Program Manager - AI Help Experience

Role Overview & ImpactJoin our dynamic team as a Customer Experience Specialist - Accounting, where you'll serve as a vital brand ambassador. Your mission is to deliver exceptional support and expert guidance to small business owners, bookkeepers, and accountants, helping them fully leverage the benefits of Xero. As a trusted business advisor, you will consistently provide high levels of customer satisfaction across all contact channels, skillfully solving problems and demonstrating how Xero adds value to their operations.You will engage in proactive outreach and reactive support, assisting both new and experienced users in maximizing their experience with Xero. This involves clear communication of outcomes, participation in proactive outreach campaigns, and utilizing your resources to offer empathetic and comprehensive solutions. Your resilience, adaptability, and passion for problem-solving will be key in this fast-paced environment.The Team & CollaborationOur Customer Experience team is dedicated to delivering top-notch support, aiming to become trusted advisors to our customers. Collaborating effectively across all departments at Xero, the team focuses on swiftly resolving customer inquiries through various channels.Current Focus AreasGuiding customers through accounting fundamentals while addressing support queries.Adapting to the evolving landscape of our Customer Experience strategy and the products we support.Leveraging tools and technologies, including Generative AI and case management applications like Salesforce, to enhance customer experiences.Striving for and achieving key performance metrics related to productivity, quality, and customer outcomes such as retention and utilization.Work ArrangementsThis position operates on a hybrid work model, requiring three days in the office, with Wednesday as a mandatory in-office day. You will have the flexibility to work from home for the remaining two days. Please note that the initial training period will require full attendance in the office for five days a week.

Join our dynamic Voice Team as a Customer Experience Specialist at Amber Electric! In this role, you will be the first point of contact for our customers, providing exceptional support and guidance through various communication channels. You will be responsible for ensuring our customers have a seamless experience, addressing their inquiries, and resolving any issues promptly. Your passion for customer service and ability to empathize with customers will play a crucial role in enhancing their journey with Amber Electric.

About the Role tal is hiring a Customer Experience Specialist in Melbourne. This position serves as the first point of contact for customers, handling inquiries, sharing product information, and resolving issues with care and efficiency. What You'll Do Respond to customer questions and requests Offer clear, accurate information about products Work to resolve customer concerns quickly Support a team focused on customer satisfaction Who This Role Suits This role fits individuals looking to build a career in customer service. Expect hands-on experience and the chance to strengthen communication skills while working with a team that values excellent service.

The Manager, Customer and Employee Experience at Qantas Group focuses on strengthening how customers and employees interact with the company. This position leads projects designed to improve engagement, satisfaction, and loyalty across both groups. Role overview This manager guides efforts to enhance the overall experience for customers and employees. Collaboration with teams from different parts of the business is central to the work, ensuring that new ideas and solutions are put into practice effectively. Key responsibilities Lead initiatives that support higher engagement and satisfaction for customers and employees Work closely with cross-functional teams to implement new solutions Develop strategies that support Qantas Group’s commitment to excellent service and a positive workplace Impact Success in this role directly supports Qantas Group’s mission to deliver outstanding service and foster a thriving workplace culture.

Join Dandy as a Dental Prosthetist specializing in removable solutions. In this pivotal role, you will enhance patient satisfaction by delivering high-quality dental prosthetic products and services. Your expertise will contribute to seamless operations and exceptional customer experiences.As a key member of our team, you will collaborate with dental professionals to ensure that our removable solutions meet the highest standards of quality and functionality. Your role will involve understanding patient needs, providing technical support, and contributing to product development.

Join AKQA, a part of WPP, as a Lead Experience Designer, where our Experience Design discipline defines the cutting edge of innovation, creativity, and craftsmanship. In this pivotal role, you will envision the future and help create impactful digital experiences for leading brands that are intuitive, engaging, and emotionally resonant.As a Lead Experience Designer, you will be at the forefront of designing digital experiences that seamlessly blend imagination with technology and cultural insights, resulting in meaningful products and services. Collaborating with a diverse team of strategists, visual designers, UX architects, and researchers, you will influence online platforms, design systems, mobile applications, and new digital experiences. By setting a positive example, you will mentor fellow designers, motivate clients, and deliver groundbreaking work.At AKQA, you will thrive within an innovative and inclusive culture, working alongside some of the most talented professionals in their fields. We offer opportunities for personal and professional growth within a creative and technologically advanced team, emphasizing continuous development. Our hybrid work model promotes flexibility and work-life balance, ensuring you can pursue your career aspirations while maintaining a healthy personal life.

Role Overview Amber Electric is looking for a Customer Service Specialist (Casual) focused on supporting vulnerable customers. This role is based in Melbourne. The position centers on delivering thoughtful, reliable assistance to individuals who need extra care. What You Will Do Connect with customers through different channels, including phone, email, and chat. Listen carefully to customer concerns and respond with empathy and professionalism. Work to understand each customer’s unique situation and ensure their needs are addressed. About the Team Join a group committed to making energy more accessible and manageable for everyone, especially those who need additional support.

