Retail Support Specialist at DSI Systems | Sandy, Utah

At NiCE, we embrace challenges as opportunities to surpass our own limits. We pride ourselves on being ambitious innovators, consistently pushing boundaries to achieve excellence. Join us for an extraordinary career journey that ignites your passion for innovation.Senior Software Architect – AI & Distributed SystemsPosition OverviewAs a Senior Software Architect, you will be pivotal in shaping the technical vision of our client-facing products and internal platforms. You will design scalable, cloud-native, API-first systems, while enhancing modern development workflows and AI-driven engineering practices. Your leadership will empower teams to create reliable, secure, and high-performance distributed systems, integrating cutting-edge AI capabilities such as conversational AI, AI-assisted development workflows, and platform-level automation.Key ResponsibilitiesArchitect & LeadDefine comprehensive technical direction, encompassing platform vision, technology choices, architectural patterns, and infrastructure strategies.Design, document, and evolve cloud-native, API-first systems that seamlessly integrate web clients, internal services, and external partners.Architect distributed services focused on scalability, performance, reliability, observability, and security.AI & Modern Engineering IntegrationIncorporate AI-assisted development practices into engineering workflows, utilizing tools like Claude Code, GitHub Copilot, and similar technologies.Champion AI-driven automation, including test generation, code refactoring, dependency analysis, and large-scale codebase exploration.Contribute to conversational AI platforms, messaging pipelines, data flows, and machine learning integrations.Identify and explore opportunities to embed ML/AI capabilities into platform features and system components.Delivery & OwnershipOversee architecture throughout implementation, testing, deployment, monitoring, and long-term maintenance.Ensure architectural alignment with product strategy through close collaboration with Product, Design, and Engineering teams.Lead technical decision-making and coordinate multi-team execution while enhancing engineering standards.Technical Excellence & LeadershipProvide mentorship and architectural guidance across various teams.Conduct thorough code and architecture reviews to elevate engineering quality.Enhance CI/CD pipelines and development workflows to streamline processes.

At NiCE, we embrace challenges as opportunities for growth. Our ambition drives us to redefine limits and set benchmarks in our industry. If you're a visionary like us, we provide an exceptional career opportunity that ignites your passion and potential.What does the role entail?The Senior Software Architect will play a pivotal role in architecting and overseeing the development of robust, scalable, and secure software systems. This position acts as a critical link between business strategy and technical execution, ensuring that architectural decisions are aligned with overarching goals, performance expectations, and engineering best practices.Your impact will include:Defining comprehensive architecture for intricate software systems, including cloud-native, distributed systems, and microservices.Assessing and selecting suitable technologies, frameworks, and platforms.Creating detailed architectural blueprints, diagrams, and technical roadmaps.Ensuring systems are scalable, available, performant, and fault-tolerant.Providing mentorship and direction to engineering teams.Leading design reviews and upholding architectural standards.Collaborating with engineering managers and tech leads to drive successful execution.Serving as a technical authority on critical initiatives.Working alongside product, business, and operations teams to translate requirements into tangible technical solutions.Effectively communicating complex technical concepts to non-technical stakeholders.Aligning architectural frameworks with business objectives and regulatory standards.Contributing to essential code paths as needed.Ensuring compliance with coding, testing, CI/CD, and DevOps best practices.Establishing benchmarks for performance, observability, and reliability.Designing systems capable of managing high throughput and large-scale data.Identifying performance bottlenecks and implementing enhancements.Optimizing cost-effectiveness in cloud environments.Ensuring adherence to security best practices, including authentication, authorization, and encryption.Supporting compliance with industry-specific regulations (e.g., SOC 2, GDPR, HIPAA).

Role overview As a Senior AI Software Engineer at nice, based in Sandy, UT, the focus is on developing advanced artificial intelligence solutions that enhance the company’s products and services. This position plays a key role in shaping how AI supports both customer experience and internal operations. What you will do Design, implement, and improve AI and machine learning algorithms for practical, real-world use cases. Collaborate with cross-functional teams to translate complex data into actionable insights. Help elevate user experience and streamline processes by building AI-driven features. Location This position is based in Sandy, Utah, USA.

