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Project Lead - Client Services

proSapientToronto, Ontario, Canada
On-site Full-time CA$80K/yr - CA$80K/yr

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Experience Level

Manager

Qualifications

Key Responsibilities:Independently manage client briefs, ensuring the highest standards for niche, complex, or high-volume requests, while mentoring Associates and Senior Associates in alignment with Client Service Key Behaviors and Project Excellence best practices. Promote a proactive approach with timely communication and optimal sourcing channels, fostering a call-first culture. Execute all projects effectively, recruiting global experts in a fast-paced environment to present to our clients. Consistently enhance margin and revenue by championing commercial and company initiatives. Ensure an exemplary experience for experts by communicating transparently and managing expectations and timelines effectively. Take charge of your own professional development through goal setting and continuous improvement.

About the job

At proSapient, we believe that every day is an opportunity for impactful decision-making. From private equity firms assessing new investments to large corporations pivoting their strategic direction, the decisions made shape the future for employees, customers, investors, and various stakeholders. We are dedicated to empowering consulting and private equity firms with the knowledge they need to excel in their endeavors. Our mission is to facilitate knowledge discovery through connections with industry experts, whether through one-on-one interviews or comprehensive market surveys. Our cutting-edge software platform curates this knowledge, while our value-added tools and services enhance the client's experience.

Our clients consistently commend proSapient for our technology-driven innovation and exceptional customer service. Over the past seven years, we have expanded rapidly, now operating five offices and serving over 100 clients across Europe and North America.

As we celebrate a record-breaking year with exciting plans for 2026, we are actively seeking passionate and experienced Project Leaders to join our Toronto office. In this pivotal role, you will oversee the successful execution of client-driven projects, leading a dynamic team to source top-tier subject matter experts globally and connect them with our clients.

This is a unique opportunity to contribute to our success story during an exciting phase in proSapient’s history. If you are a proactive, energetic, and results-oriented individual with a proven track record, we want to hear from you!

About proSapient

proSapient is a fast-growing leader in the knowledge discovery space, known for its innovative technology and unparalleled client service. With a commitment to excellence, we help our clients navigate critical decisions by connecting them with industry experts. Our dynamic team and advanced platform are designed to support our clients in achieving their strategic goals.

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