Fever is a tech platform dedicated to culture and live entertainment, aiming to make these experiences accessible to everyone. By combining technology and data, the company helps people find memorable live events and assists event creators in reaching wider audiences. Fever’s reach extends to more than 300 million users each month across over 55 countries, with partnerships that include Netflix, F.C. Barcelona, and Primavera Sound. Role overview The Senior Customer Lifecycle Specialist manages the activation of customer data to shape and deliver CRM strategies. This role involves designing and executing communication plans that use channels such as email, push notifications, and in-app messaging. Choosing the right channel for each audience and campaign is a key part of the work. Location This position is based in Melbourne.

Join Amber Electric as a Customer Operations Manager for our dynamic Voice Team! In this role, you will be pivotal in enhancing our customer experience, leading a dedicated team to ensure seamless communication and exceptional service delivery. You will drive operational excellence, optimize workflows, and contribute to strategic initiatives that elevate our customer support function.Your leadership will empower the team to excel in handling customer inquiries, resolving issues efficiently, and fostering a culture of continuous improvement. Collaborate closely with cross-functional teams to refine processes that enhance our Voice operations.

We are seeking a talented Digital Experience Consultant with a strong background in service design and user experience (UX) to join our esteemed Digital Consultancy team in Australia and New Zealand (ANZ). This pivotal role is dedicated to empowering enterprise clients to realize their business and digital goals through strategic collaboration, actionable roadmap creation, and fostering the adoption of the Squiz Digital Experience Platform (DXP).In this role, you will engage directly with clients, often including heads of digital, IT leaders, or web managers from large organizations. Your primary focus will be to identify their needs, lead workshops that harmonize stakeholder interests, and translate their aspirations into executable strategies. This position requires a unique blend of creative, strategic, and analytical capabilities, coupled with a practical approach to implementing UX and service design methodologies within real-world parameters.This is a remarkable opportunity to influence how clients interact with and leverage the Squiz platform while also playing a key role in the advancement of our consulting services.

Accor Hotels in Melbourne seeks a Guest Experience Agent to join the front office team. This role is the first point of contact for guests, setting the tone for a welcoming and memorable stay from the moment they arrive. Key responsibilities Welcome guests upon arrival, assisting with check-in and check-out processes Answer questions and provide details about hotel amenities and local attractions Address guest concerns or issues promptly and with professionalism Collaborate with colleagues to ensure smooth and consistent service What we’re looking for Clear communication and strong interpersonal skills A focus on delivering excellent customer service Problem-solving ability and composure in busy situations Experience in hospitality or customer-facing roles is helpful

OpenTable connects diners and restaurants through technology, supporting over 60,000 partners worldwide. As part of Booking Holdings, OpenTable brings decades of experience to the hospitality industry, helping restaurants focus on their teams, guests, and business growth. Every team member at OpenTable contributes to a collaborative, hospitality-driven culture. The Melbourne office is part of a global network committed to excellence in workplace experience. Role Overview The Office Manager, Workplace Experience, creates a welcoming and productive in-office environment. This role covers a range of responsibilities: daily office operations, facilities management, event planning, and fostering a sense of connection among employees. Hospitality and attention to detail are central to the position. Contract type: 9-month fixed-term maternity leave cover, with potential to extend to 12 months. Schedule: Part-time, 60% (3 days per week) in the Melbourne office. Required days: Monday, Thursday, and half days on Tuesday and Wednesday. What You Will Do Work closely with the global Workplace network to share knowledge and support best practices. Support regional virtual communities and assist co-located offices as needed. Manage daily office functions, ensuring a clean, organized, and efficient workspace for employees and visitors. Handle vendor relationships, including managing contracts and sourcing new suppliers as needed. Coordinate onsite catering, including snacks and lunches for staff. Oversee office supplies, shipping, and mail distribution. Plan and execute office events, from setup and decoration to breakdown, working with IT for audiovisual needs. Maintain the office calendar and update Wiki pages with relevant information. Identify opportunities to improve the office environment, operational standards, and processes. Work with the Office Lead and Social Committee to manage the office budget for events, supplies, and catering. Collaborate with the Office Lead to prepare and present monthly house meetings.

Role overview Pexa is hiring a People Experience Operations Lead based in Melbourne. This role manages the day-to-day operations of the People Experience team, focusing on smooth processes that support every stage of the employee journey. What you will do Oversee and improve operational processes within the People Experience function Support initiatives that build a positive workplace culture Work closely with colleagues to ensure a consistent experience for a diverse workforce Location This position is based in Melbourne.

Join the dynamic team at easygo as a CRM Specialist in Melbourne, Australia! In this pivotal role, you will leverage your expertise to manage and optimize our customer relationship management systems. Your insights will drive customer engagement and retention strategies, ensuring that easygo continues to provide exceptional service and value to our clients.

