Research Analyst Internship for Graduates in London

At Acturis, innovation is not just a part of our culture; it is embedded in our DNA. Founded in 2000 in the modest garden shed of our co-founder, Theo Duchen, alongside former McKinsey partner David McDonald, we embarked on a mission to transform insurance technology. What began as a daring startup has evolved into a global SaaS leader, earning the trust of the industry.Today, over 100,000 users across more than 40 countries depend on the Acturis platform. By collaborating closely with brokers, insurers, and MGAs, we continuously influence the market and set new benchmarks in both personal and commercial lines.Acturis is proud to be recognized as a Great Place to Work® 2026, maintaining a collaborative, innovative, startup-style culture, even as we expand globally. With over 90% of our hires originating from graduate backgrounds, this is an ideal environment for early-career talent to flourish. Additionally, as an EcoVadis Committed-rated organization, we strive to create long-term value by operating sustainably and responsibly.Your daily responsibilities will include:Resolving system and user issues while providing guidance to customers on platform functionality.Assisting clients in configuring the platform to suit their requirements and testing new software releases.Engaging directly with customers—both onsite and remotely—to analyze their needs and identify opportunities for improvement.Acturis offers a clear path for career advancement, structured training, and early responsibilities, equipping you with the tools necessary for professional growth.What you can expect:A transparent career structure, regular feedback, and three formal performance reviews each year.Chances to lead projects, manage resources, and mentor junior team members.Comprehensive onboarding, industry-recognized training, and funded specialist courses as you progress.

At Acturis, innovation is not just part of our culture; it is integral to our DNA.Established in 2000, in the garden shed of our co-founder, Theo Duchen, alongside former McKinsey partner David McDonald, we embarked on a mission to transform insurance technology. What began as an audacious start-up concept has evolved into a globally recognized SaaS leader trusted within the industry.Today, our platform serves over 100,000 users across more than 40 countries. By collaborating closely with brokers, insurers, and MGAs, we continue to innovate and set new benchmarks in both personal and commercial lines of insurance.We are honored to be recognized as a Great Place to Work® 2026, and we proudly maintain a collaborative, innovative, start-up style culture as we expand on a global scale. With over 90% of our hires coming from graduate backgrounds, we provide an ideal environment for early-career talent to flourish. As an EcoVadis Committed-rated organization, we are dedicated to creating long-term value through sustainable and responsible practices.Your Role:Resolve system and user issues while providing clients with guidance on functionality.Assist clients in configuring the platform to suit their specific needs and test new software releases.Engage directly with customers, both onsite and remotely, to analyze their requirements and pinpoint opportunities for enhancement.Acturis offers clear career progression, structured training, and the chance to take on significant responsibilities, equipping you with all the tools necessary for personal and professional growth.What You Can Expect:A transparent career path, regular feedback, and three formal performance reviews each year.Opportunities to lead projects, manage resources, and mentor junior team members.Comprehensive onboarding, industry-recognized training, and funding for specialized courses as you advance.

At Acturis, innovation is deeply embedded in our culture and is reflected in everything we do. Our journey began in 2000, when our co-founder, Theo Duchen, along with former McKinsey partner David McDonald, embarked on a mission to revolutionize insurance technology. What started from humble beginnings has now evolved into a global SaaS leader trusted by the industry.Today, our platform is utilized by over 100,000 users across more than 40 countries. By collaborating closely with brokers, insurers, and MGAs, we are continuously shaping the market and setting new benchmarks in both personal and commercial lines of insurance.Acturis is honored to be recognized as a Great Place to Work® 2026, maintaining a collaborative and innovative culture reminiscent of a start-up, even as we expand globally. With over 90% of our hires coming from graduate backgrounds, we offer a thriving environment for early-career talent. As an EcoVadis Committed-rated organization, we are dedicated to creating long-term value through sustainable and responsible practices.Your responsibilities will include:Resolving system and user-related issues while guiding customers on platform functionalities.Assisting clients in configuring the platform to suit their requirements and testing new software releases.Engaging directly with customers—both onsite and remotely—to assess their needs and identify areas for improvement.At Acturis, we provide a clear career progression path, structured training, and early responsibilities that equip you to grow and succeed.In this role, you can expect:A transparent career framework with regular feedback and three formal performance reviews each year.Opportunities to lead projects, manage resources, and mentor junior colleagues.Comprehensive onboarding, industry-recognized training, and funded specialized courses as you advance.

