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Robot Service Operations Lead

1XSan Carlos, California, United States
On-site Full-time $135K/yr - $160K/yr

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Experience Level

Manager

Qualifications

RequirementsKEY RESPONSIBILITIESDefine daily and weekly objectives, targets, and priorities for the service department. Oversee overall KPI performance and ensure accurate tracking of essential metrics. Develop and implement systems and processes to achieve departmental goals. Drive process enhancements to elevate departmental efficiency and effectiveness. Conduct thorough investigations into quality issues, identify root causes, and formulate solutions. Identify priority changes, risks, and resource needs to achieve targets. Manage overall output of repair operations. Facilitate weekly Operations Review meetings. REQUIREMENTSA minimum of 5 years' experience in manufacturing, hardware service, robotics operations, or production leadership. Proven track record in managing cycle time, throughput, or production KPIs. Experience in managing live-floor operations in high-pressure environments. Strong skills in root cause analysis and structured problem-solving. Demonstrated ability to eliminate bottlenecks and enhance workflow. High action bias coupled with sound operational judgment. Effective communicator who fosters accountability within the team. Willingness to engage on the floor daily (this role is not desk-bound).

About the job

Robot Service Operations Lead
San Carlos, CA (on-site)


About 1X

At 1X, we are at the forefront of innovation, developing humanoid robots designed to work collaboratively with humans, addressing labor shortages, and fostering a future of abundance.

Role Overview

We are in search of a dynamic and strategic operations leader who is passionate about continuous improvement and scaling performance. In this pivotal role, you will be responsible for establishing goals, setting priorities, and refining processes that empower our service team to achieve outstanding results. Success in this role demands exceptional problem-solving skills, a commitment to data-driven decision-making, and effective collaboration across functions. The ideal candidate will consistently challenge the status quo, pinpoint bottlenecks and risks, and devise innovative strategies to elevate the department's performance. This is a unique opportunity to influence the operational model significantly and deliver tangible outcomes.

About 1X

1X is pioneering the future with our cutting-edge humanoid robots, designed to assist people in overcoming labor shortages while creating a world of abundance. Join us in shaping a transformative future.

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