About the job
Join Mercier Consultancy as a Romanian-Speaking Customer Solutions Consultant in Sofia, Bulgaria, and enjoy fully paid relocation assistance. In this pivotal role, you will act as a trusted advisor to our Romanian-speaking clients, delivering personalized solutions aimed at improving customer satisfaction and driving business success.
Our dynamic and collaborative work environment will require you to address customer inquiries, resolve issues, and provide tailored support that aligns with client needs. This is an exceptional opportunity for professional development, complemented by comprehensive relocation support.
Key Responsibilities
- Promptly address and effectively manage customer inquiries from Romanian-speaking clients
- Design and implement customized solutions to meet specific client requirements
- Work closely with internal teams to ensure timely solutions to client issues
- Maintain accurate records of customer interactions and solutions provided
- Identify and propose enhancements to service quality and customer experience
- Assist with client onboarding and training initiatives
- Stay updated on the latest company products, services, and industry trends