At Acturis, innovation is not just a component of our culture; it is ingrained in our very essence.Our journey began in 2000 in the humble garden shed of our co-founder, Theo Duchen, who, alongside former McKinsey partner David McDonald, embarked on a mission to revolutionize insurance technology. What started as an ambitious startup has flourished into a global SaaS leader, earning the trust of the industry.Today, more than 100,000 users across over 40 countries depend on the Acturis platform. By collaborating closely with brokers, insurers, and MGAs, we continuously shape the market and set new benchmarks across both personal and commercial lines.Acturis takes pride in being recognized as a Great Place to Work® 2026 and maintaining a collaborative, innovative, startup-like culture even as we expand globally. With over 90% of our hires stemming from graduate backgrounds, we provide an environment where early-career talent can flourish. As an EcoVadis Committed-rated organization, we are dedicated to generating long-term value while operating sustainably and responsibly. Your daily responsibilities will include:Designing and implementing enhancements to the Acturis System or customer-facing web solutions.Translating complex client requirements into clear, precise technical specifications.Logically addressing technical challenges and supporting sales teams with demonstrations and solution insights.We provide mentorship from day one, a defined career progression path, and genuine responsibility from the outset, fostering an environment where graduates can grow rapidly and make a significant impact. What you can anticipate:A transparent career structure with regular feedback and three formal performance reviews each year.Opportunities to lead projects, manage resources, and mentor junior team members.Comprehensive onboarding, industry-recognized training, and sponsored specialist courses as you advance.

Join Acturis Ltd. as a Technical Support Analyst during your placement year! This role is perfect for students looking to gain hands-on experience in technical support within a dynamic team in London. You will be responsible for assisting clients with technical issues, troubleshooting software problems, and providing exceptional customer service.

Role OverviewClifford Chance, a premier global law firm, assists clients in accomplishing their objectives by merging top-tier global standards with localized knowledge. The firm boasts unparalleled resources across the Americas, Asia, and Europe, focusing on essential commercial activities including capital markets, corporate and M&A, finance and banking, real estate, tax, pensions and employment, as well as litigation and dispute resolution.In addition to remarkable legal careers, Clifford Chance provides outstanding opportunities within its Business Professionals Group, the backbone of its global operations. By becoming part of this team, you will foster innovation in service delivery, contributing to the success of a vibrant, multinational enterprise. Business professionals play a vital role in the firm’s operations and are essential to its ongoing success.As a Senior Technical Support Analyst, you will deliver exceptional customer-centric support in a collaborative environment. Your responsibilities will encompass managing and resolving a variety of issues related to computers, mobile devices, IT equipment, applications, and services, as well as assisting with hardware refreshes. You will also provide comprehensive support for audiovisual setups in meeting rooms and event spaces, including conferencing and web conferencing systems. Additionally, you will assist with internal client events, podcast sessions, video creation and editing, and video streaming.This fast-paced and dynamic role demands a proactive, detail-oriented, and structured approach. Strong process discipline is crucial to ensure consistent, high-quality service delivery. Collaboration and teamwork are pivotal for success in this position.Key ResponsibilitiesThe Senior Technical Support Analyst will collaborate with a dedicated team to offer comprehensive technical support services, including in-person audiovisual support at deskside, in meeting rooms, and event spaces across the UK region. Based in the London office, occasional travel to other locations may be necessary.The role involves interfacing with other support teams within the region and as part of the firm’s global support network. You are expected to swiftly understand how lawyers operate to analyze and propose solutions that fulfill their technical needs. Strong listening skills and the confidence to provide advisory support using the firm’s technologies and tools are critical.The ideal candidate will possess expertise in core technologies such as Windows OS, Outlook, Office 365, and cloud-based applications, with a proven ability to troubleshoot effectively. Participation in an after-hours on-call rotation is a part of this position.

