About the job
Who We Are:
At Formic, we are dedicated to transforming American manufacturing by making automation accessible to every factory. As labor shortages increase, costs escalate, and global competition intensifies, automation has become essential for manufacturers aiming to remain competitive.
We provide automation through a Robotics-as-a-Service model that integrates industrial robotics, proprietary software, and comprehensive support into one cohesive solution. By eliminating traditional barriers of cost, complexity, and risk, we empower manufacturers to implement automation swiftly, achieving significant improvements in throughput, safety, and operational efficiency without the burden of heavy upfront investments.
Supported by top-tier investors such as Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is rapidly expanding and laying the groundwork for a new era of high-performance, Made in America production.
About the Team:
The Fleet Operations Team is responsible for maximizing uptime and enhancing operational performance across Formic's expanding fleet of deployed robotic systems. Operating within live manufacturing environments, this team diagnoses issues, restores production, and continuously drives system reliability improvements at scale. Fleet Operations works at the intersection of robotics, controls, and real-world factory execution, ensuring that Formic’s automation consistently delivers measurable performance across a variety of industrial applications.
About the Role:
As a Robotics Field Service Engineer, you will be the frontline technical authority for Formic's deployed robotic cells. Your responsibilities will include diagnosing failures, restoring systems to operational status, performing preventative and corrective maintenance, and directly representing Formic within customer facilities.
This role is hands-on with high accountability in uptime-critical environments. Success in this position necessitates strong troubleshooting skills, calm execution during production disruptions, and meticulous documentation. Your efforts will have a direct impact on fleet performance, customer satisfaction, and long-term system reliability.

