Product Manager, Conversational AI at Hinge Health | San Francisco

The RoleBecome a key player in the evolution of healthcare with Hinge Health, a pioneer in crafting a patient-focused digital clinic that enhances clinical outcomes while yielding substantial financial benefits. As a seasoned Data Scientist in the ROI Identification & Measurement Pod, you will be instrumental in shaping our value proposition. Your role will extend beyond mere data analysis; you will design automated systems and predictive models that highlight our economic impact for major employers and health plans globally. If you are enthusiastic about leveraging causal inference and extensive datasets to influence company-wide strategies, this is your chance to create the

Role Overview Hinge Health is hiring a Senior Data Scientist in San Francisco. This role focuses on developing and applying machine learning and data analysis techniques to improve digital healthcare solutions, particularly in musculoskeletal care. What You Will Do Apply advanced machine learning methods and data analysis to healthcare challenges Collaborate with a skilled team to strengthen data capabilities Support projects that align with Hinge Health’s mission to transform musculoskeletal care Location This position is based at Hinge Health’s San Francisco headquarters.

About the OpportunityAs a Senior Data Engineer at Hinge Health, you will take the lead on developing and maintaining the data architecture that drives real-time experiences for our users. You will be responsible for constructing and optimizing data pipelines that aggregate data from numerous upstream services, including Kafka event streams and transactional databases, into a cohesive data platform that supports both real-time APIs and analytical tasks on Databricks. Your contributions will directly support AI-driven coaching assistants and physical therapy applications utilizing real-time member data, including engagement logs and clinical information, to provide tailored recommendations. This role places you at the crossroads of data engineering and artificial intelligence, constructing the dependable, low-latency data infrastructure essential for these systems.You will engage with a cutting-edge tech stack: employing Python, Flink, and PySpark for pipeline development, Kafka for event streaming, Delta Lake for scalable data storage, and Aurora PostgreSQL for operational data management.This role emphasizes high ownership. You will collaborate closely with application engineers, data scientists, and AI teams across the organization to define the data flow from its inception to its consumption. Furthermore, you will assist in establishing standards and practices that empower product teams to manage their own data in a HIPAA-compliant environment. If you are passionate about creating the data infrastructure that underpins AI systems impacting health outcomes, we encourage you to apply.Our technology stack includes: Python, SQL, dbt, Airflow, PostgreSQL, MySQL, REST, Aptible, Docker, Tonic.ai, Terraform, Spark, Kafka, Flink, Fivetran, Databricks, and AWS (S3, Lambda, Kinesis, RDS, Glue).Key ResponsibilitiesDesign and construct the data architecture for AI-enhanced health solutions - You will build and oversee data pipelines that cover both streaming and batch processes, from data ingestion to serving. This includes creating ingestion layers that pull data from Kafka event streams and transactional databases, executing transformations using Flink, Databricks, and dbt, and making informed decisions about the placement and purpose of transformations. You will manage pipelines across the entire stack: from raw ingestion to normalized staging, aggregated analytical models, and the serving layer relied upon by downstream consumers including real-time APIs, BI tools, and AI applications. You will establish data contracts, oversee schema evolution, and ensure the data you deliver is well-documented and reliable for others to utilize.Maintain platform reliability and data integrity - Define and monitor SLAs (Service Level Agreements) to ensure system performance and data quality.

