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Product Marketing Manager at Assembled | San Francisco

AssembledSan Francisco, CA
On-site Full-time $150K/yr - $200K/yr

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Experience Level

Manager

Qualifications

To excel in this role, you should have:A strong background in product marketing, preferably in technology or SaaS environments. Exceptional storytelling and communication skills. A proven ability to manage multiple projects and prioritize effectively. A deep understanding of AI technologies and their applications in customer support. A collaborative mindset, with the ability to work cross-functionally.

About the job

About Assembled

At Assembled, we believe that exceptional customer support is achieved through the perfect blend of human agents and AI technology. Our innovative platform uniquely integrates both, empowering companies like Canva, Etsy, and Robinhood to seamlessly manage their support operations—whether in-house or via BPOs—with the assistance of AI. Our AI Agents can resolve cases from start to finish, and our AI Copilot enhances agent performance, while our workforce management tools optimize both human and AI resources. With the backing of $70M from NEA, Emergence Capital, and Stripe, we are dedicated to creating a collaborative environment where AI and humans work together effectively.

The Role

We are on the lookout for a dynamic Product Marketing Manager who possesses exceptional storytelling abilities and a strong desire to make a meaningful impact. As a pivotal member of our Marketing team, you will be one of just two PMMs, entrusted with leading go-to-market strategies, product launches, sales enablement, and competitive analysis. You will be expected to think strategically and execute with precision.

This role offers significant growth potential within a resourceful and imaginative marketing team. You will be a vital partner to our Sales, Product, and Marketing teams, with a tangible impact on our company's strategy and growth trajectory. We seek an individual who is resourceful, inquisitive, and proficient in AI, thriving in a role with early ownership.

Our future growth hinges on crafting compelling product narratives, effective sales strategies, and building strong relationships. If this excites you, we want to hear from you!

What You’ll Do

  • Develop and oversee positioning, messaging, and go-to-market strategies for our primary product line.
  • Execute high-level storytelling for brand, category, and investor contexts.
  • Collaborate with the Marketing team to create compelling campaign messaging and content that drives conversions.
  • Establish the messaging infrastructure and resources that automated systems can utilize to generate sales materials, campaigns, and enablement content efficiently.
  • Lead product launches from inception to execution, working across Engineering, Product, and our founders to deliver impactful announcements.
  • Continuously analyze the competitive landscape to inform and adjust strategies.

About Assembled

Assembled is at the forefront of revolutionizing customer support through the seamless integration of AI and human interaction. Our platform is trusted by leading companies to streamline their support operations, making it easier to deliver excellent customer service. Join us in crafting the future of support operations.

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