Regional Team Leader - Call Centre

Join Our Growing Team as a Call Centre Team Manager - UtilitiesWe are excited to present an outstanding opportunity for seasoned Call Centre Team Managers to be part of an expanding company located in South Birmingham. If you aspire to be part of a progressive organization that fosters growth and skill development, we encourage you to apply.Due to significant growth, our client is looking to add 2 more Team Managers to their dynamic operation.Key ResponsibilitiesLead and manage a team of 10-15 advisorsOffer support and strategic advice to enhance operations within the call centreConduct monthly one-on-ones to assess Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)Deliver side-by-side coaching and constructive feedback to advisorsReview and refine company policies to ensure optimal customer outcomesOversee the customer journey and resolve complaints, aiming for first-contact resolutionGuide advisors through complex calls utilizing past experiences and insightsPersonal Attributes RequiredTeam-oriented mindsetExceptional interpersonal and influencing abilitiesCapable of motivating and nurturing a teamDedicated to enhancing customer service and experienceThis is a permanent position, with interviews scheduled in the coming weeks. Candidates should possess a minimum of 2 years of management experience.Working Hours: Flexibility is required, as hours will be between 8 AM and 8 PM, Monday to Friday, with 1 in 4 Saturdays.Salary: Up to £30,000 per annum, commensurate with experience. Benefits include a pension scheme, 28 days of holiday, and a fantastic working environment.

Join a dynamic and rapidly expanding company located in the heart of South Birmingham, where exceptional Team Managers are in high demand. This is an excellent opportunity for those looking to advance their careers in a progressive environment.As our client experiences significant growth, they are seeking two additional Team Managers to enhance their operations.Key Responsibilities:Lead and manage a team of 10-15 customer service advisors.Provide guidance and support to the operational team and call centre staff.Conduct monthly one-on-one meetings to evaluate Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Deliver side-by-side coaching and constructive feedback to team members.Review and improve company policies and procedures to optimize customer satisfaction.Oversee customer journey and complaints, ensuring resolutions on the first contact.Assist advisors in navigating challenging calls using your expertise and experience.This is a permanent position with interviews scheduled over the coming weeks. Candidates must possess a minimum of two years of management experience.Working Hours: Flexibility is required as the role involves working between 8 AM and 8 PM from Monday to Friday, with a commitment to 1 in 4 Saturdays.

Join our dynamic team at Greene King as a Team Leader! We are looking for an enthusiastic individual who can inspire and lead our team to deliver exceptional service and achieve operational excellence. You will be responsible for overseeing daily operations, training staff, and ensuring that our customers receive the highest level of service.

Join Accor Hotels as a Reception Team Leader and play a vital role in delivering exceptional guest experiences. You will lead the front desk team, ensuring that every guest receives outstanding service from the moment they arrive until they depart. Your leadership skills will inspire your team to maintain the highest standards of hospitality while effectively managing daily operations.

Join one of the UK's premier transport companies as a Customer Service Advisor in their bustling Birmingham head office. We are seeking passionate individuals to deliver exceptional service to our valued customers.This role is an excellent opportunity for seasoned Call Centre Advisors looking to establish their careers with a respected market leader, with ample chances for advancement for candidates who exhibit the right skills and attitude.Interviews will be conducted in the upcoming weeks, so candidates should have the flexibility to attend at short notice.To qualify for this position, candidates must possess a minimum of 1 year of call centre experience and be prepared to showcase their expertise during a competency-based interview.The responsibilities include:Acting as the primary point of contact for customer inquiries, addressing queries promptly and efficiently.Coordinating with various departments to ensure timely inspection or collection of vehicles.Informing customers of any changes to manage expectations effectively.Meeting performance targets to ensure all customer calls are addressed within SLA expectations while maintaining high call quality standards.Communicating with drivers, garages, and auction houses to facilitate the seamless transition and delivery of vehicles.Updating CRM systems to prevent repeat calls and enable any representative to assist customers regarding their queries.We have multiple temporary to permanent and permanent positions available. Successful candidates can expect to start the following Monday after their interview.

