Product Manager - Merchant Experience

Join Stripe as an Engineering Manager, Support Experience, where you will lead a team of talented engineers dedicated to enhancing our customer support platform. In this role, you will oversee the design and implementation of innovative solutions that improve the customer experience and streamline support operations. You will collaborate with cross-functional teams to identify opportunities for improvement and drive projects from conception to delivery.

Founding Support Engineer (Customer Experience Engineering) Location: Hybrid - BengaluruTeam: Customer Experience Join Kognitos, where we are revolutionizing enterprise software interactions through the simplicity of natural language and the innovative capabilities of Generative AI. Our cutting-edge automation platform is not just changing workflows; it’s enhancing the way our customers achieve their goals.We are in search of a dynamic Founding Support Engineer who embodies more than just problem-solving skills. We need a customer champion, a technical expert, and a collaborative product partner. As a pivotal member of our team, you will represent Kognitos to our clients—resolving technical challenges, discerning usage patterns, developing scalable solutions, and influencing the future of customer support within an AI-driven landscape.Your Responsibilities Will Include:Be the First Line of Impact: Diagnose and rectify intricate technical issues concerning automation scripts, Generative AI prompts, integration points, and overall performance.Assist customers in crafting and troubleshooting automation scripts using either natural language, code, or a synergistic approach.Cultivate Lasting Customer Relationships:Engage with clients via email, video calls, and ticketing systems. Deliver timely updates, empathetic support, and effective solutions.Serve as a proactive technical advisor for key customers—reviewing automation code and streamlining their workflows.Enhance Product Experience:Collaborate with Engineering to escalate bugs, enhance product usability, and minimize recurring support challenges.Drive performance metrics such as case deflection rates, resolution times, and customer satisfaction by refining serviceability and documentation.Innovate Support Processes:Develop self-service resources and training materials that empower Generative AI-driven support solutions.Mitigate inbound inquiries through intelligent tooling, comprehensive knowledge bases, and proactive monitoring.Be a Founding Voice in Support:Help shape the definition of exemplary technical support at Kognitos.Mentor colleagues, share best practices, and elevate the standards for customer support excellence.

About MixpanelMixpanel is a cutting-edge event analytics platform designed for builders who seek immediate insights from their data—no SQL expertise necessary. By empowering everyone within the organization to visualize and understand how their contributions affect product, marketing, and revenue metrics, we facilitate informed decision-making.With over 9,000 paying customers, including industry leaders such as Netflix, Pinterest, Sweetgreen, and Samsara, Mixpanel is committed to delivering the most comprehensive and reliable analytics platform that is accessible and trusted by all.About the Support TeamThe Mixpanel Support team consists of skilled problem-solvers with diverse backgrounds, including teaching, consulting, and engineering. Our passion lies in ensuring the success of our customers by helping them navigate and utilize Mixpanel effectively. Our team is globally dispersed, with members located in San Francisco, Barcelona, London, and Singapore.About the RoleWe are seeking an experienced APAC Support Engineering Manager to join our Bengaluru office. In this hands-on leadership role, you will tackle our most intricate technical challenges and manage customer escalations while leading and nurturing a team of 4-6 Support Engineers. We are looking for a professional who can adeptly switch between personally resolving critical customer issues and mentoring their team through complex situations. This position combines technical acumen with team leadership to ensure immediate customer satisfaction and long-term team growth.ResponsibilitiesDevelop and mentor individual contributors within your team through coaching and career advancement.Act as the primary escalation point for major customers and high-priority accounts in the APAC region.Identify and proactively resolve gaps that hinder your team’s ability to deliver exceptional support.Maintain hands-on expertise with Mixpanel’s platform to stay updated on product developments and customer requirements.Offer real-time mentorship during live customer engagements, demonstrating effective problem-solving techniques.Conduct regular one-on-one meetings and performance reviews, focusing on both technical skill enhancement and excellence in customer interactions.Lead quality assurance reviews of team tickets, providing actionable feedback to improve technical accuracy and communication with customers.

Cognite is leading the charge in industrial digitalization, creating innovative AI and data solutions that tackle some of the most challenging and impactful issues facing the world today. With our unparalleled industrial expertise and a robust suite of AI capabilities, including low-code AI agents, we are at the forefront of enabling digital transformation and driving operational enhancements.Our ambitious moonshot aims to unlock $100 billion in customer value by 2035, fundamentally transforming how industries operate globally.