About the Role Hinge Health is expanding from digital physical therapy to a broader approach in musculoskeletal care through the HingeSelect program. This platform gives members access to in-person visits, specialist referrals, and personalized care pathways. As HingeSelect grows, the team seeks a Staff Product Data Scientist to create a measurement and experimentation framework that connects product work to real business growth. This is a foundational 0-to-1 position as the first dedicated data scientist for HingeSelect's discovery and visitation experience. The role works closely with Product and Engineering to uncover conversion barriers, set up causal guardrails to protect existing programs, and ensure instrumentation delivers clear links between product features and outcomes. There will also be a focus on analyzing how provider capacity meets member demand to improve supply-demand balance across the care network. The right candidate brings strong technical skills, experience with AI-assisted development, and the ability to build data architecture from scratch. Comfort with writing production-ready code using AI tools, designing experiments for causal inference, and structuring ambiguous business questions into analytical frameworks is important. This expertise will help the team avoid superficial analytics, measure strategic risks, and keep engineering efforts aligned with outcomes. The current stack includes Python, SQL, dbt, Mode, Databricks, Airflow, Statsig, and AWS. What You'll Achieve Build measurement and experimentation infrastructure for HingeSelect, from instrumentation design to causal analysis and metric reporting. Pinpoint and address conversion issues across the HingeSelect funnel, including discovery, selection, scheduling, and visit completion. Work with Product to prioritize changes with the biggest impact. Design and run experiments with causal guardrails to measure HingeSelect’s incremental value while protecting engagement in digital physical therapy programs. Model supply-demand dynamics by analyzing provider capacity, geographic coverage, and member demand to inform network strategy and capacity planning. Define the data architecture for HingeSelect, including event taxonomy, data models, and metric definitions that support reliable analysis and AI agent use. Create and maintain dashboards and self-service tools that give Product, Engineering, and leadership real-time visibility into funnel performance and key metrics.

About the RoleJoin us as a Senior Product Design Manager at Hinge Health, where you will lead our HingeSelect pillar, managing a diverse portfolio that encompasses care discovery, visits, accounts, financial systems, and enterprise products. You will set a hands-on design direction for your team, nurture and grow a talented group of designers, and collaborate closely with Product, Engineering, and Commercial leadership to create exceptional experiences that enhance member outcomes and boost business performance. Reporting directly to the Head of Product Design, this role is perfect for a leader with a knack for navigating complex product landscapes and applying systems thinking to integrated journeys, operational workflows, and data-driven experiences.What You’ll AchieveGuide design efforts across a multi-team portfolio featuring both consumer and enterprise product surfaces.Recruit, mentor, and cultivate a high-performing team of product designers, promoting a culture of creativity and collaboration.Establish a clear design vision while ensuring consistency, quality, and scalability across the organization.Partner with Product, Engineering, and Commercial teams to deliver innovative, user-focused solutions that enhance member engagement and outcomes.Oversee comprehensive experiences spanning discovery, scheduling, visits, accounts, financial systems, and enterprise workflows.Create robust design operating mechanisms, including critique sessions, planning, and quality reviews.Elevate the impact of design through customer insights, strong systems thinking, and disciplined execution.

1. About the RoleJoin Hinge Health as a dedicated Payroll Lead within our Finance team. This pivotal position allows you to independently manage comprehensive payroll operations across the US and international locations, while spearheading process enhancements and ensuring the highest standards of compliance. Reporting directly to the Sr. Manager of Equity & Payroll, you will act as a subject matter expert, collaborating with cross-functional teams such as People, Benefits, HR Technology, Equity, Tax, and Accounting. Your leadership will be vital in mentoring team members and ensuring that critical payroll reporting deadlines are met with precision.2. What You'll AccomplishKey ResponsibilitiesOversee and execute semi-monthly and bi-weekly payrolls in Workday for over 1500 employees across various entities in the US and Canada with minimal supervision.Lead intricate payroll projects, including system upgrades, process optimization, and integration of new payroll systems.Calculate and prepare off-cycle payrolls, proactively identifying potential issues before they affect employees.Drive process improvements by identifying inefficiencies within payroll workflows and implementing scalable solutions.Conduct audits for new hires and manage termination processes; oversee payroll variance reconciliations and relevant documentation.Manage and optimize 401(k) contributions in Empower, ensuring accuracy and identifying automation opportunities.Act as the primary resource for resolving complex payroll processing exceptions and escalations.Lead payroll-related employee communications, addressing concerns and providing clear guidance.Collaborate strategically with HR operations, accounting, equity, and HR Tech teams to align policies and drive cross-functional initiatives.Manage the processing of garnishments, levies, withholding tax notices, child support, and unemployment insurance questionnaires.Ensure accuracy in auditing tax codes and setups between Workday and ADP, independently resolving discrepancies.Oversee state registration strategies, including new registrations as entities expand or renewals as registrations expire.Lead quarterly tax audits and year-end W-2 reporting, ensuring compliance and accuracy.

