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Revenue Operations Manager - Customer Operations

LaterBoston, MA
On-site Full-time

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Experience Level

Manager

Qualifications

Key Responsibilities:Strategic InitiativesDevelop and manage operational frameworks that guarantee efficient and effective delivery of sold revenue across all brand customer offerings. Create clear definitions for campaign health, customer satisfaction, and operational performance that align with Services, Client Success, Finance, and Sales. Convert revenue pipeline signals into actionable operational insights to guide staffing, prioritization, and investment decisions. Technical ExecutionImplement systems to track and report on performance metrics, ensuring alignment with operational goals. Work collaboratively with cross-functional teams to enhance service delivery and customer satisfaction. Utilize data analytics to drive informed decision-making and process improvements.

About the job

Later stands as the world’s leading influencer marketing platform, designed to empower brands in crafting memorable campaigns with confidence. By merging authentic creator relationships, reliable insights, and expert support, Later alleviates the uncertainty often associated with one of marketing’s most significant investments.

Grounded in an AI-driven platform and over a decade's worth of proprietary data—including billions of social interactions and over $2.4 billion in verified influencer-driven purchases—Later equips teams with the knowledge to anticipate successful strategies before their launch.

With a focus on combining valuable insights with expert guidance, Later eliminates the guesswork from influencer marketing, enabling brands to select the right creators, execute comprehensive campaigns, and foster substantial growth across brand awareness, engagement, and revenue. Trusted by renowned enterprises such as Nike, Wayfair, Unilever, and Southwest Airlines, Later harmonizes creativity with performance to ensure campaigns not only look impressive but also yield tangible results. Discover more at later.com.

About this Role:

We are seeking a Revenue Operations Manager, Customer Operations to oversee the operational framework that supports Later’s brand customers through our Influence Platform, Managed Services, and Mavely offerings. This pivotal role sits at the core of the customer lifecycle, connecting Sales efforts with the delivery of our Services and Client Success teams. You will be accountable for developing the systems, processes, and performance metrics that transform contracted revenue into efficient and effective customer outcomes.

This high-impact position is ideal for an individual who excels in system thinking and outcome orientation, thrives in cross-functional settings, and relishes the challenge of structuring complex, rapidly growing businesses. Reporting to the VP of Revenue Operations, you will collaborate closely with Services, Client Success, Sales, and Finance to ensure our customer operations can scale alongside growth—while maintaining quality, profitability, and customer trust.

About Later

Later is at the forefront of influencer marketing, providing brands with the tools and insights needed to create impactful campaigns. Our AI-powered platform combines extensive data with strategic guidance, ensuring that our clients can navigate the influencer landscape with confidence. With a track record of success and partnerships with leading brands, Later is committed to bridging the gap between creativity and measurable performance.

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