities Oversee and enhance daily activities within the Account Operations team Collaborate with cross-functional groups to introduce and sustain effective operational practices Lead projects aimed at boosting operational performance and increasing customer satisfaction Track key performance indicators and communicate operational results Encourage a culture of continuous improvement within the team Maintain compliance with industry standards Requirements Proven experience managing operational teams and processes Ability to work well with various departments Demonstrated success in process improvement and performance management Dedication to delivering high-quality service and operational excellence

Join Twitch as a Senior Tax Analyst in our Tax Operations team. In this role, you will leverage your expertise to manage and optimize tax processes, ensuring compliance with local and international regulations. You will work collaboratively with cross-functional teams to identify tax-saving opportunities and implement best practices. Your analytical skills and attention to detail will be crucial in this dynamic environment.

COMPANY OVERVIEWKKR & Co. Inc. is a premier global investment firm that specializes in alternative asset management, capital markets, and insurance solutions. Our mission is to achieve compelling investment returns by adhering to a patient and disciplined investment strategy, employing top-tier talent, and fostering growth within our portfolio companies and communities. We sponsor investment funds that focus on private equity, credit, and real assets, and have strategic partnerships managing hedge funds. KKR’s insurance subsidiaries provide a range of retirement, life, and reinsurance products through Global Atlantic Financial Group.POSITION SUMMARYWe are seeking an enthusiastic Investment Data Operations Analyst to join our dynamic data management team within the Global Data Operations division. This role is positioned within the Investment Data Operations (IDO) team and plays a critical role in supporting our enterprise, with a primary focus on Credit and Insurance strategies.This position is based in San Francisco and reports directly to the VP of Investment Data Operations.The ideal candidate will possess foundational experience in security master and daily pricing operations, particularly with debt instruments and bank loans. This is a hands-on, execution-oriented role that prioritizes accurate asset setup and daily pricing controls while providing opportunities for involvement in broader data initiatives over time.We are looking for someone with 1-3 years of experience in investment operations, ideally within an alternative investment firm, insurance company, or fund administrator. A solid understanding of middle- and back-office workflows is essential, especially regarding how security master and pricing data influence accounting, risk, and reporting processes.Successful candidates will be detail-oriented, thrive in a fast-paced environment, and be willing to engage deeply with operational workflows. An ability to independently investigate and resolve data issues is crucial. Technological curiosity, particularly in SQL-based environments and a desire to leverage automation and AI tools to enhance operational efficiency, will set candidates apart. Strong communication skills and a collaborative mindset are essential for effective teamwork across our global teams.We are committed to operational excellence and providing our investment and business operations colleagues with high-quality, reliable data to facilitate investment execution across the firm. Our small, collaborative teams operate within a global investment platform, offering meaningful exposure, learning opportunities, and pathways for long-term career development.

Join Hive as a Legal Operations Analyst and play a pivotal role in supporting our legal team. You will collaborate with executives and various departments to navigate commercial, regulatory, marketing, and policy decisions. Your expertise will drive legal research and compliance initiatives, focusing on both U.S. and international regulations that impact our operations and those of our clients. By enhancing our legal operations through effective tools and processes, you will contribute to contract management and legal education. We’re looking for a proactive individual who excels in research and reporting, is meticulous in creating legal documentation, and is eager to deepen their understanding of legal frameworks. Reporting to the General Counsel, you will work closely with our in-house legal team, ensuring they remain informed about legal changes and can disseminate guidance effectively across the organization, especially in collaboration with Sales, Marketing, and Engineering departments.

At Plaid, we envision a future where financial interactions become seamless and empowering. Our mission is to facilitate this transformation by creating innovative tools and experiences utilized by thousands of developers in crafting their own products. Plaid is the backbone of financial tools that millions trust to enhance their financial well-being. We partner with leading companies like Venmo, SoFi, numerous Fortune 500 firms, and some of the largest banks, ensuring users can effortlessly link their financial accounts to their favorite apps and services. With a network encompassing 12,000 financial institutions across the US, Canada, the UK, and Europe, Plaid, founded in 2013, is headquartered in San Francisco, with additional offices in New York, Washington D.C., London, and Amsterdam.Our dynamic team lays the groundwork for Plaid's marketing and new business functions to thrive. We strive for operational excellence while crafting and executing top-of-funnel strategies that resonate with our target demographics. Our focus is on empowering marketing and business development teams to implement strategies that foster sustainable growth and long-term success. We are dedicated to building a robust, operationally efficient growth engine that supports Plaid’s customer acquisition and expansion efforts.As a Marketing Strategy and Operations Analyst, you will play a pivotal role in guiding decision-making across our Marketing and New Business teams. You will lead strategic analyses, performance assessments, and forecasting initiatives, serving as a trusted advisor to leadership by providing insights that inform investment, planning, and optimization across channels. Your expertise in full-funnel performance metrics combined with your business acumen will enable you to transform raw data into actionable strategic insights. This is an engaging, problem-solving position aimed at continually enhancing analytics and processes, adapting performance measurement to meet the evolving demands of a growing organization.