Join Our Team! Be part of HingeSelect, an innovative internal startup at Hinge Health, dedicated to revolutionizing access to orthopedic care for our members. As the technical cornerstone of our initiative, you will play a pivotal role in connecting members with virtual orthopedic specialists and a top-tier network of in-person providers. This is an exceptional chance to thrive in a dynamic 0-to-1 environment, utilizing the resources of a leading market player to tackle intricate challenges in musculoskeletal (MSK) care delivery.Your ImpactFirst 3 Months: Immerse yourself in our tech stack (Golang, TypeScript, React Native) to deliver critical features for our Specialist Visits product. You'll set foundational engineering standards for this new venture and cultivate trust with cross-functional teams in Product and Design.First 6 Months: Spearhead complex, cross-team projects that unlock new product functionalities while guiding the team through uncertainty to create sustainable solutions. You'll mentor senior engineers, elevate the technical standards, and ensure our clinical journeys are user-friendly and of the highest quality.First Year: Lead the architectural vision for our ambitious 2026 scaling plans, designing robust services capable of supporting 100x growth. You'll influence the long-term technical strategy, balancing immediate deliverables with the reliability and maintainability essential for large-scale expansion.Who You AreA Strategic Architect: You excel at crafting technical strategies for ambiguous problem spaces, designing scalable systems and APIs (REST or gRPC) that accommodate exponential growth and future product demands.A Force Multiplier: Your success is defined by your team's achievements. Through mentorship, design insight, and constructive feedback, you enable fellow engineers to work more efficiently and autonomously.A Lifelong Learner: You embrace AI thoughtfully to enhance workflows and improve team effectiveness. Your passion for our mission drives you to constantly explore innovative ways to leverage technology to assist individuals in overcoming chronic pain.

About the RoleHinge Health is on the lookout for a talented Mechanical Engineer II to join our dynamic Hardware Engineering team. In this pivotal role, you will contribute significantly to the design and development of our next-generation hardware products. As a mid-level engineer, you will tackle a range of projects, focusing on mechanical designs for advanced medical devices that are highly integrated. You will collaborate across various teams, including electrical, mechanical, and manufacturing, to successfully transition products from concept to production.The ideal candidate is passionate about addressing real-world challenges through hardware innovation—your efforts will directly enhance the lives of millions of our members by alleviating pain and improving their well-being. By joining our Hardware group within the broader R&D organization, you will be part of a highly skilled, motivated, and compact team where your ideas and contributions are valued.What You'll AchieveCreate intricate device assemblies and manufacturing fixtures using 3D CAD, integrating components like PCBAs, batteries, and connectors.Rapidly prototype and test using various technologies (3D printing, machining, etc.)Engage in all phases of product development, from exploration and prototyping to detailed design, testing, and scaling for mass production.Work closely with electrical, firmware, and senior mechanical engineers on system architecture and integration.Maintain design quality and adhere to medical device regulatory standards through clear documentation and thorough testing.Assist manufacturing and sustaining engineering by optimizing designs for cost reduction and enhanced manufacturability, supporting process or test development, and aiding in failure analysis.Hinge Health Hybrid ModelWe believe in the advantages of both remote and in-office work, and we aim to harness the best of both worlds. Employees in hybrid roles are expected to work in the office three days a week for a full eight-hour business day. Our San Francisco office features a dog-friendly work environment.

