Regional Support Manager

Join our dynamic team at Skillerszone as a Customer Service Representative in Administrative Support. You will play a vital role in ensuring customer satisfaction by providing exceptional service and support. Your responsibilities will include responding to customer inquiries, resolving issues efficiently, and assisting with administrative tasks to support our operations.

Join our team as a Virtual Administrative Customer Support Assistant! In this entry-level role, you'll play a vital role in assisting customers and collaborating with our internal teams across the MENA region. This position merges front-line customer service with effective administrative support to ensure seamless daily operations, thorough documentation, and prompt resolution of customer inquiries.The ideal candidate is service-oriented, detail-focused, and well-organized, thriving in a multicultural and multilingual environment. You will be a primary point of contact for customers through various channels including phone, email, chat, and messaging platforms. Additionally, you will manage administrative responsibilities such as data entry, filing, scheduling appointments, reporting, and liaising with logistics, finance, sales, and technical teams. Success in this role requires excellent communication skills, professionalism, the ability to handle sensitive information discreetly, and a calm, solution-driven approach to managing multiple tasks.

As a Customer Service Representative, you will engage with customers and provide support across various channels, including phone, email, and live chat, ensuring exceptional service for all our clients. Main Responsibilities:• Handle and process sales and customer service calls• Respond to customer inquiries through all relevant communication channels within a predefined timeframe• Resolve customer issues efficiently• Present additional products and services to customers• Maintain the confidentiality of the company and customer information• Identify and suggest products or services of interest to customers by gathering and analyzing their needs• Manage the inquiry queue effectively• Perform administrative tasks related to Travelstart's products and operations• Maintain records of customer interactions, transactions, inquiries, complaints, and feedback, assessing all relevant information to address inquiries and complaints• Assist other departments with specific tasks as required• Book and clarify pricing for flights and packages based on customer requests• Recover unsuccessful or canceled bookings• Determine and clarify pricing for flights and schedule changesQualifications:• Understanding of Global Distribution Systems (GDS)• Experience in the travel industry• Previous experience in e-commerce is preferred• Proficiency in English and Arabic• Familiarity with customer service principles and practices• Strong analytical and problem-solving skills• Excellent interpersonal and listening skills• Outstanding verbal and written communication skills• Flexible, multitasking personality• Detail-oriented and focused on task completion• Proven ability to work as part of a team• Positive and proactive attitude• Entrepreneurial mindset with organizational skills

Job DescriptionJoin PulseMediaNL as a Customer Service Representative, where you will be the first point of contact for our valued customers. Your role is critical in delivering exceptional service that embodies our dedication to quality, responsiveness, and customer satisfaction. You'll assist clients throughout their journey, addressing inquiries, offering guidance, and helping them maximize our services.This position is perfect for empathetic, solutions-focused individuals who excel in a fast-paced digital environment.Your ResponsibilitiesCustomer Support & CommunicationPromptly respond to customer inquiries via email, chat, and phone with professionalismDeliver precise information regarding our products, services, and proceduresEnsure that every interaction fosters a positive and constructive customer experienceIssue ResolutionEfficiently investigate and resolve customer issues, escalating when necessaryTake full ownership of customer concerns from initial contact to resolutionFollow up with customers to ensure their satisfaction and closureCustomer Experience & ImprovementIdentify recurring issues and communicate insights with internal teamsContribute to enhancing support processes and the customer journeyMaintain accurate and detailed records of customer interactions in our internal systemsCollaborationCollaborate closely with Sales, Operations, and Product teams to meet customer needsSupport internal initiatives aimed at boosting customer satisfaction and retention

As a Customer Service Consultant at Travelstart, your primary role will involve engaging with customers and providing exceptional support through various communication channels, including phone, email, and live chat. Your contributions will be vital in ensuring that Travelstart delivers outstanding customer service to all clients.Key Responsibilities:Efficiently process sales and customer service inquiries via phone and other channels.Address customer questions promptly across all communication platforms within set time limits.Resolve customer issues effectively and efficiently.Proactively offer products and additional services to enhance client experiences.Uphold confidentiality for both company and client information.Gather customer insights and analyze their needs to recommend products or services to management.Manage call queues to ensure timely responses.Complete administrative tasks related to Travelstart's products and processes.Maintain accurate records of customer interactions, including inquiries, complaints, and actions taken.Assist other departments with specific tasks as necessary.Facilitate flight and package bookings according to client requests.Recover failed or canceled bookings efficiently.Calculate and provide quotations for flight changes and schedules.

