Product Support Analyst at Benchling | San Francisco

Role overview airapps seeks a Product Analyst based in San Francisco. The role centers on transforming data into actionable insights that influence product direction and improvements. Collaboration is key, as the Product Analyst partners with teams throughout the company to inform product strategy and help implement updates that address user needs. What you will do Analyze market trends, user feedback, and competitor activities to inform product development Collaborate with cross-functional teams to spot opportunities for product enhancements Support efforts to ensure product updates meet user expectations and align with business objectives Requirements Strong analytical skills with experience interpreting data Interest in data-driven product development Ability to work effectively with colleagues from various disciplines

Role overview airapps seeks a Financial Analyst based in San Francisco to help drive financial planning and analysis. This position focuses on examining financial data, building forecasts, managing budgets, and preparing reports. The work plays a key role in shaping decisions and improving overall financial outcomes for the company. Key responsibilities Analyze financial data and identify trends Create forecasts and develop budgets Prepare financial reports for leadership review Provide insights that support strategic planning

airapps seeks a Software Architect to join the team in San Francisco. This position plays a central role in shaping product architecture and setting technology direction. The architect works to ensure that software solutions are designed for scalability and meet the needs of clients. Key responsibilities Lead the architectural design and set technical direction for both new and existing software products Collaborate with engineering teams to develop solutions that perform reliably and scale effectively Define and refine technology strategy across multiple projects Work closely with stakeholders to align technical decisions with client requirements Location This role is based in San Francisco.

airapps seeks a People Operations Specialist to join the team in San Francisco. This role centers on enhancing HR processes, supporting recruitment, and contributing to an inclusive workplace culture. Collaboration with teams across the company is a key part of building a positive employee experience. Key responsibilities Streamline and improve HR workflows and procedures Assist with hiring and onboarding activities Contribute to maintaining and strengthening company culture Support initiatives that foster an inclusive and welcoming environment Location This position is based in San Francisco.

airapps is looking for a Quality Assurance Analyst based in San Francisco. This role centers on upholding quality standards for the company's applications. Working closely with developers, the analyst helps shape and implement testing strategies that support reliable software releases. Key responsibilities Work with the development team to design and run tests for new and existing features Spot and document bugs or other issues as they arise Recommend process changes that could improve the user experience Collaboration This position involves regular communication with engineers and other team members to ensure that testing aligns with project goals and user needs. The analyst plays a key part in refining how applications are tested and improved.

Join Air Apps as a Data AnalystAt Air Apps, we are driven by innovation and a commitment to excellence. Founded in 2018 in Lisbon, Portugal, and now flourishing in San Francisco, our family-owned company is on a mission to revolutionize personal and entrepreneurial planning through our groundbreaking AI-powered Personal & Entrepreneurial Resource Planner (PRP). With over 100 million downloads globally, we pride ourselves on our self-funded success and long-term vision.We aim to redefine resource management and empower individuals worldwide. As a Data Analyst, you will play a crucial role in analyzing data to inform strategic decisions that enhance our product offerings and user experiences.

Scribd, Inc. is known for products like Scribd®, Slideshare®, Everand™, and Fable, all designed to deepen human understanding. The company serves a global audience, aiming to move people beyond simple access to information and toward real insight and mastery. Culture and Work Style The team values authenticity and bold thinking. Employees are encouraged to speak up, participate in meaningful discussions, and adapt quickly to new challenges. Initiative and a strong focus on customer needs are central to the way work gets done. Scribd Flex gives employees flexibility in choosing how and where they work, while still expecting everyone to participate in some in-person meetings to support collaboration and company culture. Attendance at these occasional gatherings is required, no matter where employees are based. The company looks for people who demonstrate "GRIT": passion and perseverance in pursuit of long-term goals. This approach shapes the way teams set ambitious objectives, deliver results, find innovative solutions, and work together. Role Overview Scribd is evolving from a large document repository to a platform for active knowledge development. With 300 million documents and more than 250 million users each month, the company is focused on helping people move from finding information to truly understanding it. The Lead Product Analyst works closely with Product Managers, Designers, and Engineers to support this transformation. Key responsibilities include defining success metrics, identifying and reducing risks in product initiatives, and turning user behavior data into actionable product strategies. Collaboration and Impact This role sits at the intersection of product strategy, experimentation, and analytics. The Lead Product Analyst partners with teams across Product, Engineering, Design, and Machine Learning. The goal is to ensure that new features and experiences are shaped by data-driven insights and deliver real value to users, especially as the company incorporates machine learning and large language models into its products.