About the RoleAt Hinge Health, we are revolutionizing digital health with our focus on evidence-based solutions designed to alleviate musculoskeletal (MSK) pain. By integrating personalized exercise therapy and virtual care, we empower individuals to effectively manage and significantly reduce chronic pain, enhancing their quality of life while minimizing healthcare expenditures. Our partnerships with employers and health plans enable us to deliver these impactful solutions broadly, enhancing organizational health and productivity.With the recent introduction of HingeSelect, we are advancing our mission by merging digital and in-person care, leading to improved outcomes and an enriched member experience. We are also enhancing our approach to member data management, prioritizing security, observability, and traceability.We seek a dedicated Backend Software Engineer who is enthusiastic about crafting outstanding user experiences through Golang and gRPC-based microservices. As part of the Accounts team, you will play a vital role in developing and refining systems that have a significant impact across the entire organization. A robust and scalable Accounts system is crucial for ensuring stability and fostering the growth of our membership base. You will collaborate closely with product managers, designers, and fellow backend engineers to create scalable, high-performance, and accessible applications.This position offers a unique chance to contribute to a high-impact product in its formative stages. You will be instrumental in establishing the technical foundations that guarantee a seamless and enjoyable experience for our users. The ideal candidate excels in cross-functional collaboration, navigates ambiguity with ease, and is deeply committed to product quality and user experience.At Hinge Health, backend engineers drive their team’s success by architecting and implementing comprehensive solutions, creating well-tested, high-performance APIs and data models. Additionally, you will be responsible for profiling systems to proactively address scaling challenges and maintaining high standards through thoughtful and constructive code reviews.We embrace a continuous deployment DevOps culture and take great pride in supporting our code in production. Our production systems are built with Golang, gRPC, AWS, Postgres, Redis, and Temporal. Our workflow follows a trunk-based CI/CD approach, and we uphold the highest security and compliance standards within the healthcare sector, including HIPAA, HITRUST, SOC 2, and CCPA.

The OpportunityJoin Hinge Health as a Senior Health Economist and play a pivotal role in transforming musculoskeletal (MSK) care through digital health innovation. Your expertise will be essential in developing an analytical strategy that demonstrates our platform's value to leading health plans and employers across the nation. You will spearhead high-impact ROI analyses, provide mentorship to junior economists, and guide research initiatives that drive product development and market strategies. Your contributions will directly affect millions of individuals' access to healthcare and shape how payers invest in effective digital health solutions.What You'll AchieveWithin the first 3 months:Evaluate Hinge Health's current health economics portfolio and prioritize studies with the potential for significant commercial impact and competitive advantage.Establish yourself as a trusted advisor to the Client Success and Commercial teams, influencing how ROI evidence is presented during sales discussions.Lead your inaugural complex external ROI study, overseeing vendor negotiations, securing study design approvals from both internal and external stakeholders, and presenting findings.Within the first 6 months:Manage multiple health economics workstreams across various product lines (including chronic MSK, surgical interventions, and pelvic health) while balancing analytical rigor with commercial timelines.Deliver polished, defensible analyses directly to external clients, including health plan executives and actuarial teams, to finalize deals and renew contracts.Mentor a junior health economist, establishing best practices for study design, code reviews, and communication with clients.Develop advanced analytics infrastructure, such as automated claims data pipelines within Databricks, to enhance team efficiency.Within your first year:Define Hinge Health's long-term health economics research strategy, setting publication objectives, fostering external partnerships, and innovating methodologies.Lead the publication of impactful research articles in prestigious journals (e.g., JAMA, Health Affairs) to solidify Hinge Health's position as a leader in digital MSK care evidence.Shape product roadmap decisions by identifying economic opportunities and designing studies to explore questions like which member segments yield the highest ROI.

About the RoleHinge Health is on the lookout for a talented Electrical Engineer to become a vital member of our Hardware Engineering team. This is an exciting opportunity to contribute to the design and development of our cutting-edge hardware products that are revolutionizing healthcare.In this junior-to-mid-level position, you will engage in a variety of projects, taking charge of board-level designs for highly integrated medical devices, guiding them through the entire process from schematic creation to layout and assembly. Collaboration is key; you will partner with firmware, mechanical, and manufacturing teams to transform concepts into market-ready products.We are seeking an enthusiastic candidate who is passionate about harnessing hardware solutions to tackle real-world problems. Your contributions will directly influence the quality of life for our millions of members. As a part of our dedicated Hardware group within the broader R&D organization, you will join a small, motivated team where your ideas and input are truly valued.