Join our dynamic team at SkillersZone as an Entry-Level Administrative Customer Virtual Assistant. This role is perfect for individuals looking to kickstart their career in a supportive and innovative environment. You will assist in various administrative tasks while providing outstanding customer service remotely.

Join our vibrant team as a Customer Service Officer at First Abu Dhabi Bank in Dubai, UAE! We are looking for a passionate and customer-oriented individual who is eager to deliver outstanding support to our clients. In this pivotal role, you will assist customers with inquiries, process requests, and enhance their overall banking experience.Proactively promote and sell banking products and services to both new and existing customers.Handle customer requests efficiently, including account openings, online banking applications, and loan product applications.Guide customers on utilizing automated channels such as ATM, call center, and online banking services.Generate new leads through personal connections and referrals from satisfied customers.Meet individual sales targets and actively participate in daily retail sales meetings.Drive the onboarding of customers to online and mobile banking applications, achieving monthly targets.Ensure exceptional customer satisfaction and contribute to achieving Net Promoter Score (NPS) goals.Respond promptly and effectively to customer inquiries escalated from the call center.Work collaboratively with colleagues and internal stakeholders to resolve customer issues efficiently.Complete required training programs to stay informed about bank products and services.Adhere to bank policies, processes, and procedures, both internal and external.

Join our dynamic team at Egis Group as an Administration Assistant! In this crucial role, you will provide essential administrative support, ensuring the smooth operation of our Dubai office. Your responsibilities will include managing schedules, coordinating meetings, and assisting with various administrative tasks. We are looking for a proactive individual who thrives in a fast-paced environment and is committed to delivering high-quality results.

SFORS is a trading company in Dubai focused on global financial markets. For over twenty years, the company has developed traders, invested in advanced trading technology, and built strong risk management practices to support its proprietary trading operations. SFORS trades exclusively with its own capital. Role overview The Cloud Services Support Specialist joins the IT Support team to help manage and support SFORS’s cloud-based services and related IT resources. This position plays a key part in ensuring smooth daily operations for internal teams relying on these platforms. Main responsibilities Technical support: Respond to user requests via the ServiceDesk system. Provide support for IT services, software, and cloud platforms. Troubleshoot and resolve technical issues as they come up. Resource management: Monitor and manage company services such as Atlassian, Google Workspace, ESET, and Slack. Adjust configurations, set up and configure work environments, and manage domain names and hosting. Coordinate with external technical support when needed. Collaboration: Work with L1 support specialists and engineers to implement approved updates and standards. Communicate infrastructure changes to other departments and update shared service assets across business units. Asset tracking and payment: Keep asset records current in the database as accounts are provisioned or closed. Process and knowledge documentation: Write clear documentation and instructions for software and equipment to assist internal users. Location This role is based in Dubai, United Arab Emirates.

KAIZEN Asset Management Services is a leading property management firm based in Dubai, dedicated to delivering exceptional service and ensuring client satisfaction. We are on the lookout for a talented and driven Customer Service Representative, specifically seeking Emirati national applicants, to strengthen our team in providing top-tier customer support.This pivotal role will focus on fostering and enhancing the relationship between our organization and our clients by delivering outstanding service. The ideal candidate will showcase professionalism, cultural awareness, and a strong commitment to achieving the highest levels of customer satisfaction.Key Responsibilities Respond to customer inquiries swiftly and professionally through multiple communication channels, including phone and email. Provide comprehensive information regarding our property management services, leasing options, and amenities. Handle customer concerns and resolve issues effectively to ensure a high level of satisfaction. Maintain meticulous records of customer interactions, updating the CRM system as necessary. Work collaboratively with other departments to ensure timely fulfillment of customer requests. Offer constructive feedback on customer interactions to enhance service delivery and overall customer experience. Conduct follow-ups to confirm customer satisfaction with the resolutions provided. Assist in designing and implementing customer service initiatives to boost overall customer engagement. Stay updated on industry trends and developments to better serve our customers.