Join Acturis, where innovation is not just a part of our culture, but woven into our DNA.Founded in 2000 by co-founder Theo Duchen in a humble garden shed, along with former McKinsey partner David McDonald, we set out on a mission to transform insurance technology. What began as an ambitious start-up has now evolved into a global SaaS leader, trusted by the industry.Today, we proudly serve over 100,000 users across more than 40 countries through the Acturis platform. Collaborating with brokers, insurers, and MGAs, we are committed to shaping the market and establishing new standards in both personal and commercial insurance lines.Recognized as a Great Place to Work® 2026, Acturis fosters a collaborative and innovative environment reminiscent of a start-up, even as we expand globally. With over 90% of our workforce coming from graduate backgrounds, we offer a platform for early-career talent to flourish. As an EcoVadis Committed-rated organization, we prioritize sustainable and responsible operations to create long-term value. Your daily responsibilities will include:Assisting teams in comprehending, documenting, and implementing Acturis' security, compliance, and software practices.Designing and executing secure systems, processes, and training materials, while utilizing data insights to identify risks and trends.Addressing complex technical challenges with a methodical and logical approach to enhance overall platform security.We provide mentorship from day one, a clear progression path, and significant responsibilities from the outset, fostering an environment where graduates can quickly grow and make a meaningful impact. What you can expect:A transparent career framework, regular feedback, and three formal performance reviews each year.Opportunities to lead projects, manage resources, and mentor junior colleagues.Comprehensive onboarding, industry-recognized training, and funding for specialized courses as you advance.

At Acturis, innovation is not just a part of our culture; it is truly embedded in our DNA.Founded in the year 2000 by co-founder Theo Duchen in a humble garden shed, alongside former McKinsey partner David McDonald, we embarked on a mission to revolutionize insurance technology. What began as an audacious start-up has now evolved into a leading global SaaS provider trusted by the industry.Currently, our platform is relied upon by over 100,000 users across more than 40 countries. By closely collaborating with brokers, insurers, and MGAs, we continue to shape the market and set new standards in both personal and commercial lines.Acturis is honored to be recognized as a Great Place to Work® for 2026, maintaining a collaborative and innovative start-up culture even as we expand globally. With over 90% of our new hires coming from graduate backgrounds, we have created an environment where early-career talent can flourish. Additionally, as an EcoVadis Committed-rated organization, we are dedicated to creating long-term value through sustainable and responsible operations.Embark on your career in cloud engineering with a role that offers genuine responsibility, cutting-edge technology, and the opportunity to evolve into a future DevOps specialist.In your daily role, you will:Assist colleagues and clients via our cloud helpdesk, troubleshooting technical issues and conducting root cause analyses.Collaborate with developers to deploy code, manage release environments, and construct tools using various programming languages.Continuously monitor and enhance the health, reliability, and performance of our cloud platform.We provide mentorship from day one, a clear path for progression, and significant responsibilities early in your career, as we have cultivated an environment where graduates accelerate their growth and make a real impact.What you can look forward to:A transparent career structure with regular feedback and three annual performance reviews.Hands-on learning of DevOps practices, scripting, and cloud tooling through real-world projects.Exposure to a large-scale international private cloud supporting thousands of users.

