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Sales Engineer

PromiseOakland
On-site FullTime

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Qualifications

Bachelor's degree in a relevant field or equivalent experience. Proven experience in a sales engineering or technical sales role, preferably within the technology or government sectors. Strong understanding of software solutions and the ability to articulate technical concepts to a non-technical audience. Exceptional communication and presentation skills. Ability to work collaboratively with sales teams and cross-functional departments. Experience in responding to RFPs and conducting product demonstrations. Detail-oriented with strong problem-solving abilities.

About the job

At Promise, we are revolutionizing the way government agencies and utility providers assist individuals facing financial challenges. Our innovative technology simplifies the process for residents to access benefits, engage with support programs, establish flexible payment plans, and maintain their financial journey—all while empowering agencies to enhance operational efficiency, recover lost revenue, and deliver services with dignity. Our mission is to transform public systems to better serve everyone, with a particular focus on the most vulnerable members of society.

Our diverse team comprises experts from leading organizations such as Palantir, Google, and Stripe, alongside distinguished government leaders. We are passionate about our mission and are on the lookout for exceptional talent to help us develop groundbreaking and resilient technology.

With over $50 million in funding from prominent investors including Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, and others, Promise has earned accolades like Fast Company’s “World's Most Innovative Companies of 2022” and “Forbes Next Billion-Dollar Startups 2024”, and is recognized as Y Combinator’s top GovTech startup.

Role Overview

The Sales Engineer (SE) plays a critical role within Promise's sales team, serving as the product subject matter expert and managing all technical dimensions of the sales process.

The Sales Engineer will qualify sales opportunities, assess customer requirements, proactively address prospect inquiries and objections, respond to technical RFPs, and relay important prospect needs to the product team. For qualified opportunities, SEs will showcase Promise's solutions, demonstrate our products to both business and technical audiences, and prepare implementation proposals and statements of work.

Additional responsibilities encompass effective discovery processes, crafting innovative content, and producing technical documentation. The ideal candidate will possess a robust blend of sales and technical expertise, with the ability to identify customer needs and align them with Promise's offerings.

About Promise

Promise is at the forefront of modernizing how public agencies and utilities assist individuals in financial distress, using technology to create a seamless experience for residents and enhance service delivery for agencies. Our dedicated team, which includes industry leaders, is committed to making a meaningful impact through innovative solutions.

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