Project Manager - Customer Support

Join Western Digital as a Project Manager specializing in Digital Customer Experience. In this pivotal role, you will spearhead initiatives that significantly enhance our consumer support services, utilizing cutting-edge contact center technologies and telecommunications infrastructure. Your leadership will drive the deployment of AI-enhanced customer engagement solutions and optimize call center operations, ensuring we deliver an exceptional support experience.Key Responsibilities:Lead and manage comprehensive Contact Center as a Service (CCaaS) enhancement projects from inception to completion.Oversee the integration and optimization of AI-driven chatbots and Interactive Voice Response (IVR) systems.Direct initiatives to upgrade telecommunications infrastructure within the call center.Create detailed project plans, timelines, budgets, and resource allocation strategies.Coordinate efforts across various teams including IT, Operations, Vendor Management, and Customer Support.Monitor technology implementation to improve first-contact resolution rates and overall customer satisfaction.Ensure effective integration of new technologies with existing systems.Track and report on performance metrics and return on investment for implemented technologies.Collaborate with Call Center Operations to identify business needs and challenges.Work closely with IT and Security teams to uphold compliance with company standards.Manage relationships with vendors providing CCaaS and telecom services.Communicate project progress, risks, and strategic recommendations to management.Facilitate training and change management for new technology implementations.

Join our dynamic team at SkillersZone as a Customer Support Specialist. In this role, you will be the first point of contact for our clients, providing exceptional service and support to ensure their needs are met. You will assist customers with inquiries, resolve issues, and ensure a positive experience.Your responsibilities will include:Responding to customer queries via phone, email, and chat.Identifying customer needs and providing tailored solutions.Maintaining accurate records of customer interactions.Collaborating with team members to enhance service quality.

Senior IT Project ManagerSan Jose, CA, USA, 95116Contract Position, 03/06/2017 to 10/31/2017Compensation: $73/hourRole Summary:As a Senior IT Project Manager, you will oversee complex, large-scale projects across multiple sites and products for our strategic clients. Your role is pivotal in coordinating efforts across various functional areas to ensure timely and successful project delivery, significantly impacting our business operations.Key Responsibilities:1. Manage large enterprise-wide strategic initiatives with proficiency, ensuring effective communication with executive stakeholders.2. Act as the primary representative for assigned programs, conveying results, statuses, and risk management strategies to executive leadership.3. Handle multiple projects simultaneously, each at different stages of the project life cycle.4. Monitor project progress against the schedule and promptly address issues requiring leadership intervention.5. Identify root causes of project delays and collaborate with leadership on appropriate mitigation strategies.6. Incorporate broader business insights and organizational strategies into project reviews and recommendations.7. Challenge senior stakeholders regarding critical success factors.8. Communicate strategic objectives of projects to all team members.9. Oversee the efforts of other project managers within the program framework.10. Maintain a comprehensive master schedule for all assigned programs.11. Assess and promote the application of project management methodologies for large-scale initiatives.12. Champion project management best practices and standards across the organization.13. Conduct quality assurance reviews of project deliverables and analyses.14. Pursue continuous skill development for yourself and team members.15. Foster cross-functional relationships to ensure program/project success.16. Prioritize continuous improvement by leveraging advanced project management principles.17. Mentor project management resources and team members to enhance their skills.18. Perform additional duties as assigned.

Join AECOM as a Project Manager specializing in highway and roadway projects. In this pivotal role, you will lead the planning, execution, and delivery of complex transportation projects, ensuring they are completed on time, within scope, and within budget. Collaborate with multidisciplinary teams and stakeholders to drive project success and enhance infrastructure development.

