Production Support Analyst

Join our dynamic team as a Java & Cognos Support Analyst. In this role, you will be pivotal in ensuring the smooth operation and maintenance of our Java applications and Cognos reporting systems. You will collaborate with various departments to troubleshoot issues and implement improvements, all while enhancing user experience.

Join Accion Labs as a Java Support Analyst, where you will play a crucial role in assisting clients with technical issues related to Java applications. Your expertise will help ensure that our systems run smoothly and efficiently, contributing to the overall success of our projects.

Join Accion Labs as a Cognos Developer and play a crucial role in designing, developing, and implementing business intelligence solutions using IBM Cognos. You will collaborate with a dynamic team to provide data-driven insights that drive strategic decision-making.

Join our dynamic team as a Cognos Consultant at Accion Labs, where you will leverage your expertise in IBM Cognos to deliver insightful business intelligence solutions. In this role, you will work closely with clients to understand their data analysis needs, develop reporting solutions, and contribute to data-driven decision-making processes.

Join AvePoint as an Application Support Analyst!As a key member of our team, you will play a crucial role in ensuring the smooth operation and support of our production applications. Your expertise will contribute to enhancing our system performance and user satisfaction.Key Responsibilities:Monitor Production Systems: Utilize monitoring tools and dashboards to ensure optimal health and performance of our production applications.Incident Management: Proactively address and resolve application incidents, minimizing disruption to business operations while meticulously documenting incident details and resolutions.Root Cause Analysis: Analyze recurring issues, conduct thorough investigations, and implement corrective actions to prevent future occurrences.Collaboration: Work effectively with development, QA, and operations teams to swiftly identify and resolve application issues.Performance Tuning: Assess application performance and implement tuning strategies to enhance system efficiency.Deployment Support: Assist in deploying new releases and patches, ensuring minimal impact on production services.Documentation: Maintain thorough documentation of application support protocols, incident resolutions, and system configurations.User Support: Provide exceptional support to end-users and stakeholders, addressing queries and issues related to production applications.Continuous Improvement: Identify and recommend process improvements and automation opportunities to elevate the efficiency and reliability of application support.

Join our dynamic team at Accion Labs as a Java Business System Analyst, where you will leverage your technical expertise and analytical skills to create and enhance business solutions. In this pivotal role, you will collaborate with cross-functional teams to analyze business requirements, design innovative solutions, and ensure smooth implementation of Java-based systems.

Join our dynamic team at Accion Labs as a Java Business Systems Analyst. In this role, you will collaborate with stakeholders to gather requirements, analyze business needs, and design solutions that enhance our software systems. Your expertise in Java will be essential in implementing robust applications that drive business success.

About the Company:Avomind stands as a premier managed IT and cybersecurity provider in Australia and New Zealand, founded in 2015. With a global workforce exceeding 400 professionals, we serve as a pivotal technology partner, guiding organizations through the complexities of the modern threat landscape. Our expertise lies in integrating robust IT and cloud management with cutting-edge cybersecurity measures, ensuring compliance and remediation across diverse sectors.Our extensive capabilities in delivering comprehensive managed services—including infrastructure, security, cloud transformation, and modern workplace solutions—empower organizations to maintain productivity, resilience, and security in a rapidly changing environment.We excel in navigating intricate regulatory frameworks across industries such as finance, healthcare, legal, construction, not-for-profit, and manufacturing.About the Role:The IT Support Analyst plays a crucial role in delivering outstanding customer service and technical support—both remotely and on-site—to our clients. This position requires the establishment and maintenance of strong relationships, embodying the qualities of a trusted advisor.Key Responsibilities:Deliver comprehensive helpdesk/service desk support to all users.Provide IT and application support across the organization.Oversee and maintain all technological infrastructure.Manage relationships with third-party vendors and contractors.Conduct Asset Management tasks efficiently.Facilitate the implementation of new technologies.Focus on customer service excellence.Support and mentor IT Support Coordinators and technicians.Act as an escalation point for complex issues faced by IT Support Coordinators and Technicians.Role Outcomes:The IT Support Analyst will predominantly provide remote support under the supervision of the Support Team Lead and as part of a collaborative team.This role encompasses, but is not limited to:Engaging with customers via email and phone.Assisting with software installations and updates.Logging and categorizing service requests through the helpdesk system (ConnectWise).Resolving phone and email tickets in a timely and professional manner, emphasizing high-quality customer service.Staying informed on emerging technologies and participating in ongoing training and skill development.Handling more intricate technical challenges.Assisting in network and server management.Taking ownership of customer environments and providing specialized expertise.Maintaining confidentiality to protect the organization’s integrity.Upholding the company’s values in all interactions.

