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Program Manager, Marketplace Operations

FaireSan Francisco, CA
On-site Full-time $130.5K/yr - $130.5K/yr

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Experience Level

Manager

Qualifications

The ideal candidate will possess:A proven track record in program management, preferably within marketplace operations or a related field. Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions. Excellent organizational and multitasking abilities, with experience in managing complex projects across various teams. Exceptional communication and interpersonal skills, capable of engaging effectively with stakeholders at all levels. Experience with AI and workflow automation is an advantage.

About the job

Faire connects independent retailers and brands worldwide through its online wholesale marketplace. The company’s platform uses technology and data to help small businesses compete and thrive, aiming to strengthen local economies by giving boutiques access to products from around the globe.

Role overview

The Program Manager, Marketplace Operations, based in San Francisco, joins Faire’s MOps team. This team builds and scales operational processes that support both brands and retailers, helping drive Faire’s growth and marketplace sustainability. The Program Manager leads complex, cross-functional projects that sit at the heart of marketplace operations. Success in this role relies on strong execution, analytical thinking, program leadership, and effective stakeholder management.

What you will do

  • Design and launch new programs from the ground up, while also refining existing operational processes. Apply advanced AI and workflow automation tools to improve efficiency, accuracy, and scale.
  • Work closely with Strategy & Analytics to set clear success metrics and monitoring systems, ensuring programs remain effective and improve over time.
  • Create clear, repeatable Standard Operating Procedures (SOPs), decision models, and escalation paths to support consistency and quality.
  • Partner with BPO and vendor teams to deliver results at scale, including onboarding, training, performance management, and ongoing process improvements.
  • Collaborate with teams across Strategy & Analytics, Strategy & Operations, Product, Engineering, and Data Science to align on objectives and program design.

About Faire

Faire is revolutionizing the wholesale marketplace by supporting independent retailers with the tools they need to succeed. Our innovative platform empowers local businesses, fostering community and economic growth worldwide. Join us in our mission to elevate small businesses and create a thriving local economy.

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