Product Designer - Claims

About UsWakam is a leading B2B2C insurance provider specializing in crafting innovative white-label insurance solutions through our advanced Play&Plug® technology platform, serving over 80 partners. Our products are primarily delivered via APIs, facilitating seamless integration for our partners.Operating in 32 countries, Wakam is recognized as the European leader in digital and embedded insurance.We are dedicated to social responsibility and operate as a mission-driven company focused on providing transparent and impactful insurance solutions. Join Our TeamAs a member of Wakam’s UK Claims team, you will collaborate closely with internal stakeholders and external partners such as MGAs, TPAs, legal service providers, and various suppliers. Your role will be crucial in maintaining efficient claims operations, ensuring quality partner administration, and providing reliable support for the broader Claims, Underwriting, Risk & Compliance functions in the UK. Your RoleAs a Claims Administrator, you will enhance the operational efficiency of Wakam’s UK claims activities. Your responsibilities will include ensuring high-quality administration, effective coordination with partners, and reliable management of claims and complaint processes.You will serve as a vital point of contact within the UK ecosystem, contributing to the organization and compliance of operations in a dynamic environment. Key ResponsibilitiesPartner & Operational AdministrationYou will assist in the operational administration of Wakam’s UK partners, ensuring smooth daily interactions with MGAs, TPAs, legal providers, and other suppliers. Your administrative support will be instrumental in the effective management of claims-related processes.Claims & Complaints AdministrationYou will oversee the claims and complaints inboxes, manage administrative tasks related to complaints, and ensure timely escalation to the appropriate stakeholders. Additionally, you will assist with run-off account activities, such as confirming policy details, issuing NCB certificates, and validating NCB information for third parties.

Join our dynamic team at Wakam as a Finance Manager or Finance Lead, where you will play a pivotal role in managing financial operations and strategies. This position offers an exciting opportunity to contribute to the growth and success of our organization.

About UsWakam is a B2B2C insurance provider specializing in creating white-label insurance solutions through our innovative Play&Plug® technology platform. With over 80 partners, we deliver most of our insurance products via APIs, ensuring seamless integration for our clients.As the European leader in digital and embedded insurance, Wakam operates across 32 countries.We are deeply committed to social responsibility and are a mission-driven company focused on providing transparent and impactful insurance solutions.

About Marshmallow Marshmallow’s mission is to make migration simpler for everyone. The company tackles complex challenges with a team that values fresh thinking and practical solutions. Team members are encouraged to question assumptions and actively improve processes. Growth and learning are central at Marshmallow. Employees receive support and resources to develop their skills, with the goal of making meaningful contributions and driving positive change. For more about the culture and values, see the Culture Handbook. How the Claims Team Works The Claims Team at Marshmallow operates differently from most. Speed and efficiency shape the way work gets done, with technology streamlining decision-making. Team members have the autonomy to act quickly and use data to make informed choices for customers, without getting stuck in outdated processes or slow approvals. This team values expertise and welcomes those who want to challenge old ways of working. If bureaucracy has been a frustration elsewhere, Marshmallow offers a place to work with more independence and a focus on continual learning. About the Third Party Claims Handler Role The Third Party Claims Handler joins the Settlement Team, taking responsibility for a portfolio of third-party damage and credit hire claims. The role centers on managing these claims efficiently, aiming for fair and financially responsible outcomes.

About ZegoZego is revolutionizing the motor insurance industry by empowering responsible drivers. Since our inception in 2016, we have made it our mission to simplify and lower the cost of insurance for good drivers. Our diverse clientele ranges from van drivers and gig workers to everyday motorists, all of whom are at the core of our operations. With tens of millions of policies sold and over $200 million raised in funding, our accolades include the prestigious Insurance Claims Team Of The Year 2024 from The Insurance Post's Claims & Fraud Awards. And we’re just getting started.Your RoleWe are seeking a dynamic and detail-oriented Fraud Claims Handler to enhance our Counter-Fraud team. In this pivotal position, you will analyze intricate claims networks, tackling organized fraud rings and professional enablers. Your aim will be to thwart fraudulent activities that threaten our financial stability, ensuring that Zego remains a deterrent to fraudsters while safeguarding our legitimate customers.Utilizing cutting-edge technologies, industry-standard tools, and reliable data sources, you will make informed decisions that protect both our clients and the company.Key ResponsibilitiesManagement of Organized Fraud & Complex CasesOversee a portfolio of complex organized fraud motor claims, particularly focusing on multi-vehicle incidents, staged accidents, and 'slam-on' claims.Conduct thorough investigations into Personal Injury claims, scrutinizing causation and identifying any fictitious occupants or pre-existing conditions.Challenge Credit Hire claims effectively, assessing necessity, duration, and rates, with a focus on organized fraud networks.Formulate and implement strategies for cases involving professional enablers.Map connections between claims to identify cross-claims fraud syndicates.Promote commercial sustainability by identifying and mitigating high-value indemnity losses from organized fraud, ensuring cost savings contribute directly to Zego's competitive pricing.Qualifications for SuccessFraud & Technical ExpertiseA proven background in managing organized fraud, injury, and credit hire claims, with a history of dismantling fraud networks.Strong commercial insight, balancing thorough fraud investigations with customer experience considerations.Understanding the importance of effective fraud detection in protecting both the firm and its clientele.

