Relationship Manager - Professional Membership

Your ImpactThe Manager of Professional Services plays a pivotal role in both internal leadership and client engagement. This position is central to delivering a unique combination of technical support, consulting, software expertise, and data management. Responsibilities include hiring and nurturing team members, ensuring timely and excellent service delivery to clients, managing escalations in collaboration with sales, and overseeing performance management within the organization. The role involves calibrating team services while driving growth and scalability, making leadership critical to the ongoing development of DISCO's professional services.What You'll DoTeam Management: Oversee day-to-day operations of the Data Operations and DISCO Desk teams in London. This includes performance management, recruitment, and workload distribution. Regularly review client interactions to ensure quality service, identify training needs, and enhance technical support delivery. Manage team schedules for optimal coverage, conduct one-on-one meetings, and support administrative tasks such as time entry approvals. Foster a culture of continuous improvement through training and soliciting team input on process modifications.Client Relationship Management and Service Delivery: Act as the main point of contact for escalated client issues, ensuring positive resolutions. Clearly communicate complex technical matters in an accessible manner to clients. Build and maintain relationships with Customer Success, Review, Sales, and other Professional Services leaders to guarantee a seamless client experience. Consistently meet and exceed internal and client expectations regarding response times and service quality.Process Improvement, Documentation, and Standardization: Lead initiatives to document standardized processes and workflows. Regularly review team-client interactions for quality assurance and identify areas for improvement and training to enhance technical support delivery.

Join Collibra's Engagement Team Collibra is on the lookout for an experienced Engagement Manager to become a vital part of our vibrant Professional Services team. Reporting directly to the Senior Director of International Professional Services, you will play a pivotal role in guiding our Professional Services Engagement Management team. In this position, you will provide essential leadership and oversight to the implementation team, ensuring that our customers can effectively install, configure, and utilize our products. You will be instrumental in collaborating with customers to enhance their time-to-value, maximize product advantages, and offer the necessary process, technical, and expert guidance throughout the implementation phase. This is a hybrid role based in our London office, requiring in-office attendance at least two days a week. Our hybrid model fosters connection, collaboration, and continuous team progress. As an Engagement Manager at Collibra, your responsibilities will include: Overseeing a variety of activities spanning team leadership, customer engagement, project governance, and revenue forecasting. Leadership & Team Management Guide and oversee the Engagement team. Provide escalation support for team and customer projects. Supervise team initiatives in customer product installation, configuration, and initial operations. Manage timesheet approvals and serve as a delegate. Conduct performance and development reviews, as well as annual compensation assessments. Engagement Team Development Contribute to the continuous development of the Engagement and Professional Services organizations. Manage and participate in Delivery, Engagement, and Sales meetings. Handle resource requests and facilitate resource planning sessions with Engagement Managers, Delivery, and PS Sales teams. Collaborate with the Customer Experience (CX) team on new initiatives across the organization. Project & Portfolio Governance PS Offering Portfolio Management: Oversee Change Control for the PS organization concerning new and existing service offerings. Maintain project software hygiene (Asana/Jira) and host project meetings for Portfolio Management. Continuously enhance portfolio management processes. Project Overview: Additional details about project management responsibilities can be discussed during the interview process.

Charlotte Tilbury Beauty, founded in 2013 by Charlotte Tilbury MBE, has built a reputation for accessible, giftable makeup and now operates in over 50 markets with a team of more than 2,300 people. The company values creative thinking, collaboration, and a drive to take on new challenges as it expands its product lines and retail experiences. The Procurement Manager - Professional Services will be based in London and focus on indirect corporate services and facilities procurement. This Category Manager position works across multiple departments, optimizing how the business sources and manages services in support of company goals. Key Responsibilities Work with teams to understand their requirements for professional services and facilities. Evaluate suppliers, negotiate contracts, and ensure timely delivery of goods and services. Develop and implement procurement strategies that align with business objectives, aiming to reduce costs and streamline supplier relationships. Identify and assess new service providers, managing ongoing vendor relationships for optimal outcomes. Areas of Focus HR: Recruitment agencies, temporary staffing, employee benefits, payroll systems, private medical insurance Facilities Management: Property leasing, retail operations, maintenance Consultancy Services: Management consulting, legal and financial services Travel and Expenses: Corporate travel management, event planning, hotel bookings, car rentals, travel insurance Financial Services: Banking partnerships, treasury services, insurance, auditing, and accounting services

