About the job
About The Black Tux
The Black Tux designs modern formal wear that fits well and feels comfortable, using quality materials like merino wool, linen, velvet, and silk from top textile mills. Customers can visit showrooms across the United States or use our online predictive fit tool, supported by a dedicated customer service team to ensure every order fits perfectly.
Retail Team Overview
The Retail team connects with customers in seven showrooms and 40 Nordstrom locations. Team members guide guests through their shopping journey, solve challenges, and help them prepare for important events. The team’s focus is on support, style advice, and making sure each customer leaves feeling confident.
What You Will Do
- Assist customers during fitting sessions and provide styling tips for special occasions
- Help hosts coordinate outfits for groups using The Black Tux platform
- Support a smooth experience from first visit to checkout
- Work closely with teammates, sharing responsibility and learning together
Who Thrives Here
- Enjoys helping others look and feel their best
- Values collaboration and accountability
- Welcomes opportunities to learn and grow in retail and styling
- Brings a problem-solving mindset to daily work
This Retail Associate role is based in Palo Alto, CA.

