Product Engineer at Intercom | London

Intercom is the leading AI Customer Service platform dedicated to transforming how businesses engage with their customers. We empower companies to provide outstanding customer experiences through our innovative solutions.Our advanced AI agent, Fin, is at the forefront of customer service technology, enabling businesses to deliver exceptional, always-on support. Fin seamlessly integrates with our Helpdesk to form the Intercom Customer Service Suite, a comprehensive solution designed to address both simple and complex customer inquiries.Since our inception in 2011, we have earned the trust of nearly 30,000 businesses worldwide, setting a new benchmark for customer service excellence. Our core values drive us to challenge norms, work with agility, and consistently deliver outstanding value to our clients.What’s the Opportunity?Recently, we have seen a surge in demand for skilled software engineers who collaborate closely with our strategic customers, helping to align their business objectives with our AI capabilities through Fin. As a pioneering Senior Forward Deployed Engineer, you will engage with our R&D team to influence product direction while creating significant business impact for our customers.Your contributions will be crucial in redefining how our key clients enhance their customer support operations. You will collaborate with customers and our go-to-market team to deeply understand their needs, and design, develop, and implement tailored solutions.If you seek a role that offers ownership, creativity, and the chance to lead R&D and go-to-market initiatives in a dynamic environment, this position is ideal for you.What Will I Be Doing?Facilitate the adoption of Fin by guiding prospects to harness the full potential of Intercom’s AI capabilities, automating and scaling their support operations.Engage deeply with strategic customers to comprehend their business challenges and technical requirements, offering insights to achieve exceptional results with Fin.Act as a technical expert and trusted advisor, collaborating directly with customer technical teams, coding alongside them to ensure successful project completion.Work in close partnership with Sales, Success, and Product teams to guarantee seamless customer experiences, project success, and actionable product feedback.Contribute to the evolution of the Forward Deployed Engineering function by documenting best practices and sharing insights garnered from customer interactions to facilitate our growth.

At Intercom, we are pioneering the future of customer service with our cutting-edge AI technology. Our mission is to empower businesses to deliver exceptional customer experiences.Our advanced AI agent, Fin, is the most sophisticated customer service AI available, enabling businesses to provide seamless, around-the-clock support. It can be integrated with our Helpdesk to create the Intercom Customer Service Suite, a comprehensive solution for handling more intricate customer inquiries that necessitate human intervention.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining the customer service landscape. Guided by our core principles, we are committed to pushing boundaries, fostering innovation, and delivering outstanding value to our customers.What’s the Opportunity?Recently, we have seen a surge in demand for software engineers dedicated to working alongside our most strategic clients, helping to align their business objectives with our AI Agent for Customer Service, Fin.As a Staff Forward Deployed Engineer, you will collaborate directly with these clients and our Go-To-Market team to thoroughly understand their use cases. You will design, develop, and implement tailored solutions, operating with a high degree of autonomy and being entrusted to set direction, take ownership of outcomes, and represent Intercom in high-stakes customer interactions. Your contributions will be vital in transforming how our clients scale their support operations, resulting in significant business impact.Additionally, you will lead by example, serving as a cross-functional force multiplier who influences product direction through field insights and helps define the essence of Forward Deployed Engineering at Intercom.If you seek a role that offers ownership, creativity, and the opportunity to guide R&D and Go-To-Market teams in a dynamic environment, this position is for you.