Join our dynamic team at Accion Labs as a Java Team Lead / Business Analyst! In this pivotal role, you will lead a talented group of developers while also acting as a liaison between technical teams and business stakeholders. Your expertise in Java development and business analysis will drive our projects to success, ensuring that our solutions meet both technical specifications and business needs.

Join Accion Labs as a Support Analyst and become an integral part of our dedicated team in Singapore. In this role, you will be responsible for troubleshooting and resolving technical issues, providing exceptional customer service, and assisting clients in navigating our software solutions. Your analytical skills and attention to detail will play a crucial role in enhancing our service delivery and ensuring client satisfaction.

We are looking for a talented and experienced Support Bar Analyst to lead first and second line support operations across our global studios. This pivotal role involves ensuring the delivery of exceptional IT support and service desk operations at our Singapore office, enabling our team to provide efficient and effective services to our internal users. If you possess outstanding communication and leadership skills and thrive in a fast-paced, dynamic environment, we want to hear from you!Key Responsibilities:Serve as the primary support contact for local and time zone-based employees.Respond to customer inquiries via email, walk-ups, and chat with professionalism and promptness.Diagnose and troubleshoot issues related to our products and services using appropriate software and databases.Maintain detailed records of customer interactions and resolutions through call logs and ticketing systems.Collaborate with cross-functional teams to identify and resolve technical issues.Stay updated on industry trends and contribute to continuous improvement initiatives within the Helpdesk and customer service workflows.Escalate urgent issues to the appropriate parties as necessary.Ensure compliance with service level agreements (SLAs) and provide an outstanding user experience.Manage IT assets in the local office to maintain high standards.Ensure compliance with relevant regulations regarding workplace services, health and safety, and environmental management.Work alongside senior leadership and stakeholders to foster a culture of innovation, continuous improvement, and learning throughout the organization.

Constructor Knowledge is hiring a Senior VIP IT Support Analyst in Singapore. This position takes ownership of the technology environment supporting the CEO, executive team, and their families, spanning private residences and offices in Singapore and EMEA. The role is hands-on, covering IT infrastructure, devices, connectivity, and physical security systems to ensure reliable service at all times. Key responsibilities Maintain smooth, validated technology environments at multiple sites. Support laptops, tablets, mobile devices, AV equipment, and Zoom Rooms. Troubleshoot Microsoft 365, Teams, Zoom, Windows, macOS, and mobile platforms. Design, implement, and manage complex network infrastructures across locations, including LAN/WAN, managed switches, Wi-Fi, firewalls, and network segmentation. Set up and support satellite connectivity solutions such as Starlink for maritime and remote properties. Oversee physical security systems, including CCTV, IP cameras, NVRs, and access controls for all properties. Deliver prompt, on-demand support to executive family members for personal devices and home office setups. Install and configure technology equipment at residences. Ensure secure and functional setups during business travel, including in hotels, vehicles, and yachts. Manage IT assets across all locations: track device inventories, software licenses, and subscriptions, and lead proactive refresh cycles. Implement and maintain cybersecurity protocols suitable for high-profile individuals, including endpoint protection, MDM, firewall settings, anti-malware solutions, and secure VPNs. Test equipment and conferencing systems proactively before meetings and events. Maintain thorough documentation of system configurations, operational procedures, and issue resolutions for all locations. Participate in an on-call rotation to provide urgent support outside normal business hours according to a structured agreement. Role overview This role requires a proactive approach and the ability to work independently. The Senior VIP IT Support Analyst ensures that executives and their families experience minimal disruption, whether in the office, at home, or while traveling. The position involves both technical depth and a strong service mindset, with a focus on confidentiality and reliability.

Join our dynamic team at Accion Labs as a Support Analyst, where you will play a crucial role in providing exceptional support to our clients. You will be responsible for troubleshooting issues, ensuring customer satisfaction, and contributing to the continuous improvement of our services.

Join our dynamic team as a Subversion-Support Analyst, where you will play a pivotal role in supporting our version control systems. You will collaborate with developers and IT teams to ensure smooth operations and resolve any issues related to Subversion.