The OpportunityBecome a vital part of a transformative team dedicated to redefining chronic pain treatment by targeting its fundamental source: the brain. Hinge Health is broadening its horizons beyond traditional physical therapy to create a holistic Brain Health ecosystem. In this pivotal role, you will spearhead the architecture and development of agentic AI systems designed to provide personalized pain reprocessing therapy and mindfulness practices. You will act as a bridge between clinical science and software engineering, crafting the technology that empowers millions of members to retrain their nervous systems in processing pain.Your ImpactArchitect Innovative AI Therapies: Develop and enhance agentic AI systems that facilitate multi-session conversational therapy while ensuring contextual continuity, emotional intelligence, and adherence to clinical standards.Create an Integrated Education Platform: Construct a centralized service that offers tailored pain science education and mindset strategies, customizing content to align with each member’s therapeutic objectives.Shape Technical Strategy: Collaborate with product and clinical leadership to define the long-term technical vision for Brain Health, strategically balancing immediate deliverables with the need for scalable, resilient infrastructure.Establish MLOps Standards: Develop best practices for model evaluation, effectiveness tracking, and safety measures, tailored to the unique requirements of mental health AI.Lead & Mentor: Serve as a technical guide for the team, mentoring fellow engineers, fostering a culture of technical excellence, and promoting collaboration among data science, clinical, and platform teams.About YouA Visionary Builder: Beyond just coding, you design systems that scale. You possess a profound understanding of distributed systems, adeptly navigating the complexities of developing AI-driven products in a highly regulated healthcare setting.A Continuous Learner: You are at the forefront of AI and software engineering, continually assessing emerging technologies to enhance performance and refine the platform.A Collaborative Leader: You excel in multidisciplinary environments, effectively translating intricate technical concepts for clinical and product stakeholders to guarantee clinically sound and technically robust solutions.A Dedicated Owner: You take pride in every facet of your work, from architecture through to production support, embodying a DevOps culture to ensure seamless operations.

Join Our MissionAt Hinge Health, we are dedicated to expanding access to our innovative digital health solutions by 2026. As the Demand Generation Manager, you will play a critical role in designing and executing comprehensive multi-channel marketing campaigns that drive our B2B sales pipeline. Your work will connect employers, health plans, and partners to transformative care for millions suffering from musculoskeletal pain.Hybrid Work EnvironmentWe embrace a hybrid work model, allowing our team to enjoy the benefits of both remote and in-office work. In this role, you will be expected to work from our San Francisco office three days a week, for a full eight-hour workday. Our office is also pet-friendly!Your Impact in the First YearFirst 3 Months:Conduct in-depth analysis of current paid advertising initiatives (LinkedIn, Google Ads, etc.) to identify immediate improvements in lead quality and cost efficiency.Utilize AI-driven tools to enhance campaign production and refine targeting strategies.Lead at least one significant campaign from conception to execution, testing various messaging strategies and channel combinations.First 6 Months:Initiate targeted account-based marketing (ABM) campaigns in collaboration with the Commercial Marketing team, focusing on engagement with key accounts.Enhance paid channel performance by implementing improved tracking and creating dashboards in Google Analytics to assess ROI.Establish a rigorous testing framework for continuous optimization, aiming to increase conversion rates by at least 15% through A/B testing.First Year:Take full ownership of demand generation strategies for key segments, ensuring measurable pipeline growth aligned with business objectives.

About AirwallexAirwallex stands as the premier unified payments and financial platform tailored for global enterprises. Our unique blend of proprietary infrastructure and advanced software empowers over 200,000 businesses across the globe, including notable names such as Brex, Rippling, Navan, Qantas, and SHEIN. We offer fully integrated solutions for managing everything from business accounts and payments to spend management, treasury services, and embedded finance on a global scale.Founded in Melbourne with a dynamic workforce of over 2,000 innovative professionals across 26 global offices, Airwallex is valued at $8 billion. We are backed by leading investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, positioning us at the forefront of creating the future of global payments and financial services. If you are ready to embark on the most ambitious journey of your career, we invite you to join us.Attributes We ValueWe seek builders with an entrepreneurial spirit who aspire for real impact, accelerated growth, and genuine ownership. You bring deep expertise and analytical thinking, driven by our mission and operating principles. You thrive in a fast-paced environment, demonstrating curiosity and making decisions based on foundational principles while balancing speed with thoroughness.With a humble and collaborative approach, you transform innovative ideas into tangible products and ensure projects are completed from start to finish. Leveraging AI, you work efficiently and solve problems quickly. Here, you will tackle complex, high-impact challenges alongside exceptional teammates and advance your career as we redefine the future of global banking. If this resonates with you, let's innovate together.Growth Data Science TeamThe Growth Data Science team is at the heart of Airwallex’s growth strategy, leveraging data and AI to create a sustainable competitive edge. We design and implement advanced solutions encompassing predictive modeling, personalization, LLM-powered systems, incentive optimization, and causal inference to drive significant growth throughout the customer journey.Discover more about our data science team in this blog.The RoleWe are on the lookout for a Senior Data Scientist to collaborate closely with our Growth and Marketing teams. Your role will involve designing, deploying, and refining impactful data science initiatives that drive our growth objectives.

