About the job
What is the role?
As a Program Manager at Elliptic, you will play a pivotal role in delivering onboarding, enablement, and advisory support to our diverse clientele throughout their compliance journey with Elliptic's innovative products. Your primary focus will be on partnering with regulated financial institutions, crypto-native organizations, and fintech companies to effectively operationalize financial crime compliance programs, navigate the complexities of crypto asset regulatory obligations, and enhance the return on investment (ROI) from Elliptic solutions.
In this hands-on position, you will be instrumental in providing exceptional client experiences that foster adoption, instill compliance confidence, and contribute to long-term customer success.
Key Responsibilities
Client-Facing Delivery & Implementation
Lead the deployment and configuration of Elliptic’s compliance and blockchain analytics solutions for enterprise customers, particularly in service-led engagements, ensuring alignment between technical setup, compliance use cases, and operational requirements.
Facilitate customer onboarding and enablement sessions, ensuring stakeholders comprehend how to configure, interpret, and integrate Elliptic tools into their existing workflows.
Deliver tailored advisory services related to crypto transaction monitoring, blockchain risk typologies, customer risk scoring, and regulatory obligations (e.g., Travel Rule, crypto AML).
Operational Execution
Own and manage client engagements, tracking all operational aspects to ensure timely delivery of scoped project milestones within agreed timelines and service level agreements (SLAs), while providing transparent updates on progress, issues, and risks.
Collaborate with Sales, Customer Success, and Product teams to facilitate a seamless transition from sales to go-live, and contribute to feedback loops for product enhancement.
Provide project coordination including agenda planning, documentation, follow-ups, and managing action items for implementation and service delivery engagements.
Knowledge Development & Methodology
Contribute to the continuous improvement of delivery methodologies and playbooks by sharing insights and lessons learned from client interactions.
Stay informed on the latest trends in crypto compliance, typologies, and regulatory changes that could influence client compliance frameworks or product usage.