Job Title: Customer Support SpecialistLocation: San Jose, CA 95113Duration: 12+ MonthsHourly Pay: $17.13/HR (W2)Join our team as a Customer Support Specialist, where you will provide essential support to Android app developers navigating the Play Store. Your expertise will help troubleshoot code-level challenges while assisting developers through email and chat to resolve issues related to app publishing and maintenance. You will work closely with the Support Operations team and key client stakeholders to ensure developers receive timely assistance. We seek individuals who are dedicated to customer satisfaction and passionate about facilitating smooth app publishing experiences.Key Responsibilities:Troubleshoot app-level API implementations and associated issues.Deliver email and real-time chat support to Play Developers.Collaborate with cross-functional teams to resolve issues promptly.Contribute to the creation and upkeep of online documentation for Play.Identify areas for improvement and participate in projects to enhance support tools and processes.Qualifications:High School Diploma or GED required.Minimum of 1 year of experience in a customer service role, providing support via phone, email, or live chat.At least 1 year of experience in programming or API-level technical support.Demonstrated ability to quickly and efficiently troubleshoot technical issues.Effective communication skills to explain technical concepts clearly.Strong time management skills and ability to prioritize tasks effectively.Familiarity with the app industry is preferred.Interest or experience in mobile application development is a plus.Attention to detail and a strong sense of responsibility.Understanding of customer support best practices and success metrics.

Join Turner Townsend as a Project Manager in our Construction Management team based in San Jose, California. In this dynamic role, you will oversee and manage various construction projects, ensuring they are completed on time, within budget, and to the highest quality standards.Your responsibilities will include coordinating with cross-functional teams, managing project schedules, and mitigating risks throughout the project lifecycle. This is an excellent opportunity for someone with a passion for construction and a commitment to delivering exceptional results.

Join Renesas Electronics as a Facilities Project Manager, where you will lead pivotal projects that enhance our facilities and support our commitment to excellence. In this role, you will oversee planning, execution, and completion of facility-related projects, ensuring they meet quality standards and are completed on time and within budget. Your expertise will be crucial in fostering an optimal work environment for our teams.

Role overview Welo Global is seeking a Senior Project Manager specializing in robotics for its San Jose, CA office. This position guides teams through every stage of robotics projects, from initial planning through to final delivery. The work centers on projects designed to move robotics technology forward. What you will do Lead cross-functional teams working on robotics projects, ensuring schedules and deliverables stay on track. Manage project budgets and timelines, keeping progress aligned with established goals and constraints. Promote clear communication and collaboration among engineering, product, and other key stakeholders. Team culture Creativity and teamwork are central to Welo Global’s approach. The robotics group values sharing ideas, supporting one another, and working together to solve challenges throughout each stage of a project.

Join Tessera Labs as a Technical Project Manager specializing in Oracle solutions. In this pivotal role, you will lead cross-functional teams to deliver innovative projects that drive our technological advancements. Your expertise in project management methodologies will ensure the successful execution of projects from initiation through to completion.

Join TD Thornton, a leading consulting firm recognized for our expertise in project management and project control solutions. We pride ourselves on our comprehensive onboarding and training programs that empower every team member to succeed. We welcome applicants from diverse backgrounds, especially those with experience in engineering, construction management, business analytics, scheduling, and project management, who thrive in a collaborative environment.Position OverviewRole: Project ManagerSector: Electric UtilitiesSeniority Level: Open to all levels of experienceLocation: San Jose, CAJob Responsibilities:As a Project Manager, you will spearhead the planning, design, construction, and commissioning phases of significant capital projects in the electric utility sector. You will be responsible for ensuring that projects align with quality, budget, and schedule goals under general direction. Acting as an owner's representative, you will advocate for the client’s interests, provide insightful advice, and make informed decisions. This role demands exceptional leadership, technical acumen, and the capability to manage multi-functional and multi-location project teams using established project management methodologies.Key Daily Responsibilities:• Develop and manage comprehensive project plans that define activities, resources, milestones, and baselines.• Prepare business cases, oversee budgets and contingencies, and maintain project governance documentation.• Track and analyze cost and schedule performance, reporting key variances.• Create and manage Excel reports and dashboards to track project progress.• Lead meetings related to project scoping, constructability assessments, design reviews, bidding, construction, inspections, commissioning, and project closeout reviews.• Negotiate and finalize contracts, oversee change orders, and ensure accurate reporting of project costs.• Facilitate communication, delegate responsibilities, and ensure accountability within project teams.• Conduct on-site reviews of designs and drawings to proactively identify and mitigate potential issues.• Collaborate with governmental agencies to secure necessary permits and approvals.• Engage with clients regarding land rights and property coordination.• Prepare and deliver project updates, risk assessments, and lessons learned presentations to stakeholders.• Identify, monitor, and resolve risks, issues, and opportunities to uphold project schedule and budget performance.