Join our dynamic team at Databricks as a Senior Technical Program Manager in our Professional Services division. In this pivotal role, you will leverage your extensive experience in technical project management to lead complex initiatives that drive innovation and customer success. You will collaborate with cross-functional teams to ensure the timely delivery of high-impact projects while fostering a culture of excellence and continuous improvement.

About Ping Identity: At Ping Identity, we strive to create secure and seamless digital experiences for all users, a principle we call digital freedom. This commitment shapes our company culture and inspires our team. Our intelligent, cloud-based identity platform empowers individuals to shop, work, bank, and connect without barriers or concerns.While safeguarding digital identities is central to our technology, championing individuality is core to our culture. One of our guiding values, Respect Individuality, encourages us to celebrate diversity, allowing everyone to bring their authentic selves to work.Headquartered in Denver, Colorado, we have a global presence with offices and employees worldwide, serving some of the largest enterprises, including over half of the Fortune 100. At Ping Identity, we are transforming the landscape of cybersecurity, digital experiences, and identity and access management.Position SummaryWe are seeking a results-driven Director of Professional Services to spearhead and expand our service delivery operations across the Southern EMEA region. This pivotal role ensures exceptional execution of service delivery, fosters collaboration with the Sales team, and drives predictable and profitable service engagements—whether conducted directly or through partners. You will take charge of team performance, customer satisfaction, and the overall success of the regional business.

At Anaplan, we are a forward-thinking team dedicated to revolutionizing business decision-making with our cutting-edge AI-driven scenario planning and analytics platform, empowering our clients to stay ahead of their rivals and the ever-evolving market landscape.Our shared commitment to customer success and our Winning Culture unites Anaplanners across diverse teams and regions.Our esteemed clientele includes some of the most recognized names in the Fortune 50, such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global enterprises that trust our top-tier platform.The foundation of our Winning Culture is the driving force behind our innovative teams. We celebrate diverse perspectives and ideas, lead with accountability irrespective of titles, strive to achieve ambitious goals, and cherish both our significant and minor victories.With guiding principles that emphasize being strategy-led, values-based, and disciplined in execution, you will find inspiration, connection, growth, and recognition in our environment. We welcome your unique qualities; join us as we collaboratively shape the future!We are on the lookout for a proactive and results-oriented Professional Services Sales Specialist to join our Professional Services team as an integral contributor. This critical position will spearhead services opportunities and enhance our professional services portfolio across the EMEA region. You will collaborate closely with Sales, Customer Success, and our partner ecosystem to develop, position, and sell services that produce tangible customer outcomes.This role necessitates a robust understanding of customer needs, solution scoping, and implementation strategies. You will be tasked with defining project requirements, crafting proposals and contracts, and ensuring successful project delivery. As a seasoned Technology Services consultant, you will work closely with the EMEA Professional Services Leader, Sales and Customer Success leadership, and the services delivery team to further our growth strategy.Your ImpactOwn the Service Sales ProcessLead the complete sales process for Professional Services in the EMEA region.

FRP Advisory is looking for a Corporate Governance Apprentice to join the Professional Services team in London. This entry-level position offers a chance to build a foundation in corporate governance while working alongside experienced colleagues. Role overview The apprenticeship centers on supporting the governance team with day-to-day tasks. Typical responsibilities include helping with compliance processes, preparing reports, and assisting with stakeholder engagement activities. The role provides practical exposure to the core functions of governance within a professional services environment. Learning and development Apprentices will work closely with seasoned professionals who offer guidance and share their expertise. The position is structured to provide both hands-on experience and insight into the field, helping to build essential skills for a future career in corporate governance. Who this role suits This apprenticeship is designed for motivated individuals eager to start a career in governance. It offers a supportive setting for learning and professional growth, making it well suited to those ready to take the first step in the field.

