Professional Services Strategy & Operations Manager

OpenGov stands at the forefront of AI and ERP solutions tailored specifically for local and state governments across the U.S. With over 2,000 municipal entities—including cities, counties, state agencies, and educational districts—entrusting their operations to the OpenGov Public Service Platform, we empower these organizations to enhance efficiency, embrace change, and bolster public confidence. Our suite of industry-leading products encompasses enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, as well as transparency and open data. These innovative solutions are unified within the OpenGov ERP, enabling public sector organizations to prioritize effectively and maximize ROI with every decision made. Discover our mission to facilitate more effective and accountable governance and our vision for high-performance government in every community at OpenGov.com.Job Summary:As a pivotal member of our team, the Manager will operate under the guidance of a Professional Services Director or Senior Manager, leading a dynamic group of Implementation Analysts and/or Implementation Consultants. Your primary responsibility will be to ensure the timely and budget-conscious deployment of OpenGov solutions, achieving high levels of customer satisfaction. This role demands not only leadership and oversight but also a robust technical skill set, particularly in data preparation, workflow documentation, and product configuration. You will play a critical role in mentoring your team on technical problem-solving, maintaining quality implementation standards, and collaborating cross-functionally to enhance delivery efficiency.Responsibilities:Lead, coach, and mentor a team of Implementation Analysts and/or Implementation Consultants, cultivating a strong team culture, accountability, and ongoing professional development.Oversee the execution of high-quality customer implementations, guiding data requirements gathering, technical platform configuration, and administrator training.Assist team members in resolving technical issues pertaining to data formatting, system logic, and configuration workflows.Uphold consistency and quality in delivery by reinforcing implementation methodologies, process documentation, and technical standards.Provide hands-on support for complex projects, offering insights on data transformation strategies and workflow optimization.Gain an understanding of customer challenges and collaborate with cross-functional teams to simplify, enhance, and automate existing processes that will improve customer experiences.

Join OpenGov, the premier provider of AI and ERP solutions tailored for state and local governments across the U.S. Over 2,000 entities, including cities, counties, and school districts, trust the OpenGov Public Service Platform to enhance their operational efficiency and build public confidence. Our industry-leading products encompass enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, as well as transparency and open data solutions. These offerings are seamlessly integrated within the OpenGov ERP, empowering public sector organizations to prioritize their goals and maximize ROI with every decision. Explore how we aim to drive effective and accountable governance across communities at OpenGov.com.Job Summary:As the Manager II of Professional Services, you will report to the Director of Professional Services or the Senior Professional Services Manager. You will lead a dynamic team, ensuring the successful deployment of projects while maintaining on-time delivery, budget adherence, and high customer satisfaction. This role requires translating strategic initiatives into actionable operational processes, overseeing multiple complex projects, and promoting cross-departmental collaboration. Additionally, you will focus on team development, portfolio management, and process enhancement to align with our organizational objectives.Responsibilities:Lead and mentor a diverse team, including Project Managers and Implementation Consultants, ensuring effective recruitment, coaching, and performance management.Translate strategic goals into operational processes that drive team and cross-functional success.Develop and execute strategic plans that align with organizational objectives.Manage a portfolio of implementation projects, including complex technical deployments, and support team members in specific product domains.Proactively identify and mitigate project and customer risks, maintaining strong relationships and momentum through site visits as needed.Conduct portfolio forecasting and analyze trends affecting project efficiency while closely monitoring budget health and delivery timelines.Collaborate with leadership to ensure team skills meet our evolving business needs and foster professional growth.