About Scribd:At Scribd Inc. (pronounced “scribbed”), we are dedicated to igniting human curiosity and fostering a global community of knowledge-sharing. Our innovative suite of products—Everand, Scribd, Slideshare, and Fable—empowers users to explore, exchange, and enrich their lives through stories and information.We embrace a culture of authenticity and courage, where every team member is encouraged to express their ideas, engage in meaningful discussions, and act on their insights to prioritize customer satisfaction.Our flexible work model, Scribd Flex, allows employees to tailor their work environment to suit individual preferences while emphasizing the importance of collaborative in-person interactions to strengthen our community.At Scribd, we value GRIT: the blend of passion and perseverance that drives our long-term goals. We are looking for team members who exemplify this trait by setting ambitious Goals, delivering exceptional Results, contributing Innovative solutions, and positively impacting the Team dynamic.About the Role:As a Senior Customer Operations Data Analyst, you will be instrumental in leveraging customer support data—primarily from tickets and user feedback—to derive actionable insights that enhance decision-making and improve user experience. Collaborating with cross-functional teams, you will identify the root causes of customer support challenges and discover new opportunities for improvement. The ideal candidate is a proactive self-starter who thrives in dynamic environments and is passionate about using data to enhance the customer journey.

At Qualia, we take pride in revolutionizing the B2B real estate technology landscape, transforming the home buying and selling experience into a seamless, secure, and enjoyable journey. Our innovative SMB and Enterprise products connect users across the real estate ecosystem—including homebuyers, sellers, lenders, title and escrow agents, and real estate professionals—onto a unified digital closing platform, enhancing clarity and transparency in real estate transactions. Millions of consumers leverage Qualia through our business partners nationwide to successfully close on homes each year. YOUR ROLE As a key member of our team, you will contribute to the development of payment solutions designed to streamline financial transactions in real estate closings. You will play a vital role in our Compliance and Payment Operations department, managing daily payment processes, transaction oversight, and issue resolution while scaling compliant and repeatable procedures as our business expands. Collaborating with Compliance, Operations, Product, Engineering, Customer Support, and our banking partners, you will ensure all payment activities align with regulatory standards, network rules, and internal controls. Additionally, you will assist in establishing a robust Compliance and Payment Operations function in partnership with the Director of Compliance. KEY RESPONSIBILITIES Compliance & Risk Management Support our Compliance Management System (CMS) for embedded payments, focusing on governance, oversight, and operational excellence. Assist in building and managing a future team of Payment Operations Analysts. Monitor payment activities across various channels for ACH returns, transaction irregularities, and potential fraud, escalating issues as per established protocols. Address escalations related to customer onboarding, coordinating with the sponsor bank to resolve matters within SLA. Own and manage daily payment operations workflows, including exception handling, returns management, and issue tracking. Facilitate internal and external audits by collecting evidence, validating controls, and ensuring compliance with documented policies and procedures. Ensure adherence to NACHA Operating Rules, Reg E, BSA/AML requirements, consumer protection obligations, and sponsor bank standards. Resolve Level 2 and Level 3 customer complaints in collaboration with Customer Support. Oversee onboarding workflows and address any escalations. Process Improvement & Growth Track and analyze key operational and risk metrics, including ACH return rates and exception volumes, to inform decision-making.

Hive is on the lookout for a dynamic Business Operations Analyst to enhance our business operations. In this pivotal role, you will collaborate closely with management and executives to refine processes, develop effective reporting systems, and lead high-impact projects across various departments. The ideal candidate possesses a versatile skill set, thrives in fast-paced environments, and has a passion for analyzing metrics to drive operational success. A strong interest in startups and AI technology is essential.

About Us:Lunar is an innovative technology company dedicated to transforming healthcare through our advanced software platform tailored for health systems. Our mission is to empower hospitals with state-of-the-art, AI-driven solutions that elevate patient care to new heights. Our platform serves as the foundational backbone for health systems, enhancing clinical and operational workflows on an unprecedented scale with the world’s first AI-native hospital information system.We are undertaking a comprehensive overhaul of the information infrastructure that underpins health systems. Our software seamlessly integrates the functions of doctors, nurses, pharmacists, lab technicians, coders, billers, supply chain personnel, and even patients. We believe our mission is akin to a moon landing in healthcare—ambitious and impactful, even when it seems daunting.Supported by leading venture capital firms from Silicon Valley, we value a compact, high-performing team of experienced professionals who strive to reach their highest potential. We seek individuals who are driven, inquisitive, possess sound judgment, and are passionate about delivering their best work.We are in search of a Hospital Operations Analyst to address vital operational challenges and ensure successful implementations with our hospital partners. Join us to streamline workflows, enhance efficiency, and contribute to the future of hospital operations through pioneering technology.Over the next 6 months, you can make a significant impact by:Leading Impactful Initiatives: Spearhead crucial projects focused on the implementation of our platform with partner health systems.Optimizing Hospital Workflows: Identify and act on opportunities to refine hospital workflows, utilizing Lunar’s advanced capabilities.Scalability & Standardization: Ensure that implementations are scalable and replicable across multiple hospital partners.Change Management: Assist hospital teams through workflow transitions by offering training, guidance, and best practices to ensure the successful adoption of Lunar’s platform.Advancing Patient-Centered Care: Contribute to a mission-driven organization by establishing the operational foundation that enables hospitals to provide higher-quality, more efficient care.