Job Summary:Join the GluCare Integrated Diabetes Center as a Customer Service Excellence Representative! We are looking for a committed and customer-oriented UAE National who is passionate about providing exceptional patient care and thriving in a dynamic healthcare environment. As the first point of contact for our patients, you will deliver outstanding service through various communication channels, including phone and email. This role demands strong interpersonal skills, a patient-centered mindset, and the ability to manage inquiries effectively in a fast-paced healthcare setting.Key Responsibilities:Patient Communication: Promptly and professionally respond to patient inquiries via phone, email, and other channels, providing accurate information about clinic services, appointments, and care protocols.Appointment Coordination: Schedule, reschedule, and confirm patient appointments in alignment with clinic operations, managing cancellations and follow-ups to optimize clinic schedules.Problem Resolution: Address and resolve patient concerns or escalate complex issues to the appropriate department, ensuring all interactions are logged in the clinic's CRM system for follow-up and reporting.Patient Experience: Maintain the highest standards of customer service, ensuring a seamless and positive experience for all patients while soliciting feedback to identify areas for service improvement.Administrative Support: Keep patient management records up-to-date and assist in generating and distributing patient-related communications, such as reminders and follow-up notices.

AECOM is hiring a part-time Administrator to support operations in Dubai. This position plays a key role in keeping daily activities organized and efficient for the local team. Role overview This role focuses on providing administrative assistance and maintaining smooth workflows within the office. The Administrator will help coordinate tasks and contribute to the overall organization of the team. Key responsibilities Support day-to-day office operations Assist with organizing documents and schedules Help maintain an efficient and orderly work environment Location and schedule This is a part-time position based in Dubai.

Join our dynamic team at flatgigs as a Tech Support Lead! In this role, you will spearhead our technical support efforts, ensuring that our clients receive efficient and effective assistance. You will lead a team of support specialists, guiding them in troubleshooting and resolving customer issues, while also contributing to the continuous improvement of our support processes. If you are passionate about technology and customer service, and have a knack for problem-solving, we want to hear from you!

Join our dynamic team at Egis Group as an Administration Assistant. We are seeking a motivated and detail-oriented UAE National to support our administrative functions. In this role, you will assist in managing schedules, organizing meetings, and coordinating office activities, ensuring a smooth and efficient operation.

About FreshaFresha stands as the premier marketplace platform for beauty and wellness, trusted by millions of consumers and businesses globally. With over 130,000 businesses and 450,000 stylists utilizing our services, Fresha has successfully processed more than 1 billion appointments to date.Headquartered in London, UK, Fresha operates 15 offices worldwide across North America, EMEA, and APAC.Our platform empowers consumers to easily discover, book, and pay for beauty and wellness appointments with local businesses. In turn, beauty and wellness professionals leverage our all-in-one platform to effectively manage their operations through advanced business software and financial tech solutions.Fresha’s ecosystem equips merchants with the essential tools to operate smoothly, facilitating appointment bookings, point-of-sale systems, customer records management, marketing automation, loyalty programs, beauty product inventory, and team management.Our consumer marketplace unlocks significant revenue potential for partner businesses by harnessing the power of online bookings and automated marketing via mobile apps and strategic integrations with leading tech brands such as Instagram, Facebook, and Google.Role OverviewIn line with our ambitious growth plans, we are on the lookout for a talented B2B Software Support Specialist to join our global Software as a Service (SaaS) team.You will work closely with our partners, managing support tickets and communicating through various channels including email, voice/phone, live chat, social media, WhatsApp, and SMS at Fresha.This role is an excellent opportunity for individuals seeking a dynamic, fast-paced environment, who thrive on autonomy, enjoy challenges, and aspire to make a meaningful impact.

