Program Manager - AI Help Experience

Role overview Pexa is hiring a People Experience Operations Lead based in Melbourne. This role manages the day-to-day operations of the People Experience team, focusing on smooth processes that support every stage of the employee journey. What you will do Oversee and improve operational processes within the People Experience function Support initiatives that build a positive workplace culture Work closely with colleagues to ensure a consistent experience for a diverse workforce Location This position is based in Melbourne.

Join AKQA, a part of WPP, as a Lead Experience Designer, where our Experience Design discipline defines the cutting edge of innovation, creativity, and craftsmanship. In this pivotal role, you will envision the future and help create impactful digital experiences for leading brands that are intuitive, engaging, and emotionally resonant.As a Lead Experience Designer, you will be at the forefront of designing digital experiences that seamlessly blend imagination with technology and cultural insights, resulting in meaningful products and services. Collaborating with a diverse team of strategists, visual designers, UX architects, and researchers, you will influence online platforms, design systems, mobile applications, and new digital experiences. By setting a positive example, you will mentor fellow designers, motivate clients, and deliver groundbreaking work.At AKQA, you will thrive within an innovative and inclusive culture, working alongside some of the most talented professionals in their fields. We offer opportunities for personal and professional growth within a creative and technologically advanced team, emphasizing continuous development. Our hybrid work model promotes flexibility and work-life balance, ensuring you can pursue your career aspirations while maintaining a healthy personal life.

Join us in leveraging technology to create a significant positive impact on the environment!Kraken is at the forefront of pioneering global advancements in the energy sector.As a forward-thinking technology firm, we are dedicated to developing a smart and sustainable energy ecosystem. Our innovative solutions enhance renewable generation, create a more sophisticated grid, and empower utilities to deliver outstanding customer experiences. Our operating system for energy is revolutionizing the industry worldwide, benefiting everyone involved.Now is an exhilarating time in the energy landscape. Help us shape a sustainable future and make a tangible difference!Kraken CustomerOur mission: to build the most advanced AI-driven platform for energy management. We focus on optimizing resources and delivering exceptional customer experiences through sophisticated Customer Information Systems (CIS), billing, meter data management, CRM, and AI-enhanced communications. Kraken is leading the charge of innovation in the energy sector.Why this matters: the energy landscape of the future will be vastly different from what we know today. We must not only envision this future but actively construct it now.Our TeamMembers of the Kraken Tech team embody our values; we prioritize decisions driven by simplicity, customer benefit, and efficiency. We are passionate about how Kraken can transform the lives of customers and operations teams in other companies, and we firmly believe that Kraken is an essential tool in addressing the climate crisis. We are fundamentally reshaping how energy companies operate, placing customer satisfaction and cost efficiency at the forefront with a talented workforce, advanced technology, and innovative practices.Who We're SeekingWe are on the lookout for an exceptional mid-level Client Delivery Lead with experience collaborating with technical stakeholders (developers, QA, solution architects) within the Australian energy sector. If you are passionate about enhancing customer experiences, developing outstanding products, harnessing technology, and uniting teams to discover solutions, then you’ve found your ideal role!Our organization values flat hierarchies and agility, and we aim to maintain this structure. We seek hands-on Client Delivery Leads who can bolster our capabilities across the business with Kraken and other partners as we continue to expand. Our Delivery Leads are tasked with solving complex challenges with innovative products.

The Manager, Customer and Employee Experience at Qantas Group focuses on strengthening how customers and employees interact with the company. This position leads projects designed to improve engagement, satisfaction, and loyalty across both groups. Role overview This manager guides efforts to enhance the overall experience for customers and employees. Collaboration with teams from different parts of the business is central to the work, ensuring that new ideas and solutions are put into practice effectively. Key responsibilities Lead initiatives that support higher engagement and satisfaction for customers and employees Work closely with cross-functional teams to implement new solutions Develop strategies that support Qantas Group’s commitment to excellent service and a positive workplace Impact Success in this role directly supports Qantas Group’s mission to deliver outstanding service and foster a thriving workplace culture.

Join carsales as the Head of People, where you will lead our People and Culture department on a 12-month fixed term contract. In this pivotal role, you will oversee talent acquisition, employee engagement, and organizational development initiatives.

