Quality Assurance/Quality Control Engineer

Your Mission:Conduct thorough on-ground audits of riders to ensure they meet hygiene, appearance, uniform, and behavior standards.Efficiently manage crowd control during peak hours, promotional events, and busy locations, ensuring seamless operations.Address and de-escalate conflicts between riders, vendors, and customers, providing prompt and professional resolutions.Facilitate vendor relationships by proactively addressing operational issues, serving as a liaison for smoother processes.Relay real-time updates on ground-level issues to relevant internal teams for prompt solutions.Deliver safety training refreshers and updates to riders, ensuring they adhere to company guidelines.Engage in special projects aimed at enhancing operations, rider experience, or safety initiatives.

Deliveroo is seeking a Head of Rider Experience for the Middle East, based at the Dubai main office. This leadership role focuses on shaping strategies that improve every stage of the rider journey with Deliveroo. Key responsibilities Design and implement plans to boost rider satisfaction and engagement. Collaborate with teams across the company to ensure riders feel valued and supported. Collect and analyze rider feedback to find opportunities for improvement. Launch new initiatives that set higher standards for the rider experience. Requirements Proven leadership skills and a history of driving positive change. Experience working with multiple teams and functions. Strong ability to interpret feedback and translate insights into practical actions. Dedication to making a genuine difference for riders.

Rider Engagement Associate - Dubai (UAE National)Join the Rider Engagement Team at Deliveroo!As a pivotal part of our Rider Operations, the Rider Engagement team is dedicated to enhancing the experience of our rider fleet in the UAE. We aim to elevate rider engagement and retention through innovative communications, exciting events, valuable perks, and insightful reporting.Your Responsibilities:Forge strong partnerships with local grocers, restaurants, and bike service shops to amplify Deliveroo’s rider benefits.Assist in crafting and implementing captivating communications and campaigns targeting our riders.Contribute to the planning and execution of rider road safety initiatives, including workshops and collaborations with local authorities.Monitor and analyze the performance of various initiatives, focusing on rider satisfaction and participation rates.Organize engaging in-person activities and events, including special gatherings during Ramadan and summer heat-relief campaigns.

Eram Talent is on the lookout for a skilled Health Quality Specialist to join our vibrant team in Saudi Arabia. With a reputation as a premier talent acquisition consultancy, we pride ourselves on connecting highly qualified professionals with leading organizations.The Health Quality Specialist plays a crucial role in ensuring the maintenance of exceptional quality standards, compliance, and governance within KAUST Health. This position involves the development and oversight of clinical quality assurance initiatives and frameworks, ensuring compliance with regulatory standards, and fostering collaboration across departments to uphold best practices and maintain accreditation. This expert advisor will provide essential knowledge and guidance to KAUST Health, ensuring that all necessary documentation and records meet regulatory compliance. This role is vital in driving continuous improvements and ensuring the delivery of safe, effective, and compliant healthcare services.Key ResponsibilitiesSupport the design and implementation of quality, governance, and clinical risk management frameworks.Assist in drafting and updating policies, procedures, and protocols aligned with regulatory and accreditation standards.Ensure adherence to JCI, CBAHI, and other accreditation criteria throughout all departments.Conduct and facilitate internal audits, performance evaluations, and patient safety assessments.Analyze audit results, KPIs, and incident reports to uncover trends and suggest areas for enhancement.Assist in Root Cause Analysis (RCA) and incident investigation processes.Engage in patient safety initiatives and foster a proactive safety culture.Provide operational and clinical support to the School Health Office, nursing teams, and relevant committees.Collaborate with internal and external stakeholders to enhance quality and ensure contract compliance.Oversee and aid quality control initiatives at the Family and Child Support Centre (FCSC), including audits and corrective action plans.