Join Zaintech as a Sales Support Coordinator, where you will play a pivotal role in assisting the Chief Revenue Officer (CRO) and the Sales Leadership team in a dynamic commercial setting. The ideal candidate will excel in managing executive coordination, creating impactful PowerPoint presentations, analyzing sales data, organizing meetings, planning travel, and communicating effectively with stakeholders. As a trusted partner to the CRO's office, you will ensure the seamless execution of leadership priorities, exceptional meeting preparedness, and consistent, high-level output in communications, reporting, and coordination.Key Responsibilities:Support for CRO and Sales LeadershipProvide comprehensive administrative and business support to the CRO and sales leadership.Act as a central coordination point among Sales, Marketing, Finance, HR, Delivery, and executive stakeholders.Uphold confidentiality, professionalism, and discretion in all communications and documentation.Development of PowerPoint PresentationsCreate, edit, and enhance executive-level PowerPoint decks, including CRO updates, board reports, quarterly business reviews, and leadership presentations.Ensure presentations adhere to brand standards, maintain consistent formatting, and tell a coherent executive story.Transform raw data and insights into polished slides, visuals, charts, and summaries.Sales Analytics and ReportingAssist the CRO office with sales performance analytics and regular reporting.Compile reports and summaries on pipeline, forecasts, performance trends, and key sales metrics.Organize inputs from sales teams into structured, decision-ready formats.Meetings, Calendars, and Leadership RhythmManage the scheduling and organization of the CRO's meetings, including internal leadership sessions, customer meetings, quarterly business reviews, and go-to-market discussions.Prepare meeting agendas, briefing materials, talking points, and minutes/action logs.Track follow-ups and ensure closure on action items across teams.Maintain a structured schedule for recurring leadership meetings and reporting cycles.Travel, Logistics, and Event CoordinationOversee travel planning and logistics for the CRO and sales leadership, including flights, accommodations, visas, and ground transport.Compile travel itineraries, meeting schedules, and related documents.Coordinate sales offsites, leadership workshops, and internal events as needed.Corporate Communication and Stakeholder CoordinationDraft professional communications on behalf of the CRO’s office, including emails, announcements, and follow-ups.Facilitate internal alignment and ensure timely updates across stakeholders.Assist in the preparation of executive summaries, memos, and formal business correspondence.

The Meraki Group is on the lookout for a highly efficient and detail-oriented Office Administrator to enhance our operational capabilities and ensure seamless office management. The successful candidate will handle a variety of administrative duties, provide support to staff, and contribute to the overall efficiency of our office environment.Key Responsibilities:1. Timekeeping & Attendance:Monitor and document daily attendance for all staff and workers.Compile and submit monthly attendance and overtime reports.Collaborate with HR and Payroll to ensure accurate salary processing.2. Bookkeeping & Documentation:Manage petty cash records, vouchers, and expense reports.Assist in organizing financial and administrative records efficiently.Support vendor invoice tracking and payment submissions.3. Data Management:Keep administrative databases, staff records, and files up to date.Ensure systematic documentation, filing, and retrieval of information.Draft reports, letters, and internal communications as needed.4. Labor Camp Management:Oversee cleanliness, maintenance, and safety in labor accommodations.Coordinate room allocations, maintenance requests, and inspections.Ensure compliance with health, safety, and welfare regulations.5. Trade Test & Recruitment Support:Arrange trade test schedules and manage logistics.Maintain candidate data and evaluation records.Support HR in onboarding and document collection processes.6. Utility Bills & Payments:Oversee management and tracking of company utility bills (electricity, water, telecom, etc.).Ensure timely payments to prevent service interruptions.Maintain records of payment receipts and billing cycles.7. HR Coordination:Assist HR with employee documentation, leave management, and renewals.Help coordinate medicals, visa processing, and insurance renewals.Address general employee queries and provide administrative support.

Wheely combines advanced technology with five-star chauffeur service, setting a high bar for premium transportation. With operations in major cities across Europe, the US, and the Middle East, Wheely supports more than 100,000 active riders and 1,200 corporate clients. The company is profitable, backed by $43M in funding, and reports annual revenue above $100M. Recent expansion into New York City highlights Wheely’s continued growth in the US and EMEA. Role overview Based in Dubai, the Customer Service Agent (French Speakers) joins a team focused on delivering smooth journeys for both passengers and chauffeurs. The team’s goal is to uphold Wheely’s standards by anticipating needs and resolving issues quickly. In this position, the agent represents Wheely’s voice, managing customer interactions via calls and chats to ensure inquiries are handled promptly and professionally. What you will do Provide high-quality customer service through calls, live chats, and emails. Work within operational SLAs to respect customers’ time. Maintain luxury communication standards in every exchange. Meet customer satisfaction targets. Investigate and resolve issues for both customers and chauffeurs efficiently. Prioritize and escalate customer feedback to senior management and relevant teams. Support positive customer experiences and contribute to Wheely’s growth.

Join our dynamic Customer Service team at Smiths Group in Dubai! We are searching for enthusiastic and dedicated individuals who are passionate about delivering exceptional service to our customers. As a Customer Service Team Member, you will play a vital role in ensuring customer satisfaction and fostering positive relationships.Your responsibilities will include addressing customer inquiries, resolving issues, and providing product information in a friendly and efficient manner. If you enjoy working in a collaborative environment and have a knack for problem-solving, we would love to hear from you!