Risk Management and Payments Specialist at Playtech | Sofia

Join Playtech as a Customer Service Associate in Sofia and become a vital part of our dynamic customer support team. In this role, you will have the opportunity to assist customers with inquiries, resolve issues, and provide exceptional service that enhances their experience with our products. We are looking for enthusiastic individuals who are passionate about helping others and are eager to learn and grow within the company.

About the Role Playtech is looking for a Customer Service Associate to join the team in Sofia. This position focuses on supporting customers by handling inquiries, resolving problems, and making sure clients receive attentive service. What You Will Do Respond to customer questions and requests Help resolve issues in a timely, friendly manner Maintain a high standard of service for every client Who We’re Looking For Enthusiastic and positive attitude Interest in helping others and creating good customer experiences If you enjoy working with people and want to make a difference for customers, consider joining Playtech in Sofia.

Role Overview Playtech is looking for a Customer Service Associate based in Sofia. This position serves as the first point of contact for customers, handling questions and offering support to ensure a positive experience with Playtech products. What You Will Do Respond to customer inquiries promptly and professionally Assist customers with issues related to Playtech products Work to resolve concerns and provide clear solutions Support a positive relationship between customers and the Playtech brand Location This role is based in Sofia.

Join Playtech as a Customer Service Associate and become a vital part of our dynamic team in Sofia! In this role, you will be responsible for providing exceptional customer support, assisting clients with inquiries, and ensuring a high level of customer satisfaction. We are looking for enthusiastic individuals who can thrive in a fast-paced environment and are eager to contribute to the success of our company.

As a Compliance Officer at Playtech, you will play a crucial role in ensuring that our operations adhere to all regulatory requirements. You will be responsible for monitoring compliance processes, conducting audits, and providing guidance on compliance-related matters. Your expertise will help us maintain the highest standards of integrity and transparency in our business dealings.

Role Overview Playtech is looking for a Monitoring Specialist in Sofia to help maintain the stability and performance of company systems. This role focuses on real-time monitoring and analysis of system performance. What You Will Do Monitor system health and performance using internal tools Analyze data to detect irregularities or issues Work with teams across the company to address and resolve problems quickly Proactively identify potential risks to system stability

Your impactful role. In this position, you will...Facilitate month-end and year-end closing activities by conducting cost reconciliations, applying cost allocation principles in SAP, and scrutinizing Trial Balance, Profit and Loss, and Balance Sheet.Contribute to the preparation of monthly, quarterly, and annual Group reports in accordance with Group standards.Develop monthly and annual budgets and forecasts with guidance from your direct supervisor.Generate supporting Excel documentation for cost analysis (budget versus actual), alongside various monthly reports and validations.Oversee company Purchase Orders, ensuring their approval workflow is monitored and accurately reflected in the Monthly Cash Request.Engage in the company's payment processing by performing all relevant checks.Partake in bookkeeping activities within SAP.Assist in the preparation of Annual Financial Statements required by the Bulgarian Tax Authorities and support the annual audit process.

Join Playtech as a Java Architect and play a pivotal role in shaping our software architecture. You will be responsible for designing scalable and efficient systems, collaborating closely with cross-functional teams, and ensuring the highest quality of code and performance. If you are passionate about technology and eager to make an impact in the gaming industry, we want to hear from you!

Your impactful role. As a Senior Database Administrator, you will...Oversee the daily operations of Playtech's global database platform, from initial setup to advanced tool development.Manage high-volume databases within a complex ecosystem with numerous interdependencies.Strategically plan and implement database administration tasks to ensure peak stability and availability.Install and upgrade databases along with high-availability solutions.Create automation, monitoring, and other tools to streamline processes.Join an on-call rotation to address database-related production incidents promptly.

About the Role Playtech is looking for a Senior DevOps Engineer to join the team in Sofia. This position focuses on building and maintaining scalable infrastructure, supporting high availability, and streamlining continuous integration and deployment pipelines. What You Will Do Design and implement infrastructure that can grow with business needs Maintain systems for high availability and reliability Optimize CI/CD processes to improve software delivery Work closely with teams across development, QA, and operations to improve the software development lifecycle Contribute to the efficiency and stability of Playtech’s operations Location This role is based in Sofia.

Your Impactful Mission: As a Network Operations Manager, you will...Provide leadership with vision and operational oversightOversee, mentor, and develop two distinct network teams: Network Operations & Network Automation.Establish strategic direction and a long-term vision for network operations that aligns with product priorities and business objectives.Encourage a high-trust, high-performance culture emphasizing operational excellence, accountability, and ongoing learning.Ensure resilient, secure, and highly available network operationsManage daily operations across globally distributed network environments that support mission-critical services.Take ownership of incident management, including queue health, prioritization, escalation pathways, and the complete lifecycle of network incidents.Lead major incident responses, triage, decision-making, and cross-team coordination in alignment with Playtech’s Critical Incident Management framework.Guarantee that infrastructure is audit-ready, secure, maintained, monitored, and thoroughly documented.Design, innovate, and enhance the network architectureDirect the design and deployment of robust, secure, fault-tolerant global network solutions.Enforce and uphold network security standards including firewalls, segmentation, access controls, and encryption.Implement and enhance monitoring & alerting frameworks to improve visibility and reduce Mean Time to Recovery (MTTR).Scale operations through automation, Infrastructure-as-Code, and NetDevOps practicesPromote modern Network Automation, Infrastructure-as-Code, and API-driven operations.Establish consistent change management processes utilizing automation to minimize toil and operational risk.Collaborate with Platform, Security, and Infrastructure Engineering teams to develop standardized deployments, templates, and CI/CD-style network change pipelines.Engage and collaborate across the organizationWork in close partnership with senior leadership.Manage vendor relationships, operational budgets, and technology procurement initiatives.Effectively communicate intricate network topics to both technical and non-technical stakeholders.