About Us (Ensono) Ensono stands as a leading technology advisor and managed service provider. We are dedicated to enhancing our clients' digital transformation, ensuring that their business outcomes are sustainable and impactful. Our skilled team specializes in optimizing hybrid environments through a range of services, including consulting, mainframe and application modernization, public cloud migration, and cloud-native development. With a team of certified experts in AWS, Azure, and Google Cloud, and recognized as the Microsoft Datacenter Transformation Partner of the Year, Ensono boasts a global workforce of over 3,500 associates, headquartered in the greater Chicago area. We prioritize your success by offering comprehensive strategic and managed services tailored for mission-critical applications. Our Advisory and Consulting services provide essential support with application strategies and the ideal deployment environments—whether in the public cloud, multi-cloud, hybrid cloud, or mainframe. Our commitment extends to providing 24/7 support, ensuring that we are your steadfast ally throughout your digital transformation journey. Our technology experts, with cross-platform certifications and decades of experience, seamlessly integrate with your team to foster continuous innovation, maximizing efficiency while ensuring security. At Ensono, our Purpose is to be a relentless ally, challenging the status quo and empowering our clients to Do Great Things! We dedicate ourselves to helping clients achieve transformative business outcomes that redefine operational capabilities. As a trusted technology advisor, Ensono equips clients to navigate constant change and embrace innovation. Our ability to Do Great Things is made possible by our exceptional Associates, whose diverse talents are unified by the Ensono Core Values, integral to our business practices. Role Summary The Application Management Support (AMS) Manager plays a crucial role in ensuring the reliability, stability, and performance of enterprise applications through effective ITIL-based service management and modern SRE (Site Reliability Engineering) practices. This position leads the application support function, managing incidents, problems, changes, and service requests while promoting automation, observability, and continuous improvement. The AMS Manager collaborates closely with cross-functional teams including Development, Infrastructure, and SRE to enhance application performance and minimize operational challenges.

CLO Virtual Fashion is the innovator behind CLO and Marvelous Designer, the leading 3D garment design software utilized across the fashion, film, and gaming industries. With over twenty years of dedicated research and development in precise garment simulation, our mission is to empower users at every stage of the garment lifecycle—from initial concept through design, manufacturing, marketing, fitting, and styling.Beyond our 3D design software, CLO Virtual Fashion offers CLO-SET, an advanced digital asset management and collaboration platform, CONNECT, a digital fashion hub and marketplace, along with consumer-focused solutions like e-commerce virtual fittings.Established in 2009, CLO's ever-expanding product ecosystem is crafted to shape the future of every aspect related to garments.With 14 offices in 12 countries across North America, Asia, Europe, and South America, CLO Virtual Fashion is dedicated to expanding its reach to serve users globally.Position OverviewWe are on the lookout for an Employee Experience Manager to become a vital part of our dynamic CLO Virtual Fashion team. In collaboration with the Global People & Culture Team, you will act as a Culture Evangelist, ensuring that employees resonate with the company’s mission and vision. By fostering seamless communication with various stakeholders, you will engage employees to enhance operational efficiencies and cultivate an environment where they can concentrate on their individual roles and responsibilities.

pebl is looking for a Client Experience Manager based in Bengaluru, India. This role shapes how clients interact with the company, focusing on their satisfaction and ongoing engagement. Role overview The Client Experience Manager leads projects to improve client service and support. The position involves designing feedback systems to gather client input and analyzing satisfaction data to identify trends and areas for improvement. Collaboration with teams across the company is key to ensuring client needs are met promptly and effectively. Key responsibilities Create and manage processes for collecting and acting on client feedback Analyze data related to client satisfaction and identify actionable insights Work with various departments to resolve client issues and enhance service delivery Develop training programs that help staff provide excellent client support What you bring This position calls for strong communication skills, experience working with feedback systems, and a collaborative approach. A background in client service or experience management will help in this role.