Join our dynamic team as the Team Leader for Meetings, Events & Groups at Accor Hotels in Birmingham. In this pivotal role, you will oversee the planning and execution of a variety of events, ensuring exceptional service and client satisfaction. You will lead a talented team, coordinate with different departments, and contribute to the overall success of our events.

As a Team Leader at Greene King, you will play a pivotal role in guiding and inspiring our team to deliver exceptional service and create memorable experiences for our guests. Your leadership will be essential in maintaining our high standards, driving operational excellence, and fostering a positive culture within the team.We are looking for a passionate individual who thrives in a fast-paced environment and possesses a strong commitment to teamwork. Join us to lead a dedicated team and contribute to the success of our establishment!

Established in 1971, Mulberry originates from Somerset, England, and has evolved into a globally recognized British lifestyle brand known for its exceptional quality and innovative design that embodies the Mulberry Spirit.With a strong commitment to sustainability ingrained in its ethos, Mulberry proudly achieved B Corp Certification in 2024, affirming its dedication to responsible business practices.As a global brand, Mulberry remains steadfast in its values, focusing on enhancing the well-being of people and the environment. Our team embodies honesty, dynamism, and a spirit of community.If you resonate with these values, we invite you to become part of our team.As a Concession Leader at Mulberry, you will guide your store and team towards success. Your passion for people, commitment to delivering an extraordinary customer experience, and eagerness to learn and develop will be key to your leadership role. You will have the opportunity to become an expert in your field and contribute to our 'Back to the Mulberry Spirit' strategy.Key Responsibilities:Team Development:- Create a high-performing team that celebrates diversity, ensuring every individual feels valued, respected, and included while promoting equity, empathy, and understanding in all interactions.- Foster dynamic discussions, encouraging ideas and various perspectives to drive creativity and collaboration.- Cultivate a culture that embraces honest feedback; recognize achievements, coach, and challenge team members.Customer Focus:- Create a welcoming and enjoyable environment for customers and your team.- Be dedicated to providing an engaging and memorable customer experience in your store and inspire your team to do the same.- Stay culturally connected, understanding how Mulberry integrates into the realms of life and art, using this knowledge to captivate our customers.

Ramboll is excited to announce the expansion of its Data Centre Projects team in Birmingham, UK. We are seeking passionate professionals who are eager to contribute to a dynamic team that is at the forefront of sustainable data centre solutions.As a member of our team, you will engage in various projects that focus on innovative design and implementation of energy-efficient data centres, playing a crucial role in shaping the future of digital infrastructure.

Role Overview Adler Allan is hiring a Sector Manager focused on Construction and Data Centre projects in Birmingham. This role carries responsibility for leading and managing sector-specific projects from start to finish, with a focus on meeting deadlines and maintaining quality. What You Will Do Oversee and deliver projects within the Construction and Data Centre sectors Ensure work meets agreed timelines and quality standards Guide teams and support their development Drive strategic initiatives within your sectors What We Look For Experience managing projects in Construction and/or Data Centre environments Strong leadership and team management skills Understanding of current industry trends Ability to deliver on strategic goals This position is based in Birmingham.