Join Amber Electric as a Customer Operations Manager for our dynamic Voice Team! In this role, you will be pivotal in enhancing our customer experience, leading a dedicated team to ensure seamless communication and exceptional service delivery. You will drive operational excellence, optimize workflows, and contribute to strategic initiatives that elevate our customer support function.Your leadership will empower the team to excel in handling customer inquiries, resolving issues efficiently, and fostering a culture of continuous improvement. Collaborate closely with cross-functional teams to refine processes that enhance our Voice operations.

We are seeking a talented Digital Experience Consultant with a strong background in service design and user experience (UX) to join our esteemed Digital Consultancy team in Australia and New Zealand (ANZ). This pivotal role is dedicated to empowering enterprise clients to realize their business and digital goals through strategic collaboration, actionable roadmap creation, and fostering the adoption of the Squiz Digital Experience Platform (DXP).In this role, you will engage directly with clients, often including heads of digital, IT leaders, or web managers from large organizations. Your primary focus will be to identify their needs, lead workshops that harmonize stakeholder interests, and translate their aspirations into executable strategies. This position requires a unique blend of creative, strategic, and analytical capabilities, coupled with a practical approach to implementing UX and service design methodologies within real-world parameters.This is a remarkable opportunity to influence how clients interact with and leverage the Squiz platform while also playing a key role in the advancement of our consulting services.

About the Role tal is hiring a Customer Experience Specialist in Melbourne. This position serves as the first point of contact for customers, handling inquiries, sharing product information, and resolving issues with care and efficiency. What You'll Do Respond to customer questions and requests Offer clear, accurate information about products Work to resolve customer concerns quickly Support a team focused on customer satisfaction Who This Role Suits This role fits individuals looking to build a career in customer service. Expect hands-on experience and the chance to strengthen communication skills while working with a team that values excellent service.

Accor Hotels in Melbourne seeks a Guest Experience Agent to join the front office team. This role is the first point of contact for guests, setting the tone for a welcoming and memorable stay from the moment they arrive. Key responsibilities Welcome guests upon arrival, assisting with check-in and check-out processes Answer questions and provide details about hotel amenities and local attractions Address guest concerns or issues promptly and with professionalism Collaborate with colleagues to ensure smooth and consistent service What we’re looking for Clear communication and strong interpersonal skills A focus on delivering excellent customer service Problem-solving ability and composure in busy situations Experience in hospitality or customer-facing roles is helpful

Join our dynamic product team at Squiz, where we are dedicated to developing a cutting-edge cloud-based Digital Experience Platform (DXP). Our platform encompasses essential features such as Content Management, Optimization tools, and comprehensive Platform services.We are on the lookout for a Software Engineer/Team Lead to become a vital part of our engineering team on a permanent basis. This unique role is designed to blend hands-on coding with team leadership responsibilities, striking a balance of approximately 50/50.We offer location flexibility! This position is open to all candidates located on the east coast of Australia, including Sydney, Melbourne, or Brisbane.This is a hybrid role, providing the freedom to work in a manner that suits your lifestyle.

Role Overview & ImpactJoin our dynamic team as a Customer Experience Specialist - Accounting, where you'll serve as a vital brand ambassador. Your mission is to deliver exceptional support and expert guidance to small business owners, bookkeepers, and accountants, helping them fully leverage the benefits of Xero. As a trusted business advisor, you will consistently provide high levels of customer satisfaction across all contact channels, skillfully solving problems and demonstrating how Xero adds value to their operations.You will engage in proactive outreach and reactive support, assisting both new and experienced users in maximizing their experience with Xero. This involves clear communication of outcomes, participation in proactive outreach campaigns, and utilizing your resources to offer empathetic and comprehensive solutions. Your resilience, adaptability, and passion for problem-solving will be key in this fast-paced environment.The Team & CollaborationOur Customer Experience team is dedicated to delivering top-notch support, aiming to become trusted advisors to our customers. Collaborating effectively across all departments at Xero, the team focuses on swiftly resolving customer inquiries through various channels.Current Focus AreasGuiding customers through accounting fundamentals while addressing support queries.Adapting to the evolving landscape of our Customer Experience strategy and the products we support.Leveraging tools and technologies, including Generative AI and case management applications like Salesforce, to enhance customer experiences.Striving for and achieving key performance metrics related to productivity, quality, and customer outcomes such as retention and utilization.Work ArrangementsThis position operates on a hybrid work model, requiring three days in the office, with Wednesday as a mandatory in-office day. You will have the flexibility to work from home for the remaining two days. Please note that the initial training period will require full attendance in the office for five days a week.

