Product Lead - Onboarding Experience

Join Our Team as an Onboarding and Vetting Officer!At Methods, we are looking for a dedicated Onboarding and Vetting Officer to enhance our Group Compliance and Security Team. This permanent role is based in our London office, with opportunities for remote work.Since our inception in 1990, Methods has been a key partner to various central government departments and agencies, driving transformation in the UK public sector. Our commitment is to protect public services and leverage digital innovation to ensure they meet the needs of our citizens.We pride ourselves on our human-centered approach, distinguishing ourselves from other consultancies and software houses. Our focus is not solely on profit; we prioritize our clients and their needs, creating a collaborative and enjoyable work environment.If you have a passion for facilitating smooth onboarding processes and possess the necessary skills to manage security vetting effectively, we would love to hear from you!

Role Overview Experian is hiring a Business Development Manager focused on Employment Vetting in London. This position plays a central role in growing our client portfolio and strengthening our service range. The work centers on identifying new business opportunities and building lasting relationships with important stakeholders. What You Will Do Drive initiatives to reach new clients in the employment vetting sector Expand and improve our service offerings based on market needs Identify and pursue business development opportunities Build and maintain relationships with key decision-makers and partners

Role overview Talan is hiring a Back-Office Digital Portal Business Analyst in London. The focus of this position is to enhance the onboarding journey for new users by refining digital solutions and ensuring a smooth start for each person joining the platform. Key responsibilities Collaborate with teams from multiple departments to gather and clarify requirements for the digital portal. Analyze user feedback to spot pain points and suggest improvements. Contribute to strategies that boost user engagement and satisfaction throughout the onboarding process. Collaboration This role requires frequent interaction with colleagues from various functions. The goal is to align onboarding processes with both user needs and broader business objectives.

About AcousticAcoustic is a forward-thinking software platform that empowers organizations worldwide to optimize their marketing communications. As a rapidly expanding SaaS company, we are dedicated to developing cutting-edge marketing technology that enables businesses to engage customers with personalized, data-driven interactions at scale. Our work culture is diverse, fast-paced, and collaborative, yet remains welcoming and open. We appreciate team members who excel in communication, thrive in cross-functional settings, and relish tackling intricate challenges together.Position OverviewAs an Onboarding Product Specialist, you will play a vital role in guiding customers to fully embrace our MarTech software platform. You will build strong relationships with key stakeholders and orchestrate a structured onboarding experience. Your responsibilities will include collaborating closely with clients to document their goals, facilitating product training, gathering necessary documentation for our Provisioning Specialists to set up their Acoustic account, importing data, and successfully launching the product for their teams.You will oversee a portfolio of onboarding projects that span various industries and regions. Additionally, you will collaborate with various Acoustic teams and integration partners as you navigate clients through their onboarding journeys. Key ResponsibilitiesOnboarding DeliveryInitiate onboarding processes within our Customer Onboarding Team, engaging with partners and familiarizing yourself with the Acoustic methodology.Collaborate with clients to evaluate their objectives and existing business practices, ensuring alignment during onboarding, appropriate account setup, and implementation backing.Monitor task progress against timelines, coordinate with internal personnel, and ensure that all milestones are achieved punctually.Design and present training programs using Microsoft Teams and recorded webinars.Evaluate, monitor, and analyze results to continuously refine onboarding initiatives.Manage the complete project delivery for each onboarding engagement, encompassing planning, risk assessment, and stakeholder communication.Keep precise and current project documentation, including onboarding plans, status updates, and post-onboarding evaluations.Customer ExperienceAim for 100% customer satisfaction throughout the onboarding journey.Serve as the voice of the customer, collaborating with Provisioning, Sales, Product, Services, and Customer Success teams to deliver an unparalleled experience.Establish yourself as a trusted resource and support point within the Customer Onboarding Team.Operational StandardsAdhere to all personnel and security policies.Comply with billable and client utilization targets as set by management.Proactively identify and implement improvements to enhance the onboarding process.

