About the job
Tend is reshaping dentistry, and the Revenue Cycle Operations Manager plays a central role in that mission. Based in Nashville, TN, this leader ensures revenue cycle strategies translate into smooth daily operations. The scope covers eligibility verification, billing, payment posting, insurance and patient accounts receivable, as well as credits and balancing. This position works closely with Operations, Member Experience, and IT to keep revenue systems and workflows running efficiently, supporting accurate billing, healthy cash flow, and a strong member experience.
What You Will Do
- Direct the day-to-day performance of all key revenue cycle functions.
- Serve as the main operational contact for Operations, Member Experience, and Engineering, aligning revenue cycle workflows with studio operations and member needs.
- Lead the rollout and improvement of revenue cycle management systems, tools, and workflow updates, ensuring teams are ready and engaged.
- Develop, revise, and uphold standard operating procedures to drive consistency, accuracy, and scalability.
- Track operational metrics and revenue cycle KPIs, identifying risks, trends, and opportunities to improve cash flow and minimize friction for members.
- Work with IT and Engineering to outline system requirements, test new features, and resolve issues affecting revenue outcomes.
- Spot inefficiencies in eligibility, billing, posting, AR, and credits; analyze root causes and drive corrective actions.
- Champion automation and process improvements to reduce manual work, boost accuracy, and support growth.
- Coach and develop team members, promoting accountability and high-quality results.
What Sets You Apart
- Tend to Others: Outcome-focused, committed to improving revenue accuracy and member experience, and persistent in seeing initiatives through.
- Embrace Our Differences: Open to input from studio teams, field leaders, and RCM partners, using those insights to create solutions that work in varied settings.
- Be Brave Enough to Lead: Willing to address problems, challenge ineffective routines, and promote new approaches, even in tough situations.
- Savor the Ride: Brings energy and optimism to change, encouraging and motivating others throughout the process.