Start your journey with us and flourish in your career.AECOM is on the lookout for a Principal Civil Engineer who will spearhead technical leadership for a variety of data centre projects. These projects encompass site due diligence assessments, master planning, detailed design, and construction support. This role is pivotal in fostering business growth, nurturing client relationships, and advancing AECOM's civil engineering prowess within the data centre sector.You will integrate into our Civil Engineering Business Unit, working collaboratively with ground, structural, mechanical, and electrical engineers, as well as architects, project managers, environmental specialists, and surveyors across the UK and internationally, all contributing to our extensive data centre project portfolio.Within the Data Centres Market Sector, you will serve as an ambassador for AECOM, offering expert civil engineering insight across EMEA and within global teams. Your contributions will ensure technical excellence, resilience, and seamless integration across various disciplines, closely collaborating with both UK and global multidisciplinary teams to strengthen AECOM’s standing in the Hyperscale and Co-location data centre market.Key Responsibilities:Deliver strategic civil engineering leadership and technical governance for data centre projects, ensuring adherence to AECOM standards and regulatory compliance.Oversee, review, and validate civil engineering infrastructure designs and specifications, crafting viable solutions for site development, earthworks, drainage, pavements, access, utility infrastructure, and civil engineering operations linked to data centres.Coordinate with fellow civil engineers and technical specialists to ensure successful delivery of our data centre project portfolio, including cooperation with ground engineers, electrical and mechanical engineers, structural engineers, project managers, architects, and environmental consultants both in the UK and globally.Enhance client engagement, drive business development, support strategic asset planning, and contribute to thought leadership within the sector, while mentoring and developing civil engineers to elevate technical capability and delivery excellence in the Data Centres sector.Join us and grow with AECOM:At AECOM, we offer a comprehensive range of core and personalized benefits tailored to support your well-being and future. Enjoy career development opportunities, a flexible hybrid working model that promotes a healthy work-life balance, access to technical practice networks, AECOM University, and volunteer days.

Begin your journey with us and expand your horizons.AECOM is on the lookout for an Associate Director in Civil Engineering to lead technical initiatives across various projects for data centre clients. This role encompasses site due diligence, master planning, detailed design, and construction support. Your contributions will be pivotal in fostering business growth, nurturing client relationships, and enhancing AECOM's civil engineering expertise in the data centre market.In this position, you will be part of a Civil Engineering Business Unit, working collaboratively with ground engineers, structural engineers, mechanical engineers, electrical engineers, process engineers, architects, project managers, environmental specialists, and surveyors both in the UK and internationally, all dedicated to our data centre projects.As a representative of AECOM in the Data Centres Market Sector, you will play a crucial role across EMEA and within AECOM Europe and beyond. You will apply your civil engineering knowledge to ensure successful project delivery for our major tech clients, emphasizing technical excellence, resilience, and seamless integration across disciplines. This will involve close collaboration with multidisciplinary teams in the UK and globally, reinforcing AECOM's standing in the Hyperscale and Co-location data centre markets.Key Responsibilities:Deliver civil engineering technical leadership and design governance for data centre and critical infrastructure projects, ensuring adherence to AECOM standards and regulatory frameworks.Oversee and validate civil engineering designs and specifications, devising practical solutions for site development, earthworks, drainage, pavements, access, utility infrastructure, and civil engineering tasks related to data centres.Facilitate coordination among civil engineers and technical specialists engaged in our data centre project portfolio, including ground, electrical, mechanical, and structural engineers, project managers, architects, and environmental consultants across the UK and our global operations.Enhance client engagement, business development, asset evaluations, and strategies for expansion or upgrades while mentoring civil engineers to bolster AECOM's technical proficiency within the Data Centres sector.Join us and thrive:At AECOM, we offer a range of core and tailored benefits aimed at supporting your future and well-being, designed to fit your lifestyle. Enjoy career development opportunities, our flexible hybrid working model for optimal work-life balance, access to technical practice networks, AECOM University, and dedicated volunteering days.

Join AECOM as a Technical Design Lead specializing in Data Centres, where you will play a pivotal role in leading innovative design solutions. This position offers a unique opportunity to be at the forefront of data center technology, working alongside a team of dedicated professionals to deliver exceptional projects.

Role Overview AECOM is seeking a Technical Design Lead focused on Data Centres for the Birmingham office. This position takes ownership of the technical design process for data centre projects, setting direction and maintaining quality throughout each stage. What You Will Do Oversee the technical design of data centre projects from concept through delivery Guide and support cross-functional teams to achieve project goals Ensure all designs meet AECOM’s standards for quality and efficiency Apply expertise to improve and evolve design approaches Collaboration This role works closely with engineers, architects, and project managers to coordinate efforts and deliver reliable, high-performing data centre solutions.