Apollo.io stands as the premier go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users worldwide, ranging from rapidly growing startups to some of the largest enterprises. Established in 2015, Apollo.io has rapidly ascended to become one of the fastest-growing companies in the SaaS sector, having raised roughly $250 million to date and boasting a valuation of $1.6 billion. Apollo.io equips sales and marketing teams with seamless access to verified contact data for over 210 million B2B contacts and 35 million companies globally, along with tools designed to engage and convert these contacts within a single, unified platform. By assisting revenue professionals in obtaining the most accurate contact information and automating their outreach processes, Apollo.io transforms prospects into valued customers. In 2023, Apollo secured a Series D funding round and is supported by top-tier investors such as Sequoia Capital and Bain Capital Ventures, with JD Sherman, the former President and COO of HubSpot, serving on its board of directors.High-Touch Onboarding Manager (Individual Contributor)Enhance Value Realization for Apollo’s UK CustomersApollo.io is experiencing rapid growth across the EMEA region, necessitating structured, high-touch onboarding to ensure our sales-led SMB and Mid-Market customers activate swiftly and derive value from our platform.We are seeking a High-Touch Onboarding Manager (Individual Contributor) to oversee the onboarding journey for a select portfolio of UK customers acquired through our Sales team. In this pivotal role, you will guide customers through comprehensive onboarding programs, aligning activation with their unique commercial objectives, while ensuring sustained, meaningful adoption.This position requires a high degree of ownership and is customer-facing, ideal for individuals who thrive in dynamic SaaS environments, possess a knack for solving intricate customer challenges, and take pride in delivering measurable outcomes.

Legal & General seeks a Client Onboarding Manager based in London. This position centers on guiding new clients through each step of the onboarding journey, ensuring they have the support needed to begin using Legal & General’s services effectively. Role overview The Client Onboarding Manager plays a key part in welcoming new clients and helping them transition smoothly into the company’s processes. The goal is to make sure clients understand how to use available services and feel confident from the start. What you will do Support clients as they move through onboarding Help clients get started with Legal & General’s services Work to ensure a smooth and positive introduction for each new client

Join Synthesia as an Onboarding & Employee Enablement Manager, where you will lead initiatives to ensure a seamless onboarding experience for new employees. You'll be responsible for designing and implementing comprehensive training programs that empower staff with the skills and knowledge they need to excel in their roles.As a key member of our team, you will collaborate across departments to foster a culture of continuous learning and development. You will also evaluate the effectiveness of onboarding processes and make necessary adjustments to enhance employee engagement and retention.

Wise is looking for a Lead Product Analyst focused on Onboarding to help refine and improve how new users start their journey. This role centers on making the onboarding process smoother and more intuitive for customers in London. Role overview As a Lead Product Analyst, the main goal is to enhance the user experience during onboarding. Day-to-day work involves examining data trends and identifying areas where the onboarding process can be improved. The position also requires close collaboration with teams across the business to turn insights into real product changes. What you will do Analyze onboarding data to spot trends and opportunities for improvement Work with cross-functional teams to share findings and guide product decisions Deliver insights that shape Wise’s onboarding strategy Requirements Strong analytical skills and experience working with product data Ability to collaborate with different teams to solve problems Interest in creating user-friendly onboarding experiences

Join Wise as a Content Design Lead focusing on Consumer Onboarding. In this pivotal role, you will craft and lead the creation of engaging content that enhances the onboarding experience for our users. Your insights will shape how we communicate with our audience, ensuring clarity and user engagement. You’ll collaborate closely with product teams to align content strategies with user needs.

What We Do: Electric Car LeasingWhy We Do It: Greener. Fairer. Future.Join us as a Client Onboarding Team Manager in London, where you will lead a talented team dedicated to enhancing our customers' onboarding experience. In this pivotal role, you will guide onboarding executives in delivering a seamless transition for employers adopting our EV salary sacrifice scheme.Your mission will be to craft and refine the onboarding journey for organizations of varying sizes, from small businesses utilizing self-serve options to larger enterprises requiring tailored solutions. By leveraging data, client feedback, and your expertise, you will enhance both the onboarding process and outcomes.This is a dynamic player/manager position where you will oversee a portfolio of projects while actively participating in the business development process, representing the onboarding team. A genuine enthusiasm for leadership and customer experience is essential, complemented by a collaborative mindset and proven skills in data analysis and project management.

Join Wise as a Principal Product Manager specializing in Consumer Onboarding, where you'll lead our efforts to refine and enhance user experiences. You will play a critical role in shaping the product vision and strategy, ensuring our onboarding processes are seamless and user-focused. This is an exciting opportunity to make a significant impact on our global user base.

Join Wayve as a Staff Fullstack Engineer and lead the charge in enhancing our onboard experience. In this dynamic role, you will leverage your expertise in both front-end and back-end development to create seamless experiences for our users. Collaborate with cross-functional teams to design, develop, and implement innovative solutions that will set the standard for customer onboarding.