About Marshmallow Marshmallow’s mission is to make migration simpler for everyone. The team works to solve complex problems, always looking for ways to improve and streamline processes. Curiosity and challenging the status quo are encouraged, with support available to help each person develop their skills and make a difference in their role. For more insight into how the company works and what it values, see the Culture Handbook. How the Claims Team Works The Marshmallow claims team is built for speed and efficiency, using technology to support claims professionals in making informed decisions. Team members have the autonomy to act quickly and deliver strong results for customers, without being slowed down by outdated systems or unnecessary bureaucracy. People who enjoy improving processes and want room to grow will find the team a good fit. Role Overview: Experienced Technical Recovery Claims Handler (Motor) This London-based role focuses on subrogation within the motor insurance sector. The Claims Subrogation Team continues to refine its processes, and this position calls for someone with significant experience in claimant insurer recovery and a solid understanding of litigation. The role involves managing a personal caseload, mentoring junior colleagues, and contributing ideas for ongoing process improvement. Independence and technical expertise are essential, as is the ability to support less experienced team members. Key Responsibilities Oversee a portfolio of recovery claims, maintaining strong cost control and delivering excellent outcomes for customers. Lead the recovery process from start to finish: prepare allegations, actively pursue recoveries, and coordinate with all involved stakeholders to keep claims moving forward.

Join Us in Advancing European Hypersonic Technology At Hypersonica, we are at the forefront of revolutionizing defense technology in Europe. Our mission is to provide unparalleled speed, resilience, and technological independence, setting new benchmarks in the industry. As part of our elite, compact team, you'll tackle significant challenges and deliver solutions rapidly. In the role of IT Systems Administrator, you will not find yourself in a conventional position. Instead, you'll enter a talent-rich atmosphere where every team member has the opportunity to influence the company's trajectory. We believe in recruiting a select group of extraordinary individuals with extensive technical expertise, sound judgment, and the ability to work independently. We prioritize talent over rigid job descriptions. While this position addresses a critical business requirement, its evolution will be determined by your unique skills and contributions. If you have the knack for achieving what others deem impossible or possess a distinctive skill set that defies traditional roles, we want to connect with you. Your efforts here will play a direct role in fostering Europe’s technological self-sufficiency.

Role Overview PeopleCert is hiring a Test Centre Administrator in London. This position keeps the test centre running smoothly and helps deliver a positive experience for everyone taking exams. Main Responsibilities Manage test schedules and coordinate exam sessions Support candidates with questions and provide guidance on-site Follow established testing protocols and maintain compliance standards What We Look For Attention to detail Strong commitment to customer service This role suits someone who enjoys helping others and takes pride in organized, reliable work.

Ekimetrics specializes in helping organizations strengthen their marketing and operations by applying AI and analytics. Since 2006, the company has brought together business knowledge and technology to support clients across four main areas: marketing and commercial effectiveness, customer analytics, operational excellence, and ESG & sustainability. With offices in Paris, London, New York, Hong Kong, and Shanghai, Ekimetrics develops custom solutions that turn data into practical business outcomes. Teams focus on adapting technology and services to fit each client’s specific needs. The company is dedicated to responsible AI, working to ensure its solutions create meaningful, scalable impact while upholding core values.

FRP Advisory seeks an Office Administration Assistant to support the Financial Advisory team in London. This position helps keep daily office functions running smoothly and provides direct administrative support to colleagues. Key responsibilities Manage incoming and outgoing correspondence Schedule appointments and coordinate calendars Organize and maintain files Assist with a range of administrative tasks as needed What we look for Strong attention to detail Proactive approach to problem-solving Clear and effective communication skills Commitment to supporting high standards of client service This role is based in our London office and works closely with a team of financial professionals.

