Reservations and Front Office Supervisor

Join the dynamic team at COYA as our new Reservations Manager. This is a fantastic opportunity for an experienced leader in reservations to contribute to our luxury dining experience.COYA is a renowned luxury lifestyle group with multiple venues, including Mayfair and Angel Court in London, and international locations in Dubai, Abu Dhabi, and Monaco. We celebrate Latin American culture through a vibrant atmosphere marked by exquisite food, innovative cocktails, captivating music, and unforgettable parties.Our award-winning establishments have been recognized for excellence, including 'Restaurant of the Year' at the London Lifestyle Awards 2017. Our diverse cuisine fuses Peruvian with Japanese, Chinese, and Spanish influences, featuring signature dishes like ceviche, tiraditos, and robata-grilled anticuchos.This role is perfect for a passionate individual eager to lead our reservations team during an exciting period of international expansion.

Who are we?At Ki Insurance, we are at the forefront of innovation in the insurance industry, covering everything from space shuttles and world tours to wind farms and even the legs of footballers. Our mission is clear: to digitally disrupt and revolutionize a 335-year-old market.In collaboration with Google and UCL, we have developed a cutting-edge platform that leverages algorithms, machine learning, and large language models to provide insurance brokers with quotes in mere seconds instead of days.As the largest global algorithmic insurance carrier and the fastest-growing syndicate in the Lloyd's of London market, we proudly achieved the milestone of $100 million in profit within just three years.Our teams bring diverse backgrounds and collaborate in an agile, cross-functional environment to deliver unparalleled experiences for our customers. With ambitious goals ahead, we are seeking exceptional minds to help us challenge the status quo and reach new heights.Your role:As the Reserving Manager, you will play a pivotal role in supporting the Head of Reserving with all aspects of the quarterly reserving process. This includes internal and experimental reporting, as well as providing crucial inputs for IFRS17, Solvency II Technical Provisions, and capital parameterization. Our aim is to establish a ‘best-in-class’ reserving process by utilizing innovative techniques, data science, and feedback from across the organization to drive continuous improvement. Additionally, you will be responsible for mentoring the Reserving Analyst.Key Responsibilities:In this role, you will oversee all quarterly reserving activities, ensuring that we employ appropriate methods, assumptions, and judgments, all backed by clear justifications and audit trails. You will provide valuable actuarial insights through targeted deep-dive reviews, internal model parameterization, and the application of emerging trends to our actuarial work. Furthermore, you will contribute to the design and evolution of an efficient and accurate end-to-end reserving process, enhancing all outputs and communications.This is a unique opportunity to be part of a new team and influence the reserving transformation process from the ground up. We are looking for a creative thinker eager to utilize innovative techniques and data science to bolster Ki’s commercial insight and approach to reserving. A qualified actuary with extensive reserving knowledge and a solid commercial background in general insurance within the Lloyd's market is essential.

Role overview AccorHotels is hiring a Groups Reservations Coordinator in London. This position centers on managing group bookings and supporting smooth guest experiences from the first inquiry through to check-in. What you will do Coordinate group reservations, handling inquiries and processing bookings Work closely with other departments to ensure all group requirements are met Deliver attentive service to both internal teams and external clients Maintain a high standard of accuracy and attention to detail in all reservation activities Support guest satisfaction and efficient operations through proactive communication

Role Overview wshgroup is hiring a Reservations and Events Coordinator in London. This role manages and coordinates reservations and events, supporting smooth operations and ensuring clients enjoy memorable experiences. Success in this position calls for strong organizational skills, close attention to detail, and genuine enthusiasm for hospitality.

Join Our Team as a Reservations Agent at The Stafford LondonNestled in the historic St James’s district, just a stone's throw from London's renowned attractions and the lively West End, The Stafford London embodies the essence of classic British luxury. Our hotel features the famous American Bar, a true London landmark, and The Game Bird restaurant, which showcases modern British cuisine.By joining our team, you will not only be part of one of London's most illustrious five-star hotels, but you will also acquire skills and knowledge that are recognized globally within the hospitality industry.If you possess a passion for hospitality, a commitment to delivering exceptional results, precise attention to detail, and outstanding service skills, we would love to hear from you!Your Key Responsibilities Include:Responding to phone inquiries in accordance with The Stafford’s high standards.Confirming all reservations, inquiries, and requests in line with company policy.Negotiating with clients to maximize revenue while meeting their needs.Building relationships with repeat guests and developing new clientele.Maintaining accurate records in the Property Management System (Opera V5) for clients and partners.Assisting with Front Office procedures and Reception duties as needed.Staying informed about hotel tariffs, promotions, facilities, and local activities.