OpenTable connects diners and restaurants through technology, supporting over 60,000 partners worldwide. As part of Booking Holdings, OpenTable brings decades of experience to the hospitality industry, helping restaurants focus on their teams, guests, and business growth. Every team member at OpenTable contributes to a collaborative, hospitality-driven culture. The Melbourne office is part of a global network committed to excellence in workplace experience. Role Overview The Office Manager, Workplace Experience, creates a welcoming and productive in-office environment. This role covers a range of responsibilities: daily office operations, facilities management, event planning, and fostering a sense of connection among employees. Hospitality and attention to detail are central to the position. Contract type: 9-month fixed-term maternity leave cover, with potential to extend to 12 months. Schedule: Part-time, 60% (3 days per week) in the Melbourne office. Required days: Monday, Thursday, and half days on Tuesday and Wednesday. What You Will Do Work closely with the global Workplace network to share knowledge and support best practices. Support regional virtual communities and assist co-located offices as needed. Manage daily office functions, ensuring a clean, organized, and efficient workspace for employees and visitors. Handle vendor relationships, including managing contracts and sourcing new suppliers as needed. Coordinate onsite catering, including snacks and lunches for staff. Oversee office supplies, shipping, and mail distribution. Plan and execute office events, from setup and decoration to breakdown, working with IT for audiovisual needs. Maintain the office calendar and update Wiki pages with relevant information. Identify opportunities to improve the office environment, operational standards, and processes. Work with the Office Lead and Social Committee to manage the office budget for events, supplies, and catering. Collaborate with the Office Lead to prepare and present monthly house meetings.

Join our dynamic Voice Team as a Customer Experience Specialist at Amber Electric! In this role, you will be the first point of contact for our customers, providing exceptional support and guidance through various communication channels. You will be responsible for ensuring our customers have a seamless experience, addressing their inquiries, and resolving any issues promptly. Your passion for customer service and ability to empathize with customers will play a crucial role in enhancing their journey with Amber Electric.

Join WNS Global Services as an Operations Associate in Melbourne. In this role, you will be integral in streamlining processes, enhancing operational efficiency, and contributing to the overall success of our organization. We are seeking a motivated individual who thrives in a fast-paced environment and is eager to learn and grow within the company.

Join Dandy as a Dental Prosthetist specializing in removable solutions. In this pivotal role, you will enhance patient satisfaction by delivering high-quality dental prosthetic products and services. Your expertise will contribute to seamless operations and exceptional customer experiences.As a key member of our team, you will collaborate with dental professionals to ensure that our removable solutions meet the highest standards of quality and functionality. Your role will involve understanding patient needs, providing technical support, and contributing to product development.

Join Flexport as an Import & Export Operator, where you will play a crucial role in our supply chain management and logistics operations. You will work closely with clients and partners to facilitate the smooth movement of goods across international borders. Your responsibilities will include coordinating shipping schedules, managing documentation, and ensuring compliance with customs regulations.

Role Overview AECOM is hiring an Aviation Lead in Melbourne. This position leads aviation projects, guiding teams to deliver safe and efficient solutions. The role focuses on managing project delivery and supporting innovation within the aviation sector. What You Will Do Lead and manage aviation projects from planning through execution Oversee project teams to maintain high standards of safety and operational efficiency Support the development of new aviation solutions Collaborate with a diverse group of professionals across disciplines About the Team Work alongside colleagues with varied backgrounds, all focused on delivering results for clients in the aviation industry. The team values collaboration and strives for impactful outcomes on every project.

Role overview World View Enterprises, Inc. seeks a Business Operations Coordinator to join the Indo-Pacific department in Melbourne. The position centers on strengthening team collaboration and ensuring projects stay on track. Main responsibilities Coordinate daily operations for the Indo-Pacific department Assist with project management tasks Facilitate communication between teams to keep information clear and accessible Who succeeds in this role This position suits someone proactive and eager to help organizations operate more effectively. Adaptability and a strong commitment to supporting team goals are valued traits for success here.

Role overview KPMG Australia seeks a Salesforce Delivery Lead based in Melbourne. The role centers on leading teams through Salesforce solution implementations, making sure each project aligns with client objectives and delivers value. What you will do Guide and manage teams responsible for delivering Salesforce projects Collaborate directly with clients to understand their business requirements Align project goals with what clients expect and need Oversee the delivery process to help achieve strong project outcomes Team context This position sits within KPMG’s technology practice. The team focuses on delivering Salesforce solutions that help clients grow and transform their businesses.