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Professional Services Consultant at Nexthink | Bengaluru

NexthinkBengaluru
Hybrid Full-time

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Experience Level

Mid to Senior

Qualifications

Bachelor's Degree in Computer Science or Computer Engineering preferred. At least 5 years of experience in technical consulting, analytics, and automation. In-depth knowledge of Digital Workplace and End-user computing principles. Experience with Digital Transformation projects, especially those related to End-User services. Proficient understanding of Microsoft Windows and MacOS environments and applications. Strong troubleshooting skills with a solid background in IT operations and ITIL methodologies. Ability to adapt quickly to new technologies in an autonomous environment. Excellent communication and teamwork capabilities. Passion for working in a dynamic, international, and collaborative environment while learning about emerging technologies. Practical knowledge of JSON, SQL, XML, Windows, and PowerShell.

About the job

Nexthink is seeking a dedicated Professional Services Consultant to enhance our Professional Services team. In this role, you will deliver strategic services to our valued Nexthink customers, ensuring they continuously derive value from our solutions across various operational domains.

Your primary focus will involve collaborating with a team of Service Delivery Managers and consultants to create advanced content within Nexthink. This position requires you to work closely with the Professional Services and Customer Success teams to ensure seamless implementation and support.

Your key responsibilities will include:

  • Analyzing and benchmarking customer data sets to extract actionable insights for operational enhancement.
  • Generating detailed analytical reports and conducting ticket analyses to propose effective action plans.
  • Providing solutions to common end-user computing issues, ensuring enterprises can resolve them efficiently.
  • Translating analytical findings into valuable content and solutions within Nexthink.
  • Understanding customer needs to recommend and implement Nexthink solutions adhering to industry best practices.
  • Creating advanced content for customers and managing testing, piloting, and production deployment.
  • Developing automation scripts (Remote Actions) utilizing Windows PowerShell.
  • Supporting customer initiatives related to Nexthink operations.
  • Maintaining and enhancing your technical knowledge and skills continuously.
  • Working within defined Service Levels (SLs).
  • Keeping up-to-date with product developments and releases necessary for your activities.

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About Nexthink

Nexthink is a pioneer in digital employee experience management software. Our innovative solutions provide IT leaders with unparalleled insights, empowering them to identify, diagnose, and resolve issues affecting employee productivity across diverse applications and networks before they become visible to users. With our proactive approach, Nexthink enables over 1,300 customers to enhance digital experiences for more than 18 million employees worldwide. Headquartered in Lausanne, Switzerland, and Boston, Massachusetts, we maintain a global presence with nine offices.

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