Nice is seeking a Lead Software Architect based in Sandy, UT. This position centers on designing and guiding technology solutions that improve user experiences across our products. Role overview As the Lead Software Architect, you will direct a team of engineers, shaping software architecture and overseeing the delivery of well-structured applications. The role requires hands-on involvement in both planning and execution, ensuring that systems are scalable and efficient. What you will do Lead and mentor a team of engineers throughout the software development lifecycle Design and document software architectures that support business goals Ensure successful implementation of applications with a focus on quality and reliability Promote scalable and efficient system solutions

At NICE, we believe that limitations are merely challenges waiting to be conquered. We are driven, innovative, and always strive for excellence. If you share our passion for pushing boundaries, we invite you to seize a remarkable career opportunity that will ignite your aspirations.Principal Software Engineer – AI Cloud PlatformsAt NICE, we are revolutionizing cloud operations through artificial intelligence. Our mission is to develop advanced platforms that can analyze system behavior, make informed decisions, and automate operational workflows on a grand scale. If you are eager to leverage AI beyond chatbots and into real-world applications, this role presents a chance to tackle impactful and meaningful challenges.What Does This Role Entail?As a Principal Software Engineer, you will collaborate with a talented team to build AI-driven operational platforms that seamlessly integrate with monitoring systems, CI/CD pipelines, ticketing tools, and cloud infrastructure. Your responsibilities will include designing and implementing intelligent workflows, integrating AI models, and developing scalable solutions to automate complex operational tasks.This role is highly hands-on and focused on creating, integrating, and enhancing AI-based solutions within production environments.How Will You Drive Impact?Design and scale AI-driven workflows and automated systemsCreate integrations with systems such as monitoring platforms, ticketing tools (ServiceNow, Jira, OpsGenie), CI/CD pipelines, and cloud servicesDevelop and implement APIs, tools, and data pipelines that support AI-driven decision-makingWork on large language model integrations, prompt engineering, and orchestration layers—streaming responses, function calling, tool usage, RAG pipelines, and agentic orchestrationBuild and maintain full-stack AI applications using TypeScript, React, and Next.js—from user dashboards and custom experiences to real-time analytics and interactive toolsTransform real-world operational challenges into automated, intelligent solutionsCollaborate with Product, SRE, and Infrastructure teams to deliver comprehensive capabilitiesEnhance system performance, reliability, and observabilityCreate evaluation and observability systems to measure model capabilities and performance

At NiCE, we embrace challenges and push our boundaries. We are ambitious innovators who strive for excellence and aim to lead in all that we do. If you share our passion and drive, we invite you to explore a career opportunity that ignites your ambition.The Senior Program Manager plays a crucial role in delivering cutting-edge NICE CXone software features to the market. This position is pivotal in driving, planning, and standardizing software development processes from conception to completion. You will be instrumental in steering organizational success through effective governance, standardization, and efficiency initiatives.Key Responsibilities:Collaborate with Product Management to convert market requirements and concepts into actionable tasks for Architects, Software Engineers, and Quality Assurance Engineers.Execute the product vision throughout the software development lifecycle to achieve program objectives.Engage with cross-functional teams to drive, plan, and implement software goals.Work closely with Product Management to decompose product backlog items into technical specifications.Lead daily team activities to ensure that plans, estimates, documentation, and deliverables are completed on time and within budget.Act as Scrum Master for multiple teams.Identify resource conflicts and facilitate necessary adjustments to meet key project milestones.Provide timely updates on project status, risks, and issues to stakeholders.Coordinate Release Management to schedule and communicate software releases for each environment.Provide clear and timely guidance on product and project inquiries.Coordinate with Product Management for product launches and technical documentation.Maintain expertise in the product line and its usability.Create and share visual layouts and proof-of-concepts.Stay informed about competitive landscape and market trends.Share insights on the product from the end-user perspective.Research emerging technologies and capabilities to drive effective product solutions.Engage in continuous process and program enhancements to reduce costs, improve time-to-market, and increase predictability.Occasional travel for client meetings or industry events may be required.

