company

Retail Support Specialist

DSI SystemsSan Diego, California, United States
On-site Full-time $26/hr - $26/hr

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Entry Level

Qualifications

Ideal candidates should demonstrate strong communication abilities, emotional resilience, and a comfort level with technology. Experience in customer service or retail environments is advantageous but not required. A proactive attitude toward learning and engagement with both customers and retail partners is essential.

About the job

Become a Key Player in Our Team!

At DSI Systems, we bring over 40 years of expertise in sales enablement and tailored business solutions, creating significant value for our clients and partners. We are searching for enthusiastic individuals who are ready to excel in sales and customer service. Our vibrant and fulfilling work environment provides the perfect platform for you to grow and make a real difference.

Position Overview

The Retail Support Specialist (RSS) is responsible for providing direct, hands-on support to AT&T customers in bustling national retail settings. In this role, you will interact directly with customers and retail partners to address account, billing, device, and service inquiries, often in fast-paced, high-traffic situations. To succeed in this role, you must possess excellent communication skills, emotional resilience, technological proficiency, and the ability to maintain composure, accuracy, and professionalism in a dynamic retail environment.

 

Core Responsibilities:

 Customer Support

  • Deliver friendly, professional, and solutions-oriented support to AT&T customers in national retail locations.
  • Address inquiries related to billing, account updates, plan changes, device assistance, and service issues.
  • Troubleshoot wireless devices, network problems, and functionality of features.
  • Perform effectively in high-volume retail settings while maintaining focus, professionalism, and quality service during peak times and escalated situations.

 Retail Partner Support

  • Serve as the AT&T subject-matter expert for retail staff and third-party labor partners.
  • Act as the primary AT&T representative for these partners, leading in-store support for escalated issues.
  • Engage proactively with store management to resolve customer concerns, enhancing partnership alignment and ensuring an exceptional customer experience.

Work Environment & Schedule Expectations

  • This position requires working in a retail environment, necessitating standing, walking, and engaging on the sales floor for up to 8 hours per day.
  • Flexibility to work various schedules, including evenings, weekends, and holidays, based on business needs.
  • Comfortable working in bustling, customer-facing environments with frequent interactions and problem-solving responsibilities.

Operational Excellence

  • Effectively navigate multiple systems while simultaneously engaging with customers in real-time.
  • Document all customer interactions thoroughly and accurately.
  • Adhere to company policies, compliance regulations, and privacy standards.
  • Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores.
  • Implement and maintain approved planograms for mobile devices and signage.

About DSI Systems

DSI Systems has over four decades of experience in providing innovative sales enablement and customized business solutions. We pride ourselves on enhancing value for our clients and partners, and we are committed to fostering a work environment that promotes growth and impactful contributions.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.