Product Manager - Identity and Fraud

About the Role Marshmallow is looking for a Claims Fraud Investigator (Motor) to join the team in London. This role focuses on identifying and investigating suspicious activity within the motor insurance claims process. What You Will Do Review and investigate motor insurance claims flagged as potentially fraudulent Apply analytical skills to assess evidence and spot inconsistencies Help maintain a fair and transparent claims process by preventing fraud Work closely with colleagues to share findings and support ongoing investigations Location This position is based in London.

About ZegoZego is revolutionizing the motor insurance industry by empowering responsible drivers. Since our inception in 2016, we have made it our mission to simplify and lower the cost of insurance for good drivers. Our diverse clientele ranges from van drivers and gig workers to everyday motorists, all of whom are at the core of our operations. With tens of millions of policies sold and over $200 million raised in funding, our accolades include the prestigious Insurance Claims Team Of The Year 2024 from The Insurance Post's Claims & Fraud Awards. And we’re just getting started.Your RoleWe are seeking a dynamic and detail-oriented Fraud Claims Handler to enhance our Counter-Fraud team. In this pivotal position, you will analyze intricate claims networks, tackling organized fraud rings and professional enablers. Your aim will be to thwart fraudulent activities that threaten our financial stability, ensuring that Zego remains a deterrent to fraudsters while safeguarding our legitimate customers.Utilizing cutting-edge technologies, industry-standard tools, and reliable data sources, you will make informed decisions that protect both our clients and the company.Key ResponsibilitiesManagement of Organized Fraud & Complex CasesOversee a portfolio of complex organized fraud motor claims, particularly focusing on multi-vehicle incidents, staged accidents, and 'slam-on' claims.Conduct thorough investigations into Personal Injury claims, scrutinizing causation and identifying any fictitious occupants or pre-existing conditions.Challenge Credit Hire claims effectively, assessing necessity, duration, and rates, with a focus on organized fraud networks.Formulate and implement strategies for cases involving professional enablers.Map connections between claims to identify cross-claims fraud syndicates.Promote commercial sustainability by identifying and mitigating high-value indemnity losses from organized fraud, ensuring cost savings contribute directly to Zego's competitive pricing.Qualifications for SuccessFraud & Technical ExpertiseA proven background in managing organized fraud, injury, and credit hire claims, with a history of dismantling fraud networks.Strong commercial insight, balancing thorough fraud investigations with customer experience considerations.Understanding the importance of effective fraud detection in protecting both the firm and its clientele.

About Marshmallow Marshmallow’s mission is to make migration simpler for everyone. The team works to solve complex problems, always looking for ways to improve and streamline processes. Curiosity and challenging the status quo are encouraged, with support available to help each person develop their skills and make a difference in their role. For more insight into how the company works and what it values, see the Culture Handbook. How the Claims Team Works The Marshmallow claims team is built for speed and efficiency, using technology to support claims professionals in making informed decisions. Team members have the autonomy to act quickly and deliver strong results for customers, without being slowed down by outdated systems or unnecessary bureaucracy. People who enjoy improving processes and want room to grow will find the team a good fit. Role Overview: Experienced Technical Recovery Claims Handler (Motor) This London-based role focuses on subrogation within the motor insurance sector. The Claims Subrogation Team continues to refine its processes, and this position calls for someone with significant experience in claimant insurer recovery and a solid understanding of litigation. The role involves managing a personal caseload, mentoring junior colleagues, and contributing ideas for ongoing process improvement. Independence and technical expertise are essential, as is the ability to support less experienced team members. Key Responsibilities Oversee a portfolio of recovery claims, maintaining strong cost control and delivering excellent outcomes for customers. Lead the recovery process from start to finish: prepare allegations, actively pursue recoveries, and coordinate with all involved stakeholders to keep claims moving forward.