Are you ready to shape the future of data solutions? Join Databricks as a Data Platform Solutions Architect within our Professional Services team. In this role, you will leverage your expertise to help clients harness the power of data, driving innovation and efficiency in their businesses.As a key contributor, you will collaborate with cross-functional teams to design and implement robust data platforms that meet diverse business needs. Your technical acumen and strategic insight will play a vital role in delivering exceptional service and ensuring client satisfaction.

Join Us in Transforming Global Connections!If you feel you don’t meet every requirement listed below but still have a passion for the role, we encourage you to apply. Perfection is not a prerequisite; we are looking for candidates who excel in key areas and possess a willingness to grow.As a successful candidate, you will grasp the unique value proposition of Kong's platform products and consulting services, effectively communicating this to prospective clients. Your expertise will involve identifying opportunities, building a robust sales pipeline, collaborating with Account Executives in sales meetings, crafting service proposals, managing quotes, obtaining necessary approvals, and presenting these proposals to both new and existing clients.An ideal candidate will have a proven track record in a professional services organization, emphasizing the sale and/or implementation of technology solutions. You will excel at juggling multiple sales opportunities, identifying service champions within your accounts, fostering relationships, and providing technical guidance on services that maximize value for our clients.Your Responsibilities Will Include:Proactively developing a pipeline of service opportunities in partnership with regional sales leaders, account managers, and solution architects.Managing various opportunities through distinct stages of the sales cycle.Leading the services sales process to ascertain the client's business and technical needs, positioning the appropriate services accordingly.Advising Account Executives and Solution Engineers on the optimal services to present to prospective and existing clients.Establishing yourself as a trusted advisor by directly engaging with clients to recommend services that provide value and assist them in achieving their goals.Overseeing the entire professional services sales process, including discovery, preliminary solution architecture design, and writing Statements of Work (SOW) or positioning suitable service package offerings.Maintaining an accurate sales forecast for service opportunities and actively participating in regional forecasting meetings.Creating and updating a portfolio of professional services, including service packages, datasheets, presentations, and solutions.

About Us Join Stripe At Stripe, we are revolutionizing financial infrastructure for businesses worldwide. From established enterprises to innovative startups, millions rely on us to streamline payment processing, enhance revenue, and unlock new business possibilities. Our vision is to elevate the internet's economic footprint, and we invite you to take part in this critical mission that can redefine your career. The Team The Professional Services Sales team at Stripe is dedicated to empowering our most strategic partners. You will play a pivotal role in steering customers towards accelerated growth and seamless adoption of Stripe's services. This position requires you to lead high-stakes discussions during pre-sales, reshaping the financial landscape for prominent companies and driving significant revenue through our specialized services. Your Role As an Enterprise Services Manager, you will spearhead the sale of extensive Professional Services engagements to key strategic clients, thus fueling Stripe's growth trajectory by fostering relationships that transition prospects into satisfied Stripe advocates. Key Responsibilities Oversee the complete Professional Services sales cycle for enterprise-level clients. Collaborate closely with Account Executives to devise targeted account strategies aimed at expanding Professional Services business within key accounts. Drive Professional Services success by effectively managing and forecasting bookings. Develop tailored proposals that resonate with client objectives, leveraging both Professional Services and partnered solutions. Consult with senior leaders in client organizations to create compelling business cases for digital transformation. Conduct pre-sales workshops, concentrating on strategy, vision, discovery, and assessment. Negotiate and finalize contracts/Statements of Work while shaping Professional Services agreements. Engage with Product and Engineering teams to influence product strategies tailored for major clients. Work in tandem with GTM partners to align strategies and achieve mutual growth targets. Equip the delivery team with user insights to ensure alignment with expected business outcomes.