Why This Role MattersThe role of the ICT Support Specialist is vital for ensuring that all employees have consistent access to technology and digital tools, which facilitates seamless business operations. By providing timely troubleshooting, managing system access, and offering hardware support, this position significantly reduces downtime and boosts productivity. Acting as the first point of contact for ICT-related issues, the specialist plays a crucial role in maintaining a secure, efficient, and well-supported IT environment that enables the organization to function effectively and meet its strategic goals.What You’ll DriveReceive, log, and manage ICT issues and service requests through approved channels (email, portal, phone).Categorize, prioritize, and assign tickets based on urgency and impact.Provide first-level troubleshooting and resolution for common ICT issues, escalating unresolved problems to higher support teams when necessary.Maintain accurate ticket status updates and document resolution notes before ticket closure.Assist users with login/password issues, Microsoft 365/email access, PC/laptop/printer/peripheral issues, and basic network or connectivity problems.Provide support remotely or on-site as required.Guide users on utilizing self-service portals and knowledge base resources.Prepare ICT assets (laptops, desktops, mobile devices) for new employees and assist with account creation, email/system access setup, and standard software installations.Support offboarding by coordinating access removals, tracking asset returns, and managing license reassignment.Maintain up-to-date records of ICT assets, track movements, replacements, and execute basic inventory updates.Conduct basic hardware diagnostics and replacements (mouse, keyboard, HDD/SSD, RAM) and liaise with vendors for warranty repairs.Communicate effectively with users regarding ticket statuses, expected resolution steps, and available workarounds.Follow up post-resolution to ensure user satisfaction and document recurring issues along with their resolutions.Update or suggest improvements to help articles and FAQs.Strictly adhere to ICT procedures, SOPs, and security guidelines, while supporting endpoint security measures such as patching and encryption checks.

About FreshaFresha stands as the premier marketplace platform for beauty and wellness, trusted by millions of consumers and businesses globally. With over 130,000 businesses and 450,000 stylists utilizing our services, Fresha has successfully processed more than 1 billion appointments to date.Headquartered in London, UK, Fresha operates 15 offices worldwide across North America, EMEA, and APAC.Our platform empowers consumers to easily discover, book, and pay for beauty and wellness appointments with local businesses. In turn, beauty and wellness professionals leverage our all-in-one platform to effectively manage their operations through advanced business software and financial tech solutions.Fresha’s ecosystem equips merchants with the essential tools to operate smoothly, facilitating appointment bookings, point-of-sale systems, customer records management, marketing automation, loyalty programs, beauty product inventory, and team management.Our consumer marketplace unlocks significant revenue potential for partner businesses by harnessing the power of online bookings and automated marketing via mobile apps and strategic integrations with leading tech brands such as Instagram, Facebook, and Google.Role OverviewIn line with our ambitious growth plans, we are on the lookout for a talented B2B Software Support Specialist to join our global Software as a Service (SaaS) team.You will work closely with our partners, managing support tickets and communicating through various channels including email, voice/phone, live chat, social media, WhatsApp, and SMS at Fresha.This role is an excellent opportunity for individuals seeking a dynamic, fast-paced environment, who thrive on autonomy, enjoy challenges, and aspire to make a meaningful impact.

Join our team at RAKBANK as an E-Commerce Integration and Support Specialist, where you will play a pivotal role in optimizing our e-commerce platforms. We are looking for a proactive and technically adept individual to facilitate the smooth integration and ongoing support of our e-commerce solutions. You will ensure that merchants are seamlessly onboarded, maintain optimal platform performance, and uphold compliance standards while providing exceptional support to both internal and external stakeholders.Integration & Technical SupportOversee the integration of payment gateways, merchant APIs, and various e-commerce platforms with bank systems.Work closely with IT and vendor teams to ensure a flawless onboarding experience for merchants.Identify and resolve technical issues related to transactions and integrations efficiently.Create and maintain detailed documentation for APIs, integration workflows, and support procedures.Merchant & Customer SupportDeliver expert technical assistance to merchants utilizing the bank’s e-commerce solutions.Continuously monitor transaction flows, proactively troubleshooting and resolving issues as they arise.Conduct training sessions for merchants and internal teams, focusing on effective system usage and best practices.Platform Management & OptimizationGuarantee the availability, reliability, and performance of e-commerce services.Collaborate with UX/UI teams to improve customer experience across digital channels.Assist in deploying new features, payment methods, and promotional campaigns.Compliance & SecurityEnsure all integrations adhere to UAE Central Bank regulations and internal security policies.Monitor for fraud indicators and work alongside risk teams to mitigate potential threats.Safeguard data privacy and transaction integrity across all platforms.Reporting & AnalysisGenerate comprehensive reports on transaction volumes, merchant performance, and system uptime.Analyze feedback from merchants and customers to propose actionable platform enhancements.

Role overview The Associate Quality Assurance Specialist position at Delivery Hero is based in Dubai. The main goal is to maintain and enhance the quality and performance of Delivery Hero’s products. This role supports ongoing efforts to deliver reliable and effective solutions for customers. What you will do Collaborate with teams across different functions to identify issues early and help implement solutions. Contribute to finding opportunities to improve user experience. Use strong attention to detail to ensure product standards remain high. About the company Delivery Hero is known in the delivery sector for upholding high standards. This role plays a part in supporting the company’s reputation for quality and reliability in its products.