Manager, Professional Services About This Role As the Manager of Professional Services at FourKites, you will spearhead and nurture a talented team of Implementation Managers dedicated to executing large-scale transformations for our Global 1000 clientele. Your mission is to empower these organizations to fully leverage the capabilities of FourKites' AI-driven supply chain visibility platform. This pivotal role merges effective people leadership with operational excellence and strategic customer engagement, ensuring your team consistently delivers top-tier implementations while enhancing the customer journey. You will be responsible for the performance and professional development of your team, the health and predictability of the implementation program, and ensuring that our implementation practices align with FourKites' overarching go-to-market strategies. As AI technology increasingly influences our customers' operations and the value derived from our platform, you will ensure your team is fully prepared to guide enterprises through this transformative process. Core Responsibilities Team Leadership & Development Recruit, onboard, and cultivate a team of Implementation Managers, fostering a high-performance culture centered on customer advocacy, accountability, and continuous improvement. Provide ongoing coaching, performance management, and career development support for team members across diverse skill levels and tenures. Establish and uphold team standards for implementation quality, communication with customers, and project rigor. Conduct regular one-on-one meetings, team gatherings, and structured feedback sessions to ensure alignment at both individual and team levels. Program Operations & Execution Oversee portfolio-level visibility into active implementations, ensuring projects remain on schedule, risks are identified early, and escalations are managed promptly and effectively. Define and sustain standardized implementation methodologies, playbooks, and delivery frameworks utilized across the team. Collaborate with team members on intricate, high-stakes implementations, providing guidance on stakeholder strategies, scope management, and executive engagement as necessary. Monitor and report on key implementation metrics (time-to-value, customer satisfaction, adoption milestones) and leverage data to drive program-wide enhancements. Cross-Functional Partnership Act as the primary liaison between the Implementation team and other functions, including Sales, Customer Success, Product, and Technical Services, ensuring seamless collaboration and communication.

About UsThe Museum of Ice Cream is a vibrant and inclusive destination designed to bring your sweetest fantasies and sugar-filled daydreams to life, both online and in person. We believe in the magic of creativity and aim to create a space where childlike wonder and inclusive environments thrive. At the Museum of Ice Cream, ice cream serves not just as a treat but as a catalyst for change and a means to ignite the creative spirit within everyone. Our universe is filled with endless possibilities just waiting for you to explore.The Flavor ProfileAs a Service Ambassador, you will play a crucial role in delivering operational excellence across various areas, including back of house, food and beverage service, programming, events, and guest service support at the Museum of Ice Cream. Your focus will be on ensuring efficiency, maintaining high standards, and providing seamless service that enhances daily operations. If you have a passion for hospitality and a desire to create unforgettable moments through friendly service and efficient operations, this role is perfect for you!Your Day-to-Day Responsibilities:Service Excellence: Engage with guests and team members, providing personalized support throughout the museum to ensure an outstanding experience.Facilities Maintenance: Adhere to food handling, cleanliness, and sanitation guidelines to guarantee all areas meet safety and brand standards.Food Preparation: Organize supplies and prepare food and beverage components to enrich the guest experience and support museum operations.Ice Cream & Treat Delivery: Serve ice cream and treats efficiently while upholding high standards of presentation, safety, and cleanliness.Set-Up & Close Down: Prepare and maintain guest-facing areas, ensuring all stations, spaces, and exhibits are stocked, clean, and organized.Event & VIP Setup: Assist in setting up for special events and VIP experiences, providing exceptional and personalized service to high-profile guests.Perform Other Duties: Carry out additional responsibilities as assigned by management.Cross-Training Potential: Enjoy the opportunity to be trained in Show Team functions, allowing you to contribute to interactive guest experiences and performances as needed.

OpenGov creates AI and ERP solutions tailored for local and state governments across the United States. Over 2,000 public sector organizations, including cities, counties, state agencies, school districts, and special districts, use the OpenGov Public Service Platform to improve operations, address challenges, and strengthen public trust. The platform covers areas such as enterprise asset management, procurement, contract management, accounting, budgeting, billing, revenue management, permitting, licensing, transparency, and open data. All products connect within the OpenGov ERP, supporting agencies as they prioritize and maximize the value of their decisions. More details about the company’s mission and vision for accountable, high-performance government can be found at OpenGov.com. Role overview The Manager of Professional Services (Solution Consultant) oversees the scoping process for Solution Consultants and reports directly to the Professional Services Director. This position plays a key role in ensuring that professional services engagements are scoped accurately and on time, which supports successful project implementations and strong customer satisfaction. Key responsibilities Lead and develop the scoping process for Solution Consultants involved in professional services engagements. Ensure all scoping activities are detailed, timely, and set the foundation for effective project delivery. Translate organizational objectives into scalable scoping processes and operating models. Drive team development and continuous process improvement to align with company goals. Take ownership of the quality, effectiveness, and scalability of the scoping function, with attention to its impact on project delivery and customer outcomes. Use strong critical thinking and project management skills, particularly when dealing with ambiguity or changing requirements. Location This position is based in Chicago, Illinois (US).