Join Kroo: Pioneering Financial IntegrityAt Kroo, we envision a future where banking is both trusted and cherished by customers. We empower individuals to take charge of their financial destinies while striving to make a positive environmental impact.Integrity, transparency, and honesty are at the core of our values. We think big, dream big, and are committed to continuous learning and growth. Join us on this exciting journey where boldness and collaboration drive our success.Your Role:We are on the lookout for a proactive and detail-oriented Senior Financial Crime Investigator to enhance our First Line Financial Crime Operations. Your expertise will play a crucial role in combating financial crime and ensuring our customers' trust.Key Responsibilities:AML/CTF and Fraud Management: Lead comprehensive investigations into Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), and fraud cases, including the preparation of Suspicious Activity Reports (SARs).Alert Investigation: Conduct thorough investigations into alerts regarding Sanctions, Politically Exposed Persons (PEP), Transaction Monitoring, and Adverse Media.Regulatory Awareness: Apply strong judgment and decision-making within established risk parameters, contributing to wider risk discussions.Trend Analysis: Analyze data to detect emerging financial crime trends and improve detection strategies.Process Improvement: Enhance financial crime prevention processes, ensuring compliance with regulatory standards.Customer Service Support: Provide expert guidance to the Customer Service team on mitigating risks and resolving issues.

About 10a Labs: At 10a Labs, we serve as the premier safety and threat-intelligence layer, relied upon by cutting-edge AI laboratories, high-growth AI companies, Fortune 10 enterprises, and leading global technology platforms. Our expertise in adversarial red teaming, model evaluations, and intelligence gathering empowers engineering, safety, and security teams to outpace evolving threats while ensuring the safe deployment of AI systems.The Investigations Team at 10a Labs is seeking additional support to effectively respond to critical safety incidents and conduct thorough investigations across various abuse areas, including but not limited to Violence, Hate, Mental Health, CBRNE, Child Safety, Cyber Abuse, and more.About the Role:As a Threat Investigator, you will play a key role in supporting our London-based Investigations Team covering Europe, the Middle East, and Africa (EMEA). Your responsibilities will include identifying and responding to malicious activities and abuse on our platform, investigating suspicious behaviors, drafting detailed reports based on your findings, and providing actionable recommendations. This role necessitates a strong technical background in investigating threat actors, harmful behaviors, and cyber abuse, alongside proficiency in SQL and Python for data querying, transformation, and analysis. You will also manage escalations and reactive leads, including those that may not be identified by our current safety systems.Investigations may involve exposure to sensitive and distressing content, including sexual, violent, or otherwise disturbing material.This position includes an on-call component, requiring you to address urgent escalations outside of standard working hours, which may occasionally include evenings and weekends. The typical on-call rotation consists of 7 consecutive days every 2 months, though this may vary based on operational requirements, and candidates should be prepared to be flexible.Key Responsibilities:Proactively identify and track malicious actors on our platform.Investigate potentially policy-violating activities by querying internal data sources (using SQL and Python) and cross-referencing open-source information (OSINT).Document and communicate investigative findings to internal stakeholders.

Fraud Manager - GermanyHybrid in LondonAbout UsAt iwoca, we're creating an ecosystem where small businesses can flourish. We believe that small enterprises are not mere statistics – they are vital components of our communities, the essence of our high streets, and the driving force of our economy. Since our inception in 2012, we have transformed the way these businesses access financing, streamlining a previously cumbersome and frustrating process into a seamless journey: fast, flexible funding that caters to the needs of modern businesses.Our achievements are evident: we've disbursed billions in funding to over 150,000 businesses throughout Europe, solidifying our position as one of the continent's foremost fintech trailblazers. But our journey is only beginning. Our goal? To empower one million businesses with the financial tools they truly deserve.The TeamThe DE Compliance team is an independent group of experts committed to ensuring iwoca remains a secure and reliable partner for German SMEs. This team operates at the crossroads of technology and risk management, working in close collaboration with Tech, Operations, and Risk Management to develop robust fraud detection systems. In an agile environment, the team regularly convenes to share insights on emerging fraud trends and collaborates on cross-functional projects to proactively address evolving threats.Role OverviewAs a Fraud Manager, you will play a pivotal role in shaping the security and integrity of our digital lending products. You will have the autonomy to identify emerging risks and the influence to implement both technical and strategic solutions to mitigate them.Your Impact:Identify and assess emerging fraud scenarios, including impersonation, social engineering, and account takeovers (ATO).Develop and adjust the fraud strategy tailored for the German digital lending market, ensuring an optimal balance between risk management and conversion rates.Design effective verification processes that safeguard the business while minimizing friction for our customers.Innovation & Collaboration:Collaborate with Tech and Data teams to deploy automated detection mechanisms, leveraging machine learning models and rule-based systems.Lead the selection and implementation of innovative technologies to enhance the fraud prevention toolkit.Create and conduct training programs to elevate fraud awareness across the organization and with our external partners.