We are seeking a dynamic and visionary Senior Vice President of Sales to lead our Hi-Tech and Professional Services division. In this pivotal role, you will be responsible for driving revenue growth, developing strategic partnerships, and enhancing our market presence. You will work closely with cross-functional teams to design innovative solutions that meet client needs and exceed expectations.As a key member of the executive team, you will leverage your extensive experience in sales leadership to formulate strategies that align with our company goals. Your ability to cultivate relationships and drive high-performance teams will be critical to your success.

Join the dynamic team at Red Bull GmbH as an IT Professional, where you will leverage your technical expertise to support and enhance our IT infrastructure. We are looking for a proactive individual who is passionate about technology and eager to drive innovation within our organization.

For over two decades, Smartsheet has empowered individuals and teams to achieve remarkable results. From streamlined work management to innovative, scalable solutions, we have consistently prioritized flow. Our mission is to create tools that enable teams to automate tedious tasks, derive valuable insights, and work more intelligently. More than just tools, we foster an environment that encourages bold thinking, decisive action, and the pursuit of meaningful work. When challenges are met with purpose and passion, that’s where the real magic happens, and it’s what drives us every day.We are currently seeking a seasoned Director of Client Services to join our Professional Services Sales team.In this role, you will be tasked with achieving professional services bookings targets by promoting Smartsheet’s diverse range of Professional Services offerings. Your efforts will significantly enhance customer adoption of the Smartsheet platform across various intelligent work management solutions. You will serve as a sales overlay for two Enterprise Sales teams covering approximately 10-15 territories across the EMEA region. This position involves managing the complete sales process for services-only opportunities and working closely with Account Executives on combined software licensing and services sales opportunities.This role reports to the Director of Professional Services Sales and Customer Outcomes in the EMEA region.Your Responsibilities Will Include:Gaining a deep understanding of Smartsheet's evolving suite of professional services and how they align with various solutions and customer maturity levels.Developing services-specific territory plans that outline priority accounts, key opportunities, and stakeholder relationship maps, integrating them into Account Executives' overall strategies.Accurately forecasting monthly and quarterly professional services bookings for your assigned territories.Maintaining pipeline integrity in Salesforce and Clari, ensuring all necessary fields and notes are current.Generating new business and expanding existing service pipelines through customized outbound initiatives.Overseeing a seamless technical scoping process, collaborating with Solutions Engineers, Solutions Architects, and Solutions Consultants.Leading the presentation of solutions proposals, effectively communicating compelling value at all levels of the customer organization, from individual contributors to executives.Negotiating pricing and terms for custom Statements of Work (SOWs) and packaged services.

Pension Insurance Corporation (PIC) is dedicated to safeguarding retirement incomes through meticulous risk management and outstanding asset and liability management, complemented by exemplary customer service. Our mission is to ensure the timely payment of pensions to our current and future policyholders. We realize this mission by establishing strategic objectives across the company and nurturing a healthy culture rooted in our PIC Values: Resilient, Adaptable, and Loyal.Role OverviewWe are seeking a dynamic Pension Services Third Party Administration (TPA) Manager to join our Customer Operations team. This pivotal role requires strong collaboration with Risk, Legal, Transitions, Finance, and our external third-party administrators to secure their support and implement improvements to our systems, processes, and technology.You will leverage your expertise in Customer Operations to enhance our services and deliver favorable outcomes for our policyholders.Your contributions will drive business results related to capital, profitability, brand reputation, and stakeholder satisfaction, ensuring consistent positive experiences for our policyholders, shareholders, and Trustees.Our company values are integral to the performance of every role.Key Responsibilities of the Pension Services TPA Manager within Customer OperationsLead the Pension Services TPA Team, ensuring effective governance and oversight of Third Party Administration partners (TPAs), while supporting the Pension Services Technical Manager to maintain high standards of governance over Buy-In Scheme Trustee Administrators.Act as the line manager for direct reports, including setting objectives, managing performance, planning personal development, and overseeing productivity and quality outcomes.Oversee TPA partners' work pipeline to ensure adherence to KPIs and SLAs, maintaining high quality across complex pension processes, regulatory inquiries, DSARs, pension increases, overpayment controls, high-value payments, and trustee reporting, while identifying training needs and process enhancements.Collaborate closely with internal teams (Transitions, Actuarial, Payroll, and Implementations) to establish robust processes and scheme knowledge ahead of Buy-In administration transfers to TPA partners.Assist in forecasting and planning for new scheme administration transfers to TPA partners in partnership with the Pension Services Oversight Manager.Identify and orchestrate technical and scheme-specific training to ensure team readiness for Buy-In Under Admin/Buy-Out transitions to TPA partners.Coordinate general technical support, training, and complex query resolution for the Pension Services Oversight team and TPA partners.Provide ongoing technical support and resolve complex queries for our TPA partners, fostering strong collaborative relationships.

