About the job
CGS Federal is actively seeking a dynamic and innovative Program Manager / Training Lead to play a pivotal role in the design, development, and implementation of comprehensive training programs for both internal and external stakeholders, particularly for a government client.
At CGS Federal, we unite passionate, skilled, and creative professionals to tackle the most pressing challenges facing government entities using state-of-the-art technology. We are in search of candidates who are eager to drive innovation in government operations, value teamwork, and possess the foresight to understand the needs of our clients and colleagues. Our supportive workplace encourages continuous professional development through diverse learning opportunities.
Key Responsibilities:
- Collaborate with the transformation readiness team to review and finalize Training Plans.
- Design, develop, and deliver role-specific training in alignment with the VCF Transformation Training Plan, utilizing test scenarios and myVCF system screenshots provided by the system integrator.
- Create and co-deliver substantive training for VCF staff on the complete claims lifecycle, including curriculum development and standardized materials related to claim review, administration, quality control, and payment processes. Training will be conducted through both in-person and virtual formats for groups of 10 to 75 participants, depending on the training subject.
- Develop user-friendly, high-quality graphics and communication media for How-To Guides, website content, and other materials to educate the public, law firms, and VCF staff about VCF Transformation and associated procedures and system changes.
- Work in partnership with the VCF team and system integrator to support staff during the transition, ensuring a smooth rollout of the revised claim review and operational processes. The selected vendor will collaborate with the VCF Transformation Readiness Team to establish the overall training schedule.