Technical Support AssociateLocation: London (Hybrid, 3+ days/week on-site) About Runna Runna builds tools to help everyday runners train like athletes. Our app delivers personalized coaching, structured training plans, and a supportive community. Whether someone is chasing a new 5k personal best or gearing up for a marathon, Runna aims to support every step. Runna is growing quickly. In November 2023, we closed a $6.5 million funding round led by JamJar, with support from Eka Ventures, Venrex, and Creator Ventures. In 2024, Apple named us a global finalist for iPhone App of the Year. In 2025, we joined Strava through acquisition. Our goal: become the leading global training platform for millions of runners. We’re looking for people who want to build something meaningful and lasting as we scale. Role Overview The Technical Support Associate helps Runna users resolve technical questions and troubleshoot app issues. Most problems are handled directly by this team, with only the most complex cases escalated to the Tech Team. This approach lets engineers focus on new features and bug fixes. This role suits someone who enjoys solving problems, cares about fitness, and takes pride in helping others. The work includes maintaining customer satisfaction, resolving technical issues, and building positive relationships in our community. Candidates who thrive on complex challenges and finding solutions will feel at home here. Work Location This is a hybrid position. On-site work in our London office is required at least three days per week (more than half of working time).

Metaview is a pioneering AI company dedicated to revolutionizing the recruitment process. Our innovative AI agents empower leading organizations to hire with unprecedented speed and accuracy, automating tedious tasks and enhancing human capabilities for clients such as Brex, Affirm, Deel, ElevenLabs, and Airtable.Founded by Siadhal and Shahriar, who gained invaluable experience scaling Uber and Palantir, we have successfully raised over $50 million from top-tier investors, with Google Ventures leading our Series B round. Our growth trajectory is impressive, with a 5x year-over-year increase, and our product has garnered enthusiastic feedback from customers. Our journey has been featured in prominent publications like Fortune, Forbes, TechCrunch, and The Times.As we embark on this exciting journey, we invite individuals who are eager to tackle challenging and rewarding work to join our team.How We OperateAt Metaview, we adhere to a core principle: velocity. This translates into:Optimizing our processes to accelerate learning and growth.Pursuing truly great work.Fostering open and direct communication with complete context.All while maintaining our hard-earned reputation for craftsmanship and quality.The RoleWe are establishing our inaugural dedicated technical support function to ensure our customers receive swift, expert troubleshooting and technical assistance on complex issues as we scale. As a Technical Support Engineer, you will become the authoritative expert on the inner workings of Metaview—analyzing logs, identifying patterns, and transforming unique issues into scalable solutions. You will collaborate closely with our Customer Success, Sales, and Engineering teams, taking ownership of internal tools and processes that enhance the efficiency of troubleshooting and promote self-service capabilities over time.Key Responsibilities Include:Assume full ownership of escalated technical issues, ensuring timely investigation and resolution.Utilize internal logs and tools to diagnose problems, pinpoint root causes, and effectively differentiate between configuration, customer environment, and product-related issues.Design and maintain streamlined internal tools that facilitate efficient troubleshooting processes.

Legal & General is seeking a Graduate Technology Business Management & FinOps Analyst based in London. This entry-level role is part of a team dedicated to streamlining business processes with technology across the organization. Role overview This position provides practical experience in financial operations and technology management within a leading financial services company. The analyst will contribute to projects that support both business and technology teams, helping to improve efficiency and transparency. What you will do Support initiatives that enhance business processes using technology solutions Gain exposure to financial operations and technology management practices Work alongside experienced professionals to deliver improvements across the organization Location This role is based in London.

