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Programmatic Support Engineer

Unity TechnologiesNew York, NY, USA
On-site Full-time $78K/yr - $100K/yr

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What We're Looking For:Deep understanding of programmatic advertising technology, including DSPs, SSPs, ad exchanges, real-time bidding (RTB), OpenRTB protocols, and ad serving ecosystems. Proven support engineering experience with a track record of troubleshooting technical issues, managing escalations, and effectively communicating solutions to non-technical stakeholders while juggling multiple priorities. Expertise in web debugging and network analysis tools (e.g., Chrome DevTools, Charles Proxy, Fiddler) for capturing HTTP/S traffic and diagnosing API integration issues. Strong data analysis abilities using SQL, Excel (including pivot tables and advanced formulas), or similar tools to investigate discrepancies and derive actionable insights from complex datasets. Experience with AI tools (like ChatGPT, Claude, Python scripts) to enhance operational efficiency and streamline workflows.

About the job

Unity Technologies is seeking a Programmatic Support Engineer based in New York, NY. This role supports the ongoing performance of Unity's exchange networks. The Programmatic Support Engineer works within the Programmatic Operations & Support team, providing technical expertise to Account Managers, Sales, Business Development, and other internal partners.

What You Will Do

  • Respond to technical questions from Account Managers about DSP (Demand-Side Platform) issues, such as discrepancies, bid failures, and other technical problems.
  • Guide and support the integration of new DSPs into Unity's bidding network.
  • Develop and implement solutions tailored to the needs of Programmatic Operations, Account Managers, and DSPs.
  • Troubleshoot and resolve DSP-related issues, including problems with bids, discrepancies, creative failures, and rendering errors.

About Unity Technologies

Unity Technologies is a leading platform for creating and operating interactive, real-time 3D content. We empower developers and creators by providing them with the tools they need to build and monetize their creations, fostering innovation in industries ranging from gaming to film and beyond.

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