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Program Supervisor, Patient Solutions

AssistRxOverland Park, Kansas, United States
On-site Full-time

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Experience Level

Manager

Qualifications

Minimum of 7 years of experience in the healthcare industry, with at least 3 years in a management role. Proven ability to manage both direct and indirect reports. Advanced problem-solving skills with a capacity to work collaboratively across functions to address issues and achieve results amid varying interests. Proficient in Microsoft Office Suite and Teams. Comprehensive understanding of business operations and processes is essential. Outstanding interpersonal skills and the ability to foster strong relationships.

About the job

At AssistRx, we have crafted an exceptional fusion of cutting-edge technology and dedicated talent to deliver innovative solutions that enhance patient engagement, visibility, and health outcomes for life sciences companies. Our skilled professionals bring a wealth of knowledge in therapy and healthcare systems to empower patients in achieving superior care results.

As a rapidly expanding organization, we value our workforce as our most significant asset. Join us in our mission to make a meaningful impact!

Job Overview:

We are seeking a dynamic Program Supervisor to lead initiatives for our Pharmaceutical Clients by strategizing and overseeing program operations, optimizing systems and processes, and managing a team. This role demands exceptional leadership capabilities, effective coordination, scheduling, recruitment, communication, staff development, project management, and process re-engineering with a focus on excellence. The Program Supervisor will report to the Director of Pharmacy.

  • Enhance call center operations by tracking system performance, diagnosing issues, and executing action plans.
  • Set, monitor, analyze, and report on key performance indicators (KPIs) related to patient access processes and initiatives as outlined in Client contracts and Statements of Work.
  • Conduct candidate screening, hiring, and development of department associates by setting clear job expectations, planning, monitoring, and evaluating job performance, while enforcing policies and procedures.
  • Collaborate with the training department to develop impactful and measurable training curricula, and oversee the delivery of on-the-spot training as necessary.
  • Foster a professional and respectful atmosphere among team members, promoting transparency.
  • Drive organizational objectives by embracing ownership of new and diverse requests, seeking opportunities to enhance job contributions.
  • Manage escalated calls, complaints, inquiries, and other issues as necessary.
  • Work alongside call center management to implement programs that ensure conversion, compliance, and adherence.
  • Prepare agenda items and content for client meetings and quarterly reviews.
  • Take on additional responsibilities as required by program needs.

About AssistRx

AssistRx is a pioneering company dedicated to improving patient experiences and outcomes in healthcare through innovative technology and a committed workforce. We believe our people are the cornerstone of our success and are essential to driving positive change in the healthcare landscape.

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