At Acturis, innovation is not just a part of our culture; it is embedded in our very essence.Founded in 2000 from humble beginnings in a garden shed by co-founder Theo Duchen and former McKinsey partner David McDonald, we set out to revolutionize the insurance technology landscape. Today, Acturis stands as a global leader in SaaS, driving transformation in the insurance sector.With over 100,000 users across more than 40 countries, our platform is trusted to empower businesses in both personal and commercial insurance markets. By fostering close partnerships with brokers, insurers, and MGAs, we are continuously reshaping the future of insurance.Recognized as a Great Place to Work® 2026, Acturis blends the agility and innovative spirit of a start-up with the reliability and scale of an established leader. Joining our team means collaborating with talented individuals where your expertise is valued, ideas are swiftly acted upon, and you can make a significant impact from day one. As an EcoVadis Committed organization, we are dedicated to creating long-term value through sustainable and responsible practices.Your daily responsibilities will include:Analyzing intricate customer datasets, modeling them, and producing top-notch migration outputs for the Acturis platform.Developing and refining comprehensive data transformation packages while creating clear, detailed specifications for each migration journey.Collaborating with project teams and clients to address challenges, ensuring accuracy, and facilitating seamless onboarding experiences.We provide structured development opportunities, clear career progression, and genuine ownership—whether that involves leading projects, influencing strategy, or mentoring colleagues. You will thrive in a collaborative environment where high achievers advance quickly.You can look forward to:A transparent progression framework, regular feedback, and annual performance reviews.Opportunities to lead cross-functional projects, influence product directions, and nurture the growth of junior team members.Comprehensive onboarding, continuous professional development, and access to industry-leading training.

About GigsAt Gigs, we are revolutionizing the mobile services landscape with our innovative operating system—a platform that enables tech companies to seamlessly integrate global connectivity into their products.Similar to how Stripe empowers businesses to implement payment solutions swiftly, Gigs allows platforms to effortlessly incorporate connectivity, bridging the gap between traditional telecom and modern technology. From fintech companies launching mobile services to HR platforms providing work phone plans, we streamline provisioning and simplify the complexities of telecom.Our team, consisting of around 100 talented individuals across the US and Europe, is supported by nearly $100 million in funding from illustrious investors such as Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we attract early-stage engineers, product innovators, and business strategists from renowned organizations like Stripe, Airbnb, and Shopify, all working towards overcoming intricate technical and regulatory challenges to make connectivity truly seamless.If you are passionate about curiosity, creativity, and the opportunity to influence the future of telecom, we invite you to apply!Our Core ValuesWe thrive in a complex environment and are determined to solve significant challenges. We seek individuals who rise to the occasion when difficulties arise.Speed. We operate with agility and meet ambitious deadlines, treating every week as an opportunity.Ownership. If you notice an issue, take the initiative to resolve it. We value proactive problem-solving.Customer Obsession. Our customers’ success is our priority.Ambiguity. We are building pioneering technology in a multifaceted domain, relying on sound judgment and instinct for decision-making.First Principles. We question the status quo and strive to understand the reasoning behind established methods.The RoleAs a Technical Support Engineer, you will be the cornerstone of our technical support operations. Your commitment to excellence will shine through in every interaction—whether assisting business clients or end-users—demonstrating your ability to adapt to diverse perspectives. You won’t merely manage the support queue; you will take full ownership to ensure seamless operations.In this position, you will be the primary escalation point for intricate connectivity issues that challenge our Tier 1 partners, navigating the technical landscape with expertise.

Man Group, based in London, manages $227.6 billion* in assets and operates across several global locations. The company is listed on the London Stock Exchange (EMG.LN) and is a member of the FTSE 250 Index. Its strategies span both public and private markets, with a particular emphasis on alternative investments, supported by research and technology. Man Solutions, a division within Man Group, focuses on multi-strategy products and custom investment solutions. The team handles all cross-content and tailored offerings for clients, blending experienced investment knowledge with an entrepreneurial mindset. Maintaining high standards and expanding expertise are core aims for this group. Role overview The Graduate Solutions Analyst position is part of the 2026 Solutions Graduate Programme. This role involves working with investment professionals and innovators to support the delivery of customized investment solutions. The team values a mix of independent thinking and collaboration, encouraging each member to develop their skills and reach their potential. What we look for Ability to approach problems from new angles and challenge assumptions Interest in investment solutions and multi-strategy products Willingness to contribute to a collaborative team environment More about Man Group can be found at www.man.com. *As of December 31, 2025