At NiCE, we are driven by ambition and a commitment to excellence. We embrace challenges and strive to exceed expectations, offering a dynamic environment where you can thrive and ignite your career.What does the role entail?As the Lead Quality Assurance Architect, you will spearhead the quality assurance initiatives for NiCE’s flagship product offerings. Your primary focus will be on advancing quality and automation strategies, implementing shift-left methodologies, establishing and monitoring quality metrics, mentoring QA leads, fostering a culture of quality and excellence, and shaping the roadmap for continuous improvement.Your Impact:Act as the quality leader for a dedicated domain, taking full responsibility for product quality.Monitor the domain’s quality tasks, assess testing needs, and delineate QA activities and accountability.Proactively evaluate and challenge current testing coverage.Develop and implement comprehensive test strategies across the domain.Lead QA efforts aligned with product goals to ensure swift and confident product releases.Enhance and refine QA processes to garner effective testing signals and scale testing efforts across services.Collaborate with engineering and DevOps teams to integrate automation solutions that prevent regressions and ensure product reliability.Coordinate and manage non-functional requirements testing.Establish guidelines and best practices for both automation and manual testing processes.Oversee cross-organizational and cross-regional testing activities.

At NiCE, we believe in pushing boundaries and embracing challenges. Our ambition drives us, and we strive to be game changers in the industry. If you're ready to elevate your career and ignite your passion, we have the perfect opportunity for you. Student Developer Position – Location: Sandy, Utah (Hybrid) - ***You MUST be located in Utah to qualify for this role*** Department: R&D – Schedule: Part-time (20 hours/week, flexible with class schedules, required to come to the office 2 days a week)Are you a Junior pursuing a degree in Computer Science looking to gain hands-on experience in software development? NiCE is seeking a dedicated and enthusiastic Student Developer to join our R&D Team.This position offers a unique chance to work with cutting-edge web technologies that enhance customer experience (CX) tools utilized by businesses globally. Responsibilities:Develop microservices using GolangCreate automation tests with Playwright.Engage in code reviews, team standups, and agile development methodologiesProduce clean, maintainable, and well-documented codeLearn software development best practices within a large-scale enterprise environment Qualifications:Currently enrolled in a degree program for Computer Science, Information Systems, Software Engineering, or a related fieldFamiliarity with AWS and MicroservicesStrong problem-solving abilities and eagerness to learnCapacity to work both independently and collaboratively within a teamExcellent communication skillsA positive, can-do attitude Preferred Skills:Experience with REST APIs, unit testing, or cloud platforms (AWS)Previous internships or project work involving modern web applications Student Perks:Flexible working hours to accommodate academic commitmentsMentorship from seasoned developersReal-world experience to bolster your resume

The Senior Full Stack Engineer at nice will design and build software solutions that support clients and drive positive outcomes. This position involves both front-end and back-end development, focusing on delivering smooth and effective user experiences. Role overview This role centers on creating and improving software products. Collaboration with team members is a core part of the work, with an emphasis on sharing ideas and refining solutions together. What you will do Design and develop software features across the stack Work on both user-facing and server-side components Contribute to projects that directly affect client satisfaction Requirements Experience in front-end and back-end technologies Comfort working in a collaborative team setting Interest in tackling complex and challenging projects

At NiCE, we embrace every challenge as an opportunity to push our limits. Our ambition drives us to innovate and excel, setting unparalleled standards in our industry. If you share our passion for success, we invite you to explore a transformative career opportunity that will ignite your potential.What is the role about?We are in search of a dynamic Senior HR Business Partner to deliver comprehensive HR support and guidance to our vital Customer Service Automation line of business. You will be an integral part of a vibrant, global HR team, engaging in both strategic and operational aspects of HR, including fostering organizational culture, optimizing structures for impact, leading change initiatives, coaching leaders, and enhancing HR practices. The successful candidate will demonstrate robust communication skills and business insight, effectively collaborating with leaders across our global network. This role may also involve leading key projects as part of various NiCE global initiatives.How will you contribute?Collaborate with senior management and HR colleagues to formulate and execute HR strategies and solutions.Partner with the Director of Human Resources and business leaders on organizational design, workforce planning, talent management, and succession planning.Oversee comprehensive change management initiatives, including design and implementation, particularly during PMI work on acquisitions.Provide coaching and support to front-line managers and senior leaders.Evaluate training needs within assigned business units and conduct tailored training sessions.Analyze business metrics related to retention and employee experience to recommend actionable improvements.Consult with business and finance teams on headcount planning and management.Assist with compensation strategies, including salary planning and job re-leveling.Address sensitive employee relations issues fairly and effectively.Work closely with business units to develop and implement innovative employee engagement initiatives.Collaborate with Talent Acquisition on recruitment efforts, including candidate assessment and internal mobility.