Position Title: Customer Service AgentLocation: San Jose, CA 95113Contract Duration: 12+ MonthsHourly Compensation: $17.13/HR W2As a Customer Service Agent specializing in Support Operations, you will play a crucial role in assisting Android app developers who publish applications on the Play Store. Your primary responsibility will involve troubleshooting code-level issues and providing effective solutions via email and chat. You will work closely with the Support Operations team and key client stakeholders to address developer inquiries promptly. Ideal candidates are those who are customer-centric and dedicated to ensuring developers receive timely assistance with their app publishing challenges.Key ResponsibilitiesDiagnose and resolve app-level API implementation issuesDeliver email and real-time chat support to Play DevelopersWork collaboratively with cross-functional teams to achieve swift resolutionsAssist in creating and updating online documentation for PlayIdentify opportunities to enhance support tools and processes through collaborationQualifications and ExperienceHigh School Diploma or GED is requiredA minimum of 1 year experience in customer service, providing support through phone, email, or live chat1 year of experience in programming or API-level technical supportDemonstrated ability to quickly and efficiently troubleshoot technical issuesStrong communication skills to explain technical concepts clearlyEffective time management and task prioritization skillsFamiliarity with the app industryInterest or experience in mobile application developmentMeticulous attention to detail and a strong sense of accountabilityUnderstanding of best practices in customer support and familiarity with success metrics

Join our innovative team at Lever as a Project Manager, where you'll play a pivotal role in revolutionizing talent acquisition solutions for top companies like Netflix, Yelp, and Spotify. As a leader in the hiring software industry, Lever is looking for passionate individuals ready to contribute to our mission of helping organizations recruit and hire exceptional talent.Our commitment to a people-first culture makes us proud to be recognized as the #1 workplace in San Francisco and a top employer across the United States. We invite you to be part of our journey as we continue to scale and innovate in the talent acquisition space.

Join eproinc as a Project Manager in the vibrant city of San Jose, California. We are seeking a dynamic individual with a passion for leading projects and driving success. In this role, you will oversee project planning, execution, and delivery while ensuring that all stakeholder requirements are met.Your expertise will be pivotal in managing timelines, budgets, and resources effectively. As a Project Manager, you will collaborate with cross-functional teams to identify project goals and deliver on promises. If you thrive in a fast-paced environment and possess strong leadership skills, we want to hear from you!

As a Project Manager at 8x8, you will spearhead intricate, multi-disciplinary projects that are pivotal to our growth trajectory. Your role involves collaborating with internal stakeholders to define project requirements and guiding initiatives through each phase of the project lifecycle. You will manage timelines, identify potential risks, and communicate objectives effectively to all project stakeholders. Your leadership will be essential in coordinating efforts and ensuring adherence to project deadlines.Your contributions will be vital in deploying new features and services in ways that best serve 8x8's users. This includes orchestrating the necessary engineering and computing infrastructure resources to be available when required. You will be expected to lead projects to successful conclusions, analyze capacity utilization metrics, and grasp technical issues impacting 8x8 services and users.Support capacity planning, budget allocation, and resource management across 8x8 product teams and service infrastructure.Collaborate with engineers to estimate requirements and acquire resources for launching new features and enhancing existing ones; provide insight on the technical and financial trade-offs related to deployment strategies.Coordinate with 8x8 Technology Infrastructure and Datacenter Deployment teams to fulfill the product-wide capacity plan.Drive cross-functional projects aimed at improving resource utilization and efficiency, becoming the go-to expert for all matters related to 8x8 product and infrastructure resource management.