At Trustpilot, we are on an exciting journey as a profitable, high-growth FTSE-250 company with a bold vision: to be the universal symbol of trust. We operate the largest independent consumer review platform globally, and while we've achieved significant milestones, there's much more exhilarating work ahead. Join us at the forefront of trust!We are in search of an inquisitive and analytical Fraud Detection Analyst to become part of our global Fraud & Investigations team. In this role, you will analyze data, identify trends, and formulate detection rules that play a crucial role in preventing fraud, thereby protecting consumers, businesses, and the integrity of our platform.You'll tackle complex and often ambiguous challenges in the dynamic landscape of online trust. If you are passionate about problem-solving, delving into data, and making a significant impact, this is your opportunity.Joining a collaborative and inquisitive team that values transparency, fairness, and humor, you will contribute to the broader Trust & Transparency team, driving change across the organization and helping us achieve our vision of being the online symbol of trust.Key Responsibilities:Analyze fraud patterns and develop a comprehensive understanding of fraudulent behavior on our platform using SQL, Google BigQuery, and Google Looker.Create rules based on your analysis to mitigate fraudulent activities across our platform.Investigate escalated cases related to potential misuse of our platform and support media, legal, and customer inquiries.Collaborate with data science experts to enhance our technological and procedural methods for identifying fraud.Work closely with engineering teams to improve internal tools and databases that bolster our fraud prevention efforts.Serve as a key resource for other departments by analyzing customer and reviewer behavior on the platform.Communicate findings from analyses and investigations to various stakeholders across the department and the wider company.Report directly to our Lead Fraud & Investigation Analyst.

About UsWakam is a leading B2B2C insurance provider specializing in crafting innovative white-label insurance solutions through our advanced Play&Plug® technology platform, serving over 80 partners. Our products are primarily delivered via APIs, facilitating seamless integration for our partners.Operating in 32 countries, Wakam is recognized as the European leader in digital and embedded insurance.We are dedicated to social responsibility and operate as a mission-driven company focused on providing transparent and impactful insurance solutions. Join Our TeamAs a member of Wakam’s UK Claims team, you will collaborate closely with internal stakeholders and external partners such as MGAs, TPAs, legal service providers, and various suppliers. Your role will be crucial in maintaining efficient claims operations, ensuring quality partner administration, and providing reliable support for the broader Claims, Underwriting, Risk & Compliance functions in the UK. Your RoleAs a Claims Administrator, you will enhance the operational efficiency of Wakam’s UK claims activities. Your responsibilities will include ensuring high-quality administration, effective coordination with partners, and reliable management of claims and complaint processes.You will serve as a vital point of contact within the UK ecosystem, contributing to the organization and compliance of operations in a dynamic environment. Key ResponsibilitiesPartner & Operational AdministrationYou will assist in the operational administration of Wakam’s UK partners, ensuring smooth daily interactions with MGAs, TPAs, legal providers, and other suppliers. Your administrative support will be instrumental in the effective management of claims-related processes.Claims & Complaints AdministrationYou will oversee the claims and complaints inboxes, manage administrative tasks related to complaints, and ensure timely escalation to the appropriate stakeholders. Additionally, you will assist with run-off account activities, such as confirming policy details, issuing NCB certificates, and validating NCB information for third parties.