Join our dedicated team at Home Instead Senior Care as a Care Professional, where you will make a significant impact on the lives of seniors in the London Borough of Lewisham. As a Care Professional, you will provide personalized care, companionship, and support to help our clients maintain their independence and quality of life.

Why Join AlixPartners? At AlixPartners, you will: Engage in meaningful work that drives impact for companies, clients, and communities during pivotal moments. Collaborate with a high-performing team of experts who value integrity, excellence, and teamwork. Advance your career in an environment that emphasizes challenging, high-value work, inclusivity, and authenticity. Benefit from a hybrid work model that promotes flexibility and well-being. At AlixPartners, we tackle the most complex challenges by swiftly transitioning from analysis to actionable insights, creating lasting value for companies and their communities. We seek intellectually curious and inventive individuals who are forward-thinking. Join us and help shape our future. Location: London, England or Southfield, MI (U.S.A.); Hybrid (3 days in the office) About the Role The Senior Legal and Compliance Professional will be crucial in maintaining the firm’s compliance framework by supporting various workstreams related to regulatory requirements, internal policies, and industry best practices. The ideal candidate will join a well-established, diverse, and multijurisdictional compliance team, contributing to enhancing the firm’s governance structure and commitment to rigorous regulatory compliance. This position is based in London, England or Southfield, Michigan (U.S.A.), reporting to the Global Compliance Managing Counsel. Please note that paid relocation is not available. Key Responsibilities Own and maintain essential compliance policies, procedures, and governance frameworks, ensuring they remain current, effective, and aligned with regulatory requirements. Oversee compliance monitoring activities within assigned regulatory domains (e.g., AML, CTF, sanctions), identifying risks and areas needing remediation. Collaborate cross-functionally to foster a culture of integrity and accountability, ensuring compliance expectations are communicated and understood. Translate complex regulatory and compliance requirements into clear, practical guidance for non-specialist teams. Conduct due diligence to identify potential fraud, sanctions risks, or other compliance concerns and assist in investigations.

Join our team as a Security Cleared Data Professional within our Defence Programme. You will play a crucial role in ensuring the integrity and security of sensitive data while contributing to the success of various defence projects. Your expertise will be pivotal in analyzing, managing, and safeguarding data across multiple platforms. This position offers an exciting opportunity to work in a dynamic environment alongside industry experts.

Join our dedicated team at Home Instead Care as a Weekend Care Professional, where you can make a meaningful difference in the lives of our clients. We are looking for compassionate individuals who are passionate about providing high-quality care and support to the elderly in their own homes. As a Weekend Care Professional, you will be responsible for assisting clients with daily activities, ensuring their comfort and safety, and fostering a positive and supportive environment. This is a rewarding opportunity to help individuals maintain their independence and improve their quality of life.

Join our compassionate team at Home Instead Care as a Care Professional in East London, where you will play a vital role in enhancing the quality of life for our clients. Your responsibilities will include providing personalized care, companionship, and support to elderly individuals in their homes. We value dignity and respect, and you will be instrumental in helping our clients maintain their independence.