At Nice, we embrace challenges without limits. Our ambition drives us to be game changers, setting the highest standards and exceeding expectations. If you share our passion for excellence, we have a career opportunity that will ignite your potential.As a Senior Campaign Marketing Manager, your role will involve:Strategically developing and executing integrated marketing campaigns across various channels, focusing on demand generation, media buying, webinars, and nurturing emails.Collaborating with key stakeholders to refine go-to-market strategies, ensuring regular communication and strategic planning across quarters.Innovating campaign content strategies that align with the buyer's journey, ensuring a seamless experience from awareness to conversion.Coordinating the planning, development, and execution of campaigns in collaboration with product marketing, design, corporate communications, and marketing operations.Crafting comprehensive campaign briefs that outline objectives and inspire exceptional results.Overseeing logistics, budgeting, and scheduling related to campaigns.Managing lead acquisition and nurturing processes, working closely with sales to ensure effective follow-through.Tracking campaign performance, analyzing metrics, and recommending improvements for future initiatives.Taking a data-driven approach to tailor marketing assets that resonate with customer journeys and sales processes.

Join Carta as a Senior Fund Accountant and play a pivotal role in managing our fund accounting operations. You will be responsible for ensuring the accuracy of financial records, preparing reports, and collaborating with various teams to optimize our accounting processes. Your expertise will be essential in maintaining compliance and enhancing our financial systems.

The Company You’ll JoinCarta is the bridge connecting founders, investors, and limited partners through state-of-the-art software tailored for the realms of venture capital, private equity, and private credit. With over 65,000 companies across more than 160 countries trusting our platform, we empower you to build, invest, and scale with unwavering confidence.Our Fund Administration platform currently supports over 9,000 funds and SPVs, managing nearly $185 billion in assets. Our tools are designed to amplify the strategic impact of fund CFOs. Recognized by prominent publications like Fortune, Forbes, Fast Company, Inc., and Great Places to Work, Carta is at the forefront of innovating private market infrastructure.We are on a mission to create a comprehensive ERP platform for private markets. Traditional ERP systems fall short for Private Funds, and the private capital markets demand a unified software solution to replace outdated spreadsheets and fragmented service providers. Carta's software redefines the Office of the Fund CFO, crafting a new category of tools that make private markets resemble public markets—a cohesive ERP for private capital.To learn more about our offices and culture, visit our Carta careers page.The Team You’ll Work WithAs part of Carta's Tax team, you will serve as a US Federal tax preparer and reviewer, utilizing Carta's proprietary tax engine to efficiently file tax returns for our esteemed clients.Your clientele consists of the most adept venture capitalists, fund managers, and dealmakers globally. You will play a pivotal role in enabling them to achieve their goals of nurturing tomorrow's companies through our advanced investment stack, which encompasses legal services, vehicle formation, banking, investor onboarding, and much more.In addition, you will collaborate with our broader Carta accounting, fund administration, and compliance teams to address tax-related issues pertinent to Carta’s offerings.The Challenges You’ll ConquerTransforming professional services into products is a complex endeavor: how can we productize workflows to deliver the quickest and most accurate tax solutions?Situated at the crossroads of finance, tax, and technology: how can we develop a tax engine that simplifies tax filings as effortlessly as ordering a book online?We automate investment structures in venture capital: how can you assist in scaling post-deal processes to ensure each component is as seamless and enjoyable to use as its predecessor?About YouMust have US Federal tax experience for the prepar...

At NiCE Systems, we embrace challenges and continuously strive to exceed our limits. We are visionaries, innovators, and champions in our field. If you share our passion for excellence and desire to propel your career to new heights, we invite you to explore this remarkable opportunity.Job SummaryWe are looking for a dynamic Project Manager to become a key player in our Global Business Operations team. This role focuses on refining and overseeing post-sales processes across our Services, Support, and Business Partner divisions. You will spearhead cross-functional projects from initial discovery and requirements gathering to implementation and deployment, enhancing operational efficiency and scalable process optimization in a global software environment. This position demands a robust background in business analysis and process enhancement, coupled with the capability to utilize data, business intelligence tools, and cutting-edge technologies like AI to derive insights and propose actionable solutions. Collaborating with business stakeholders and IT teams, you will tackle operational hurdles, establish best practices, and ensure effective adoption through workshops, user acceptance testing (UAT), and training sessions. The ideal candidate is exceptionally organized, analytical, and collaborative, adept at managing multiple initiatives concurrently while influencing stakeholders to achieve impactful outcomes.

