About the job
The Program Manager / Senior Project Manager at InfoPro Learning helps shape client experiences by working directly with customers to understand their learning needs and recommend solutions that fit. This role works alongside Project Lead Associates (PLAs) to develop proposals and manage project delivery from start to finish. Building and maintaining strong client relationships is central, as is finding opportunities to grow existing accounts. The position also involves translating customer requirements clearly to each team member, ensuring everyone understands their responsibilities.
Key Responsibilities
- Gather and document client expectations, budget details, and related information, and share this with the team.
- Assess project scope to provide accurate size and effort estimates.
- Coordinate with production and support teams to keep updates and workflows on track.
- Review deliverables to confirm they meet client requirements.
- Identify complex challenges and develop practical, lasting solutions.
- Manage client relationships to support satisfaction and retention.
- Oversee several projects at once across different accounts.
- Forecast revenue and ensure compliance with standards.
- Drive project KPIs, including schedule, quality, budget, client needs, and contractual requirements.
Location
NOIDA, Uttar Pradesh, India

