About the job
At AssistRx, we have crafted an exceptional fusion of cutting-edge technology and dedicated talent to deliver innovative solutions that enhance patient engagement, visibility, and health outcomes for life sciences companies. Our skilled professionals bring a wealth of knowledge in therapy and healthcare systems to empower patients in achieving superior care results.
As a rapidly expanding organization, we value our workforce as our most significant asset. Join us in our mission to make a meaningful impact!
Job Overview:
We are seeking a dynamic Program Supervisor to lead initiatives for our Pharmaceutical Clients by strategizing and overseeing program operations, optimizing systems and processes, and managing a team. This role demands exceptional leadership capabilities, effective coordination, scheduling, recruitment, communication, staff development, project management, and process re-engineering with a focus on excellence. The Program Supervisor will report to the Director of Pharmacy.
- Enhance call center operations by tracking system performance, diagnosing issues, and executing action plans.
- Set, monitor, analyze, and report on key performance indicators (KPIs) related to patient access processes and initiatives as outlined in Client contracts and Statements of Work.
- Conduct candidate screening, hiring, and development of department associates by setting clear job expectations, planning, monitoring, and evaluating job performance, while enforcing policies and procedures.
- Collaborate with the training department to develop impactful and measurable training curricula, and oversee the delivery of on-the-spot training as necessary.
- Foster a professional and respectful atmosphere among team members, promoting transparency.
- Drive organizational objectives by embracing ownership of new and diverse requests, seeking opportunities to enhance job contributions.
- Manage escalated calls, complaints, inquiries, and other issues as necessary.
- Work alongside call center management to implement programs that ensure conversion, compliance, and adherence.
- Prepare agenda items and content for client meetings and quarterly reviews.
- Take on additional responsibilities as required by program needs.

