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Program Manager and Training Lead

CGS FederalBoston, MA
On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications:- Proven experience in program management and training development.- Strong collaboration and communication skills.- Ability to anticipate the needs of various stakeholders.- Proficiency in creating engaging training materials and user-friendly documentation.- Familiarity with government processes is a plus.

About the job

Program Manager and Training Lead
Employment Type: Full Time
Department: Project Management

At CGS Federal, we are on the lookout for an innovative and dedicated Program Manager and Training Lead. In this pivotal role, you will be responsible for designing, developing, and delivering training programs tailored for both internal and external audiences, specifically for our esteemed government client.

CGS Federal is a dynamic organization that unites driven, skilled, and creative professionals to tackle the most pressing challenges faced by the government using state-of-the-art technology. We are passionate about fostering government innovation and value collaboration amongst our team. Our supportive environment encourages professional growth through various development opportunities, making CGS a great place to advance your career.

Key Responsibilities:
- Collaborate with the transformation readiness team to review and finalize draft Training Plans.
- Design, develop, and deliver comprehensive and role-specific training as outlined in the VCF Transformation Training Plan, utilizing system integrator-provided test scenarios and screenshots.
- Create and co-deliver VCF Substantive training for staff covering the complete claims lifecycle processes, incorporating curriculum and materials related to policies, claim review, administration, quality control, and payment.
- Develop user-friendly, professional-quality graphics and communication media for How-To Guides, website content, and other resources to effectively inform the public, law firms, and VCF staff about VCF Transformation and associated process and system changes.
- Partner with the VCF team and system integrator to provide staff support during the transition, ensuring a smooth rollout of the transformed claim review and operational processes, while coordinating the overall training schedule.

About CGS Federal

CGS Federal is committed to bringing together talented and innovative professionals who are eager to address the government's most challenging problems using advanced technology. Our culture fosters collaboration and supports professional growth through continuous learning opportunities.

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