Advance your career in construction management with Essel Environmental! We are actively seeking skilled Project Managers and Project Engineers who are eager to take on exciting new challenges. If you have honed your expertise in managing mid to large-scale construction projects and wish to further develop your abilities, this opportunity is for you!In this role, you will oversee diverse projects across various sectors including:Multi-Family HousingGround-Up ConstructionTentative ImprovementsHigher Education Institutions (Colleges/Universities)K-12 Construction with DSA OversightSpecialized Sectors (OSHPD, etc.)Your responsibilities will encompass:Reviewing plans and specifications for accuracy, preparing General Conditions, and establishing baseline schedules for all subcontractors or self-performing teams.Tracking project costs and managing all change orders, RFIs, and owner pay applications.Overseeing shop drawings and submittals, drafting subcontracts and purchase orders, managing subcontractor relationships, and conducting regular job site coordination meetings.Maintaining client relationships and ensuring ongoing communication throughout the project lifecycle.

Position: Senior Project Manager - Commercial ConstructionEssel Environmental is looking for a highly qualified Senior Project Manager to spearhead our commercial construction initiatives. The ideal candidate will possess extensive experience in overseeing intricate projects from inception to completion, ensuring that every aspect aligns with our corporate standards and client requirements. This role demands exceptional leadership capabilities, an in-depth understanding of the commercial construction landscape, and superior communication skills.Key Responsibilities: Direct all stages of project management, including the planning, execution, and closure of commercial construction projects. Create and uphold project timelines, budgets, and financial forecasts to guarantee timely project delivery. Lead and coordinate project teams by assigning tasks and managing communication among stakeholders, subcontractors, and consultants. Examine and evaluate project contracts, proposals, and specifications to ensure compliance with all regulatory standards. Conduct regular site inspections to assess progress, performance, and adherence to safety protocols. Resolve conflicts and engage in negotiations with subcontractors and suppliers to uphold project schedules and quality benchmarks. Compile and deliver project performance reports to senior management and clients. Apply best practices and innovative strategies to enhance project delivery and increase client satisfaction.

Join Essel Environmental, a rapidly growing firm, as an accomplished Restoration Project Manager. If you are passionate about taking ownership of projects, tackling challenges head-on, and overseeing the entire lifecycle of restoration initiatives, we want to hear from you.In this pivotal role, you will manage restoration projects from inception to completion. Your responsibilities will include supervising crews and subcontractors, monitoring labor budgets and schedules, generating estimates, and ensuring that high-quality work is consistently delivered on time and within project scope.Key Responsibilities:Oversee labor budgets, timelines, and project schedulesCoordinate activities of crews and subcontractorsPrepare detailed estimates, budgets, and cost reportsEnsure compliance with safety regulations and building codesCommunicate project progress and technical details effectively to clientsQualifications:Minimum of 2 years of experience in Project ManagementExceptional leadership, organizational, and communication skillsProven ability to manage multiple projects simultaneouslyProficiency in Microsoft Office or Google WorkspaceExperience with Xactimate is advantageousValid driver’s license with a clean driving recordAble to work remotely from San Jose, CA, with travel to client sites as necessaryWhat We Offer:Competitive salary range of $110,000 to $140,000Comprehensive medical, dental, and vision insurance6 Paid Holidays each yearA culture that promotes growth, stability, and genuine support

Join 360itprofessionals1 as a Project Manager specializing in Oracle solutions. We are seeking an experienced project manager to lead our Oracle projects, ensuring timely delivery and optimal results. You will collaborate with cross-functional teams, manage stakeholder expectations, and drive project success.

Join Zscaler as a Senior Project Manager in Business Transformation, where you will lead strategic initiatives to enhance operational efficiencies and drive impactful change across the organization. In this pivotal role, you will collaborate with cross-functional teams, manage project timelines, and ensure successful implementation of business transformation strategies.