About Marshmallow Marshmallow’s mission is to make migration simpler for everyone. The company tackles complex challenges with a team that values fresh thinking and practical solutions. Team members are encouraged to question assumptions and actively improve processes. Growth and learning are central at Marshmallow. Employees receive support and resources to develop their skills, with the goal of making meaningful contributions and driving positive change. For more about the culture and values, see the Culture Handbook. How the Claims Team Works The Claims Team at Marshmallow operates differently from most. Speed and efficiency shape the way work gets done, with technology streamlining decision-making. Team members have the autonomy to act quickly and use data to make informed choices for customers, without getting stuck in outdated processes or slow approvals. This team values expertise and welcomes those who want to challenge old ways of working. If bureaucracy has been a frustration elsewhere, Marshmallow offers a place to work with more independence and a focus on continual learning. About the Third Party Claims Handler Role The Third Party Claims Handler joins the Settlement Team, taking responsibility for a portfolio of third-party damage and credit hire claims. The role centers on managing these claims efficiently, aiming for fair and financially responsible outcomes.

Role overview Marshmallow seeks a Product Designer with a focus on Claims. The main goal is to design solutions that make the claims process simple and transparent for customers. This position shapes how people interact with Marshmallow's products, aiming for clarity at every step. What you will do Collaborate with teams across Marshmallow to develop user-friendly designs for the claims journey Create interfaces and interactions that are intuitive and straightforward Use design and user experience expertise to improve how customers navigate the claims process Location This position is based in London.

Interpath Advisory is on the lookout for an experienced Assistant Manager to enhance our Asset Tracing and Complex Investigations team located in London. This dynamic practice specializes in tackling intricate investigations that support asset tracing, recovery efforts, and complex commercial disputes. Our casework is global in nature, often involving engagements with sovereign states and major high-profile issues. As we expand our global Advisory capabilities, you will collaborate closely with our industry-leading specialists across our numerous international offices.This position is ideal for an analytical professional eager to advance their career within a leading team and a rapidly growing organization with a worldwide reach. You should possess a minimum of 4-5 years of experience in a reputable firm in the commercial investigations field, particularly in conducting open-source investigations across diverse jurisdictions. Proven expertise in asset tracing casework is essential.Key Responsibilities:Utilize a comprehensive array of investigative tools and datasets (training provided where necessary).Collaborate with cross-functional teams, including legal and financial experts.Draft detailed reports and presentations outlining findings, methodologies, and recommendations.Engage with clients to discuss findings, strategies, and next steps in the investigation process.Mentor junior team members, providing guidance on investigative techniques and best practices.Identify and implement business development opportunities within the practice.Oversee and coordinate investigative assignments across various complex international cases.Lead investigative teams on multiple concurrent projects.Manage client engagements and project reviews.Actively participate in business development and sector events.This role presents an exciting opportunity for capable and ambitious candidates to significantly impact the growth of this high-profile team. It is well-suited for individuals with long-term aspirations within the sector.

Join Our Team as a Meter Investigator!Location: LondonSalary: £17,000 - £18,500 pro-rata (dependent on experience) + pension + free uniformFlexible part-time and on-demand positions availableComprehensive training providedAre you someone who enjoys the great outdoors and prefers a flexible working schedule? If so, this could be the ideal position for you!About Us:Our client collaborates with water companies throughout the UK to gather critical data on non-domestic properties, ensuring accurate billing and service delivery.Why Work with Us?Following recent contract acquisitions and strategic growth plans, we are on the lookout for proactive Meter Investigators across the UK. No prior experience is necessary as we provide full training.Your Role:You will locate and examine ‘lost’ water meters situated in meter chambers or specific enclosures and buildings.Accurate data collection will involve cleaning and photographing commercial water meter details within designated geographic areas using mobile technology.Plan and manage your daily workload efficiently to meet operational demands.Ideal Candidate:· Strong awareness of Health & Safety protocols for yourself and customers.· Reliable home internet and proficient IT skills.· Professional appearance and demeanor as you represent the company.· Excellent communication and customer service skills.· Proficient literacy and numeracy skills.· Experience in time management and route planning is advantageous.Additional Information:This role requires some physical activity, including lifting heavy manhole covers, so physical fitness is essential.A basic Disclosure check will be necessary.CVs will be forwarded directly to the employer.