Join Playtech as a Senior FX Artist and play a pivotal role in crafting visually stunning effects for our gaming platforms. We are looking for a passionate and creative individual who can bring dynamic visual flair to our projects. Your expertise in creating compelling visual effects will enhance the player experience across various gaming titles.

Role overview Playtech is looking for a Customer Service Associate to join its 24/7 support team in Sofia. The role centers on providing responsive assistance to customers at any time of day or night. Associates handle questions and concerns through several communication channels, making sure customers receive timely and accurate support. What you will do Respond to customer inquiries quickly and with professionalism Communicate with customers through chat, email, and phone Resolve issues and offer clear, helpful information to maintain a positive experience Contribute to Playtech’s reputation for quality service in the gaming sector Location This position is based in Sofia and is part of a team that supports customers around the clock.

Your Inspiring Role: As an Art Director, You Will…Take charge of the creative vision and design of games, establishing distinctive visual identities for each project.Develop initial graphical concepts and produce comprehensive 2D game art, including characters, user interfaces, symbols, screens, backgrounds, and promotional materials.Lead and mentor the design team, ensuring their work aligns with the overall product vision and technical specifications.Evaluate designers’ performance, provide constructive feedback, and encourage professional growth.Collaborate effectively with game producers, developers, and cross-functional teams to ensure timely delivery of high-quality assets.Supervise the animation and 3D modeling processes, approving samples and recommending enhancements.Optimize final game packages for performance efficiency and file size management.Present graphic elements for approval by management and keep leadership informed on progress.Address visual and functional challenges with creativity throughout the game development lifecycle.Facilitate communication with stakeholders, including game owners and external partners.

Role Overview Playtech is hiring an Onboarding Manager in Sofia. This role focuses on guiding new clients through their first steps with the company, making sure their transition is seamless and well-supported. What You Will Do Oversee the entire onboarding process for new clients Work closely with teams across the business to coordinate onboarding activities Look for ways to improve the customer experience during onboarding About Playtech Playtech is a recognized name in gaming and software development. The company values collaboration and aims to deliver strong experiences for its clients and partners.

Role Overview Playtech is hiring a Technical Delivery Specialist to join the Customer Support team in Sofia. This position focuses on providing technical support and helping clients resolve issues efficiently. Building strong client relationships and clear communication are central to the role. What You Will Do Deliver technical support to clients, addressing their questions and technical concerns Work closely with customers to ensure their satisfaction Communicate solutions and updates clearly and professionally Troubleshoot and resolve technical problems as they arise Who We’re Looking For Interest in technology and customer service Strong communication and problem-solving skills Enthusiasm for helping others and working within a team This role is based in Sofia and offers the chance to support Playtech’s clients directly as part of a collaborative team.

We are seeking an innovative and results-driven CRM Manager to join our dynamic team at Playtech. In this pivotal role, you will lead our customer relationship management strategies, enhancing customer experience and driving loyalty through effective data analysis and targeted campaigns.Your responsibilities will include developing and executing CRM strategies, analyzing customer data to inform decision-making, and collaborating with cross-functional teams to optimize customer interactions across all touchpoints.

Join Mercier Consultancy, a dynamic company located in the vibrant city of Sofia, Bulgaria, as we seek passionate and dedicated Slovak Speaking Customer Service Representatives. We are committed to providing outstanding customer experiences and are looking for individuals with excellent communication skills in Slovak.In this role, you will play a crucial part in assisting our Slovak-speaking customers by answering their inquiries, resolving their concerns, and offering support regarding our various services. Your contributions will be essential in cultivating positive customer interactions and building lasting relationships with our clientele.Key Responsibilities Deliver exceptional customer service in Slovak through multiple communication platforms such as phone, email, and chat. Resolve inquiries and issues related to our services efficiently. Maintain accurate records of customer interactions using our CRM system. Collaborate closely with internal teams to address customer concerns promptly. Collect customer feedback to improve service quality. Stay updated on company services and relevant updates. Engage in ongoing training to refine your skills.

Join Playtech, a leading gaming technology company, as a Product Operations Manager. In this pivotal role, you will oversee operational aspects of our product development lifecycle, ensuring that our products meet the highest standards of quality and performance. You will collaborate with cross-functional teams to streamline processes, enhance product delivery, and drive customer satisfaction.