Ebury helps businesses expand internationally and values practical problem-solving, teamwork, and innovation. Team members contribute in an environment where efforts are recognized and everyone is encouraged to reach their goals. Role overview The KYC Onboarding Analyst is based in London, spending four days per week in the office and one day working remotely. This position plays a key part in onboarding corporate clients by managing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD). The analyst ensures compliance with all relevant regulations and maintains direct contact with clients to support a high standard of onboarding. What you will do Carry out detailed CDD and EDD checks for both new and existing corporate clients. Examine complex ownership structures and transaction activity to guide risk assessments. Communicate with clients to collect required information and clarify onboarding steps. Oversee a personal portfolio of onboarding cases, balancing priorities and meeting deadlines. Work with other teams to refine processes and improve the client experience. Requirements Background in CDD and EDD within the financial services sector. Knowledge of financial crime risks and compliance standards. Strong analytical skills for interpreting complex data and structures. Excellent organization and attention to detail. Clear, confident communicator. Proactive and able to work effectively within a team. What Ebury offers Join a supportive team that values security and forward thinking. This role offers the chance to contribute to safer financial outcomes for clients while developing your career within a dedicated onboarding team.

Wise is seeking a Lead Product Analyst in London to focus on the onboarding experience. This position plays a key role in shaping how new customers interact with the platform from the start. Role overview The Lead Product Analyst will use data to inform product decisions and refine the onboarding process. The goal is to ensure each user has a smooth, effective introduction to Wise’s services. What you will do Analyze onboarding data to identify trends and pain points Work with product teams to guide development based on insights Recommend improvements that help new users get started easily Location This role is based in London.

Role overview Wise is looking for a Staff Software Engineer focused on Global KYC (Know Your Customer) and Onboarding. This position centers on designing and building software that improves how customers join Wise around the world. The work involves balancing regulatory compliance with a smooth onboarding experience.

INFINIT, established in 2023, develops an all-in-one operating system designed for small and medium-sized businesses. With a footprint across Europe and the Americas, the company blends integrated banking with AI-powered tools to address industry-specific needs. INFINIT’s platform helps SMEs manage operations and unlock growth using AI agents tailored to their challenges. Role overview The Technical Onboarding Associate, based in London, leads the activation and onboarding of new clients. This role centers on designing and building onboarding processes from the ground up, moving beyond standard templates. The work involves hands-on use of SQL, analytics tools, and automation to streamline tasks and increase efficiency. What you will do Create and refine repeatable onboarding processes, adjusting based on outcomes Analyze data to uncover insights and guide improvements Share findings with pre-sales and product teams to inform their work Anticipate and address problems before they impact clients Who thrives in this role This position suits someone who approaches challenges with a systems mindset, communicates clearly using data, and enjoys building solutions from scratch.

Who is Trybe?Trybe is an innovative startup delivering state-of-the-art cloud-based software solutions tailored for the hotel, spa, and wellness industries. Our mission is to transform both guest and back-of-house operational experiences. We pride ourselves on being a dynamic and high-performing team, seeking enthusiastic and talented individuals who share our passion for startup culture and teamwork as we expand and reach new heights. Currently, we are focusing on the German market and are looking for an English and German-speaking individual to join our growing onboarding team. It might sound a bit cliché, but we truly consider ourselves a Tribe! Established in 2020, we are honored to partner with several leading spa and leisure operators worldwide. What the role involvesLeading new customers through their onboarding journey, from initial setup and configuration to the successful adoption of our product.Providing engaging training sessions and product demonstrations customized to meet each customer’s specific needs and objectives.Serving as the primary point of contact during the onboarding process, ensuring a seamless transition to the Customer Success or Account Management team after launch.Collaborating with internal departments (Product, Support, and Sales) to troubleshoot issues, address questions, and ensure an exceptional customer experience.Translating knowledge base guides into German.Continuously enhancing onboarding processes by collecting feedback, identifying challenges, and recommending improvements to workflows or content.

We are seeking a passionate and innovative Group Design Lead to spearhead our Global KYC Onboarding initiatives at Wise. In this pivotal role, you will lead a team of designers to enhance the onboarding experience for our customers, ensuring compliance and efficiency while maintaining our user-centric approach. You will collaborate closely with cross-functional teams, driving the design vision and strategy that aligns with our mission to make money work for everyone.

Role Overview Wise is looking for a Senior Software Engineer to focus on Global KYC (Know Your Customer) and Onboarding systems. This position is based in London and centers on building and improving the software that supports customer verification and onboarding. What You Will Do Design and implement software solutions for KYC and onboarding using Java. Work with cross-functional teams to deliver features that support regulatory compliance and smooth onboarding for customers. Contribute to systems that help Wise meet regulatory standards while keeping customer experience front and center. About Wise Wise is a financial technology company focused on making money movement and financial services easier and more transparent for customers worldwide.