At Intercom, we are revolutionizing customer service through our cutting-edge AI technology. Our mission is to empower businesses to deliver exceptional customer experiences.Our AI agent, Fin, stands as the most sophisticated solution on the market, enabling businesses to provide continuous, high-quality customer support. Fin seamlessly integrates with our Helpdesk, creating the Intercom Customer Service Suite—a comprehensive solution for managing complex customer queries that necessitate human interaction.Founded in 2011, we are proud to be trusted by nearly 30,000 global businesses, setting a new benchmark in customer service. Our core values drive us to innovate, work with urgency, and consistently provide outstanding value to our clients.What’s the opportunity?As the demand for skilled Software Engineers continues to rise, we are looking for Forward Deployed Software Engineers who excel at the intersection of technical expertise, customer engagement, and product strategy. As our AI agent Fin becomes essential for our key clients, you will play a pivotal role in connecting customer requirements with product advancements.Your role will involve direct collaboration with some of our most important clients, working in tandem with our R&D and Go-to-Market teams to craft and implement impactful solutions. You will not only handle implementation but also influence product direction, contribute to roadmap discussions, and ensure that Fin achieves tangible business results in diverse real-world scenarios.If you have a passion for ownership, creativity, and tackling complex challenges, and seek to operate at the forefront of applied AI while working with top-notch Product, Engineering, and GTM teams, this position provides a unique opportunity to merge technical brilliance with significant customer impact.What will I be doing?Facilitating the adoption of Fin by assisting clients in leveraging Intercom’s AI capabilities to enhance and expand their support operations.Deeply engaging with strategic customers to comprehend their business hurdles and technical needs, providing insights necessary for achieving remarkable outcomes with Fin.Acting as a trusted technical authority while collaborating closely with customers’ technical teams, coding alongside them to ensure project success.Collaborating with Sales, Success, and Product teams to deliver seamless customer experiences, successful project implementation, and actionable product feedback.Contributing to the ongoing enhancement of the Forward Deployed Software Engineer role.

Role Overview Databricks is looking for a Senior Forward Deployed Engineer based in London, United Kingdom. This role focuses on connecting Databricks technology with customer goals, helping organizations get the most from the Databricks platform. What You Will Do Guide customers through integration and deployment of Databricks solutions Work with internal teams to spot areas for improvement in customer projects Support clients as they adopt and scale Databricks technology Contribute technical expertise to ensure customer success Collaboration This position involves close collaboration with product, engineering, and customer teams. The goal is to identify needs, solve problems, and help customers realize value from Databricks products.

Tessl is an innovative Series A startup rapidly making strides in the tech landscape, headquartered in London. Founded by Guy Podjarny, we have successfully secured over $100M in funding from renowned investors such as Index Ventures, Accel, GV, and Boldstart. This year, we proudly ranked #2 in Sifted EU’s B2B SaaS Rising 100 and #20 in Sifted's AI 100.At Tessl, we are at the forefront of a transformative shift in software development powered by AI. We envision a future where AI Native Developers define features, architecture, and workflows through specifications rather than code, steering the efforts of AI agents. Our pioneering platform is designed to lead this new paradigm and foster a thriving ecosystem for developers.Joining Tessl means becoming an integral part of a dynamic team, with the chance to influence the future of software creation and maintenance.Role OverviewWe are seeking a Senior Software Engineer with a strong customer-centric approach.In the role of Forward Deployed Engineer (FDE), you will be deeply integrated at the crossroads of product development, engineering, and customer success. Unlike traditional Software Engineers, FDEs at Tessl prioritize customer engagement and exploration over prolonged project depth.Your week may involve collaborating closely with a design partner, then embedding within a Tessl team for several weeks as a technical lead to deliver crucial features that drive customer success, before cycling back to engage with customers or exploring new opportunities.You will report directly to Maurilio Cometto, our Head of Engineering.Your ResponsibilitiesYou will enjoy a high degree of autonomy and will be empowered to make decisions that you believe will maximize your success. Your responsibilities will include:Acting as a trusted technical advisor to design partners and early adopters (typically companies with 100+ employees).Integrating into Tessl teams as an ad-hoc technical lead to drive customer-focused features to completion.Identifying specific product gaps hindering adoption or deals, and transforming them into actionable solutions.Developing production code and rapid prototypes, balancing speed and quality in uncertain scenarios.Establishing a tight feedback loop between customers and product/engineering teams, collaborating closely with Sales and Support while maintaining an engineering perspective.The ultimate measure of success in this role is delivering features that win customers. This requires cultivating strong working relationships with both customers and engineering teams, establishing yourself as a trustworthy technical partner.