About The Company:Scribd Inc. (pronounced “scribbed”) is dedicated to igniting human curiosity. Join our dynamic team as we craft a universe filled with stories and knowledge, democratizing the flow of ideas and information, while empowering collective expertise through our innovative products: Everand, Scribd, Slideshare, and Fable.We foster a culture where employees can be authentic and bold, engaging in open debates and committing to decisions as we embrace the unexpected. Every team member is encouraged to take initiative, focusing on our customers’ needs.At Scribd, we value a harmonious blend of individual flexibility and community connectivity. Through our flexible work benefit, Scribd Flex, employees can collaborate with their managers to determine a work style that best suits their individual requirements. A fundamental aspect of Scribd Flex is our commitment to intentionally scheduled in-person gatherings to enhance collaboration, culture, and connection. Therefore, occasional in-person attendance is required for all Scribd Inc. employees, regardless of their remote status.We seek individuals who embody “GRIT”—the synergy of passion and perseverance towards long-term objectives. Our employees are inspired to adopt a GRIT-driven approach to their work, which translates into setting and achieving Goals, delivering Results, contributing Innovative ideas, and fostering a positive Team environment through collaboration.About the TeamThe Data & Analytics team strives to ensure that the entire organization comprehends business performance and trends, empowering all teams to make informed decisions based on data insights.The Growth organization is dedicated to driving sustainable subscriber and user growth across Scribd’s ecosystem, including Scribd, Everand, Slideshare, and Fable. Our efforts are focused on enhancing user discovery, sign-up processes, activation, and retention of value across our products, emphasizing data quality, measurement, and experimentation.

About NumeralAt Numeral, we are revolutionizing the tax compliance landscape for digital businesses. Navigating through a complex web of regulations across 47 states and over 50 countries can be overwhelming, and we are here to lift that burden, allowing teams to concentrate on their core missions.As the largest and fastest-growing AI-native tax solution, Numeral was founded in 2023 and has successfully secured over $57M in funding from notable investors such as Benchmark, Mayfield, and Y-Combinator. With more than 2,500 paying customers, our revenue has more than tripled each year since inception.Your RoleAdvanced Tax Filings: Own and manage complex and specialty tax filings, translating intricate requirements into effective operational processes.Product Operations: Serve as the vital link between our operations team and engineering, identifying opportunities to automate and optimize filing operations within our product.Data & Analytics: Craft SQL queries to derive insights, manipulate datasets, conduct data audits, and ensure exceptional accuracy in data pipelines.AI-Enhanced Work: Leverage tools like Claude Code to enhance problem-solving, automate workflows, and boost your operational efficiency.General Problem-Solving: Tackle any challenges that arise, addressing unoptimized processes today so that our software can automate them tomorrow.What We’re Looking ForExperience: 1 to 3 years in an analytical, operations, data, or product-related role.Technical Skills: Proficient in SQL, with a strong ability to manage and interpret complex datasets.AI Enthusiast: Experience with (or a keen interest in using) AI tools like Claude Code to enhance productivity.Resourceful Innovator: Thrive in a high-autonomy, early-stage startup environment and be ready to advance our goals every single day.Location: Must be based in or willing to relocate to San Francisco.BenefitsCompetitive salary and equity - share in the success of Numeral.Flexible working arrangements and comprehensive health benefits.

Join Scribe as a Senior Product Analyst in Strategy and Insights where you'll leverage your analytical skills to drive strategic decisions and provide actionable insights. In this role, you will collaborate with cross-functional teams to enhance product offerings and improve customer experiences.Your expertise will help shape our product strategies through in-depth market analysis, data interpretation, and trend identification. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about using data to inform decision-making.

Join Windfall as a Product Operations Analyst, reporting directly to our VP of Product at our San Francisco headquarters. Collaborate with engineering, data science, and customer success teams to enhance internal processes, conduct analyses, and craft presentations that effectively communicate your findings to stakeholders.This position provides an excellent opportunity to hone your analytical skills while working alongside a talented team of Analysts, Data Scientists, and Engineers. Your contributions will generate meaningful insights that empower non-profits to surpass their donation targets and enable commercial companies to maximize their marketing ROI.At Windfall, we aim to transform how organizations leverage people data. We uphold our core values: (1) Communicate effectively; (2) Operate transparently; (3) Provide leverage instead of merely optimizing; (4) Make a daily impact; and (5) Act with integrity and trust.