Pexa is seeking a Customer Support Specialist based in Melbourne. This role centers on helping customers resolve their inquiries while maintaining a high standard of service. Role overview As a Customer Support Specialist, the focus is on responding to customer questions and concerns. Clear communication and a problem-solving mindset are key to success in this position. Each interaction offers a chance to strengthen relationships and support Pexa's reputation for quality service. What you will do Assist customers with their inquiries by providing accurate and timely information Offer effective solutions to resolve customer issues Build and maintain positive relationships with customers through thoughtful communication Requirements Strong communication skills Ability to address customer needs with empathy and efficiency Commitment to delivering excellent service

At Brandwatch, we empower individuals to create significant impact. Here, your voice resonates, your ideas are appreciated, and your distinct viewpoint drives our shared success. As a member of our global team, you'll flourish in a culture that promotes curiosity, collaboration, and innovative thinking, all while contributing meaningfully to the brands we support.Join us in redefining the future of communication and in fostering genuine connections that resonate. Whether you're tackling intricate challenges or spearheading innovative solutions, your personal growth is integral to our success. Together, we will initiate the conversations of the future.Make your mark at Brandwatch. Be seen, be understood, be yourself.The Onboarding team consists of global product specialists dedicated to helping clients transform social data into actionable insights that inform strategic business decisions. We offer a customized and scalable data and visualization ecosystem, alongside educational programs that equip customers with the knowledge and skills to effectively utilize Brandwatch and leverage social intelligence throughout their organizations.This position primarily involves consulting and coordinating efforts among various internal and external teams to ensure the successful planning, execution, and implementation of comprehensive solutions across the Brandwatch product portfolio.Who We’re Looking ForWe are in search of a Senior Onboarding Specialist who will enhance customer experiences and secure long-term success with our platform. In this role, you will serve as a strategic partner, collaborating with enterprise clients, crafting tailored onboarding strategies, and promoting the adoption of the Brandwatch suite. If you thrive in a dynamic, consultative role and are passionate about helping clients maximize their investment, we would love to hear from you!

Role Overview HomeMade, part of Attain Healthtech Group, is hiring a Payments and Claims Specialist. This full-time role is open in Sydney, Brisbane, and Melbourne. The position focuses on supporting the aged care sector by handling payments and claims processes that help older adults manage their care services with confidence. What You Will Do Process high volumes of data entry related to payments and claims Maintain accurate and up-to-date customer profiles Work closely with customer service teams to resolve questions from clients and service providers Deliver prompt, reliable support to ensure a smooth experience for users Impact This role directly supports older individuals by helping them access and manage care services. The work contributes to a platform that enables thousands to build personalized support plans and make the most of their funding. About the Team Join a group committed to improving lives through technology and service. The team values collaboration and aims to make a real difference in the aged care community.

MYOB Group Limited is looking for a Sales Specialist (Acquisition) based in Melbourne, Australia. The main goal in this position is to expand the company’s customer base by finding and connecting with new clients. Success depends on understanding each client’s business needs and clearly communicating how MYOB’s solutions can make a difference for them. Key responsibilities Connect with prospective clients and introduce MYOB’s range of products and services Listen closely to business needs and adapt recommendations for each client Identify new opportunities in the market to drive customer acquisition Develop and maintain strong client relationships throughout the sales process What to expect MYOB values a supportive and collaborative approach. This role provides an opportunity to build sales expertise and grow your career within a company focused on continuous improvement and innovation.

At Cision, we are dedicated to empowering individuals to drive impactful change. Here, your voice matters, your ideas are appreciated, and your unique insights contribute to our shared success. As a member of our global team, you will flourish in an environment that promotes curiosity, teamwork, and innovation, all while making significant contributions to the brands we support. Join us in redefining the future of communication and cultivating meaningful connections. Whether you are tackling complex challenges or pioneering innovative solutions, your growth is integral to our success, and together, we will create the dialogues of the future. Empower your impact at Cision. Be seen, be understood, be you. Our Onboarding team comprises global product experts committed to helping customers transform social data into actionable insights that guide strategic business decisions. We offer clients a customized and scalable data and visualization ecosystem and educational programs that equip them with the knowledge and skills to confidently leverage Brandwatch and harness social intelligence across the enterprise. In this role, you will primarily consult and coordinate with various internal and external teams to ensure the seamless planning, execution, and implementation of large-scale solutions across the Brandwatch product suite. Who We’re Looking For We are looking for a Senior Onboarding Specialist who will enhance customer experiences and ensure long-term success with our platform. You will serve as a strategic partner, collaborating with enterprise clients, crafting tailored onboarding solutions, and driving adoption of the Brandwatch suite. If you thrive in a dynamic, consultative role and are passionate about helping customers maximize their investment, we would love to hear from you!