At Ripple, we are pioneering a future where value transfers as seamlessly as information does today. Our innovative crypto solutions cater to financial institutions, businesses, governments, and developers, enhancing the global financial landscape and fostering greater economic equality and opportunities worldwide. Join us to engage in meaningful work and develop your skills alongside a supportive team.If you are eager to witness your impact and unlock remarkable career advancement, we invite you to join us in creating tangible value in the world.THE WORK:Ripple Treasury (previously GTreasury) stands at the forefront of integrated SaaS treasury and risk management solutions for the modern treasurer. Utilizing cutting-edge technology, Ripple Treasury empowers organizations on their journey toward strategic treasury management, offering complete visibility into cash, liquidity, payments, and financial risk management.We are currently seeking a Professional Services Consultant to become a vital part of our team. In this role, you will oversee the design and analysis of customer requirements related to the Financial Instruments module of our Treasury management system, ensuring that implementation aligns with these requirements on schedule and within budget.WHAT YOU’LL DO:Facilitate discovery sessions to gather technical requirements and business processes concerning the management of clients' financial instruments portfolios, including debt instruments, derivatives, and investments.Thoroughly document and understand the complete scope of implementation requirements.Communicate design rationale and functional strategy to effectively achieve objectives.Serve as a Subject Matter Expert (SME) for financial instruments and risk, providing training to both clients and internal teams on the module and market best practices.Contribute to the solution's construction and implementation.Assist in supporting and troubleshooting delivered solutions during implementation.Ensure projects adhere to specifications and budgetary constraints.Exceed client expectations in product setup and service delivery.Provide Tier 2 support for escalated client issues related to financial instruments.Identify up-selling opportunities and direct them to appropriate channels.

What Awaits You:Exclusive Employee Benefits: Unlock special discounts at Fairmont Chicago and Accor properties worldwide for you and your family.Free Meals: Savor complimentary meals at our on-site employee cafeteria.Impactful Contributions: Play a vital role in our Corporate Social Responsibility initiatives.Endless Opportunities for Growth: Discover a roadmap for career advancement within Fairmont Chicago and beyond—your potential is limitless!Your Role: Fostering Culinary ExcellenceAre you ready to elevate your culinary career on a world-class stage? Join our dynamic culinary team and take your skills to new heights.Your Responsibilities:Maintain effective communication with Chefs and Sous Chefs.Prepare menu items according to recipes and yield guides, adhering to departmental standards.Ensure cleanliness, sanitation, and organization of assigned work areas.Adhere to hotel break policies and grooming standards.Follow proper storage procedures as outlined by health regulations and hotel guidelines.Report maintenance needs to the Chef.Keep kitchen work areas stocked with necessary tools, supplies, and equipment.Anticipate and respond promptly to guests’ needs, regardless of the time or busyness.Demonstrate comprehensive knowledge of departmental policies, procedures, and standards.Check kitchen printers to ensure they are operational and stocked with paper.Assist in service on the line as needed.Exhibit flexibility to work across all culinary areas within the hotel.Communicate shortages to the Chef to prevent running out of items.Adhere to kitchen policies, procedures, and safety standards for handling food.Follow the hotel's time and attendance policy.Perform other duties as assigned.Compensation: $28.05 per hour

Ripple is looking for a Professional Services Consultant to join the team in Chicago, Illinois. This position centers on helping clients achieve their goals by implementing Ripple’s services and driving ongoing improvements. Collaboration with colleagues across the company is a key part of the role. Key responsibilities Coordinate with cross-functional teams to deliver Ripple’s services to clients Guide clients through the implementation process and strive for strong client satisfaction Identify, analyze, and resolve issues as they come up during projects Continuously refine processes to better serve client needs Location This role is based in Chicago, Illinois, United States.

J. S. Held LLC seeks a Finance Transformation Lead based in Chicago. This position centers on shaping and refining financial strategies and processes within the professional services sector. The Finance Transformation Lead works alongside teams across the company to strengthen financial operations and contribute to improved service delivery. Key responsibilities Work with colleagues from multiple departments to pinpoint and implement enhancements in financial workflows. Lead efforts to streamline processes and increase efficiency in finance-related tasks. Support projects that enhance service delivery and contribute to higher client satisfaction. Role impact This position plays a central role in driving change throughout financial operations, supporting J. S. Held LLC in delivering stronger results for clients and internal teams.