About SFORS SFORS is a trading company focused on global financial markets. For over 20 years, the team has invested in trader development, technology, risk management, and trading strategies. The company operates solely with its own funds and does not seek outside investment. Role Overview: L1 Technical Support Specialist This on-site role is based in Dubai, United Arab Emirates. The L1 Technical Support Specialist will join the IT Support team and work from 10:00 AM to 6:00 PM (Kyiv time). Main Responsibilities Manage service desk requests: prioritize, classify, and escalate to L2 following SLAs. Prepare equipment and set up workstations for new employees, including OS and software installation. Install, configure, and troubleshoot both hardware and software. Maintain workstations through updates, component replacements, and technical servicing. Diagnose and repair PCs, and organize regular service maintenance. Support peripheral equipment such as printers, scanners, and conferencing systems. Track and manage company assets, ensuring accurate equipment records. Requirements Strong understanding of PC hardware and computer technology fundamentals. Administrative-level experience with Windows 10/11 and MacOS. Hands-on experience with ServiceDesk systems. Basic networking skills, including TCP/IP, routing, and network equipment configuration. Experience supporting and configuring peripheral devices. English at A2 level or higher. Customer focus and clear communication skills. Discipline and ability to work well within a team. Benefits Free accommodation in company housing in Cyprus for up to 2–3 weeks per year during vacations or business trips.

SFORS is a trading company in Dubai focused on global financial markets. For over twenty years, the company has developed traders, invested in advanced trading technology, and built strong risk management practices to support its proprietary trading operations. SFORS trades exclusively with its own capital. Role overview The Cloud Services Support Specialist joins the IT Support team to help manage and support SFORS’s cloud-based services and related IT resources. This position plays a key part in ensuring smooth daily operations for internal teams relying on these platforms. Main responsibilities Technical support: Respond to user requests via the ServiceDesk system. Provide support for IT services, software, and cloud platforms. Troubleshoot and resolve technical issues as they come up. Resource management: Monitor and manage company services such as Atlassian, Google Workspace, ESET, and Slack. Adjust configurations, set up and configure work environments, and manage domain names and hosting. Coordinate with external technical support when needed. Collaboration: Work with L1 support specialists and engineers to implement approved updates and standards. Communicate infrastructure changes to other departments and update shared service assets across business units. Asset tracking and payment: Keep asset records current in the database as accounts are provisioned or closed. Process and knowledge documentation: Write clear documentation and instructions for software and equipment to assist internal users. Location This role is based in Dubai, United Arab Emirates.

About UsFounded in 2018 by renowned beauty entrepreneur Mona Kattan, KAYALI translates to 'my imagination' in Arabic. We offer a contemporary fragrance experience that draws from Mona's deep-rooted Middle Eastern heritage and the artistry of scent layering. At KAYALI, we believe in the ritual of sharing fragrances, where the act of smelling good embodies both self-love and goodwill. Partnering with world-class perfumers, we meticulously source premium ingredients to craft unique, long-lasting scents that are cruelty-free. Each luxurious fragrance represents an homage to craftsmanship, encapsulated in beautifully designed bottles that tell a story.Our MissionWe aim to empower individuals to feel as exquisite as they truly are! By harnessing the transformative power of scent, we aspire to cultivate a global community of fragrance enthusiasts, offering innovative and luxurious products while sharing our cherished Middle Eastern fragrance traditions.Position OverviewWe invite you to join our vibrant and forward-thinking global fragrance team as an Assistant Quality Manager. In this pivotal role, you will significantly impact our quality assurance standards, ensuring that our products not only meet but exceed customer expectations and comply with industry regulations. You will oversee quality processes, supplier compliance, and continuous improvement initiatives across our manufacturing, warehousing, and e-commerce operations. Your dedication to quality and strategic mindset will help us deliver unforgettable scent experiences to consumers around the globe.

Join our dynamic team at Kanadeviainova as a Supply Quality Expeditor, where you will play a vital role in ensuring the quality and efficiency of our supply chain processes. Your expertise will be instrumental in coordinating materials and communicating with suppliers to maintain our high standards. We are seeking a proactive and detail-oriented individual who thrives in a fast-paced environment.

As a Senior Quality Control Coordinator at tMart, you will play a pivotal role in ensuring our products meet the highest standards of quality and safety. You will collaborate with various teams to develop and implement quality assurance protocols, conduct inspections, and drive initiatives to enhance product quality across our offerings.

