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Reliability Engineer at Ocado Group | Sofia, Bulgaria

Ocado GroupSofia, Bulgaria
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications: Experience in reliability engineering and system performance optimization. Proven problem-solving skills, particularly in identifying and resolving root causes of failures. Familiarity with performance monitoring tools and methodologies. Strong technical aptitude in both hardware and software troubleshooting. Excellent communication and collaboration skills, with a focus on customer satisfaction.

About the job

About the Role

Join Ocado Group as a Reliability Engineer, where you will be pivotal in enhancing the uptime of our state-of-the-art autonomous mobile robots and cloud-based software systems used in warehouse automation.

Key Responsibilities

  • Perform in-depth analyses to assess the reliability and performance of our innovative products, identify potential failure modes, and recommend enhancements to improve product reliability.
  • Customer Issue Resolution: Efficiently diagnose and troubleshoot issues reported by customers, providing swift and effective solutions to ensure satisfaction and minimize operational downtime.
  • Technical Support: Act as the primary support contact for customer inquiries related to reliability and performance, delivering clear and concise guidance. Provide remote assistance to third-party technicians or work independently at customer sites to carry out maintenance, upgrades, and retrofitting activities.
  • Root Cause Analysis: Investigate reported customer issues, conduct thorough root cause analyses on failures, and drive remediation efforts while collaborating effectively with design engineering, supply chain, and reliability teams.
  • Documentation and Reporting: Accurately document technical findings, solutions, and customer interactions. Prepare detailed reports on reliability trends, issues, and recommendations for product enhancements or design modifications.
  • Continuous Improvement: Engage proactively in the enhancement of customer support processes, tools, and knowledge bases. Contribute to the development of preventive maintenance strategies and best practices for reliability.
  • Training and Knowledge Sharing: Deliver training and support to customer support teams on relevant topics, ensuring they possess the necessary skills to effectively address customer inquiries. Provide technical writing and subject-matter expertise for training documentation.

About You

  • Proven experience in addressing system performance issues and maximizing uptime for customers.
  • A strong drive for solving complex problems with a commitment to identifying root causes.
  • Experience in developing tools for monitoring performance across intricate systems.
  • Ability to assist customers in troubleshooting hardware and software issues.
  • Practical knowledge in reliability engineering principles and methodologies.

About Ocado Group

Ocado Group is a pioneering technology company that specializes in online grocery retail and automated warehouse solutions. Our mission is to leverage cutting-edge technology to provide exceptional customer experiences and optimize operations for our partners. Join us in transforming the future of grocery logistics.

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