Join Aircall, the leading integrated customer communications and intelligence platform that empowers growing businesses worldwide. With a trusted network of over 20,000 companies, Aircall seamlessly integrates voice and digital channels into one powerful platform, featuring one-click connections with top CRMs and over 100 essential business tools. Our AI-driven insights and automation capabilities enable sales and support teams to optimize their time, discover new opportunities, and deliver outstanding customer experiences. With a diverse global team of over 600 in cities such as Paris, New York, San Francisco, and more, Aircall is revolutionizing the way businesses engage with their customers, fostering deeper relationships and driving measurable success.Our Work Culture: At Aircall, we prioritize customer satisfaction, continuous learning, and extraordinary results. We encourage open collaboration, ownership, and swift, informed decision-making. If you thrive in a dynamic, team-oriented environment where curiosity, trust, and impact are key, you will fit right in.About Our TeamThe Data team at Aircall is integral to our decision-making process, driving innovation and growth through advanced data solutions, tools, and actionable insights.Role OverviewAs a Senior Data Scientist, you will play a crucial role in providing insights to our product and business teams, collaborating closely with product and engineering leaders. You will support key initiatives such as pricing strategies, packaging, multi-product approaches, and self-service solutions. Additionally, you will work cross-functionally with Engineering, Sales, Finance, Marketing, and Customer Relations to translate data requirements into impactful solutions. Your contributions will also include establishing best practices in analytics and mentoring team members to uphold high standards in data governance and insight generation.

Join Windfall, a pioneering people data and AI company, where data science is at the heart of our mission. We are dedicated to transforming how organizations understand and leverage people data by equipping leading commercial and nonprofit partners with precise, actionable predictive models.We are seeking a product-focused Senior or Staff Data Scientist to be part of our Modeling & AI team. In this pivotal role, you will directly influence customer success by developing custom propensity models that tackle our clients' most pressing challenges. Collaborating closely with customer data and Windfall's extensive data resources, you will craft innovative solutions and create comprehensive modeling pipelines that convert data into tangible value.This position offers a unique chance to witness your contributions in action, working hand-in-hand with our clients to develop a range of models, from sophisticated marketing and lead scoring to donation likelihood models that enhance the missions of the world's leading nonprofit organizations.

About This RoleHinge Health is on the lookout for a dynamic Commercial Creative Director to spearhead our creative vision for enterprise initiatives. In this crucial position, you will be the catalyst for how our brand connects with top-tier employers globally. You will navigate the intersection of innovative clinical solutions and genuine human interaction, collaborating with Commercial, Product Marketing, and Sales teams to translate business objectives into impactful integrated campaigns, tailored Account-Based Marketing (ABM) experiences, and engaging brand activations. Your leadership will guide a talented, multidisciplinary team to produce visually striking and commercially viable work, making this a remarkable opportunity to blend creative storytelling with strategic business acumen to redefine the landscape of digital healthcare.Your Key AchievementsStrategic Creative LeadershipCreative Visionary: Develop and execute the creative strategy for all commercial and B2B marketing efforts, ensuring alignment with Hinge Health’s brand ethos and strategic goals.Value Communication: Simplify complex clinical and technical value propositions into relatable, human-centered narratives that appeal to employers, consultants, and benefits leaders.Strategic Collaboration: Build a trusted, strategic relationship with Commercial, Product Marketing, and Sales leaders, translating business needs into high-impact creative concepts for go-to-market launches and market growth.Team Mentorship: Inspire and guide a high-performing team of designers and writers, nurturing a culture of collaboration, innovation, and storytelling excellence.Campaign Development & ExecutionIntegrated Campaigns: Design and implement multi-channel campaigns (web, digital, social, OOH) that amplify brand presence and drive demand generation.Sales Enablement & ABM: Lead the production of valuable sales materials (presentations, ebooks, videos) and tailored ABM experiences that empower the Enterprise team to engage and convert key prospects.Event Experience: Oversee the comprehensive creative development for commercial events and activations, harmonizing creative content and multimedia to ensure a seamless and captivating attendee experience from promotion through on-site execution.Performance Enhancement: Collaborate with the analytics team to assess campaign effectiveness and optimize performance continuously.