Join Meraki Group as a meticulous and committed Facade Quality Assurance and Control Engineer within our innovative quality assurance team. This pivotal role is essential in guaranteeing that all facade installations adhere to the utmost standards of quality and safety throughout the construction process. You will be instrumental in assessing materials, overseeing construction methodologies, and ensuring adherence to relevant regulations and specifications.Key Responsibilities:Design and execute quality assurance protocols tailored for facade systems.Perform inspections of facade materials and assemblies to ensure alignment with project specifications and standards.Evaluate and authorize method statements and inspection test plans (ITPs) associated with facade installation.Oversee and coordinate site activities focusing on facade quality, including inspections of material deliveries and installation checks.Create and manage detailed records of inspections, tests, and quality reports.Detect non-conformities and collaborate with subcontractors and the project team to formulate corrective action strategies.Maintain all quality-related documentation in an organized and accessible manner.Serve as a communication bridge between project management, contractors, and consultants regarding quality matters.

Job SummaryAs a pivotal figure in senior leadership, the Regional Support Manager will embody a strong executive presence and provide strategic direction for Product Support across the Middle East. This role is crucial in ensuring exceptional customer service while maintaining visibility and credibility within the regional management team.In this capacity, you will be responsible for enhancing service maturity, implementing modern support methodologies, fostering regional leadership cohesion, and steering measurable performance enhancements that are aligned with global strategies and local business priorities. You will lead the Support and Services teams and represent Product Support at senior-level customer and executive forums throughout the region.

Job Title: IT Support Engineer—Part TimeJob Type: Contract/Third Party AssociateLocation: Dubai, UAEAbout UsTrip.com Group Limited (Nasdaq: TCOM) is a premier global travel service provider, bringing together renowned platforms such as Trip.com, Ctrip, Skyscanner, and Qunar. Our mission is to empower local partners and travelers around the world to make informed, cost-effective travel bookings. This is achieved through an extensive aggregation of travel-related information and resources, complemented by our advanced transaction platform that includes mobile applications, websites, and 24/7 customer support. Since our inception in 1999 and our listing on Nasdaq in 2003, Trip.com Group has established itself as one of the largest travel companies worldwide in terms of gross merchandise value.Role OverviewWe are on the lookout for a dedicated IT Support Engineer with outstanding customer service skills. As the primary technical contact for on-site systems, you will handle all IT-related inquiries. The ideal candidate will be a versatile problem solver who thrives on learning new technologies and responding to inquiries swiftly and professionally. This position is perfect for those seeking to advance beyond desktop support. You will report directly to the Desktop Support Manager in Shanghai and work collaboratively to implement best practices in IT solutions while ensuring exceptional customer service standards are maintained.Key Responsibilities- Maintain the regular operation of the company’s internal client systems.- Resolve hardware issues related to client devices, networks, telephone lines, printers, etc.- Support and maintain internal client application systems.- Promptly respond to client requests and requirements.- Distribute, install, and troubleshoot client batch software.- Manage site cabling and coordinate with external suppliers as necessary.- Set up and manage security systems, computer room infrastructure, air conditioning, and environmental monitoring.- Provide remote IT services to employees located in the Middle East while based in Dubai.- Assist with various ad hoc projects as assigned.- Work 2-3 days per week on designated days.Key Qualifications and ExperienceEssential:- Maintain an inventory of IT assets.- A degree at HNC/HND/Ordinary/Bachelor’s level in a computer-related discipline or equivalent experience.- Proven experience in delivering high-volume, fast-paced desktop support.- Basic knowledge of network troubleshooting; CCNA certification is a plus.- Familiarity with security systems and environmental monitoring, with a willingness to learn new technologies in these areas.- Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Project, Visio, etc.).- Knowledge of configuration management and routine maintenance.

Join our dynamic team as a Part-Time IT Support Engineer at Trip.com Group Limited, a renowned travel service provider. Your role will involve providing exceptional technical support for our internal systems while ensuring seamless operations for our clients. If you possess a passion for technology and a knack for problem-solving, we want to hear from you!As an integral part of our team in Dubai, you will be the go-to person for all IT-related inquiries. You will collaborate closely with the Desktop Support Manager based in Shanghai to deploy best practices and maintain our high service standards.

Join our dynamic team as an Application Support Engineer in Dubai, UAE. In this role, you will be responsible for providing high-quality support for our applications, ensuring optimal performance, and addressing any issues that arise. You will collaborate closely with development teams to troubleshoot and resolve application-related problems, as well as assist users in navigating our software solutions.

Join our dynamic team at Egis Group as a Support Assistant, where you will play a crucial role in facilitating daily operations and ensuring the smooth functioning of our services. You will be responsible for providing essential assistance to various departments, enhancing overall efficiency and productivity. If you are proactive, detail-oriented, and passionate about contributing to a collaborative work environment, we want to hear from you!