Join Our Team as an Operations Support Analyst!As an Operations Support Analyst at AvePoint, you will play a crucial role in delivering exceptional technical support to our end users. Your responsibilities will include:Offering expert technical assistance on a wide range of hardware and software issues.Efficiently responding to, documenting, resolving, or escalating incidents, change requests, or service tickets in alignment with Service Level Agreements.Maintaining high service standards and continuously improving service quality through effective support.Being available for on-call support, accommodating varied shifts including nights, weekends, and holidays as needed.Identifying problem interdependencies and collaborating to devise innovative solutions under guidance.Exhibiting sound judgment and initiative when making decisions in dynamic situations.

Join our dynamic team at Accion Labs as a Support Analyst specializing in Data Warehouse solutions. As a pivotal member of our organization, you will provide exceptional analytical support, ensuring the seamless operation of our data infrastructure. This is an exciting opportunity for individuals eager to grow their skills in data analysis and support within a thriving technology environment.

About RainRain is pioneering the future of payments, enabling the next generation of transactions worldwide. We are a dynamic team of innovative builders and experienced founders, creating infrastructure that makes stablecoins practical for everyday use. Our solutions empower card transactions, cross-border payments, B2B purchases, remittances, and much more. Partnering with fintechs, neobanks, and various institutions, we help them launch inclusive and efficient solutions that reach a global audience. Join us in shaping a borderless financial future at a rapidly growing company supported by leading investors in fintech, crypto, and SaaS.Our CultureAt Rain, we champion an open and accessible work environment. You will have the opportunity to grow into a role that aligns with your aspirations, with every team member allowed the freedom to share ideas and influence our company's trajectory.Role OverviewWe are seeking dedicated Technical Support Analysts to provide outstanding support for Rain’s platform and integrations. Your role will involve troubleshooting complex issues, assisting both internal and external partners, and ensuring our infrastructure and user experience remain seamless.Engage at the intersection of technology and finance, tackling real-world challenges with a global impact.Collaborate with a team of intelligent, driven professionals dedicated to building the future of payment infrastructure.Enjoy a flexible, fully remote work environment with ample growth opportunities.Contribute to a company that is redefining the usage of stablecoins across the globe.Your ResponsibilitiesInvestigate and resolve intricate customer and partner issues related to Rain’s systems, APIs, and integrations.Examine logs, dashboards, and transaction data to diagnose root causes and escalate issues as necessary.Work closely with Product, Engineering, and Compliance teams to resolve technical incidents.Maintain precise documentation and develop troubleshooting guides for frequently encountered issues.Monitor trends and propose enhancements to prevent future issues.Assist with testing new features, integrations, and platform updates as needed.

Join our dynamic team at fuku as a Senior Application Support Analyst (AVP / VP). In this pivotal role, you will lead the application support for several mission-critical banking applications, ensuring their optimal performance and reliability.Responsibilities include:- Spearheading the provision of application support for key banking applications.- Monitoring application performance and providing Level 2 and Level 3 support.- Conducting thorough troubleshooting and root cause analysis (RCA) to maintain operational integrity and resolve issues swiftly.- Managing incidents related to assigned applications effectively.- Leading the team in root cause analysis for recurring or significant problems.- Automating processes to enhance efficiency and reduce manual tasks.- Ensuring the prompt resolution of high-severity incidents to minimize business impact.- Preparing and presenting management reports on application performance, incidents, and resolutions.

About Our Company:xcellink is a prominent leader in the communications technology sector, dedicated to delivering innovative solutions. As we expand our operations, we are seeking a talented Infrastructure Support Analyst to join our dynamic team.Job Responsibilities: Manage 24/7 operations for proactive infrastructure monitoring. Provide first-level troubleshooting for all reported incidents and system alerts, escalating to level 2 resolver groups as outlined in work instructions. Monitor and communicate timely updates to customers regarding outstanding issues, ensuring adherence to service level targets. Take full ownership of incidents, following through on reported issues until resolution, while ensuring accurate information is recorded in the ticketing system. Classify and prioritize incidents upon initial reporting, tracking resolution progress and providing regular follow-up updates. Execute scheduled operational tasks, including IT operations and deployment activities. Facilitate planned deployment schedules and provide constructive feedback on deployment processes. Oversee device lifecycle management.