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Product Engineer

On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsProficient in Go and TypeScript, with a solid understanding of React. Experience with PostgreSQL and cloud-based deployment, particularly on Google Cloud Platform. Strong problem-solving skills and a passion for improving processes. Ability to work collaboratively in a fast-paced, dynamic environment. Previous experience in incident response or SRE is a plus.

About the job

About incident.io

incident.io is the premier AI incident response platform designed to empower teams to significantly decrease incident response times and enhance service reliability. We consolidate on-call management, incident response, AI-driven Site Reliability Engineering (SRE), and status pages into a unified platform, equipping teams with all the tools necessary to respond swiftly, minimize downtime, and keep customers informed.

Since our inception in 2021, we have assisted over 1,500 companies, including Netflix, Airbnb, and Block, in managing more than 500,000 incidents. Each month, tens of thousands of responders from Engineering, Product, and Support utilize incident.io to restore services swiftly, maintain alignment under pressure, and concentrate on what truly matters.

We are a rapidly growing, ambitious team dedicated to our customers, product excellence, and delivering exceptional experiences. We have raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from top-tier technology firms.

The Team

Our engineers understand the urgency of incident response—they've experienced those late-night wake-up calls. Their mission is to transform those disruptive moments into a streamlined and manageable experience for engineering teams everywhere. They are among our product's most enthusiastic users, driven by an unwavering commitment to customer satisfaction.

Whether they are crafting a feature that delights our users or addressing a feature request that simplifies workflows, they are always prepared to go the extra mile.

Our primary technology stack includes Go, TypeScript with React, and PostgreSQL, deploying on Google Cloud Platform using GKE and Cloud SQL. We manage our infrastructure with Terraform and leverage BigQuery, Pub/Sub, and Cloud Storage. Monitoring and logging are implemented using Sentry, Grafana + Prometheus, and Kibana, along with CircleCI for automated testing and deployment.

About incident.io

incident.io is at the forefront of AI-driven incident response, enabling organizations to streamline their incident management processes and enhance service reliability. Our innovative platform has empowered numerous leading companies to effectively respond to incidents and maintain operational continuity.

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