Join our dynamic team at Duffel as a Fraud Analyst in London, where you will play a crucial role in identifying and preventing fraudulent activities. Your keen analytical skills will be essential in assessing risks and implementing effective strategies to safeguard our operations. If you are passionate about leveraging technology and data analysis to combat fraud, we want to hear from you!

About LendableLendable is dedicated to revolutionizing the way people access credit and manage their finances. We are rapidly establishing ourselves as a leading fintech company, making remarkable strides since our inception.Recognized as one of the UK’s latest unicorns with over 700 talented team members.Ranked among the fastest-growing tech companies in the UK.Achieved profitability since 2017.Supported by top investors such as Balderton Capital and Goldman Sachs.Highly rated by customers, boasting an impressive 4.9 rating on Trustpilot based on tens of thousands of reviews.We are committed to transforming major consumer finance sectors, including loans, credit cards, and car finance, ensuring our customers receive funds in a matter of minutes rather than days.As we continue to expand, we are targeting the largest Western markets—the UK and US—where traditional banks still operate on outdated systems and cumbersome processes.Why Join Us?Take ownership of significant responsibilities and make impactful decisions from day one.Collaborate with small teams of exceptional individuals who are dedicated to solving problems and innovating beyond the status quo.Build cutting-edge technology in-house, leveraging new data sources, machine learning, and AI to streamline operations.Role OverviewAs we grow, we seek to enhance our Auto complaints handling team. In this role, you will excel in communication, establishing rapport with customers and collaborating with various departments within Lendable. Your ability to identify customer pain points and make fair, objective decisions will be crucial.If you possess experience in managing complex complaints—preferably within the motor or secured product sector—or have a background in automotive finance, we invite you to apply.

Unlock Your Potential with Trust.For decades, the payment clearing process has remained stagnant. At ClearBank, we challenge the norm. We strive to revolutionize banking infrastructure to be faster, safer, more reliable, and accessible to all. Here, you can think innovatively and responsibly to discover optimal solutions.When you operate in a realm of inherent trust, it fosters safety. This safety empowers you to be courageous, to question conventions, to learn from failures, and to explore new possibilities. At ClearBank, trust is at the core of our operations. We are not merely expected to earn it; we are entrusted with it. This means addressing issues promptly, discerning good risks, and understanding that the ability to act does not always equate to the necessity to do so.Your Role Awaits You:Joining our Financial Crimes Operations Models Management team as a Blockchain & Fraud Models Analyst means taking ownership of developing and maintaining monitoring controls for blockchain-based products and analyzing fraudulent payment activities. Reporting to the Senior Manager of Models Management, you will play a key role in safeguarding our financial ecosystem.Key Responsibilities:Design and optimize robust rules and models for monitoring blockchain transactions and screening for fraudulent payments, ensuring comprehensive risk coverage and operational efficiency to support our products and clientele.Analyze blockchain and payment transaction behaviors to identify emerging typologies of financial crime, such as cross-chain activities, high-risk wallet exposures, and transaction velocity risks.Collaborate with data scientists, engineers, and compliance teams to enhance monitoring performance through improved rule logic, thresholds, and outputs.Oversee the effectiveness of monitoring rules and models, maintaining rule health metrics, dashboards, and performance reports.Conduct root cause analyses of monitoring incidents and model performance issues, recommending and implementing data-driven enhancements.Engage with the 1st and 2nd Line of Defence teams, as well as external vendors, to ensure monitoring controls are well-calibrated, documented, and aligned with risk appetites.Contribute to strategic initiatives aimed at enhancing the organization's financial crime strategies.