Join Gong.io as a Senior Outcomes Architect in our Professional Services Sales team. In this role, you will leverage your expertise to drive strategic initiatives that enable our clients to maximize their outcomes through our cutting-edge solutions. You will collaborate with cross-functional teams to define and implement best practices, ensuring the successful deployment of our services.As a key player in the organization, you will engage directly with clients, providing insights and tailored recommendations to enhance their experience and success with Gong.io. If you are passionate about transforming customer journeys and delivering measurable results, we want to hear from you!

Join our dynamic team at O'Hagan Meyer as a Professional Development Coordinator. In this pivotal role, you will be responsible for designing and implementing professional development programs that empower our employees to achieve their full potential. You will collaborate with various departments to assess training needs, develop engaging learning materials, and facilitate workshops that enhance skill sets.Your contributions will directly support our mission to foster a culture of continuous learning and growth within the organization. If you are passionate about employee development and possess a strong understanding of adult learning principles, we encourage you to apply.

Join CGS Federal as a Senior Data Specialist IIEmployment Type: Full-Time, ExperiencedDepartment: eDiscoveryCGS Federal is actively searching for a highly skilled Senior Data Specialist II with profound expertise in litigation discovery processes to support the EDRM workflow for a significant Federal agency project.At CGS Federal, we unite driven, talented, and innovative individuals to tackle the most pressing challenges faced by the government using state-of-the-art technology. We are looking for candidates who are eager to contribute to government innovation, value teamwork, and can proactively address the needs of their colleagues. We pride ourselves on fostering a supportive environment where our employees can thrive and achieve professional growth through diverse learning opportunities.Key Responsibilities:- Conduct file manipulation, data loading, conversion services, database indexing, and perform quality assurance checks on data loads.- Develop, assess, and enhance methodologies and procedures for file manipulation compatible with COTS products and litigation support applications.- Ensure that incoming productions comply with the relevant ESI specifications.- Execute advanced tasks related to data export from contractor and client databases, including identifying data for export, confirming redactions and other markups, ensuring compliance with ESI specifications, and conducting quality checks on exported data.- Provide support to client attorneys, investigators, and paralegals by tracking and processing incoming documents, managing document review databases, producing documents for opposing parties in litigation, and maintaining records of produced documents. Applications include Everlaw, Relativity, and others.

Role overview RR Donnelley is hiring a Client Service Professional to support healthcare clients in Chicago. The position involves providing attentive service and ensuring requests from healthcare organizations are managed accurately and on time. What you will do Act as the primary contact for healthcare clients, responding to their questions and needs. Collaborate with internal teams to coordinate solutions and help achieve client satisfaction. Uphold a high standard of service with strong attention to detail and timely responses.

Join our dynamic team at dstaff as a Registered Nurse II in the Operating Room! In this vital role, you will provide exceptional patient care during surgical procedures, ensuring a safe and sterile environment. You will collaborate with a dedicated team of healthcare professionals to deliver high-quality surgical services and support patients throughout their surgical journey.

Role overview Senior Lifestyle seeks a Housekeeper in Chicago to help maintain a clean and comfortable setting for residents. This position plays a key part in supporting a safe and welcoming atmosphere for seniors. What you will do Keep resident rooms and shared spaces clean and orderly Help ensure a hygienic environment for everyone in the community Provide consistent cleaning services that contribute to residents’ comfort and well-being Who we are Senior Lifestyle focuses on quality care and a supportive environment for seniors living in Chicago.

Join the prestigious Point72 Academy as an Investment Analyst in our 2026-2027 program designed for experienced professionals. This program provides a unique opportunity to enhance your analytical skills, gain insights into investment strategies, and collaborate with seasoned experts in the financial sector.At Point72, you will immerse yourself in a dynamic learning environment that challenges you to think critically and creatively. Our commitment to excellence and innovation sets us apart, providing you with the tools and resources necessary to thrive in the competitive world of finance.