About the RoleAt Hinge Health, we are on a mission to revolutionize the way we approach pain management by creating a cohesive platform that seamlessly integrates digital and hybrid care solutions. We are looking for a Data Science Manager to spearhead our data strategy in two vital areas: Treatment Experience and Hinge Select.In this pivotal role, you will take charge of the data roadmap for our cutting-edge clinical technologies, which include Computer Vision (Motion Insights), the Enso wearable device, and our Rewards & Insights (RAIN) engagement platform. You will also lead the analytics strategy for Hinge Select, a rapidly expanding hybrid care service that connects members with both virtual specialists and in-person healthcare providers.What You'll AccomplishStrategic Thought Leadership: Act as the primary data partner for the Treatment Experience and Hinge Select leadership teams, proactively identifying opportunities to enhance CV adoption, optimize Enso usage, and improve conversion rates in the Hinge Select funnel.Team Leadership & Development: Mentor and grow a talented team of Data Scientists (currently 4 direct reports), fostering a culture of technical excellence, autonomy, and open communication. You will oversee their performance management, career advancement, and project prioritization.Product Data Quality & Infrastructure: Lead the charge on the 'Product Data Quality' initiative within your domains. This includes defining metric frameworks, enforcing strict instrumentation and taxonomy standards (Mixpanel), and ensuring the delivery of reliable, well-documented dbt data models in Databricks.Experimentation Excellence: Enhance the rigor and speed of experimentation within your teams using Statsig. Guide your team in designing complex experiments and interpreting results to ensure clarity and avoid unnecessary shipping.0-to-1 Product Analytics (Hinge Select): Build the foundational data architecture for Hinge Select, collaborating with Engineering to address complex data ingestion challenges and create a comprehensive view of our hybrid care supply and demand.Cross-Functional Collaboration: Connect technical data initiatives with business outcomes, ensuring that your team’s deliverables—whether predictive models or dashboards—are actionable, accessible, and aligned with company objectives.

About DecagonDecagon stands at the forefront of conversational AI, enabling brands to create unparalleled concierge customer experiences.Our innovative technology empowers leading enterprises such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to harness AI agents that facilitate personalized and highly engaging interactions across various channels, including voice, chat, email, and SMS.We envision a future where customer experience transcends traditional support methods, offering quicker solutions, enriched dialogues, and more profound connections. Backed by elite investors like a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, we are committed to this vision.At Decagon, we thrive in an office environment that champions collaboration, excellence, and rapid progress. Our core values—Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle—guide our team dynamics and growth.About the RoleIn your role as a Senior Data Scientist at Decagon, you will apply rigorous technical expertise to analyze, test, and leverage data across our business operations. You will design experiments, utilize advanced statistical techniques, and construct scalable analytical frameworks to directly influence product strategy and enhance corporate performance.You will collaborate with Engineering and Product teams to implement robust measurement practices, promote data-driven decision-making, and derive insights that will guide Decagon’s future direction. This position requires a blend of analytical excellence and product insight, with the capacity to impact decisions at the highest organizational levels.In this role, you willDevelop and manage foundational datasets and metrics that reflect usage, performance, and efficiency across Decagon's AI platform.Enhance and expand Decagon’s data models, metrics, and dashboards to ensure coherent and scalable reporting across various teams.Collaborate closely with Engineering to inform strategy using data—identifying potential bottlenecks and scaling challenges before they escalate.Partner with Product and Engineering teams to integrate experimentation and measurement best practices into product development processes.Continuously refine Decagon’s data stack, ensuring efficient models, pipelines, and tools that enable self-service analytics across the organization.