About the job
Are you passionate about your work and eager to make a meaningful impact? Do you want to be part of a dynamic team dedicated to transforming traditional norms and delivering exceptional experiences?
If so, look no further! webook.com stands as Saudi Arabia's leading event ticketing and experience booking platform, celebrated for its cutting-edge technology, innovative features, and impressive agility. With over 2 billion sales, we proudly serve some of the largest mega events in the Kingdom.
Role Overview:
We are seeking a driven Product Operations Manager to establish our Product Operations function from the ground up. This pivotal role will shape the way our product organization operates and scales, enabling us to deliver excellent cross-functional initiatives that enhance our planning, shipping, and learning processes.
Reporting to the Sr. Director of Product, you will collaborate closely with senior leaders across Product, Engineering, Design, and Commercial departments. With the function's success, you'll have the chance to recruit and lead a small Product Ops team.
The Mission:
The primary goal of Product Operations is to streamline our processes, reducing lead times to value by enhancing our planning, execution, launching, and learning methodologies across Product, Engineering, and Design. As the inaugural Product Ops hire, you will lay the groundwork for our operational standards, rituals, tools, and feedback loops, ensuring teams can operate swiftly and effectively with clarity.
This role is hands-on; you will be responsible for designing and managing the systems.
Key Responsibilities:
- Establish and manage the foundations of webook.com Product Operations, including planning cadence, OKR tracking, decision forums, roadmap hygiene, and collaborative work methods.
- Coordinate release readiness and market execution by defining launch standards, checklists, and clear ownership structures.
- Develop a post-launch learning loop involving performance tracking, insights synthesis, retrospectives, and follow-up actions with accountable product owners.
- Define and monitor cross-market experience standards and launch quality signals, identifying gaps early and assigning clear responsibilities for remediation.
- Lead a select number of high-impact horizontal initiatives aimed at measurably improving delivery speed, quality, and cross-team alignment.
- Act as a connector and force multiplier across Product, Engineering, Design, Data, and Commercial teams, working to eliminate friction and surface systemic risks proactively.
- Establish lightweight documentation and tooling standards to enhance clarity without introducing unnecessary bureaucracy.