About Our TeamAt OpenAI, our Forward Deployed Engineering team collaborates closely with clients to transform groundbreaking research into robust production systems. We function at the pivotal intersection of customer delivery and core platform innovation.About the RoleAs a Forward Deployed Engineer (FDE), you will spearhead intricate, end-to-end deployments of cutting-edge models in collaboration with our most pivotal clients. You will be responsible for the entire process from discovery and technical scoping to system design, construction, and production rollout, working hand-in-hand with client engineering and domain teams.Your success will be measured through the adoption of production systems, tangible workflow improvements, and evaluation-driven feedback that shapes product and model development. You'll engage closely with our Product, Research, Partnerships, GRC, Security, and GTM teams.This opportunity is based in London, utilizing a hybrid work model of three days in the office each week. We provide relocation assistance and require travel of up to 50%.Your ResponsibilitiesLead technical delivery across multiple deployments, from initial prototype to stable production.Develop full-stack systems that deliver significant customer value and enhance our learning processes.Work closely with client teams, understanding their requirements, and driving the adoption of the solutions you create.Plan tasks, prioritize delivery, and proactively eliminate obstacles.Balance trade-offs between scope, speed, and quality; adapt plans to safeguard timely delivery.Contribute directly to code when necessary for progress or clarity.Document effective working practices in tools, playbooks, or reusable components for team use.Provide feedback from the field to assist Research and Product in identifying model strengths and areas for enhancement.Ensure teams remain aligned and productive through clear communication and follow-through.Ideal Candidate ProfilePossess 5+ years of engineering or technical deployment experience, including customer-facing roles.Demonstrated ability to scope and deliver complex systems in dynamic or ambiguous environments.Proficient in writing and reviewing production-grade code across frontend and backend technologies, including Python and JavaScript.

As a Senior Forward Deployed Engineer at Databricks, you will play a critical role in deploying our cutting-edge data analytics solutions to our clients. You will work closely with customers, providing technical expertise and support to ensure successful implementation and utilization of our platform. Your role will involve collaborating with various teams to address complex customer challenges, enhance user experience, and drive product adoption.

At Intercom, we're revolutionizing customer service through our advanced AI solutions. Our flagship AI agent, Fin, empowers businesses to deliver exceptional customer experiences, ensuring they're always available to assist users. When combined with our Helpdesk, Fin forms the Intercom Customer Service Suite, a comprehensive solution for addressing complex customer queries that require a personal touch.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses globally, setting the standard for customer service excellence. Our commitment to innovation drives us to push boundaries and deliver unparalleled value to our clients.What’s the opportunity?As a Principal Engineer at Intercom, you'll take the lead in defining and executing key strategic initiatives. This role offers you the autonomy to impact the engineering organization significantly. You'll be responsible for developing both back-end and front-end systems, collaborating closely with designers, product managers, researchers, and data analysts. Additionally, you'll mentor and coach fellow engineers while partnering with Group Engineering Managers on technical strategy and leadership.What will I be doing?In this role, you will:Utilize your domain expertise to lead pivotal projects within our R&D organization.Provide insights on project progress, risks, and challenges to guide resource allocation and prioritization effectively.Contribute to our technical architecture, ensuring our systems scale to meet growing customer demands.Prioritize agility alongside scalability and availability, with a focus on continuous deployment and incremental releases.Engage in all software development phases, including ideation, prototyping, design, and implementation, balancing hands-on development with architectural leadership.Leverage state-of-the-art tools to enhance productivity and streamline problem-solving.