Join Saviynt as a Senior Technical Support Engineer specializing in Privileged Access Management (PAM). In this pivotal role, you will be dedicated to ensuring a seamless adoption of Saviynt's PAM solutions by our customers. As part of the Customer Support team, your mission will be to assist clients with the deployment, operational management, and scaling of PAM solutions while delivering outstanding customer experiences and driving business success. Collaborate with various teams, including Sales, Customer Success, Engineering, and Product Management, to tackle intricate security challenges, influence design solutions, and enhance the overall PAM product offering.

Role overview Databricks seeks an Engineering Manager to lead the Core Experiences team in Bengaluru, India. This role centers on building and refining engineering solutions that enhance user experiences throughout Databricks products. The manager will guide a group of engineers, helping them collaborate to tackle technical challenges and deliver consistent, reliable results. What you will do Lead and support the Core Experiences team in daily work Shape the team’s vision and set priorities that align with Databricks’ overall objectives Encourage continuous improvement and uphold high engineering standards Mentor engineers to support their professional development Promote collaboration and knowledge sharing within the group Oversee delivery of high-quality products within established timelines Requirements Demonstrated experience leading engineering teams and managing projects Ability to set clear goals and communicate effectively Dedication to fostering growth and best practices within the team Strong problem-solving skills and a collaborative mindset

Harness is at the forefront of transforming software delivery with our cutting-edge AI platform, founded by renowned technologist and entrepreneur Jyoti Bansal, who previously established AppDynamics, acquired by Cisco for $3.7B. With around $570M in funding and a valuation of $5.5B, we are supported by top-tier investors such as Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, and Citi Ventures. As the landscape of software development evolves with AI accelerating code generation, the real challenge now lies in optimizing the stages that follow coding—like testing, deployments, application security, reliability, compliance, and cost management. Harness is addressing these challenges with advanced AI and automation, enabling teams to deploy software more quickly while ensuring security and governance throughout the delivery lifecycle.Harness AI, along with our Software Delivery Knowledge Graph, provides profound context and intelligent automation across the software delivery process, embedding governance and policy-driven controls throughout the platform.In the past year, Harness facilitated over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, and managed $2.8B in cloud expenses—empowering clients like United Airlines, Morningstar, and Choice Hotels to speed up releases by up to 75%, cut cloud costs by as much as 60%, and achieve a tenfold improvement in DevOps efficiency.With a global presence spanning 26 offices in 25 countries, Harness is shaping the future of AI-driven software delivery. We invite exceptional talent to join us in accelerating this transformative journey.Position SummaryWe seek a technically proficient engineer to join our Customer Experience team, capable of simplifying complex technical topics with ease. You will serve as an ambassador for Harness’ product suite, conducting in-depth troubleshooting to resolve customer issues swiftly. Your role will also include providing insightful recommendations for product enhancements to be executed by our development teams.About the RoleEnsure user satisfaction by efficiently handling and resolving Tier 1-3 product support issues with minimal developer involvement. Manage incident processes for significant customer issues to meet SLAs.Assist users with onboarding, third-party integrations, license management, and feature requests.Collaborate with Product and Engineering teams as necessary to improve the user experience of the platform.Partner with account managers (CSM) to onboard and support our customers.Offer technical guidance and best practices as a subject matter expert in our modules.

Join our dynamic team as a Windows L2 Support Engineer, where you will play a crucial role in providing top-notch technical support and solutions for our clients. You will be responsible for troubleshooting and resolving issues related to Windows operating systems, ensuring optimal performance and user satisfaction.

Join Aumovio as a User Experience Test Engineer, where you will play a crucial role in enhancing our product's usability through rigorous testing and user feedback analysis. Your expertise will directly impact the design and functionality of our applications, ensuring a seamless user experience.

About UsAt Metropolis, we are at the forefront of the Recognition Economy, crafting artificial intelligence that transforms the real world into a responsive, seamless experience. Our mission is to eliminate the mundane and foster a sense of belonging and comfort wherever our users go. From revolutionizing parking systems to enhancing retail and hospitality interactions, we are dedicated to creating intuitive and magical experiences for millions. Join us as we innovate and build the future today!Your RoleWe are seeking a Principal Software Engineer to guide our Customer Experience application development team during a critical growth phase. As a leader in engineering, you will shape the technical vision and strategy that will propel Metropolis products into the future, crafting exceptional customer experiences. Your technical expertise will be vital in fostering a strong engineering culture and driving our mission forward. The ideal candidate will possess a product-focused mindset, driven by curiosity and a passion for enhancing customer interactions through technology, ensuring that our advancements align with user needs and contribute to the company's overall success.This is an exciting opportunity to develop an end-to-end mobility platform that serves high-traffic locations and diverse use cases, impacting the daily experiences of millions. If you are motivated by the challenge of empowering customers through innovative mobility solutions, we want to hear from you! Our dynamic and fast-paced environment encourages collaboration and challenges the status quo daily.Your ResponsibilitiesProvide strategic technical direction that influences the entire organization by developing and executing a comprehensive technical vision.Establish and advocate for best practices and technologies that promote operational excellence in system reliability while supporting rapid experimentation and data-driven decision-making.Facilitate significant improvements in developer experience through innovative technology solutions.