About AssembledAt Assembled, we believe that exceptional customer support is achieved through a harmonious blend of human agents and AI technology. Our platform is the only one of its kind that integrates both elements seamlessly at scale. Renowned companies like Canva, Etsy, and Robinhood trust Assembled to manage their entire support operations—combining in-house agents, Business Process Outsourcing (BPO), and AI—within a single, powerful operating system. Our AI Agents are capable of resolving cases from start to finish, while our AI Copilot assists agents in delivering superior service. With AI-driven workforce management, we empower teams to provide faster, higher-quality service while making informed staffing and automation decisions. Supported by an impressive $70M investment from NEA, Emergence Capital, and Stripe, we are dedicated to creating a collaborative platform that optimizes both AI capabilities and human expertise.The RoleWe take immense pride in the support we offer our customers, and as our Support team continues to grow, we are seeking talented technical generalists who are passionate about delivering outstanding customer experiences. As a Technical Support Specialist, you will embody our belief that "Assembled is my team and my title," actively contributing to customer success beyond traditional support boundaries. You'll be a trusted partner throughout our customers' journey with Assembled, engaging with them through various communication channels including email, Slack, chat, Zoom calls, and live events. By meeting customers where they are, you will maximize the value they derive from our product suite, which includes Workforce Management, Assembled AI, and all other features.Your responsibilities will range from addressing billing and account inquiries to providing in-depth product consultations, conducting technical troubleshooting, and managing escalations. The Assembled Support team collaborates closely with our Solutions (Implementation) and Customer Success teams, particularly the Growth Customer Success Managers (CSMs) focused on the SMB segment. Together, we devise scalable solutions that enhance the experience for our entire customer base. You will regularly collaborate with CSMs during customer calls and ticket resolutions, enriching your business acumen while ensuring exceptional experiences for our customers and reducing resolution times. This teamwork ensures that we operate as a unified entity, dedicated to achieving optimal customer outcomes.

We are seeking a skilled Technical Web Optimization Analyst to join our team in London. This role is pivotal in enhancing our clients' online presence through meticulous web optimization strategies.Key Responsibilities:Conduct thorough technical audits of client products to identify and address key optimization issues.Develop detailed implementation plans with actionable steps to resolve identified issues.Collaborate with the client's engineering team to implement solutions effectively.Monitor and analyze results from web optimization efforts, translating insights into further actionable strategies.This position primarily emphasizes website optimization, requiring a candidate with a solid foundation in web optimization best practices.

Join Synthesia, the leading AI video platform transforming business communication for over 90% of the Fortune 100 companies. Founded in 2017 and headquartered in London, we have expanded our reach with teams across Europe and the United States.As AI continues to redefine work and communication, our innovative products enhance visual storytelling and skill development, empowering individuals to thrive in their organizations.Having recently closed a successful Series E funding round with $200 million raised, our company is now valued at $4 billion, backed by esteemed investors such as Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, along with founders from Stripe, Datadog, Miro, and Webflow.About the RoleAs a Technical Support Associate, you will play a vital role in delivering exceptional first-line support to our enterprise customers. This position involves assisting with technical inquiries, troubleshooting issues, and progressively tackling more complex challenges as you hone your technical capabilities.You will collaborate closely with experienced Technical Support Specialists and Engineers, gaining invaluable exposure to various technical systems while supporting both customers and internal teams. This is an excellent opportunity to kickstart or advance your career in technical support within a dynamic SaaS environment.Key Responsibilities:Deliver first-line technical support to enterprise customers primarily via live chat, effectively diagnosing and resolving platform issues.Collect and document all pertinent information for reported issues, ensuring precise case documentation and updates.Utilize standard troubleshooting techniques and validated solutions under the guidance of senior team members.Escalate complex or critical issues to Technical Support Specialists or Engineering teams, providing comprehensive diagnostic details.Reproduce reported issues in internal environments to support investigations.Follow up with customers to ensure their issues are resolved satisfactorily.Maintain clear and professional communication with customers throughout the support process.Document solutions, troubleshooting procedures, and new learnings for internal knowledge sharing.About You:1 to 3 years of experience in technical support, helpdesk, or customer service roles.