Start your journey with us and watch your career flourish!AECOM is on the lookout for a Senior Civil Engineer to spearhead the delivery of advanced civil engineering designs and technical documentation for various data centre projects. These projects encompass site due diligence assessments, master planning, detailed design, and construction support. Your contributions will not only ensure successful project delivery but also bolster AECOM’s civil engineering prowess within the burgeoning data centre sector.As part of our Civil Engineering Business Unit, you will collaborate with a diverse team of professionals including ground engineers, structural engineers, mechanical engineers, electrical engineers, architects, project managers, environmental specialists, and surveyors both in the UK and internationally, all dedicated to our data centre initiatives.In the Data Centres Market Sector, your civil engineering expertise will play a vital role in supporting major technology clients, while you work closely with multidisciplinary teams across the globe, enhancing AECOM’s reputation in the Hyperscale and Co-location data centre markets.Your Responsibilities Include:Providing civil engineering support for data centre projects, ensuring adherence to AECOM standards and regulatory requirements.Delivering and reviewing civil infrastructure designs and specifications, creating feasible solutions for site development, earthworks, drainage, pavements, access, utility infrastructure, and civil works associated with data centres.Coordinating and collaborating with other civil engineers and technical specialists to ensure the effective delivery of our data centre project portfolio.Mentoring junior engineers to enhance AECOM’s technical capabilities and maintain delivery excellence in the Data Centres sector.Join Us and Grow:At AECOM, we offer an array of core and personalized benefits tailored to support your future and well-being. Benefit from career development opportunities, a flexible hybrid working model that promotes work-life balance, access to technical practice networks, AECOM University, and volunteering days.

Join AECOM as a Mechanical Technical Director specializing in Data Centres, where you will lead the mechanical engineering efforts for cutting-edge projects. As a pivotal member of our team in Birmingham, you'll utilize your expertise to drive innovation, ensuring the delivery of high-quality, efficient, and sustainable mechanical solutions.Your responsibilities will include leading technical teams, collaborating with multidisciplinary groups, and contributing to strategic project planning. You will mentor junior engineers while advancing your career in a dynamic environment committed to excellence.

Join Ramboll as the Structural Director leading our Data Centre sector. In this pivotal role, you will oversee major structural engineering projects, ensuring excellence and innovation in design and implementation. Collaborate with a dynamic team, leveraging your extensive experience and strategic vision to drive growth and sustainability within the sector.

Role overview AECOM seeks an Associate Director of Data Centres to lead high-voltage substation design projects in the UK. This Birmingham-based role calls for leadership in managing complex assignments and supporting a team focused on advancing energy infrastructure for data centres. What you will do Oversee the design and delivery of HV substations tailored for data centre projects Work closely with engineers and project stakeholders to achieve strong technical outcomes Use electrical engineering knowledge to address challenges in the energy sector Requirements Experience in high-voltage substation design and a background in electrical engineering are essential. Strong leadership and collaboration skills are needed to guide projects and support team development. Working at AECOM AECOM emphasizes sustainable solutions and upholds high standards in every project. The company encourages professional growth and values contributions that support the future of energy infrastructure.

Role Overview The Regional Account Manager at Adler Allan focuses on growing sales and strengthening client relationships across the Birmingham region. This role involves finding new business opportunities, managing current accounts, and maintaining high standards of customer service. Key Responsibilities Identify and pursue new business within the assigned region Manage and develop relationships with existing clients Communicate the value of Adler Allan's products and solutions, adapting presentations to fit client needs Ensure customer satisfaction through attentive and responsive service What We Look For Solid understanding of the sales process Strong negotiation skills Ability to tailor communication for different clients Experience building and maintaining business relationships