Join Wise as a Senior Fraud Product Analyst and play a pivotal role in safeguarding our customers while driving innovation in fraud prevention. You will leverage your analytical skills and product expertise to enhance our fraud detection capabilities, working closely with cross-functional teams to implement effective solutions.

Join us as a Fraud Analyst in London, where we are revolutionizing the travel industry.Are you passionate about data analysis and fraud prevention? At Duffel, we are committed to simplifying travel by enhancing payment systems and ensuring secure transactions for over 4 billion airline passengers.As a part of our dynamic London team, you will play a crucial role in identifying fraudulent activities, formulating detection rules, and collaborating with our engineering and data science teams.If you thrive on solving complex challenges and making a significant impact, this is your opportunity to contribute to the future of travel!

About Shift4 Shift4 (NYSE: FOUR) simplifies global payments for businesses across many industries, processing billions of transactions each year. Learn more at www.shift4.com. Role Overview The Fraud Associate monitors daily transaction activity and investigates potential fraud within the payments sector. This position focuses on analyzing data, identifying suspicious patterns, and helping to strengthen security protocols. The role works closely with merchants, card schemes (including Visa and Mastercard), and internal teams to reduce risk and manage chargebacks. What You Will Do Investigate suspicious transactions, merchants, and third-party activities on a daily basis. Analyze fraud trends using both internal BI tools and external fraud monitoring platforms to spot patterns and respond quickly. Work with internal teams and external partners to build and implement effective fraud detection strategies. Improve reporting, tools, and processes to prevent fraud and manage chargebacks, sharing insights to enhance security. Engage with merchants and partners to assess fraud risks and recommend next steps, providing guidance on compliance and fraud-related questions for SMB clients. Collaborate with card schemes (Visa, Mastercard, Amex, Discover) on program breaches, appeals, investigations, and reporting. Stay current on chargeback and fraud program requirements, ensuring compliance and proactive management. Work with the Risk team to identify and monitor high-risk merchants. Help improve tools and workflows by questioning outdated processes and suggesting enhancements. Location This position is based in London, England, United Kingdom.

Join Ravelin, the forefront of fraud detection technology! We leverage cutting-edge machine learning and network analysis to tackle significant challenges in online transaction security. Our mission is to ensure that online transactions are safe, allowing our clients to confidently serve their customers.We believe in fostering a vibrant workplace culture characterized by empathy, ambition, unity, and integrity. At Ravelin, we emphasize work-life balance and maintain a flat hierarchy across the company. By becoming part of our team, you will quickly gain insights into the latest technologies while collaborating with some of the brightest minds in the industry. Check out our Glassdoor reviews!If you resonate with our values and enthusiasm for preventing fraud, we encourage you to explore our blog to see how you can contribute to safeguarding the world's largest online businesses.The RoleWe are excited to welcome a Junior Data Scientist to our dynamic team of client-facing data scientists and support analysts. In this pivotal role, you will delve into client data to uncover patterns and trends related to fraud. By applying exploratory analysis, you will create meaningful narratives from data, probing not just “what” and “how” but also “why.” Your interactions with clients will be crucial in helping them understand their fraud landscape and refining our focus on targeted solutions.ResponsibilitiesEngage directly with clients to deliver insights from fraud analytics and machine learning models.Examine large datasets to pinpoint fraud patterns, trends, and emerging threats, enhancing client outcomes.Collaborate with clients to address specific fraud challenges, developing effective and innovative solutions.Compile reports and present analytical findings to clients as needed.Identify new model features and enhance model efficacy.Optimize graph network performance through network analysis.Gain practical experience with our cloud infrastructure and utilize available tools to enhance client data and performance.Develop internal tools in Python to improve our analytical abilities.