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Rider Quality Support Specialist (t-Patroller)

On-site Full-time

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Experience Level

Experience

Qualifications

What We’re Looking For:Experience in delivery, operations, or conducting rider checks is an advantage. Must hold a valid motorbike license in the UAE. Ability to communicate clearly and interact with others in a courteous and professional manner. Capable of calmly managing challenging situations and providing effective on-ground solutions. Proficient in spoken and written English; knowledge of Arabic, Hindi, or Urdu is a plus. Able to support on-ground operations during high-demand periods. Demonstrates responsibility and diligence in conducting checks and adhering to company regulations. Familiarity with basic safety and hygiene protocols is beneficial but not mandatory. Willingness to work shifts, including weekends, and in varying weather conditions.

About the job

Your Mission:

  • Conduct thorough on-ground audits of riders to ensure they meet hygiene, appearance, uniform, and behavior standards.
  • Efficiently manage crowd control during peak hours, promotional events, and busy locations, ensuring seamless operations.
  • Address and de-escalate conflicts between riders, vendors, and customers, providing prompt and professional resolutions.
  • Facilitate vendor relationships by proactively addressing operational issues, serving as a liaison for smoother processes.
  • Relay real-time updates on ground-level issues to relevant internal teams for prompt solutions.
  • Deliver safety training refreshers and updates to riders, ensuring they adhere to company guidelines.
  • Engage in special projects aimed at enhancing operations, rider experience, or safety initiatives.

About Delivery Hero

Delivery Hero, a leader in local delivery solutions, operates talabat, our flagship platform serving the United Arab Emirates. Our commitment is to provide an exceptional delivery experience—quick, convenient, and reliable. With a presence in over 70 countries, we are headquartered in Berlin, Germany, and have been publicly traded on the Frankfurt Stock Exchange since 2017, making it a part of the MDAX stock market index.

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