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Product Support Engineer - Linux & SQL (Night Shift)

Remote Full-time

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Experience Level

Mid to Senior

Qualifications

Requirements:2-5 years of experience in a similar role. Strong command of English with excellent communication skills. ITIL V3 Foundation certification is preferred. Exposure to client service management and the ability to work with diverse teams. Experience with production environments and critical application support. Familiarity with technologies including but not limited to: Linux, SQL, Java, and Docker. Preferred Skills: While not mandatory, familiarity with the following is advantageous:Windows/UNIX/Linux environmentsSolaris ServersJava programmingUnifaceEnsembleMicrosoft . NETOracleJavascriptHTMLActive MQ

About the job

Key Responsibilities:

  • Provide exceptional client support during assigned night shifts, ensuring timely resolution of issues.
  • Produce and maintain comprehensive service documentation.
  • Collaborate with teams to develop and deliver effective Service Improvement Plans.
  • Manage and track service requests using call management systems.
  • Engage with mission-critical applications and technologies to deliver superior service.

About NEC Software Solutions (India)

About NEC Software Solutions (India): Formerly known as Rave Technologies, we became NEC Software Solutions India on July 1, 2021. As part of the renowned NEC Corporation, with a legacy of over 122 years in technology and innovation, we pride ourselves on delivering top-notch IT services globally. With over 30 years of experience, we consistently exceed customer expectations, providing robust software solutions across various industries including publishing, media, finance, retail, healthcare, and technology.

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