About HappyRobotHappyRobot is an innovative, AI-native operating system designed for the real economy. Our platform bridges the gap between intelligence and action, empowering enterprises to manage complex, mission-critical operations autonomously. By leveraging real-time insights, specialized AI workers, and orchestrated intelligence, we enable businesses to enhance resilience, agility, and continuous improvement in their operations.Our AI OS constantly learns, optimizes, and evolves, focusing initially on supply chain and industrial-scale operations. We aim to free human resources to concentrate on strategic, creative, and high-value tasks. Discover more about our vision in our Manifesto. HappyRobot has successfully raised $62M to date, including a recent $44M Series B funding round in September 2025. Our esteemed investors include Y Combinator (YC), Andreessen Horowitz (a16z), and Base10, all of whom share our commitment to revolutionizing enterprise operations. We are dedicated to building a world-class team characterized by relentless drive, exceptional problem-solving capabilities, and a passion for pushing boundaries in a fast-paced environment. If this resonates with you, we invite you to join us at HappyRobot.Role OverviewWe are in search of a dynamic and proficient Forward Deployed Engineer to enhance our team. This role requires a blend of robust technical skills and exceptional communication abilities, as you will work directly with clients to maximize the value derived from HappyRobot’s AI platform. Your responsibilities will encompass onboarding, implementation, and ongoing support, alongside contributions to product development and innovation.

Join V7: Pioneering AI SolutionsAt V7, we are committed to building advanced AI platforms that empower individuals to achieve exceptional results at unprecedented scale and speed. Our mission is to transform human expertise into reliable AI systems, enhancing the efficiency, intelligence, and precision of complex tasks. With robust backing from esteemed investors and AI innovators, including the visionary creators behind Transformers and Gemini, we are on an accelerated growth trajectory.About Our ProductV7 Go equips finance and teams with a powerful toolkit for deploying and constructing custom no-code AI agents. By harnessing multi-modal data, we provide verifiable outputs alongside transparent AI logic to ensure accuracy and compliance.Unlike traditional AI agents that often operate as opaque systems, V7 Go Agents are engineered to be predictable, transparent, and auditable at every stage. Our platform supports cutting-edge models such as GPT, Claude, and Gemini, delivering optimal accuracy and performance. Check out our V7 Go keynote to learn more about our innovative solutions.Your Future Team and ImpactYou will join our dynamic go-to-market team as the second Solutions Engineer based in London, collaborating closely with a dedicated group of six professionals at the intersection of sales and product, serving clients across finance, insurance, and real estate sectors.Last year, V7 Go quadrupled its revenue, achieving over 160% upsell within existing accounts. Your role will be crucial in accelerating this growth by ensuring that every client derives substantial value from our solutions.We foster a lean, high-trust environment where you will work directly with Account Executives, engineers, and product teams to close intricate deals and cultivate new clients into long-term advocates.Your contributions will directly influence how enterprises engage with agentic AI for the first time, shaping their perception and trust in the technology.Your Responsibilities from Day OneConduct technical discovery sessions, design customized solutions, and lead Proof of Concept (POC) initiatives alongside Account Executives to secure deals, followed by managing customer onboarding to facilitate rapid realization of value.Develop and implement workflows within V7 Go, integrating prompt engineering, data pipelines, and solutions to address real customer challenges in document processing and beyond.Serve as the primary technical liaison for accounts, tackling complex issues and identifying opportunities for expansion.

