company

Reverse Supply Chain Manager

R2Net Inc.New York, New York, United States
On-site Full-time $90K/yr - $110K/yr

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Experience Level

Manager

Qualifications

Key Responsibilities:Develop and formalize reverse logistics processes to enhance consistency, accountability, and scalability. Evaluate existing workflows and implement improvements to boost visibility, accuracy, and turnaround times. Establish and maintain robust internal controls to ensure compliance with company policies, audit standards, and ethical handling of high-value merchandise. Oversee the reconciliation of returned inventory, ensuring precise documentation and traceability. Collaborate with Quality Control to standardize inspection protocols. Manage relationships with third-party repair centers, ensuring clear service-level expectations, tracking, quality standards, cost controls, and timely returns of repaired merchandise. Supervise repair workflows, including outbound shipments, status tracking, reconciliation upon return, and accurate system updates. Enhance vendor return procedures, including documentation, claims management, credit reconciliation, and performance monitoring. Identify process improvements and implement best practices across the reverse logistics landscape.

About the job

R2Net Inc. stands at the forefront of the diamond bridal jewelry industry, marrying cutting-edge technology with exquisite craftsmanship. As an innovative technology company, we provide e-commerce and supply chain solutions that seamlessly connect manufacturers, retailers, and consumers within the diamond industry ecosystem.

We are seeking a talented Reverse Logistics Manager to lead our return operations, including customer and vendor returns, repairs, RTVs (return-to-vendor), and inventory reintegration. This pivotal role collaborates with teams across Fulfillment, Quality Control, Logistics, Supply Chain, Finance, and Customer Care to ensure that returned merchandise is processed efficiently, accurately, and in accordance with our high standards.

In this hands-on leadership position, you will champion process improvements, uphold inventory integrity, and ensure that our high-value merchandise—such as diamonds and fine jewelry—is managed with meticulous controls and visibility throughout the reverse supply chain.

The ideal candidate will drive operational excellence by optimizing workflows, developing teams, leveraging analytics, and fostering cross-department collaboration, all while establishing structure, accountability, and transparency in our reverse logistics operations.

About R2Net Inc.

R2Net Inc. is a pioneering diamond bridal jewelry company that integrates technology into its core operations. Our unique e-commerce and supply chain platforms create a comprehensive network connecting manufacturers, retailers, and consumers, making us a leader in the diamond industry.

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