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Retail Support Specialist

DSI SystemsSyracuse, Utah, United States
On-site Full-time $26/hr - $26/hr

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Experience Level

Entry Level

Qualifications

Qualifications:Excellent verbal and written communication skills. Strong problem-solving abilities and emotional resilience. Proficiency with technology and ability to learn new systems quickly. Prior experience in customer service or retail environments preferred. Ability to thrive in a fast-paced, high-volume setting.

About the job

Company: DSI Systems
Location: Syracuse, Utah, United States

Role Overview

The Retail Support Specialist (RSS) at DSI Systems works directly with AT&T customers in busy national retail stores. This position focuses on resolving account, billing, device, and service issues, often during high-traffic periods. Successful candidates bring strong communication skills, emotional resilience, and a comfort with technology. The ability to stay composed and professional in a lively retail setting is essential.

Main Responsibilities

  • Customer Support
    • Provide friendly, professional, and solution-focused support to AT&T customers in retail locations.
    • Handle questions about billing, account changes, plan updates, device support, and service concerns.
    • Troubleshoot wireless devices, network issues, and feature-related problems.
    • Maintain service quality and professionalism, even during peak times and escalated situations.
  • Retail Partner Support
    • Serve as the AT&T subject-matter expert for retail staff and third-party partners.
    • Act as the main AT&T contact for in-store escalations and support.
    • Collaborate with store leaders to address customer issues and strengthen partnerships, ensuring a positive customer experience.

Work Environment and Schedule

  • Work takes place on the retail sales floor, requiring standing, walking, and customer interaction for up to 8 hours per shift.
  • Flexible scheduling is needed, including evenings, weekends, and holidays as business needs arise.
  • Comfort with frequent customer interactions and problem-solving in a busy, customer-focused atmosphere.

Operational Excellence

  • Navigate multiple systems efficiently while assisting customers in real time.
  • Document all customer interactions accurately.
  • Follow company policies, compliance requirements, and privacy standards.
  • Meet or exceed performance targets for quality, efficiency, and customer satisfaction.
  • Implement and maintain approved planograms for mobile devices and signage.
  • Manage inventory and ensure product displays are accurate.

About DSI Systems

DSI Systems is a leader in sales enablement and customized business solutions with over 40 years of experience. We pride ourselves on delivering exceptional value and results for our clients and partners. Join us and be part of a team that values growth, innovation, and excellence.

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