Join us at Harvey as a Senior Software Engineer focused on Developer Experience (DevEx). In this role, you will enhance the tools and frameworks used by our developers, promoting an efficient and enjoyable coding environment. You will collaborate closely with cross-functional teams to identify pain points in our development processes and implement innovative solutions.

About the Role Metropolis is hiring a Staff Software Engineer to focus on customer experience in Bengaluru, Karnataka, India. This role centers on building and improving software that shapes how users interact with our products. What You Will Do Work with teams across engineering, product, and design to create new features and refine existing ones Design and implement software solutions aimed at improving user satisfaction Apply software engineering expertise to solve complex problems that affect customer experience What We Look For Strong background in software engineering Experience collaborating with cross-functional teams Interest in building products that make a direct impact on customers

Role Overview Betsol is looking for a Technical Support Engineer in Bengaluru. This role focuses on helping clients solve technical problems and maintain a high level of customer satisfaction. Collaboration with the development team is a regular part of the job to address and resolve issues. What You Will Do Respond to client support requests and troubleshoot technical issues Work with the development team to identify and fix problems Ensure clients receive timely and effective solutions

About the Role Betsol is hiring a Technical Support Engineer in Bengaluru. This role focuses on helping clients resolve technical issues and improve their experience with Betsol products. The work centers on customer service and troubleshooting, supporting clients as they navigate technical challenges.

Company OverviewWelcome to Nexthink, the pioneering leader in digital employee experience management. Our innovative solutions seamlessly integrate real-time analytics, automation, and employee feedback across all endpoints, empowering IT teams to enhance the workplace experience. With our cloud-native platform, we identify issues and provide solutions, automate responses, and facilitate continuous improvement in employee satisfaction and productivity. With millions of endpoints deployed, over $200M in annual recurring revenue, and a robust $180M in Series D financing, our valuation has reached $1.1B, and we are just getting started.Position OverviewWe seek an Engineering Manager passionate about learning and innovation. You will be a catalyst for change, propelling Nexthink to the forefront of digital employee experience.In this pivotal role, you will lead multiple engineering teams that are integral to Nexthink’s solutions. Success in this position requires a robust combination of management and technical expertise, along with the ability to thrive in a dynamic environment, transitioning from high-level strategic roadmaps to hands-on implementation. We are in search of a results-oriented professional who emphasizes outcomes over outputs.Key Responsibilities:Foster a high-performing engineering team through effective hiring, onboarding, coaching, performance management, and career development.Attract and retain top talent to drive team success.Lead engineering processes, architecture, and technical roadmaps in alignment with the engineering leadership team.Efficiently manage technical debt, security, quality, and technical decisions.Advocate for and enhance agile methodologies in software development to foster iterative and lean product development.Embed Nexthink values as foundational principles within your team.Collaborate with Product Management and UX teams to craft impactful user stories, shape the product roadmap, and ensure seamless collaboration from discovery to delivery.Ensure alignment and coordination between agile teams across various locations and cross-department collaboration with Marketing, Sales, HR, and Customer Success.Contribute technically as needed, leveraging your experience in architectural decisions, code reviews, prototyping, and codebase management.Own challenges from end-to-end, managing complexities, and engaging directly with stakeholders to minimize business impact.Promote a culture of integrity, mutual respect, and collaborative decision-making.

Join our dynamic team as a Windows L2 Support Engineer. In this role, you will leverage your expertise to troubleshoot and resolve complex technical issues related to Windows environments. Your proficiency in managing user requests and providing exceptional customer service will be key to enhancing our operational efficiency.