About the job
About Cubitts
Cubitts is working to reshape the optical industry in the UK, where over 40 million people wear spectacles but the market has seen little change for centuries. The company’s goal is to build a truly innovative and customer-focused spectacles brand.
Role Overview
The Production Associate plays a key part in supporting Cubitts’ 20 retail stores and expanding digital channels. This role focuses on making sure every order is fulfilled accurately and efficiently, helping deliver a high standard of service to hundreds of thousands of customers. The position involves hands-on work in the glazing lab, stock management, order fulfillment, and logistics.
Main Responsibilities
- Quality Control & Glazing: Assemble frames into finished spectacles, performing thorough checks at every step to meet Cubitts’ standards.
- Shipping & Dispatch: Manage the dispatch and shipping of orders to customers and stores, ensuring items arrive on time and in excellent condition.
- Order & Inventory Support: Respond to queries from stores and internal teams, maintain clear communication, monitor stock, and support accurate inventory management.
- Process Implementation & Efficiency: Suggest and help implement workflow improvements to save time, reduce errors, and increase productivity.
- Troubleshooting: Quickly identify and resolve issues in production, the lab, or dispatch, working with other teams as needed.
- Cross-Team Collaboration: Work closely with workshop, inventory, headquarters, retail, and customer service teams to keep operations running smoothly.
- KPI Management & Reporting: Track key performance indicators, ensure targets are met, and share updates and insights with the team.
- Inventory Control & Stock Reconciliation: Perform regular cycle counts and audits of frames, lenses, and components. Investigate discrepancies and take corrective action.
- Inbound Inventory & Materials Management: Receive, inspect, and log incoming inventory and materials, checking for correct quantities and quality, and ensuring documentation is complete.
- Brand Advocacy: Represent Cubitts’ mission and values, helping educate colleagues and customers about the brand.
Location
This role is based in London, England, United Kingdom.

