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Research and Insights Analyst

OGC GlobalMadrid, Comunidad de Madrid, Spain
On-site Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will possess strong analytical skills, attention to detail, and a genuine enthusiasm for utilizing data to drive improvements in customer experience. A background in market research or analytics is highly desirable.

About the job

OGC Global is a specialized research and consulting agency focusing on data-driven strategies, quantitative analytics, and the design and optimization of Customer Experience (CX) programs. Our clientele includes some of the largest global organizations across diverse sectors such as Financial Services, Specialty Retail, Telecommunications, Hospitality, and Software, empowering them to deeply understand their customers, develop actionable insights, and enhance their business processes.


We are currently looking for a
Research & Insights Analyst to join our dynamic team on a full-time basis. This position offers an exciting opportunity for a motivated individual to be part of a diverse and high-performing team within a large organization while gaining exposure to advanced market research methodologies and the operational mechanisms that drive them.

This is a full-time position working during EST hours.

Role Overview:

The successful candidate will be an inquisitive and detail-oriented professional with a passion for leveraging data to enhance customer experiences. In this capacity, you will collaborate directly with our clients and lead consulting projects for senior stakeholders. This role presents a unique opportunity to apply your analytical expertise within the Market Research and Customer Experience domain while working alongside global Fortune 500 companies.

Key Responsibilities:

  • Overseeing research projects, including vendor management, stakeholder engagement, operational oversight, and ensuring consistency across extensive tracking systems.

  • Coordinating cross-functional teams and managing data flow from various internal and external sources.

  • Providing project management and analytical support, including creating detailed project plans, tracking progress, and managing resources to meet objectives within scope, budget, and timelines.

About OGC Global

At OGC Global, we pride ourselves on our commitment to delivering excellence in data-driven insights. Our team of experts thrives on innovation and collaboration, ensuring that we provide tailored solutions to meet our clients' unique needs. Join us in shaping the future of customer experience through insightful research and strategic consulting.

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