Why Join the Technology Team at loveholidays?At loveholidays, we are united in our quest to revolutionize travel. Our goal is to provide customers with unmatched choices, effortless planning, and exceptional value for their next holiday. Our passionate team acts as personal holiday advisors, ensuring every getaway is seamless and enjoyable.Our technology framework is at the heart of our ambition to lead the global packaged holiday market. We are committed to driving innovation and ensuring technical excellence to safeguard our future. Our systems handle a vast number of holiday offers daily, deploying over a thousand times each month and managing thousands of requests every second. Here, you will have the opportunity to accelerate your professional development by tackling complex challenges and expanding your expertise.Join us as we shape the future and take ownership of your success while working towards shared objectives. We actively engage in discussions about technology and adhere to our core technology principles that have guided our growth. With ambitious plans for expansion across Europe, we are on the lookout for the brightest minds and the latest technologies to help us succeed.About Our Team:Our dedicated technical team currently consists of five members, including the Senior Business IT Manager, two Senior System Administrators, and a System Administrator. As the third Senior System Administrator, you will play a pivotal role in providing support to our 400 staff at our Hammersmith headquarters, while also offering assistance to our Dusseldorf office and our two outsourced call centers in India and South Africa.Your Impact:In the role of Senior System Administrator, reporting to the Senior Business IT Manager, you will oversee the strategic and operational support essential for the seamless functioning of our IT systems across all regions. You will serve as a critical escalation point for both internal teams and external partners.Your Daily Responsibilities:Administer and support a large, multi-platform environment including Google Workspace and more.

Role Overview ASOS is looking for a Payroll Administrator to join the PX & Comms department in London. This full-time role focuses on maintaining accurate payroll operations and supporting a smooth pay process for employees. What You Will Do Manage day-to-day payroll activities, ensuring payments are accurate and on time Work closely with other teams to improve and streamline payroll procedures Respond to employee payroll queries and help resolve issues Support compliance with relevant regulations and internal standards About the Team The PX & Comms department at ASOS is committed to creating a positive workplace experience. Payroll plays a key part in employee satisfaction and operational reliability.

Paddle builds payment infrastructure for digital product companies, serving as Merchant of Record to simplify payments for software sellers. The platform is designed to make transactions faster, safer, and more affordable. With backing from investors like KKR, FTV Capital, Kindred, Notion, and 83North, Paddle supports over 6,000 software sellers in 245 territories. Role overview The Executive Administrative Assistant supports Paddle’s Executive Committee (ExCo), working closely with the Executive Assistant to the CEO, President, and CFO. This position helps keep daily operations running smoothly by managing schedules, coordinating travel, handling expenses, and maintaining strong communication across the executive team. Strong organizational skills, attention to detail, and a proactive approach are important in this global workplace. What you will do Diary and scheduling Manage calendars for ExCo members, keeping schedules efficient and current. Arrange internal and external meetings across multiple time zones. Resolve scheduling conflicts and adjust plans as needed. Travel and logistics Book domestic and international travel, including flights, hotels, and ground transportation. Create clear, detailed itineraries for executive travel. Handle changes or disruptions to travel plans to keep everything on track. Expenses and administration Prepare and submit expense reports following company policy. Assist with general administrative tasks as requested by ExCo members. Meeting coordination Organize meeting agendas and logistics to make the best use of executive time. Location This position is based in London.

Join a dynamic legal practice located in South West London as a Business Administrator. We are seeking a proactive individual who excels in client engagement and administrative efficiency. Your role will involve:Assisting clients before consultations by managing documentation such as photocopying ID, obtaining signatures on letters of authority and client care letters, and organizing their files.Compiling legal bundles, which includes pagination, creating an index, and arranging documents in chronological order.Archiving closed legal matter files systematically.Communicating via email with counsel and clients.Demonstrating a willingness to learn and utilize legal software programs.Managing the office calendar, including client appointments and critical deadlines.Handling postal correspondence efficiently.