At Acturis, our culture is driven by innovation, a fundamental aspect of our identity. Established in 2000 by co-founder Theo Duchen and former McKinsey partner David McDonald, we set out to revolutionize insurance technology. From our humble beginnings in a garden shed, Acturis has evolved into a global leader in SaaS solutions, fundamentally transforming the insurance landscape.Today, over 100,000 users across more than 40 countries depend on our platform to manage and grow their businesses. By collaborating closely with brokers, insurers, and MGAs, we are continuously shaping the future of insurance in both personal and commercial sectors.As a recognized Great Place to Work® 2026, Acturis combines the agility of a startup with the reliability of an established industry leader. Join a team where your expertise is cherished, ideas are swiftly acted upon, and your contributions make a meaningful impact from day one. As an EcoVadis Committed rated organization, we prioritize sustainable and responsible operations to create long-term value.Key Responsibilities:Contribute to one of five teams focused on delivering core Acturis System development, customer web solutions, or insurance product implementations, ensuring clients maximize the benefits of our configurable Acturis System.Design and develop high-quality software solutions, converting client requirements into detailed specifications and managing complex builds through to completion.Address challenging technical issues, enhance the Acturis System continuously, and support sales activities through proposals, presentations, and technical demonstrations.We provide structured development opportunities, clear career progression, and genuine ownership—be it through leading projects, influencing strategy, or mentoring colleagues. You will thrive in a collaborative environment that promotes rapid advancement for high performers.What You Can Expect:A transparent career progression framework, regular feedback, and annual performance evaluations.Opportunities to lead cross-functional initiatives, shape product direction, and contribute to the development of junior team members.Comprehensive onboarding, continuous professional development, and access to industry-recognized training.

Join the DeepL TeamDeepL is a pioneering AI product and research company dedicated to creating secure, intelligent solutions for intricate business challenges. Our Language AI platform is trusted by over 200,000 business clients and millions of individuals in 228 markets worldwide, facilitating human-like translations, enhanced writing, and real-time voice translation.Established in 2017 by CEO Jaroslaw "Jarek" Kutylowski, our team has grown to over 1,000 enthusiastic employees, backed by prestigious investors like Benchmark, IVP, and Index Ventures.Our mission is to lead globally in reliable, intelligent AI technology, creating products that enhance communication, foster connections, and make impactful changes. We are on the lookout for talented individuals like you to join us on this exciting journey. If you're eager to influence the future of AI and advance your career in a dynamic, purpose-driven setting, DeepL is where you belong.What Makes Us UniqueAt DeepL, we combine state-of-the-art AI technology with meaningful work and a culture that nurtures personal growth. Our team consists of innovators, researchers, and creators united by a common goal: to empower individuals by making work simpler, smarter, and more connected.Feedback from our employees about working at DeepL is overwhelmingly positive, likely due to our technology that enhances communication for millions or the trust, curiosity, and care that define our culture.Joining DeepL means becoming part of a team committed to innovation, growth, and well-being. Explore more about life at DeepL on our LinkedIn, Instagram, and our Blog.About the RoleWe are seeking a Senior Technical Support Engineer to join our Customer Support team. In this role, you will handle our most intricate support cases related to our API and enterprise products. You will act as the escalation point for issues surrounding authentication, provisioning, integrations, and complex product functionalities. As our enterprise business continues to grow, this role will be vital in bridging customer needs with our Engineering and Product teams.