Join our dynamic team at Accor Hotels as a Reservations Executive, where you will play a pivotal role in delivering exceptional customer service and ensuring seamless booking experiences for our guests. Your responsibilities will include managing reservations, assisting customers with inquiries, and providing expert knowledge about our hotel offerings. We seek passionate individuals who thrive in a fast-paced environment and are dedicated to exceeding guest expectations.

Join Our Team as a Group Reservations Agent!We are excited to announce a new opportunity for a Group Reservations Agent at our brand new, state-of-the-art meeting and event facilities, accompanied by a vibrant bar and restaurant. This role promises a dynamic work environment and excellent opportunities for professional development.Role ObjectivesAs a key member of our team, you will report to the Reservations Manager and collaborate closely with the Revenue Manager. Your role as the first point of contact for our guests is vital, and maintaining a friendly and professional demeanor is essential.Key Responsibilities:Manage all Group Block Space for various types of groups, including Leisure, Ad Hoc Corporate, and Exhibition & Event Groups.Respond promptly to all group inquiries and provide accurate quotations in collaboration with the Revenue Manager.Demonstrate proficiency in the OPERA and Ideas reservations systems.Input Group/Block Reservations into the OPERA system, ensuring all details are accurate and meet departmental standards.Maintain strict adherence to chasing, follow-up, and contracting procedures.Facilitate clear communication with all relevant departments regarding group matters and participate in Pre-Con meetings as required.Ensure timely compilation and distribution of the Groups sheet.Maintain organized filing systems for all Group correspondence, ensuring daily updates.

Join our esteemed team at The Langham, London, a symbol of luxury and hospitality, as a Reservations Agent. We are looking for a dedicated hospitality professional who excels in delivering exceptional service.As a Reservations Agent, your responsibilities will include:Promptly responding to all incoming reservation inquiries via telephone, fax, or email, aiming to convert them into bookings.Possessing comprehensive knowledge of the OPERA reservations system, including its operations, functionalities, and required standards.Accurately inputting reservations into the OPERA system, ensuring all details align with departmental standards.Maintaining precise filing systems for all departmental correspondence, ensuring daily completion of filing tasks.Daily actioning of system traces.Following up on 'no-shows' from the previous night and ensuring proper charges are applied.Performing general office duties such as photocopying, scanning, and filing.The ideal candidate will possess:Exceptional customer service skills with the ability to build rapport with guests.A keen eye for detail and the ability to produce work with high accuracy.Strong organizational and administrative abilities.Proficiency in Microsoft Office and essential experience with the OPERA PMS.A positive attitude and a collaborative team spirit.At The Langham, London, we offer an array of benefits including meals during shifts, holiday leave, complimentary accommodation at other Langham hotels, a pension plan, recognition programs for colleagues, and opportunities for learning and development.Established in 1865, The Langham, London is London's Original Grand Hotel and the flagship property of the international Langham Hospitality Group. Our hotel features 380 luxurious bedrooms and suites, the renowned Roux at The Landau and Palm Court restaurants, the Artesian Bar, extensive Meeting & Events facilities, and Europe’s first Chuan Spa. Our dedicated team is committed to creating unforgettable experiences for our guests.