About Plaud Inc.Plaid Inc. is at the forefront of developing the world's most reliable AI work companion, designed to enhance productivity and performance through innovative note-taking solutions. Since our inception in 2023, we have garnered the trust of over 1.5 million users globally. Our mission is to amplify human intelligence by creating next-generation infrastructure and interfaces that effectively capture, extract, and utilize insights from what you say, hear, see, and think.Plaid Inc. is a Delaware-incorporated company based in San Francisco, dedicated to pushing the boundaries of human-AI collaboration through a unique blend of hardware and software. We adhere to the highest standards of data security and privacy protection, maintaining compliance with ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031.To discover more about our innovations, please visit https://www.plaud.ai and follow us on Instagram, X, Facebook, LinkedIn, and YouTube.

Front builds a customer operations platform designed for the complexities of B2B relationships. Over 9,000 organizations, including Uber Freight, Navan, and Stripe, rely on Front to help their customer-facing teams work together and maintain strong connections. The company is supported by investors such as Sequoia Capital and Salesforce Ventures, with $204M raised to date. Recognition includes awards from Built In, USA Today, and Fortune for workplace excellence. Role overview The Senior Product Data Analyst will be based in San Francisco. This position centers on connecting data analysis with product strategy. The analyst will use data to inform key business and product decisions, supporting Front’s mission to help teams manage complex customer interactions effectively. What you will do Analyze data across the product development lifecycle to uncover insights and guide decisions Identify opportunities for product improvement and growth Assess experiments to measure impact and effectiveness Define and track key performance metrics that support the product vision Recognition Built In's 100 Best Midsize Places to Work in SF 2025 Top Places to Work by USA Today 2025 #4 on Fortune’s Best Workplaces in the Bay Area™

Join Rockstar, a rapidly expanding technology-driven company reshaping how global talent operates in the U.S. We are dedicated to supporting the world’s brightest minds in the startup and tech sectors, emphasizing innovation, operational excellence, and customer impact. Our team is passionate about startups, founders, and technology, especially in dynamic fields like artificial intelligence, robotics, biotech, manufacturing, and aerospace.The Product Operations Analyst role is crucial for optimizing product development and delivery processes, enabling our company to swiftly meet the needs of top talent in the startup and technology landscapes. This role acts as the linchpin that empowers legal and sales teams to act quickly while ensuring the precision necessary to make a substantial impact on our customers’ lives.You may be an ideal candidate if:- You have operational experience, particularly in a startup environment, showcasing your ability to learn new skills and collaborate cross-functionally.- Attention to detail is one of your core strengths, particularly in designing and identifying processes.- You are eager to learn about building and utilizing new AI-driven technology products and automating processes, with a specific interest in business immigration and visa preparation.- You demonstrate high agency, particularly in managing independent projects.- Successful candidates are likely to be those who are passionate about startups, founders, and technology—especially in rapidly evolving fields—and who possess a strong customer service orientation.While prior immigration experience or a legal background is not essential, we welcome candidates who can display the necessary skills, with previous startup experience being a plus.Culture- Our company is technology-led, continually questioning, “How can this be made faster, simpler, easier?”- The work environment minimizes meetings, operating in weekly sprints with team-wide meetings scheduled only on Mondays and Fridays. Team members are trusted to manage their own time effectively.- We value low-ego, high-throughput individuals who contribute positively to the team dynamic.- There is a strong focus on detail and delivering “finished work”—whether it’s a project, document, or code, it is made to perfection.- Our team asks “why” daily, constantly seeking to improve processes and encouraging feedback.- We have a genuine interest in startups, technology, and enabling global talent to thrive in the U.S.Responsibilities:Primarily, this role will support customers' visa application journeys, including:

At Windfall, we view data as more than just a resource; it is the cornerstone of our product. Our mission is to democratize access to advanced people insights, fundamentally transforming how organizations understand and connect with their audiences. By utilizing our extensive and proprietary data ecosystem, we enable non-profits to surpass their fundraising objectives and commercial enterprises to optimize their marketing ROI through data-driven precision and intelligence.We are seeking a passionate Data Analyst to help us fully leverage our unique data assets. In this pivotal role, you will work closely with a skilled cross-functional team of engineers and data scientists to tackle complex challenges, enhance your analytical capabilities, and create significant value for our clients.Join us on our journey to redefine how organizations perceive and utilize people data, guided by our core values: (1) Communicate excellently; (2) Act with transparency; (3) Provide leverage, not just optimization; (4) Make a meaningful impact every day; and (5) Uphold integrity and trust in all our actions.