At NiCE, we believe in pushing boundaries and redefining challenges. As pioneers in our industry, we are driven by ambition and a desire to lead. If you share our passion for excellence, we invite you to seize the ultimate career opportunity that will ignite your potential.The OpportunityNiCE is on the lookout for a dynamic and results-oriented Social Media Manager to enhance our global social media presence. This pivotal role merges storytelling with data-driven marketing and social media strategy. You will oversee NiCE's social media channels, including LinkedIn, X, YouTube, and emerging platforms, crafting engaging content that reflects our leadership in AI and customer experience. This high-visibility position is integral to the Global Brand & Content team, collaborating closely with Product Marketing, PR, Demand Generation, Analyst Relations, and executive leadership.

At NiCE, we embrace challenges with a relentless spirit. We are ambitious innovators and play to win, setting and exceeding the highest standards in everything we do. If you share our drive and passion, we have the ultimate career opportunity that will ignite your potential.Job Summary:The Sustenance Engineer is responsible for the comprehensive management of software incidents reported by customers, ensuring prompt resolution and clear communication with all stakeholders. This role entails coordinating customer break/fix reports, performing detailed root cause analyses, and collaborating with R&D teams and other departments. The ideal candidate will possess robust technical knowledge, exceptional problem-solving capabilities, and a proven record in resolving software-related customer issues.Key Responsibilities:Serve as the primary point of contact for customer-reported incidents, including reproducing and diagnosing potential software bugs.Collaborate with technical support to identify bugs and ensure effective product usage.Maintain thorough incident documentation, including incident reports, root cause analyses, and resolution details.Facilitate effective communication among tech support, R&D teams, and other relevant departments.Enhance or develop incident management tools and technologies to improve tracking and resolution processes.Manage escalated or high-impact issues with efficiency.Provide timely and clear updates to stakeholders during incidents, including status and resolution timelines.Implement recommendations from reviews to enhance future incident response and prevention strategies.Design and deliver training programs for tech support and NOC teams to bolster incident detection, escalation, and management.

At NiCE, we embrace challenges and constantly push our boundaries. As ambitious game changers, we aim for excellence and deliver beyond expectations. If you share our drive, we invite you to explore a career opportunity that ignites your passion.The Lead Program Manager plays a crucial role in bringing NICE CXone software features to the market. This position is vital for steering, planning, and standardizing software development activities from inception to launch. The successful candidate will be responsible for facilitating organizational success through effective governance, standardization, and planning efficiency initiatives.Key ResponsibilitiesCollaborate with Product Management to translate market requirements into actionable tasks for Architects, Software Engineers, and Quality Assurance Engineers.Implement the product vision throughout the software development lifecycle to achieve program objectives.Engage with cross-functional teams to steer, strategize, and execute software goals.Work closely with Product Management to decompose product backlog items into detailed technical specifications.Lead the team daily, ensuring plans, estimates, documentation, and product deliveries are on time and within budget.Serve as a Scrum Master for multiple teams.Identify resource conflicts and drive necessary adjustments to meet critical project milestones.Provide timely updates regarding project status, risks, and issues to all stakeholders.Oversee Release Management to coordinate, communicate, and facilitate releases across various environments.Offer clear and prompt guidance for product and project inquiries.Coordinate with Product Management for product launches and technical documentation.Become a product line expert, ensuring usability and effectiveness.Create and present visual layouts and proof-of-concept demonstrations.Maintain a solid understanding of the competitive landscape.Share insights about the product from the end-user perspective.Research emerging technologies and capabilities to drive optimal product solutions.Participate in ongoing process and program enhancements to decrease costs, reduce time-to-market, and improve predictability.Occasional travel for client meetings or industry events may be required.

Join Nice Ltd. as a Senior Product Pricing Manager focusing on enhancing customer experience. In this pivotal role, you will lead pricing strategies, ensuring our products remain competitive and aligned with market demands. Collaborate closely with cross-functional teams to develop innovative pricing models that drive profitability and customer satisfaction.