The Raffles London Raffles London at The OWO and The OWO Residences by Raffles is home to a luxurious flagship hotel featuring 120 exquisite rooms and suites, located within the historic Old War Office building. This iconic destination on Whitehall also boasts 85 remarkable branded residences, 12 unique restaurants and bars curated by our renowned chef Mauro Colagreco, the prestigious Guerlain spa, Pillar Wellness, and a grand ballroom with a capacity of 600. Position OverviewThe Spa Reservations Executive plays a vital back-of-house role within the Spa & Wellness operations at Raffles London, significantly influencing the guest experience behind the scenes. The position is essential for managing spa diary operations, developing reservations strategies, facilitating guest communication, and optimizing revenue.This role, while primarily administrative and commercial, is deeply focused on crafting seamless guest experiences, including coordinating special celebrations, VIP engagements, and customized wellness itineraries. Additionally, some front-of-house presence at the spa or concierge desk may be required to enhance service delivery and maintain continuity in guest experiences. Key Responsibilities OperationsServe as the main control point for all spa reservations and diary management.Optimize the use of treatment rooms, therapists, and facilities through strategic scheduling.Ensure accuracy and consistency across all booking systems and internal records.Assist Spa Management with administrative tasks and reporting as needed.Design comprehensive spa guest journeys, from the initial inquiry to post-visit follow-up.Coordinate special occasions, VIP visits, and tailored wellness experiences for guests.Anticipate guest preferences and personalize arrangements to surpass expectations.Collaborate with Concierge, Front Office, Events, and Spa teams to ensure impeccable execution.Maximize spa revenue through intelligent diary management, upselling, and cross-selling techniques.Identify opportunities to enhance yield through treatment pairings, add-ons, and retail suggestions.Support promotional activities, seasonal offers, and personalized guest experiences.Manage spa-related email correspondence with a polished, timely, and personalized approach.Review and enhance spa email templates to uphold brand standards and a luxurious tone of voice.Handle complex inquiries, complaints, and guest feedback with discretion and professionalism.Manage group, corporate, and event-related spa bookings from inquiry through to execution.Prepare detailed confirmations, schedules, and itineraries for group and VIP guests.Work closely with Sales and Events teams to ensure service alignment.

Role overview Soho House is seeking a full-time Rooms Reservations Agent to join the Soho Support Team at 180 House in London. This role suits someone with hands-on experience in room reservations, a sharp eye for detail, and the ability to adjust smoothly when priorities change. What you will do Respond to all incoming calls and email inquiries about room reservations for Soho House properties, aiming to convert interest into confirmed bookings while meeting mystery shop standards. Accurately enter guest records, making sure every detail is correct. Keep up to date on current promotions and special offers so guests receive timely and relevant recommendations. Consistently deliver a high level of customer service, meeting or exceeding guest expectations and maintaining Soho House's standards. Attend required training sessions to stay effective in the role. Location This position is based at 180 House, 180 Strand, Temple, London WC2R 1EA.

Join Our Team as a Reservations Agent at The Stafford LondonNestled in the historic St James’s area, mere moments away from London’s iconic attractions and the bustling West End, The Stafford London exemplifies the essence of traditional British elegance and opulence. Home to the esteemed American Bar, a London landmark, and The Game Bird, which showcases innovative British cuisine, our hotel is a beacon of luxury.By becoming a part of our team, you will not only represent one of the most prestigious five-star hotels in London but also join a company where your skills and expertise will be valued and recognized globally within the hospitality industry.If you possess a genuine passion for hospitality, a commitment to delivering exceptional results, a meticulous eye for detail, and outstanding service skills, we invite you to explore this opportunity.

Checkout.com supports digital transactions for brands like eBay, ASOS, Klarna, Uber Eats, and Sony. The company processes billions of payments each year, operating from its London headquarters and 19 offices worldwide. The team values curiosity, expertise, and an entrepreneurial approach, especially in fast-evolving sectors such as Crypto and iGaming. Role overview The Manager, Account Management will join a growing team in London, focusing on key accounts within the Crypto and iGaming space. This position centers on building strong client relationships and helping clients succeed through tailored support and insights. What you will do Oversee a portfolio of clients, serving as the main point of contact for all account matters. Identify client needs, negotiate pricing, and develop strategies to expand and improve product offerings. Use data analytics and visualization tools to deliver actionable insights and recommendations. Work closely with Sales, Legal, Integration, and Product teams to streamline processes and enhance client experiences. Advocate for clients as the 'Voice of the Merchant', influencing product development and improvements. Represent Checkout.com as a brand ambassador, supporting Quarterly Business Reviews and presenting strategic insights for Tier 1 clients.

About Checkout.com Checkout.com helps businesses worldwide process online payments smoothly and securely. Well-known brands such as eBay, ASOS, Klarna, Uber Eats, and Sony rely on Checkout.com to power their payment systems. With a global network that handles billions of transactions each year, Checkout.com works behind the scenes to keep money moving for businesses and their customers. The company operates from 19 offices across six continents, with its headquarters in London. The team values performance, continuous improvement, and thrives in a results-driven setting. Role Overview: Account Management Manager (London) The Account Management Manager will build and nurture long-term partnerships with key enterprise clients in the UK. This position serves as the main point of contact for top accounts, representing Checkout.com’s products and brand. The role involves advising merchants, sharing expertise, and guiding them to get the most from the platform. Success depends on strong business judgment and the ability to influence stakeholders at all levels. What You Will Do Grow a portfolio of enterprise clients by identifying new opportunities, upselling value-added services, and driving improvements to increase Checkout.com’s share of wallet. Create and implement tailored account development plans for each merchant, outlining clear strategies for growth and success. Build and maintain strong, consultative relationships with merchants through regular, open communication. Who We’re Looking For The ideal candidate is self-motivated, ambitious, and thrives in a competitive environment. Experience working with enterprise clients and a talent for building strong relationships are essential. This role suits someone ready to make a measurable impact within a high-performing fintech company.