About Us:At LangChain, we strive to make intelligent agents an integral part of everyday technology. Our mission revolves around building a robust foundation for agent engineering, enabling developers to transition from prototypes to production-ready AI agents that teams can depend on. Initially starting as a suite of widely adopted open-source tools, we have expanded to offer a comprehensive platform for building, evaluating, deploying, and operating agents at scale.Today, our products including LangChain, LangGraph, LangSmith, and Agent Builder are instrumental for teams delivering real AI solutions across both startups and large enterprises. Millions of developers trust LangChain to empower AI teams at renowned companies such as Replit, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, and 35% of the Fortune 500.With a successful $125M raised in Series B funding from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we are at an exciting stage of growth, continuously developing innovative products where every team member's contributions significantly shape our technology and collaborative efforts.About the Role:We are in search of a Product Manager to take ownership of critical components of LangSmith. The evolution of AI products is transforming software development processes; LangSmith serves as the observability, evaluation, and deployment platform that facilitates the creation of reliable AI systems.This position operates at the crossroads of user experience and production infrastructure. You will collaborate with engineers to develop features that are intuitive while also addressing complex technical challenges: managing versioning for intricate prompt chains, troubleshooting multi-step agent failures, or creating scalable evaluation systems for test cases ranging from 10 to 10,000.Engaging directly with customers — from early-stage startups launching their first agent to enterprises managing mission-critical AI systems — you will gain insights into where the platform needs enhancement and what new capabilities can facilitate innovative workflows.Lead the roadmap for a fundamental aspect of the LangSmith platform.Collaborate with customers to identify their challenges and outline new product features.Partner with engineering to establish project scope, navigate technical trade-offs, and deliver impactful features swiftly.Contribute to shaping product strategy alongside our founders and leadership team.

Join our dynamic Finance Team at Lever as a Financial Analyst, where you'll play a pivotal role in shaping our financial strategies.We are seeking a detail-oriented individual with a Bachelor's degree in Finance or Accounting and a minimum of 3 years of relevant experience. Your expertise will include developing annual budgets, conducting thorough analyses of financial statements, and managing complex general ledger activities associated with month-end closures and reporting for both domestic and international offices.

About DEUNA DEUNA is an innovative startup that is transforming global commerce with ATHIA, our cutting-edge AI-driven orchestration and payments platform. This platform empowers large enterprises to enhance approval rates, minimize costs, and discover new revenue streams. Created by the visionary team behind DEUNA—the most rapidly expanding Commerce OS in Latin America—ATHIA integrates payment intelligence, checkout optimization, and data orchestration into a single, robust solution.With seamless integrations spanning over 300 payment service providers and alternative payment methods, and facilitating more than 20% of Mexico’s digital economy, we simplify global payments through a singular integration and centralized reconciliation.As we venture into the U.S. market to address the pressing demands of large retailers, marketplaces, airlines, and quick-service restaurants, we invite you to join us in shaping the future of payments! Visit https://www.deuna.com/ to find out more about our mission!Role OverviewWe are on the lookout for a Product Manager who will take charge of the strategy, roadmap, and execution for a specific product area within DEUNA’s payments platform.In this role, you will serve as the primary authority for your product, ensuring transparent visibility of existing features, upcoming developments, and backlog priorities. Collaborating closely with Engineering, UX, Product Marketing, and Integration teams, you will define impactful solutions that address real customer challenges while aligning with DEUNA’s long-term vision.This position demands a robust blend of strategic insight, technical acumen, and execution discipline in a dynamic environment.Key ResponsibilitiesProduct Strategy & Roadmap- Formulate and uphold the product strategy and roadmap for your designated product area.- Guarantee alignment between product initiatives, organizational objectives, and customer requirements.- Act as the definitive source for current features, future releases, and backlog prioritization.- Continuously assess product performance and pinpoint areas for enhancement.Initiative Ownership- Proactively seek opportunities for improvement and innovation within the product area.

Join The Anthropic Institute as an Analyst, where you will play a pivotal role in advancing research and insights that shape the future of AI safety and policy. Contribute to impactful projects, collaborate with a diverse team of experts, and help foster a safer AI landscape.