Join the ITRS TeamAt ITRS, we are dedicated to ensuring that society's essential technologies operate seamlessly. Our mission is to provide automated and comprehensive IT observability solutions that protect critical applications while fostering innovation. We stand out as the only monitoring and observability platform tailored for the most demanding and regulated industries, earning the trust of 90% of Tier 1 capital markets firms.We believe that when our team flourishes, so do our customers. Here’s what you can expect:A supportive culture – Recognized multiple times as a Great Place to Work for our inclusive and collaborative environment.Impactful work – Contribute to the success of thousands of global clients across industries that are vital to the functioning of the world, including 90% of leading investment banks.Opportunities for growth – Whether you are launching your career or are a seasoned professional, we are dedicated to your development, as many of our team members can attest to after thriving in their roles for over a decade.With our headquarters in London and teams strategically located across the US, Europe, and Asia, ITRS merges the nimbleness of a high-impact tech business with the stability of a private equity-backed global partner.Role OverviewAs a Senior Salesforce Administrator, reporting to the Revenue Operations Systems Lead, you will play a pivotal role in ITRS's commercial growth engine as an individual contributor. The Revenue Operations Systems team is responsible for building and maintaining the frameworks that drive revenue growth, ensuring the stability, optimization, and scalable evolution of our commercial ecosystem.Your contributions will shape ITRS's comprehensive commercial technology strategy and enhance go-to-market execution. By joining this team, you will have a direct impact on ITRS's growth trajectory, reinforcing the systems that fuel our revenue organization, enhancing performance, and facilitating continuous improvement across the go-to-market team.This is a permanent, full-time position based at our London headquarters with a hybrid working arrangement.Your ResponsibilitiesCollaborate across the commercial ecosystem to ensure that changes are scalable, maintainable, and adhere to architectural best practices.Drive continuous enhancements to Salesforce, ensuring it remains the definitive source of commercial information at ITRS.Support systems intricately integrated with Salesforce, crucial for go-to-market execution, including Clari, Apollo, and ZoomInfo.Monitor and ensure the stability and purpose-fit of integrations as the ecosystem evolves.Collaborate with teams and vendors to troubleshoot issues and implement enhancements.Advise on best practices, scalable configurations, and process improvements.Provide daily user support and troubleshoot issues effectively.

Role Overview airapps is looking for a Database Administrator (DBA) to help manage and improve our database systems in the London Metropolitan Area. This role focuses on keeping our databases secure, available, and running smoothly. The DBA will work closely with other teams to support our applications and protect data integrity. Main Responsibilities Maintain and administer database systems for reliability and strong performance. Set up and enforce database security protocols and backup routines. Monitor system health, identify bottlenecks, and resolve database issues as they come up. Work with development teams to tune queries and improve how applications interact with databases. Keep up with new database technologies and industry best practices. Location London Metropolitan Area

Role Overview Evelyn Partners is looking for an IFA Client Administrator to join the London office. This full-time position supports Independent Financial Advisers (IFAs) and helps ensure clients receive attentive, accurate service. What You Will Do Manage client accounts and maintain up-to-date records Process financial transactions accurately and promptly Provide administrative support to IFAs Help deliver a smooth and positive client experience What We Look For Strong attention to detail Organizational skills Commitment to delivering quality service If you enjoy supporting others and keeping operations running smoothly, consider joining Evelyn Partners in London as an IFA Client Administrator.

Role Overview HTB Group is looking for an IT Support Systems Administrator in London. This role focuses on keeping IT systems and infrastructure running smoothly. The position involves troubleshooting technical issues, supporting staff, and working to maintain strong system performance. What You Will Do Resolve technical problems as they arise Provide IT support to employees across the company Monitor and maintain system performance Work with other teams to implement solutions that strengthen IT operations Location Based in London, England, United Kingdom.

Join our dedicated team as a Clinical Administrator at Perfect Management Limited, a charitable organization based in South West London, SW10. We are expanding our operations and are looking for an experienced Clinical Administrator who is passionate about making a difference in the lives of young children.In this pivotal role, you will be responsible for:Onboarding new clients into our tailored databaseUpdating client files with session outcomesProcessing invoices through our custom systemWelcoming and assisting families of patientsMaintaining an organized Excel spreadsheet for referrals and inquiriesSetting reminders for clinical staff to ensure timely follow-upsManaging procurement of equipment and supplies for the centerProviding comprehensive support to the Clinical DirectorDocumenting meeting minutes and action points during site meetingsGenerating analytical reports to assist the DirectorsCoordinating site events and activitiesActing as a liaison between parents and cliniciansThis is an excellent opportunity for a proactive individual who seeks to take ownership of their role in a small yet growing organization.If you reside within a convenient commuting distance of SW10, near The Chelsea and Westminster Hospital, and possess a background in Clinical or Medical Administration, we encourage you to apply now!