The Facilities Services Manager is essential for ensuring the safe, efficient, and cost-effective operation of a diverse facilities portfolio across multiple states. This pivotal role involves the reception, prioritization, and assignment of maintenance work orders to both internal technicians and external vendors. The successful candidate will demonstrate exceptional coordination, communication, and operational oversight to align facilities services with the overarching organizational objectives and service standards.Key ResponsibilitiesOperations & DispatchEfficiently receive, prioritize, and dispatch maintenance work orders based on urgency, location, technician availability, and business priorities.Coordinate internal maintenance technicians to ensure timely and effective service delivery.Manage external vendors as necessary to meet operational demands.Stakeholder & Cross-Functional CoordinationCollaborate with internal departments to facilitate smooth operations and prompt completion of maintenance requests.Act as the primary contact for maintenance-related inquiries, providing timely updates to internal stakeholders.Budget & Cost ManagementImplement best practices and standards to ensure cost-effective repairs and maintenance activities.Oversee inventory, materials, tools, equipment, and vehicle-related expenses.Review credit card usage and expenses to ensure adherence to company policies.Vendor & Performance ManagementMonitor and assess external vendor performance to ensure quality, responsiveness, and compliance with established standards.Contribute to the performance evaluation of internal maintenance staff by overseeing work quality and expense management.Reporting & DocumentationMaintain accurate records of service requests, work orders, and maintenance activities within the company’s maintenance management system.Generate and analyze reports on maintenance activities, identifying trends, risks, and opportunities for improvement through key performance indicators.Customer Service & Emergency ResponsePromptly and professionally address and resolve service inquiries or complaints.Coordinate and support emergency maintenance responses as required.Compliance & SafetyEnsure that all maintenance activities comply with company policies, safety regulations, and relevant industry standards.Fleet & Vehicle OversightManage and track service and maintenance requirements for technician vehicles to ensure reliability and readiness.

Join Stanley Consultants, a globally recognized engineering firm with a proud history of over a century in the industry. We are committed to fostering a culture of integrity, innovation, and sustainability. Our mission is to enhance client experiences while addressing the most pressing challenges of our time, creating a connected and enriched world for everyone. As an employee-owned company, we prioritize a People First approach that distinguishes us within the consulting engineering space. At Stanley, your contributions are valued, your professional growth is encouraged, and your achievements contribute to our collective success. With flexible work arrangements, competitive compensation, excellent benefits, and a strong community focus, Stanley Consultants is the ideal place to build a rewarding, long-term career.Job Title - Client Service ManagerLocation - Chicago, IL Job Type - HybridRequisition ID - 11163We are looking for a dynamic Client Service Manager (CSM) to spearhead business development and client engagement in our Water, Wastewater, and Water Resources sectors within the Chicago area and across Illinois, Wisconsin, and Michigan. This pivotal role is centered on generating new opportunities, cultivating client relationships, and designing comprehensive client solutions that utilize Stanley’s extensive service offerings.The ideal candidate will take on a key leadership role, enhancing Stanley’s market footprint in the Midwest by identifying emerging client needs, directing strategic pursuits, and securing project wins. This role is client-facing and growth-oriented, supported by dedicated delivery teams for project execution.

About UsMuseum of Ice Cream is a vibrant and inclusive brand that transports you into a realm of sweet fantasies and delightful daydreams, both online and in real life. We encourage everyone to embrace the magic of creativity and remind you that inclusive spaces truly exist. In our universe, ice cream serves as a catalyst for change and a means to awaken the creative spirit within us all.At MOIC, we thrive on imagination and offer a world full of opportunities for exploration and fun.Position OverviewAs a Facilities Technician (FT), you will play a key role in supporting our museum site, working closely with the Production, Construction, and Events teams under the guidance of the Facilities Manager (FM). Your responsibilities will include managing daily operations, addressing maintenance requests, and collaborating on larger projects. You will also participate in museum reset days, tackling equipment issues and assisting with repairs and maintenance during pre-opening and post-closing shifts. This position reports directly to the on-site Facilities Manager (FM).Your Responsibilities:Manage daily tasks outlined in the Daily Binder.Order and distribute cleaning supplies for the Clean Team as necessary.Repair outstanding items and anticipate facility needs for events and resets.Maintain prompt communication via email and Slack.Conduct weekly preventive maintenance, including painting, light plumbing/electrical work, and equipment diagnostics.Oversee weekly inventory of supplies delivered to Facilities Management.Handle shipping and receiving of facility supplies.Adhere to the Facilities uniform policy.Participate in fire watch duties when alarms are down.Organize storage and mechanical areas.Ensure exterior cleanliness and manage waste disposal.Maintain the hourly cleaning sheet.Work on weekends and have the flexibility for on-call duties.Ensure all checklists are completed and the museum is ready for visitors.Be available for early morning and late-night shifts as required.Complete and submit daily operational reports.