Relay is revolutionizing the logistics landscape in the digital age. With a groundbreaking Series A funding round of $35 million, backed by leading deep-tech investors including Plural, Relay is outpacing 99.98% of venture-backed startups. Our mission is to build the most skilled team the logistics sector has ever seen.Our Mission is to eliminate friction in commerce. High delivery costs are an unspoken barrier to e-commerce, influencing what products can be sold online and who gets to participate. We strive for a future where goods can move freely among people, enhancing the online shopping experience for everyone.Our Team• Comprising approximately 110 professionals, with over half specializing in engineering, product, and data• Home to 45+ advanced degrees in fields such as computer science, mathematics, and operations research• We analyze thousands of data points for every parcel we manage• Our culture thrives on first-principles thinking, rapid feedback, and constant innovation.Collaborate with Industry ExpertsDiego Protas – Director of EngineeringDiego is a specialist in distributed systems and hardware architecture, blending physical computing with large-scale enterprise infrastructure. Previously, he led teams of over 170 engineers at Mercado Libre and managed extensive ML-based functions at Meta. At Relay, Diego's passionate leadership is pushing the limits of speed and reliability.Technology Stack HighlightsUtilizing Python, Rust, and TypeScript - we prioritize simplicity while selecting the right tools for the taskDeveloping cross-platform Flutter applications with a strong emphasis on user experienceOperating in a cloud-native environment on GCP, leveraging BigQuery and Cloud Run extensivelyEmploying ML modeling and LLM inference as a standard practiceIntegrating emerging technologies, including robotics and IoT-driven operationsYour RoleWork closely with enterprise clients during onboarding to ensure comprehensive technical success: integration, data quality assurance, metrics alignment, and ongoing support.

Position OverviewJoin our dynamic team at Condukt as a Forward Deployed Engineer, where you will play a pivotal role in collaborating with our clients to design, implement, and enhance mission-critical solutions utilizing our platform. As a key technical liaison, you'll transform intricate operational challenges into streamlined, scalable solutions, effectively combining your technical acumen with hands-on customer engagement.This position is perfect for engineers who are passionate about resolving genuine customer issues, excel in uncertain environments, and enjoy interdisciplinary collaboration across product, engineering, and market teams. Your insights will be instrumental in guiding customer adoption and scaling of our technology, while also influencing our product roadmap.If the prospect of building, deploying, and optimizing solutions in partnership with leading financial institutions and fintech companies excites you, we want to hear from you!What You'll DoCollaborate with clients to thoroughly understand their use cases, data requirements, and integration points, translating these into precise technical plans using Condukt, and guide them through the adoption of the solutions you develop.Oversee the complete configuration and deployment of our technology, engaging with our products and customer tech ecosystems via public APIs.Lead the technical design, development, and construction of bespoke tools tailored to meet specific customer project objectives, extending our core capabilities and interfacing with external systems effectively.Deliver expert troubleshooting, debugging, and performance optimization for implemented solutions to guarantee stability and efficiency.Work in tandem with engineering, product, and go-to-market teams to prioritize feedback, influence product direction, and ensure timely delivery.

ClaimSorted supports insurers with a combination of in-house expertise and an AI-powered platform. The company’s Third-Party Administration service manages over $100 million in insurance premiums for more than 30 Managing General Agents, including several publicly listed organizations. With backing from Y Combinator, Atomico, and Eurazeo, ClaimSorted has raised over $15 million and aims to scale to $1 billion in managed premiums. Role overview As a Forward Deployed Engineer in London, work directly with customers and internal teams to deliver solutions that improve claims management and operational processes. This role involves both technical development and close collaboration with stakeholders at all levels. What you will do Work alongside customer stakeholders, ranging from technical staff to executive leadership. Build and maintain systems that support customer operations and make onboarding more efficient. Provide accurate reporting and insights to both customers and colleagues. Translate customer feedback into meaningful platform enhancements. Technology stack NextJS NodeJs Google Cloud Platform (GCP) Postgres Terraform Location This position is based in London.