frpadvisory is hiring a Manager or Senior Manager to lead its Governance team in London. This position oversees governance frameworks and ensures the organization meets regulatory requirements. The role also supports strategic initiatives that strengthen integrity and operational effectiveness. Role overview The Manager/Senior Manager will guide the development and maintenance of governance processes. Working closely with teams across the business, this leader will provide advice on best practices and help drive improvements in how governance is managed. Key responsibilities Oversee and refine governance frameworks Monitor compliance with relevant regulations Lead strategic projects to enhance governance standards Collaborate with other departments to support organizational goals Advise on governance best practices and process improvements Requirements Experience in governance or a related field Strong leadership and communication skills Ability to work with cross-functional teams Proactive approach to continuous improvement

Since its inception in 2009, Square has transformed the landscape of commerce. We began by empowering businesses of all sizes to accept payments seamlessly, and we recognized that sellers were often hindered by outdated tools that failed to integrate. This realization led us to expand our offerings into comprehensive software solutions that streamline operations.Our omnichannel solutions enable sellers to manage online sales, inventory, financing options, appointment bookings, and customer engagement—all while providing integrated financial services right at the point of sale. Through innovations like Afterpay, we aim to equip sellers with the tools they need to thrive in a competitive environment, increase their sales, and effectively engage the next generation of shoppers.Today, we serve a diverse clientele, from large enterprises with complex needs to small businesses just starting out. As our sellers grow, our solutions evolve to meet their changing requirements. We are committed to building a robust, enduring business that supports sellers globally in achieving their goals.

Project Manager - Change ManagementLocation: LondonSalary: £65,000 - £85,000 + bonus and benefitsWe are seeking a dynamic Project Manager specializing in Change Management to lead transformative projects within the Financial Services sector or for a government/regulatory body. In this role, you will be responsible for managing significant business and technology change initiatives, overseeing employees and third-party stakeholders in a matrix structure, from project inception to successful delivery and warranty exit.Your responsibilities will include:Developing comprehensive project plans that translate business ideas into actionable initiatives across multiple workstreams to achieve desired outcomes.Planning and controlling project delivery timelines and ensuring milestones are met.Leading teams through structural, procedural, and cultural changes while fostering a commitment to innovative working practices.Building and nurturing relationships with sponsors, accountable executives, key business stakeholders, and subject matter experts.Navigating complex political landscapes, balancing conflicting strategies and priorities while exhibiting resilience and tenacity in ensuring successful project delivery.Utilizing analytical and problem-solving skills to identify and manage dependencies, risks, and issues throughout the project lifecycle.Communicating effectively across all levels of the organization, providing timely updates and managing stakeholder expectations.Employing influencing and negotiating techniques to foster collaboration.

As the Manager of SME Account Management at carwow, you will lead a dynamic team focused on enhancing client relationships and driving growth within the small and medium enterprise sector. Your expertise in account management and strategic thinking will be essential for developing tailored solutions that meet our clients' needs, ensuring their satisfaction and loyalty.In this role, you will be responsible for overseeing account strategies, optimizing processes, and collaborating with cross-functional teams to deliver exceptional service. Your leadership will inspire your team to achieve targets and contribute to our mission of revolutionizing the car buying experience.

Role Overview Red Bull GmbH is looking for an IT Manager in London to guide the IT department and strengthen the company’s technology infrastructure. This position focuses on keeping systems performing reliably and efficiently. What You Will Do Lead and support a team of IT professionals Plan and execute technology strategies for the business Oversee the implementation of new IT solutions Monitor and maintain system performance across the organization What We Look For Experience managing IT teams and projects Strong background in technology infrastructure and systems management Ability to plan strategically and deliver results

Are you a dynamic and detail-oriented Project Manager with a passion for Wealth and Asset Management? Join Capco, a leading global management consultancy, known for delivering innovative solutions and helping financial institutions navigate the complexities of their industries. We are seeking an experienced Project Manager to lead strategic initiatives and deliver exceptional value to our clients.