About SmartcatAt Smartcat, we are redefining the future of work by merging human intelligence with advanced digital teammates, creating productivity enhancements that can range from 10x to 1000x for the world's foremost enterprises.We stand at the forefront of a groundbreaking innovation: Agentic AI. Our mission is to empower organizations to develop high-efficiency hybrid workforces comprised of both human talent and AI agents. Unlike generic assistants, our AI agents are meticulously trained to learn from your top performers, your proprietary content, and your strategic goals—ready to contribute from day one.Our platform seamlessly integrates generative AI, human-in-the-loop processes, and a dynamic Enterprise Skill Graph that continuously evolves and improves. Whether it’s launching a global product, onboarding new team members, translating educational materials, or coordinating legal teams across borders, Smartcat transforms knowledge into actionable solutions and scales them effectively.With over 1,000 businesses, including 20% of the Fortune 500, trusting Smartcat to expand their global reach—accurately and in every language—we are a rapidly growing Series C company committed to investing in individuals eager to shape the future of work alongside us.Join us in unlocking global potential, one human and AI collaboration at a time.Forward Deployed Engineering MissionAs a Forward Deployed Engineer within Smartcat’s Go-To-Market organization, you will take ownership of technical success throughout the entire customer journey—from the initial pre-sales workflow analysis to implementation, adoption, and ongoing expansion. FDEs play a pivotal role in driving Annual Recurring Revenue (ARR) by delivering quantifiable outcomes and constructing AI-infused workflows that enhance Agent Platform adoption, elevate multilingual quality, and optimize long-term value. You will collaborate closely with Sales, Customer Experience, Product, and Engineering teams to translate business objectives into effective solutions (integrations, prompts, and AI agents), lead client go-lives, and extract customer insights that will shape product direction and roadmap priorities for our most significant clients.Role OverviewThe Forward Deployed Engineer (FDE) at Smartcat is a senior, client-facing technical delivery role responsible for converting business objectives into active AI-driven localization workflows—ensuring these workflows achieve measurable results.This is not a backend implementation role. You will be the primary contact and trusted advisor for our largest clients, accountable for their delivery and success.It is a forward-facing, outcome-oriented position that demands a high level of technical expertise and a commitment to client success.

About ChalkChalk is revolutionizing the landscape of machine learning by creating an advanced data platform that eliminates traditional barriers of complexity, latency, and scalability. Our cutting-edge infrastructure combines the speed of Rust with intuitive tools that developers love, empowering organizations to tackle challenges such as preventing credit card fraud, validating identities, and optimizing clean energy utilization. Recently, we secured a $50 million Series A funding round led by Felicis, underscoring our potential for growth.About the RoleAs a talented software engineer, you will craft tailored technical solutions and collaborate with our machine learning teams to enhance Chalk’s proprietary infrastructure. Your role will involve engaging with our clients to design efficient feature pipelines addressing diverse challenges in healthcare, finance, and recommendation systems. This is a unique chance to join us as an early employee and significantly contribute to a rapidly growing startup.Your ResponsibilitiesDevelop code to implement Chalk’s technology for clients, understanding our infrastructure to ensure optimal integration across various environments.Collaborate closely with Engineering and Sales teams to ensure seamless project execution.Serve as the primary technical contact during pre-sales and post-sales phases, guiding new clients through onboarding and providing ongoing support.Advise clients on new products as their business needs evolve.Assist in the recruitment and development of the Engineering team.QualificationsStrong technical foundation with experience in software development or machine learning model construction.Minimum of 2 years of professional experience in backend software engineering.Proficiency in Python and SQL.Exceptional collaboration skills to work effectively with both technical and non-technical team members.Excellent communication skills, both written and verbal, alongside strong problem-solving abilities.

AI Engineer - Forward Deployed Engineer (All Levels) Req ID: CSQ426R186 Our Mission The AI Forward Deployed Engineering (AI FDE) team at Databricks is a specialized, customer-centric group focused on delivering exceptional AI solutions. We engage with our clients to develop and implement innovative AI applications that are cutting-edge and tailored to their unique needs. Our collaborative environment allows us to work closely with engineering, product management, and developer relations, as well as support our internal subject matter experts. We seek passionate individuals who thrive on customer interaction, teamwork, and a desire to stay ahead of the latest trends in Generative AI, LLMOps, and machine learning. Your Impact Design and develop groundbreaking Generative AI solutions utilizing the latest advancements from our Mosaic AI research to address client challenges. Lead the deployment of consumer-facing and internal Generative AI applications into production. Act as a trusted technical consultant to clients across various industries. Represent Databricks as a thought leader at industry events such as the Data + AI Summit. Work collaboratively with product and engineering teams to shape strategic priorities and influence the product roadmap. What We Value in You Proven experience in developing Generative AI applications, including retrieval-augmented generation (RAG), multi-agent systems, Text2SQL, and fine-tuning, with tools such as HuggingFace, LangChain, and DSPy. Strong background in deploying production-grade Generative AI applications, including evaluation and optimization techniques. Several years of hands-on experience in data science, utilizing common tools such as pandas, scikit-learn, and PyTorch. Experience in building scalable machine learning deployments on cloud platforms like AWS, Azure, or GCP. A graduate degree in a quantitative field (Computer Science, Engineering, Statistics, Operations Research, etc.) or equivalent practical experience. Ability to communicate and teach technical concepts effectively to both technical and non-technical audiences. A genuine passion for collaboration, continuous learning, and leveraging AI to drive business success. [Preferred] Familiarity with the Databricks Intelligence Platform and Apache Spark™ for processing large-scale distributed datasets.

Join Intercom as an Engineering Manager in our Forward Deployed Engineering team. In this pivotal role, you will lead a talented group of engineers responsible for deploying and integrating our cutting-edge solutions at client sites. You will be instrumental in driving innovation and ensuring high-quality delivery of our products.As an Engineering Manager, you will cultivate a collaborative environment, mentor your team, and work closely with cross-functional teams to align engineering efforts with business objectives. Your strategic leadership will help shape the future of our engineering practices and deliver exceptional value to our customers.

Supported by visionary investors such as Sequoia Capital, Magentic is at the forefront of AI innovation, combining elite engineering talent from OpenAI, Meta, and AWS with procurement specialists from McKinsey & Company and ABInBev.We are in search of exceptional Forward Deployed Engineers to enhance our team at Magentic. Our mission is to redefine the AI landscape with cutting-edge agentic systems capable of overseeing entire workflows, focusing on the lucrative $3 trillion market within supply chains and procurement.Our goal is to fortify global manufacturing supply chains against the uncertainties of the modern world while leveraging the transformative power of generative AI, ensuring ethical deployment and safety at the forefront of our efforts.Your RoleAs a Forward-Deployed Engineer, you will play a vital role at the nexus of product design, engineering, and customer success. You will work closely with client teams to diagnose their challenges and harness their data, empowering our product engineers to create impactful features. Your insights will be pivotal in developing solutions and proposing innovative features for our enterprise clients while you enhance your AI skills in a pioneering AI-centric environment.Key ResponsibilitiesEstablish strong connections with our key clients—renowned names in the manufacturing sector.Analyze extensive, unstructured data sets—identify hidden value for our customers and assist in configuring our product to highlight these insights.Engage directly with executives and operators—facilitate brainstorming sessions, transform vague requirements into actionable specifications, demonstrate our product, and provide user training.Influence our product roadmap—collect feedback from customers to prioritize new features and product developments.

At Intercom, we are not just an AI Customer Service company; we are on a transformative mission to redefine customer experiences for businesses worldwide.Our cutting-edge AI agent, Fin, sets the benchmark for customer service AI, enabling businesses to provide seamless, always-on support that enhances customer satisfaction. When paired with our Helpdesk, Fin evolves into the Intercom Customer Service Suite, offering AI-enhanced solutions for complex queries that require human intervention.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses globally, establishing new standards in customer service. By adhering to our core values, we continuously innovate, work with urgency, and deliver exceptional value to our clients.We are seeking a Senior Product Manager to join our dynamic team and play a pivotal role in shaping the future of business messaging and AI-driven customer engagement. This is a unique opportunity to lead a talented team of engineers, designers, and researchers in creating products that impact millions daily.